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Reviews of Golden Art Hotel

3.5 out of 5
Golden Art Hotel
6A Hang But, Hoan Kiem, Hanoi

Reviews

9.4

Exceptional

Rating 10 - Excellent. 369 out of 540 reviews" "
Rating 8 - Good. 137 out of 540 reviews" "
Rating 6 - Okay. 26 out of 540 reviews" "
Rating 4 - Poor. 8 out of 540 reviews" "
Rating 2 - Terrible. 0 out of 540 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Trevor

Travelled with group
Liked: Cleanliness, staff & service
Typical Han-oi style hotel. Room wasn't ready at 1600hrs which was disappointing but other wise clean and effective hotel.
Stayed 1 night in Mar 2024
Response from Jasmine on 30 Mar 2024
Dear Trevor,Thank you for your feedback.We look forward to having another chance to host your future stay.Best regards

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and friendly efficient staff
Stayed 1 night in Mar 2024
Response from Jasmine on 30 Mar 2024
Dear David,Thank you for your feedback.We look forward to having another chance to host your future stay.Best regards

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
中心地带，很方便安静。职员提高很好的帮助
Stayed 3 nights in Feb 2024
Response from Jasmine on 7 Mar 2024
Dear Coco,Thank you very much for choosing our hotel services.We appreciate your valuable feedback.We look forward to having another chance to host your future stay.Best regards

10/10 Excellent

Victor, HERRIMAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exception. I reached out to the hotel on Expedia chat for an airport pickup and they promptly responded thru email and arranged the pickup and drop off for roughly $18 and $13 respectively. The had plently of suggestions for tours and Jasmine regularly checked in with us. She was great. The old quarter is a great place to shop and eat. We'll be going back to stay longer for multi-day tours and explore north and south of Hanoi.
Stayed 6 nights in Feb 2024
Response from Jasmine on 20 Feb 2024
Dear Victor,Thank you for chooing our hotel services.We appreciate your valuable feedback.We look forward to hosting your future stay soonBest regards

10/10 Excellent

Janick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet place. First class breakfast. Excellent service. Perfect location.
Stayed 2 nights in Jan 2024
Response from Jasmine on 31 Jan 2024
Dear Janick,Thank you for choosing our hotel services.We appreciate your valuable feedback.Looking forward to hosting your future stay.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent!
My husband and I had a wonderful four day stay at the Golden Arts Hotel. The location was perfect. Jasmine and Lily took care of every need. We will definitely be back!
Stayed 4 nights in Jan 2024
Response from Jasmine on 24 Jan 2024
Dear Cheryl,Thank you very much for staying with us.We appreciate your valuable feedback.Looking forward to hosting your future stay.Best regards

10/10 Excellent

Lukas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jasmine on 6 Feb 2024
Dear Lukas,Thank you for your feedback.We look forward to having another chance to host your future stay!Best regards

8/10 Good

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Jasmine on 20 Jan 2024
Dear Kathryn,Thank you very much for having stayed at our hotel.We appreciate your valuable feedback.Look forward to having another chance to host your future stay.Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Jasmine on 20 Jan 2024
Dear Sir/Madam,Thank you very much for having stayed at our hotel.We appreciate your valuable feedback.Look forward to having another chance to host your future stay.Best regards,

10/10 Excellent

Virginie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay at Golden Art Hotel! It is conveniently located in the Old Quarter, near tons of dining and shopping options, and serves a delicious breakfast. But best of all, we were lucky to have Jasmine organize our entire stay in Vietnam! She provided tour options at a lower cost than we were able to find online and everything was perfectly well planned. Our tours included: a cultural city tour of Hanoi with a private driver; a walking street food tour in the Old City which was fantastic; a visit of the caves in Phong Nah national Park; a two day cruise in Halong Bay; and all hotel and airport transfers in between. All highly recommended, we are just sad we ran out of time to visit Sapa! Also, Jasmine's restaurants, tailor, and massage parlor recommendations were spot on. Thank you Jasmine for everything!!!
Stayed 1 night in Jan 2024
Response from Jasmine on 20 Jan 2024
Dear Tina,Thank you very much for having stayed at our hotel.We appreciate your valuable feedback.Look forward to having another chance to host your future stay.Best regards,

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night in the Old City of Hanoi!
We just needed a hotel room for a night before our trip to Ha Long Bay. We were lucky to find a great room at a reasonable price with breakfast included and early enough to catch the bus the next morning.
Stayed 1 night in Jan 2024
Response from Jasmine on 20 Jan 2024
Dear Christopher,Thank you very much for having stayed at our hotel.We appreciate your valuable feedback.Look forward to having another chance to host your future stay.Best regards,

8/10 Good

Quy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location & very closed to a few good restaurants.
Stayed 2 nights in Dec 2023
Response from Jasmine on 7 Jan 2024
Dear Mr. Quy,Thank you very much for your valuable feedback.We hope to have another chance to host your future stay.Best regards

