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Reviews of Hanoi Larosa Hotel

3.5 out of 5
Hanoi Larosa Hotel
36 Nguyen Khuyen St., Dong Da Dist, Hanoi

Reviews

8.6

Excellent

Rating 10 - Excellent. 32 out of 78 reviews" "
Rating 8 - Good. 35 out of 78 reviews" "
Rating 6 - Okay. 10 out of 78 reviews" "
Rating 4 - Poor. 1 out of 78 reviews" "
Rating 2 - Terrible. 0 out of 78 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Virginija

Liked: Cleanliness
Budget hotel. Room clean and comfortable, even though there were no snacks avilqble in the room and the room service didn't have any food available.
Stayed 1 night in Nov 2022

8/10 Good

Duc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location, all good
Very nice staff, lovely room and clean
Stayed 2 nights in Jan 2020

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

6/10 Okay

August, Shanghai

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Away from all the craziness in the old quarter so a good place to rest, plus good breakfast. Our TV was broken though, our room smelled a bit strange, and the car They arranged to take us to the airport was very unprofessional. Not bad for the price though.
Stayed 5 nights in Dec 2019

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just great For the price, you cannot expect better It can be rated 5 star or at least 4
Stayed 5 nights in Apr 2019
Response from Julie HOANG (Ms) on 8 May 2019
Dear valued guest, Warmest greeting from Hanoi Larosa Hotel! We are very happy to hear that you were satisfied with our service. We always try our best to make your stay with us more comfortable. We are looking forward to welcoming you back at our hotel in the near future.

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019

8/10 Good

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a short stay
Good hotel with a convenient location close to the railway station. Room is clean and comfortable despite the hotel needs a bit of refreshment. Staff was very helpful. Breakfast is okay but not exceptional The street is very busy so cant be a bit noisy sometimes Overall a good place to stay for couple of nights
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2018

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Had a wonderful tar at the Larosa couldn't really fault anythin
Stayed 7 nights in Jan 2018
Response from Hoang Thu Ha on 6 Feb 2018
Dear Mr James, Thank you very much for your interest in Larosa hotel. We are so happy to received your feedback. We hope that will have opportunity of welcome you back at Hanoi Larosa hotel in the next time. Have a nice day! Best regards, Hoang Thu Ha

8/10 Good

Tony, Newcastle upon Tyne UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel ,location not so good
We were looking fir a hotel in or near the old quarter. This hotel is in the tyre fitting quarter. Having said that the staff were delightful and the room of a high standard. The breakfast was good and we were able to go to places we wanted to see by taxi
Stayed 2 nights in Nov 2017

8/10 Good

Karen, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but in wrong area of Hanoi
pleasant hotel, great staff and services except restaurant, need a lot of work on menu and chef (was not too interested, lacked attention to detail, messy work station).

10/10 Excellent

Al, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Room Ever!!
This hotel is awesome! I had the coolest room with an old style window that had a great view of a Hanoi neighborhood. Like 1920s NYC or Paris. The bed was so comfortable. The room was clean. The staff was great and so helpful. 5 stars all the way!

8/10 Good

Jee, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean place.
Stayed there 4 nights. Room was well kept. Staff is professional, courteous and hard working. Staff helped us booked and plan activities for the next leg of our trip. Reasonable price for hotel. Only criticism is there is no spa.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Great staff, ok hotel
Pros: wonderfully kind helpful staff, reasonably quiet, close to Temple of literature and Hanoi Hilton jail. Cons: 20 minute walk to centre of old town, huge selection of breakfast foods, but not great quality, they should do fewer things and do it better. Shower/Bath setup was stupid, constantly leaked water everywhere.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad ... but also not great
It was just ok for one night only ... you get what you paid for .... noise from the street early morning... staff are ok... don't expect too much

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Cheap and good stay
Cheap and good for the price you pay, not too impressed by the hotel breakfast though

8/10 Good

Nial

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and definiely great value!
Good hotel, very pleasant and helpful staff, great selection for breakfast.

8/10 Good

Beama, Herts, UK

Liked: Cleanliness, staff & service, room comfort
Nice budget hotel
We checked in at 06:30am so our room was not ready. We were given a pot of tea by the staff and they promised the room would be ready by 11am (and it was). Good location within 5 minutes of the train station. Our room was nice and spacious as we booked the suite. No real amenities at the hotel but we were only there for 2 nights. Restaurant is on top floor - dinner and breakfast were both excellent although dinner was a bit pricy compared to other places (about £15 for a meal for 2 with beer). We checked out at 05:30am on our 2nd morning so they made us up a breakfast bag to go. Temple of Literature, Hoan Kiem Lake, Hanoi Prison are within a 20 minute walk. The old quarter and the botanical gardens were a little further away but taxis are dirt cheap. No complaints about this hotel, would recommend.

