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Reviews of Camellia 4 Hotel

3.5 out of 5
Camellia 4 Hotel
44 HANG GIAY STREET HOAN KIEM DISTRICT, Hanoi, Hanoi Province

Reviews

7.0

Good

Rating 10 - Excellent. 17 out of 102 reviews" "
Rating 8 - Good. 41 out of 102 reviews" "
Rating 6 - Okay. 26 out of 102 reviews" "
Rating 4 - Poor. 13 out of 102 reviews" "
Rating 2 - Terrible. 5 out of 102 reviews" "

6.4/10

Cleanliness

7.4/10

Staff & service

6.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Roomless, Still in Hanoi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Where is the hotel?
This hotel is somewhere I've stayed before. Usually sound & reliable. This time I booked & prepaid only to find, quite by chance, that they had effectively cancelled my booking WITHOUT FORMALLY TELLING ME so they could carry out a long term refurbishment. On the day of my supposed check-in the place was a building site. I'd had the foresight to rebook at another place so that at least I had somewhere to stay at the start of my 3 month visit to Hanoi. My task now is to get my money back from Expedia. Easier said than done even in these extremely bizarre circumstances. I await my near £400 as I write.
Stayed 19 nights in Sep 2018

8/10 Good

Barry, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Want a great value hotel?
This place is very conveniently situated in the Old Quarter only five minutes walk from the fabulous Hian Kiem lake. The place was comfortable with very attentive and pleasant staff. One slight downside is that the streets nearby can be a bit busy & noisy especially at weekends but I personally had no issues with this.
Stayed 28 nights in Mar 2018

8/10 Good

W. F. , New York NY

Liked: Cleanliness, staff & service, room comfort
Good hotel for the money!
Facilities are old but clean. Staff is helpful and friendly. In the heart of Old Quarter, so some street noise is to be expected. My only issue was with the horrible white long-life ceiling lights in the room.
Stayed 3 nights in Dec 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid it at all cost
The pictures are extremely misleading. The hotel is said to be art deco which has to be a joke. The bed was by far the worst mattress i’ve ever slept on in my entire life. The room smelled like fresh paint and the staff said there was nothing that could be done about it. I get that this is a cheap room but there are much better options in the area for the same price.
Stayed 1 night in Oct 2017

4/10 Poor

Jenny, UK

Disliked: Cleanliness, property conditions & facilities
Very run down
This hotel is very old and hasn't had much maintenance or TLC done to it over the last 15 years I am imagine. The floorboards in my room are coming up, the wallpaper on most walls was peeling off, there was thick dust on the table shelf, the toilet seat was stained around the hinges. However, the bed was comfortable and I slept well, unfortunately the water was not complimentary and you do you have to pay 10,000 dong a bottle which I thought was a bit stingey. The hotel is also situated in a busy area and even though I was on the seventh floor it was still quite noisy. I wouldn't recommend this hotel personally but if you're on a really tight budget and just need somewhere to rest your head I suppose it would do.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place at a Great Price
Very good buffet. Friendly and helpful staff. Good location. Great value for the price - stayed in a single room with AC. Very satisfied with everything.
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to Stay
A great hotel at a great price. Daily buffet breakfast was delicious and had many items to choose from. Staff are friendly and helpful. Stayed in a single room that was large. The bed was comfortable and bathroom even had a bathtub. I'm sorry I have to leave it because I know the rest of my travels in Southeast Asia I will not have as good a hotel.
Stayed 3 nights in Jul 2017

4/10 Poor

Huong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice staff but shocking hotel facility
Our family booked 2 rooms for 2 night stayed here.the service was excellent as staff were friendly and nice. But the rooms were old dirty stains and noisy.there were as least 10 mosquitoes flying around when we first checked in,the whower in the first room runs shocking weak. Wall decals was partly peeled off. We had trouble tried to clocked and removed the key with both rooms door. One of our balcony door didn't even shut probably we had to use chairs and furniture to secured at night. The hotel was super noisy at night as there's a bar right next door playing from 7pm-3am. People were screaming laughing and yelling.dont know what the people on the top floor of us were doing but we heard an on going banging noise very loud every night.(breakfast was terrible which probably only have around less than 10 selections and 4of it were fruits.even the hotel staff refused to eat it and ordered food from outside to eat in the hotel restaurant.Overall not recommended for family with younge child.
Stayed 2 nights in Jul 2017