10/10 Excellent

chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jasmine on 2 Jan 2024
Dear Chris,Thank you for having stayed with us.We appreciate your valuable feedback.Look forward to having another opportunity to host your future stay.Best regards,

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jasmine on 23 Dec 2023
Dear Mrs. Paula,Thank you for having stayed with us.We appreciate your valuable feeback.We wish you a great time in Halong bay and look forward to seeing you again tomorrow.Best regards

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, very helpful and knowledgeable about good places to go and ear.
Response from Jasmine on 14 Feb 2024
Dear Mr. Edward,Thank you for choosing our hotel services.We appreciate your valuable feedback.We do hope to have another chance to host your future stay.Best regards

8/10 Good

Rebecca

Liked: Cleanliness, staff & service
Very basic accommodation. It is expensive for what I paid for and not value for money, however the property is clean but very budget basic and its rating should be reflecting this. It is not a 3 star hotel. The staff are wonderful and I cannot thank Jasmine and her girls enough for everything they did for me while I stayed with them.
Stayed 12 nights in Nov 2023
Response from Jasmine on 24 Nov 2023
Dear Rebecca,Thank you for choosing our hotel service.We appreciate your feedback.We do hope to have another opportunity to host your future stay.Best wishes

10/10 Excellent

Elena, North Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff. Professional, friendly, helpful service and good English. Decent breakfast. Quiet street, but walking distance from everything. Renovated some years ago and starting to show its age. It would be great to have nicer/newer bath towels and some open shelves/hooks in the room. Recommended
Stayed 1 night in Nov 2023
Response from Jasmine on 21 Nov 2023
Dear Elene,Thank you very much for having stayed at our hotel. We appreciate your valuable feedback.Looking forward to having another opportunity to host your future stay.Best regards,

8/10 Good

Elena, North Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Jasmine on 21 Nov 2023
Dear Elene,Thank you very much for having stayed at our hotel. We appreciate your valuable feedback.Looking forward to having another opportunity to host your future stay.Best regards,

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personalized service
Stayed 3 nights in Nov 2023
Response from Jasmine on 21 Nov 2023
Dear Marilyn,Thank you very much for having stayed at our hotel. We appreciate your valuable feedback.Looking forward to having another opportunity to host your future stay.Best regards,

10/10 Excellent

mikiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located in the old quarter & easily walkable to the markets & many cafes & food spots. Also, easy to walk to most tourist attractions. The staff is so welcoming & helpful! Convenient store just across the street made it easy to stock up on cold water to stay hydrated.
Stayed 6 nights in Oct 2023
Response from Jasmine on 12 Nov 2023
Dear Mikiko,Thank you so much for having stayed at our hotel.We appreciate your valuable feedback.Looking forward to having another chance to host your future stay!Best regards

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
The main host was amazingly helpful in getting us recommendations, tours booked, and arranging an airport pickup
Stayed 3 nights in Nov 2023
Response from Jasmine on 12 Nov 2023
Dear Bryan,Thank you so much for having stayed at our hotel.We appreciate your valuable feedback.Looking forward to seeing you again.Best regards

10/10 Excellent

Paula Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Jasmine on 12 Nov 2023
Dear Paula Ann,Thank you so much for having stayed at our hotel.We appreciate your valuable feedback.Looking forward to having another chance to host your future stay!Best regards

8/10 Good

DEEPAK KUMAR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for family
Stayed 3 nights in Sep 2023
Response from Jasmine on 28 Sept 2023
Dear Mr. Deepak Kumar,Thank you very much for having stayed at our hotel.We appreciate your feedback.We look forward to having another chance to host your future stay.Best wishes

10/10 Excellent

Beatrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and service
Stayed 3 nights in Aug 2023
Response from Jasmine on 21 Aug 2023
Dear Beatrice,Thank you for having stayed with us.We appreciate your valuable feedback.Look forward to having another chance to host your future stay.Best regards

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Jasmine on 3 Jul 2023
Dear Mrs. Lisa Barnes,Thank you very much for having stayed at our hotel.We appreciate your valuable feedback.We look forward to having another opportunity to host your future stay.Best wishes

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
This was my 2nd time staying here at Golden Art and it is a great place in the heart of the Old City. Unlike so many hotels in the Old City this location is void of traffic and construction noise, but yet perfectly located. The staff are very professional and helpful. Jasmine was so helpful, she recognized me from my last stay in 2019 and made me feel so welcomed. Breakfast has a wide selection of ala carte selections. Again, a great place to stay and is my 'go-to' hotel on my future trips to Hanoi, Big thank you to the staff, Sean
Stayed 2 nights in May 2023
Response from Jasmine on 1 Jun 2023
Dear Mr. Sean,Thank you for having stayed at our hotel.We appreciate your feedback.We look forward to welcoming you back soon.Best regards,