10/10 Excellent

R & B, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable city hotel
Hotel location was ideal for eating out, shopping and exploring the city. We could easilly walk to all the museums and attractions we were interested in.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Staff are very friendly and accommodating. Double beds are bigger than other Asia hotel rooms, more closer to US hotel room size.

8/10 Good

karen, Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value hotel in good location
perfectly adequate hotel for a good price. comfortable bed, nice bathroom, kettle, fridge etc. Bit noisy (outside street noise and from other guests in the hotel) but nothing major. Only sheet on the bed; no blanket/cover - which would actually have been nice.

10/10 Excellent

LES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good for what it is
The staff were lovely but the hotel itself whilst very clean was quite tired and dated in appearance. It is also next to the train station which is good if you want to travel elsewhere by that mode but it would probably have been a better idea to stay in the Ancient Town of Hanoi.

8/10 Good

Dennis, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, friendly/helpful staff
We enjoyed our stay at the Hanoi Larosa Hotel. Staff were very kind & helpful, assisting me with time-sensitive issues that arose during my stay.

8/10 Good

Nicholas, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 days in hanoi
Very helpful staff, went out of their way to make sure my stay went smoothly. Confirmed tour pick up times, taxis etc

8/10 Good

John, Port Macquarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended place to stay
Good location. Very reasonable price. Good breakfast. Great staff - very friendly and helpful.

8/10 Good

Craig, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised ..,.
I was keen to stay in a different part of the city so chose Larosa Hotel. Near the railway station and still in reasonable walking distance of Hoan Kiem. The neighbourhood was far less touristy and the shopping, dining, and ca phe options fewer but had a genuine feel of Ha Noi. The hotel was better than expected, the reception staff very helpful, and the amenities had a new feel about them. Clean, tidy. I was given a room upgrade which became very generous for one person, but appreciated. Only weak point in the room was the TV. It's size and position did not encourage you to turn it on! Buffet breakfast also generous and courteously 'served'. Highly recommended and worth a return visit.

10/10 Excellent

Robert, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value in great location
We stayed 4 nights at the Larosa on a recent trip, and we couldn't be happier. We stayed in the suites which were a small increase in cost but were worth the extra. Rooms were really clean and comfortable. We ate at the restaurant on 3 occasions and found the food to be excellent and reasonably priced for a hotel. The main positive with our stay however was the wonderful staff. They were truly amazing, nothing was too much trouble, always greeted with a smile. We would recommend this hotel to anyone visiting Hanoi.

10/10 Excellent

canard, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staffs
Talking to the staff in English or trying to speak VietNamese, getting smiles from the staffs every time,and correcting my VietNamese words.

10/10 Excellent

Judy, Birmingham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable new hotel.
This is a new hotel and I would strongly recommend it. I had a very comfortable stay. The breakfast was excellent especially the fresh salads - the green papaya was my favourite! The staff were very very friendly and helpful and nothing was too much trouble. I would definitely stay here again if I am in Hanoi.

8/10 Good

Robert, Bath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel easy walk to the old part of Hanoi
Comfortable bedroom although hot water in slightly short supply for a bathand no hand towels provided,

10/10 Excellent

Ranetta, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best staff of all my travels around the world!
The staff at Larosa where outstanding. From the minute we walked into the hotel we were greeted with such enthusiasm. Thanh Tỉ Tỉ Thanh the duty manager on shift when we arrived always welcomed us with a smile and some friendly conversation. He also organised an awesome trip to HaLong Bay at a great price. This hotel is highly recommended and i'd definitely stay here again. All staff there were very good.

8/10 Good

Bugsy, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the heart of Hanoi
After reading all of the other reviews on Expedia I had high expectations of the staff and customer service at Larosa, when we arrived we were not disappointed. The staff could not do enough for us, the rooms were very nice and the hotel is right in the hustle and bustle of the old quarter. In this area you get to see the real Vietnam as well as the tourist areas in Hanoi. Would definitely recommend.