6/10 Okay

keith

Liked: Cleanliness, room comfort
PERFECT LOCATION BUT THAT MEANS NOISY
Right in the heart of Old Quarter. On one of the busiest walking streets I have seen for locals eating and drinking Friday through Sunday nights. Then back to traffic. This has a downside....the hotel is next to a bar and also a club. Very noisy and I was on the 6th floor. Good news the bar and music stops at 12 midnight. The club and its music stops at 2am. So at least I knew it would stop and when. Also a live street band will play outside the hotel in the street. Noisy but not a problem late. I got Valium from a local pharmacy!!! However nice hotel staff and if you want to be in the heart of things then its the perfect value for money place.

8/10 Good

richard

Liked: Cleanliness, staff & service, room comfort

2/10 Terrible

Travelbug, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old and dirty Camellia 4
It was a shocking hotel. Old and broken equipments, dirty and dusty room and furniture. Old and torn towels, breakfast will run out if you're not early enough.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
bad service by rude staff
bad service by rude staff who kind of like shouted at us when we do not agree to let them keep our passport. the staff explained (raising her voice further) to say that she need our passport detail, if not police will come, so we have to let her keep it. never ever we experienced this travelling overseas, so we refused to as our passport must always be with us, we cannot let any stranger to hold it, it just doesnt make sense. after some arguement, she again throw temper (raising voice further): ok, you sit here wait 10min i will do it now...then we saw her inputing our personal info into a local website (all in vietnamese) and we guess is kind of registering us into their local gov system or something. the whole online process take only less than 5min, why need to keep our passports? totally doesnt make sense... about the room condition, it is substandard again in terms of cleanliness. the fridge smells fishy and there is no way we could keep our food inside given such condition. aside, the room is noisy at night.

8/10 Good

David, Vietnam

Liked: Staff & service
center of night life area
this hotel was cheap and close to lots of bars and restaurants. in the middle of the night life area of the Old Quarter in Hanoi.
Response from Cương/Mr on 26 Oct 2016
We thank you so much for your glowing review of Camellia 4Hotel . It gives us great...

10/10 Excellent

Aaron, +65

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel located around food and activities.
Great stay there. Room was clean and comfortable. Expected there to be noise from the street from the activities. Hotel is nicely located around many activities and food within walking distance.
Response from Cương/Mr on 26 Oct 2016
Dear Mr Aaron . We thank you so much for your glowing review of Camellia 4Hotel . It gives us great...

8/10 Good

Philip , Sydney

Liked: Cleanliness, staff & service, room comfort
Centrally located in the heart of Hanoi
Fantastic location, nice simple breakfast, laundry facilities good, friendly staff. Central to tourist attractions.

6/10 Okay

Verified traveller

Be ready for a party here
This hotel is located in the center of an area blocked to vehicle traffic. There are many bars and restaurants on all of the surrounding blocks. Be prepared for a party atmosphere and fair amount of noise. Things close pretty early in Vietnam, so not too loud too late, but definitely located in the heart of a bustling tourist area. Everything else was on par with low to mid-range Vietnamese hotels (nice staff, older but mostly clean room, good view of the street below, small but filling breakfast). You get what you pay for.

6/10 Okay

Tien, Vietnam

Liked: Staff & service, room comfort
Place to be for a party
It was the worst one of the total two times I stayed there. First time I was given a room at the back but secons time better view facing the party streets. I was on 7th floor and could still hear the live band through the thin walls. The shower head was still the same, filthy never been scrubbed? The staff are friendly. They should sweep and clean the floors more as it was still as dusty as the first time.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not suitable for a family stay
The bed side and work tables were not dusted. The floor might not have been mopped properly as I forgot to out on bedroom slippers, my feet were filthy. The welcoming lady needs to be more polite.