8/10 Good

kathleen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in Old Town area, very convenient for shopping, dining, or visiting any most interest places in Hanoi. What I like the most here is the excellent Staff, friendly & polite and the area is quiet. We stay there few nights, 1st night, room was a little small so we were offered to change to a bigger room, very comfortable. Thank you staff, especially Jasmine, for very professional customer service. Will come back if visiting Ha Noi again.
Stayed 2 nights in May 2023
Response from Jasmine on 1 Jun 2023
Dear Mrs. Kathleen,Thank you for having stayed at our hotel.We appreciate your feedback.We look forward to having another opportunity to host your future stay.Best regards,

8/10 Good

Lisa

Liked: Cleanliness, staff & service, room comfort
well located good hotel
Nice hotel, could do with an update to bathroom but otherwise good. Nice staff & breakfast to order. Well located in the old quarter. Good value
Stayed 5 nights in Apr 2023
Response from Jasmine on 4 May 2023
Dear Mrs. Lisa Smith,Thank you for having stayed at our hotel. We appreciate your feedback.We look forward to have another opportunity to host your future stay.Best wishes

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Clean hotel that is close enough to walk to anywhere in old quarter rooms were clean
Stayed 2 nights in Mar 2023
Response from Jasmine on 3 Apr 2023
Dear Mr. Troy,Thank you for having stayed at our hotel.We appreciate your valuable feedback.Look forward to having another chance to host your future stay.Best regards

10/10 Excellent

Milagros

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023
Response from Jasmine on 31 Mar 2023
Dear Mrs. MilagrosThank you very much for having stayed at our hotel. We appreciate your valuable feedback.Look forward to having another chance to host your future stay.

10/10 Excellent

Cam, vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Best location. Staffs are friendly and helpful.
Stayed 2 nights in Mar 2023
Response from Jasmine on 14 Mar 2023
Dear Mr. Cam,We would like to thank you for having stayed at our hotel as well as your valuable feedback.Look forward to having another chance to host your future stay.Best regards

10/10 Excellent

Brent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Service
Jasmine the hotel manager was an amazing help in getting the most out of our trip in Vietnam. She gave us excellent recommendations on things to see and places to eat. Also the staff arranged 2 tour
Stayed 4 nights in Feb 2023
Response from Jasmine on 7 Mar 2023
Dear Mr. Brent,Thank you very much for your great compliment.We look forward to having another chance to host your future stay.

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, the employees were very supportive and kind. Great breakfast every morning and staff was very attentive.
Stayed 5 nights in Feb 2023
Response from Jasmine on 26 Feb 2023
Dear Mrs. Monique,Thank you very much for having stayed at our hotel.We appreciate your valuable feedback.Look forward to welcoming you back soon.Best regards

10/10 Excellent

Jeffrey

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Great staff.
Stayed 2 nights in Feb 2023
Response from Jasmine on 11 Feb 2023
Dear Mr. Jeffrey,Thank you for staying with us.We appreciate your feedback.Look forward to welcoming you again.

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service
Nice little hotel . Nice staff . Excellent service
Response from Jasmine on 19 Dec 2022
Dear Mr. Harry,Thank you for your feedback.We look forward to having another chance to host your future stay.Best regards,

8/10 Good

Sharon

Liked: Cleanliness, staff & service
Location was great. Ha and staff were excellent. Ha helped us with planning two excursions and advice with getting around the city and advising where to eat. The hotel is older and could use a little updating. Breakfasts were good and very adequate. Would recommend this hotel.
Stayed 2 nights in Nov 2022
Response from Jasmine Pham on 30 Nov 2022
Dear Mrs. Sharon,Thank you for having stayed with us recently. We appreciate your valuable feedback.We look forward to having another chance to host our future stay.Best regards

8/10 Good

Thea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Golden Art hotel and would recommend it to anyone visiting Hanoi because the location was brilliant. Just a short walk from everything we wanted to see. They helped us a lot and had a great laundry service. The staff were really friendly, thank you :)
Response from Jasmine on 15 Nov 2022
Dear Ms. Thea,Thank you for your valuable feedback.We are so happy to know you enjoyed your stay with us.Look forward to hosting your future stay.