10/10 Excellent

Anna, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
At first I was skeptical about the hotel service as it is new and I tried to search many other hotel but finally I choose this hotel as the price is reasonable and it locates in the centre of Hanoi city. Let me tell you my whole experience. It was FANTASTIC and beyond my expectation woww. When I first came in, i was amazed as this hotel looks like so beautiful and modern. The hotel staff was so friendly and helpful. Me and my boyfriend stayed there for just 1 night ( I wish I could stay for longer) and we are very happy about the room service. They have great gym equipments (my boyfriend did try) and beauty spa ( i did my facial massage). The breakfast was included in the price( I paid 40$ for 2 of us staying for 1 night- you never can have a better price anywhere else with this service ) , the food was good too. The location is perfect, its in the centre so its easy to travel around to see historical sightseeing or street food( which is very famous in Hanoi). It takes 5 mins to walk to Quoc Tu Giam( a very famous historical place). Moreover, the PRICE is very reasonable and the WHOLE SERVICE is very satisfying. The staffs are well trained and professional. The hotel itself is so beautiful. And, the water system here is so good and strong. I did have my hot shower for more than 1hr and the water is still strong and hot. I went to many hotel before but Larosa is best until now.

8/10 Good

TAKAHIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Yuka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
受付の女の子の接客と笑顔がとてもよかったです。 おすすめの場所を教えてくれたり、SIMをお使いにいってくれました。 英語でスムーズに会話できます。
Stayed 2 nights in Dec 2023

10/10 Excellent

Catharine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ハノイ駅近のサービス良いホテル
ハノイ駅から徒歩5分ほど。空港バスの乗降にも非常に便利です。ただ周囲はローカルな店ばかりなので、旧市街の方にしばらく歩く必要があるかもしれません。 ホテル自体も清潔で、規模が大きすぎないのがが無駄に移動の必要がなく便利でした。広めの部屋を手配していただきましたが、大きなソファーのリビング風スペースまであるような快適な部屋で、バスルームにはバスタブもありました。 朝食は種類はさほど多くありませんが、フルーツやプリンなどデザート系が美味しかったです。
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Hôtel fonctionnel bien pour passer une ou deux nuits situé juste à côté de la gare et à pied des coins à visiter
Stayed 3 nights in Oct 2019

10/10 Excellent

Maximo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

悪くもなくよくもなく
Stayed 5 nights in Jun 2019
Response from Julie HOANG (Ms) on 27 Jul 2019
Dear valued guest, Warmest greeting from Hanoi Larosa Hotel! We are very happy to hear that you were satisfied with our service. We always try our best to make your stay with us more comfortable. We are looking forward to welcoming you back at our hotel in the near future.

10/10 Excellent

TK

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
スタッフ対応が良かった
Stayed 5 nights in Jun 2019
Response from Julie HOANG (Ms) on 27 Jul 2019
Dear valued guest, Warmest greeting from Hanoi Larosa Hotel! We are very happy to hear that you were satisfied with our service. We always try our best to make your stay with us more comfortable. We are looking forward to welcoming you back at our hotel in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ligging accommodatie tov het centrum. Personeel zeer bereid om te helpen en denk ook mee. Waarschuwen tijdig voor aanpassingen.
Stayed 8 nights in Feb 2019

8/10 Good

Young geun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2019

6/10 Okay

Fernando

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not up to standard service and location
The hotel was nice and had a good breakfast. The location was very dirty and quite displeasing! Service was not to standard, got tje feeling they were understaffed and people were not on hand even at the time they had told is they would be there. Also i am quite displeased that they would give one quote at payment renegue on the quote and ask for more (even if the original was already overpriced but that was what agreed to). Left a dishonesty feeling about it!
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
あれこれ求めなければ泊まりやすいホテル
シニアルームに2泊宿泊。 残念な点 防音と書いてあってたが廊下で人が話す音や街の音、ハノイ駅からの音は部屋の中まで聞こえる。 シャワーが浴槽の上部に固定されたタイプ。首は動かせる。そのため広範囲に水が飛び散るためカーテンだけでは防げなく床が水浸しになった。 ドライヤーが古い。 良い点 ハノイ駅から歩ける。 朝食はサラダの種類が多い。焼きそばやペンネも日替わりであった。 スタッフはフレンドリー。 シャワーのお湯は常時適温。
Stayed 2 nights in Jan 2019
Response from HOANG Dieu Thuy (Ms) - Sales Manager Online on 18 Jan 2019
Dear Valued guest, Thank you so much for taking your time to share your experience during your stay at our hotel. We high appreciate that our location, water heater system, hotel staff and breakfast were suited with your expectation. Beside that, our disadvantage that the shower is fixed on the top of the bathtub. About the curtain, usually we have in all room, but maybe missing in your room that period of stay. We will find the way to fix it as soon as possible. We are looking forward to welcoming you again at our hotel soonest. Thanks and best regards,