6/10 Okay

Anon, England

Disliked: Cleanliness, staff & service, room comfort
Just needs a good clean but first £13 okay
The bathrooms needs a thorough hour clean and it would be okay. Bedroom is dated. I accept no luxury for £13 but room needs updating.

6/10 Okay

Verified traveller

Liked: Staff & service

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Hanoi old qtr
Hotel was ok, rooms were big with balcony. It was the center of old quarter. Warning! There is live music at the lobby entrance fri/sat/ sun till 10:30, very loud, quality variable.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good Hotel on a great location
The hotel is situated in the old quarter which is excellent for shopping and night life. The room was quite big and spacious , the air conditioning was not working and the reception was kind enough to arrange for a room heater.

8/10 Good

Salam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, room comfort
Nice hotel and exceptional team
Exceptional team, effective and sympathetic. Excellent location, however a bit noisy for a few rooms due to crowdy area the evening.

6/10 Okay

Quik

Liked: Cleanliness

8/10 Good

Colun, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Friendly and talkative reception
Camellia 4 is a hotel located in the center of the old quarters. about 45 mins travel from the airport by taxi or private car. Reserve the car from the hotel instead of the airport would save you 5-7 USD. Next to the hotel, there is a night market that open on every Fri to Sun, along the street, you may find some local designed products, music and dance performances.

6/10 Okay

bd, nz

Liked: Staff & service, room comfort
Disliked: Cleanliness
Worth it
Pros: The staff are really friendly and helpful. Location of the hotel is also really good. Very cheap. Air con. Breakfast every morning was included. Cons: Power went out about 4 times, although fixed within 5 mins. Free wifi, although not the best signal. Rubbish bins were not emptied after previous tenant. In one of the rooms the shower was a dribble. Ear bud and mountains of dust underneath the bed. This hotel cost us $35 dollars per night double room which is great, and i would recommend this hotel based on its value for money. For the price paid i easily put up with all the cons and recommennd if you want a cheap but comfortable stay.

8/10 Good

David, NZ

Liked: Cleanliness, property conditions & facilities, room comfort
Fine Place to stay
Good hotel for the money paid (May be they could offer a better Breakfast, but I guess you only get what you pay for)Sadly we had no Hot water in shower for the 2 nights we booked, Finally the staff did offer us an alternative room on the last night (but at 10.30pm we did not wish to change)

8/10 Good

David, NZ

Liked: Property conditions & facilities, room comfort
Inept Reception
All went well, had a good sleep and a reasonable shower. But come next morning the whole system went to the dogs. Incompetence would be putting it mildly, you can guess??? On Check Out the reception staff demand we pay again for the room. Hold it ???, the voucher presented at CHECK IN said "PAID IN FULL" which was correct. Took the best part of 15 . 20 minutes to get the problem sorted and our Passports returned. Thanks for a wonderful stay , but idiots shouild not be employed for delicate positions.

8/10 Good

James, Melbourne

Liked: Cleanliness, staff & service, room comfort
Overall, great!
Good value for money.. Lots of room space! Good location, close to bars, shops and night markets!

8/10 Good

James, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Overall, good value for money, friendly staff willing to help, great location!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Misleading pictures
Our room looked nothing like the pictures... They must have been taken several years ago when the hotel was new. The walls were dirty, the fabric on the chairs was stained and looked dirty, and the whole room needed a good cleaning. No shower curtain and the bathroom door didn't close. We were pleased with the breakfast, however, and staff worked hard to please. I think the price is a little high for what you get. We stayed in newer, cleaner hotels for less.

10/10 Excellent

Ola, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service!!
The staff at Camellia 4 were the friendliest and most helpful we've met in Asia! The hotel manager, Binh, goes above and beyond! They helped us book train tickets and a Halong Bay tour. We were even offered some food when we got back from the bay and had to wait around for a few hours before our train. And they arranged a free taxi and accompanied us to train station!! The hotel itself is clean and the rooms are very big! The location is perfect. It's in the area you wanna be in, but in a side street, so you don't get all that noise! The wifi is excellent and the breakfast is decent. I don't think you can find a better place to stay in Hanoi.
Response from Dang Binh on 23 Aug 2014
Dear our Friends, It is interesting that you had chance to experience at our Camellia 4 Hanoi hotel. And, it is certainly a delight for us reading such wonderful words about our hotel. As being an intimate hotel in the Hanoi Old Quarter, it is always important for us to take a special care to all of our guests in order to carter the best service to you. And, we are happy to learn that you have appreciated the personal service that we provide. Needless to say, being compared with big hotels is always great for us and exceeding these in service is even more delightful. Please, rest assured that we would try our utmost to create you all the most comfortable trip in Vietnam. Look forward to welcoming you all at our Camellia 4 Hanoi Hotel!