10/10 Excellent

SZE MIN MICHELLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm and friendly English-fluent staff. Bedding and towels are changed daily. Didn’t try the free breakfast so no comment. Clean room. Comfortable bed. Hot showers. Walls are thin so if there are screaming children in the adjacent room, they will be a nuisance.
Stayed 4 nights in Oct 2022
Response from Jasmine on 28 Oct 2022
Dear Ms. Michelle,Thank you very much for your valuable feedback.We look forward to having another chance to host your future stay.Best regards,

10/10 Excellent

Susanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 nights and the ladies at the desk (esp Jasmine) were extremely helpful with helping us navigate our 2 days around Hanoi and then helping us with our future plans. The rooms were spacious and met all our needs . Perfect location
Stayed 2 nights in Oct 2022
Response from Jasmine on 30 Oct 2022
Dear Mrs. Susanne,Thank you for your great compliment.We wish you a good trip ahead and look forward to having another chance to host your future stay.Best regards,

10/10 Excellent

Eva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pleasant stay here, the staff were very helpful and welcoming.
Stayed 4 nights in Sep 2022
Response from Jasmine on 17 Sept 2022
Dear Ms. Eva,Thank you for your valuable feedback.We wish you a pleasant flight and look forward to seeing you again.Best regards,

10/10 Excellent

Gregory

Stayed 1 night in Aug 2022
Response from Jasmine on 8 Sept 2022
Dear Mr. Gregory,Thank you for your feedback.We look forward to having another chance to host your future stay.Best regards

10/10 Excellent

Gregory

Stayed 1 night in Aug 2022
Response from Jasmine on 31 Aug 2022
Dear Mr. Gregory,Thank you very much for your feedback.We are so happy to know you enjoyed your stay with us.We look forward to having another chance to host your future stay.

10/10 Excellent

Kaue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My trip started in the south of Vietnam and I've been in a couple of hotels on my way to Hanoi. What I can say about hotels is that the staff at Golden Art is by far the friendliest of all! Amazing service, tips for tourism and delicious breakfast. The hotel it's also at a walking distance to many restaurants and sightseeing options.
Stayed 10 nights in Aug 2022
Response from Jasmine on 28 Aug 2022
Dear Mr.Kaue,Thank you very much for your feedback.We are very glad to know you have enjoyed your stay with us. We look forward to having another chance to host your future stay.Best wishes,

6/10 Okay

Julian

Liked: Staff & service
Stayed 1 night in Jun 2022
Response from Jasmine on 20 Jul 2022
Dear Mr. Julian, Thank you for your feedback. Best regards

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service in the reception
I truly enjoyed my stay in the hotel, especially service provided by the friendly staff. The location is excellent and fairly quiet in the Old Quarter of Hanoi. Highly recommended.
Stayed 1 night in Feb 2020
Response from Hung on 3 Mar 2020
Dear Irina, Thank you so much for staying at Golden Art Hotel. We appreciate spending your valued time to share your feedback and we are delighted that your stay with us was memorable. Your feedback is a great source of motivation for us as we try to achieve even higher standards of service. We look forward to welcoming you back. Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location...hotel room was well laid out. Breakfast was ok.
Stayed 2 nights in Feb 2020
Response from Hung on 20 Feb 2020
Dear our valued customers,   Thank you so much for using our hotel service and leaving us your valuable feedback. We do hope to have a chance to welcome you again. Best regards,

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Beautiful little hotel right at the heart of ha noi. Breakfast very good with English Breakfast Tea!! Staff like one big family, we loved it here the atmosphere was awesome. Rooms big, clean and quiet.
Stayed 7 nights in Jan 2020
Response from Hung on 20 Feb 2020
Dear Mrs Susan, Thank you so much for staying at Golden Art Hotel. We appreciate spending your quality time to share your feedback online and we are delighted that your stay with us was memorable. Your positive feedback is a great source of motivation for us as we try to achieve even higher standards of service.We look forward to welcoming you back and we assure you of our best services and undivided attention at all times. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Excellent staff service. The room was very comfortable and cozy.. The breakfasts were lovely too.
Stayed 3 nights in Feb 2020
Response from Hung on 20 Feb 2020
Dear our valued customers,   Thank you so much for using our hotel service and leaving us your valuable feedback. Your kind words towards our service and encourages us to ensure that we go beyond your expectations. It was a pleasure hosting you, and we hope to welcome you back for another memorable experience. Best regards,

10/10 Excellent

Daniel A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really enjoyed my stay here.
This was the third hotel I used in Hanoi and by far my favorite. The staff was very helpful and smiling. The neighborhood has that great informal Old Quarter vibe with lots of restaurants and coffee shops near by. The room was also very attractive and comfortable.
Stayed 3 nights in Jan 2020
Response from Hung on 20 Feb 2020
Dear Mr Daniel , Thank you so much for using our  service, and taking the time to give us the review. We very much appreciate! It was a pleasure hosting you, and we hope to welcome you back. Best regards,

8/10 Good

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home Away from Home
Quiet location on side alley near river Quiet room with balcony Great breakfast Great help with travel activities and moped rental Very helpful and friendly staff
Stayed 3 nights in Jan 2020
Response from Hung on 1 Feb 2020
Thank you Mr Paul for choosing our service. However our hotel has no room with balcony, and we are also not near the river. Maybe you were confused with hotel in Hoi An. Best regards,