10/10 Excellent

Ola, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good luck finding a better staff in Hanoi!
The staff at Camellia 4 were the friendliest and most helpful we've met in Asia! The hotel manager, Binh, goes above and beyond! They helped us book train tickets and a Halong Bay tour. We were even offered some food when we got back from the bay and had to wait around for a few hours before our train. And they arranged a free taxi and accompanied us to train station!! The hotel itself is clean and the rooms are very big! The location is perfect. It's in the area you wanna be in, but in a side street, so you don't get all that noise! The wifi is excellent and the breakfast is decent. I don't think you can find a better place to stay in Hanoi.
Response from Dang Binh on 23 Aug 2014
Dear our Friends, It is interesting that you had chance to experience at our Camellia 4 Hanoi hotel. And, it is certainly a delight for us reading such wonderful words about our hotel. As being an intimate hotel in the Hanoi Old Quarter, it is always important for us to take a special care to all of our guests in order to carter the best service to you. And, we are happy to learn that you have appreciated the personal service that we provide. Needless to say, being compared with big hotels is always great for us and exceeding these in service is even more delightful. Please, rest assured that we would try our utmost to create you all the most comfortable trip in Vietnam. Look forward to welcoming you all at our Camellia 4 Hanoi Hotel! Best Regards,

10/10 Excellent

Tatiana

Disliked: Staff & service
Отель старый и явно давно не ремонтировался. Но район очень калоритный. Есть куда пойти погулять и на что посмотреть. Театр кукол на воде, в шаговой доступности. Отель предоставляет трансфер, но лучше заказать его самим. Мы заказали на 6 утра оплату берут сразу, но его нам не заказали, обьяснив сто слишком рано. Хотя такси приехало но требовали ещё раз оплатит а потом они нам вернут первую оплату на карту. Одминистрации так рано в отели нет. Только охранник. Но со скандалом мы все-же все решили. Взяли отель только из-за места. И не пожалели. Основной контингент отеля был очень громкие китайцы, которые бегали по этажам и орали.

8/10 Good

Gérald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfait de mon séjour
C'était un séjour très bien dans un hôtel de qualité au cœur du vieux quartier.

8/10 Good

ジャック, アラバマ州

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
昨年よりいろいろな面で良くなっていた。
昨年より、いろいろな面で改善されて、総合的に良かったと思います。 例えば、枕も臭くなく、部屋にはポットが置いてあって、いつでもコーヒーを飲むことができて大変よかったです。 バスルームもキレイで部屋の床は毎日ワックスがけをしてくれて、外出先から部屋に入るといつも心地良い香りがして気持ち良かったです。
Stayed 5 nights in Mar 2018

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Alles o. O.
Stayed 6 nights in Mar 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slecht
Het is een heel oud en vies hotel. En je krijgt niet wat je hebt geboekt. Prijs kwaliteit is slecht.
Stayed 1 night in Mar 2018

10/10 Excellent

しゅん, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフが親切
土日は場所柄賑やかで静かな場所とは言えませんが、スタッフが気に入ってるのでいつも利用させてもらってます。
Stayed 1 night in Feb 2018

10/10 Excellent

Kyungjun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
좋아요
위치좋고 객실료가 오른대신 생수2병 주네요.
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
카멜리아.
저렴하고 위치도 좋고, 아주 많이 깔끔떨지 않는다면 충분히 만족할 만한 호텔이라고 생각합니다. 물론 조식은 벼롤예요.
Stayed 4 nights in Aug 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel très dégradé. ..salle de bains limite ,cher pour ce que c'est
Stayed 1 night in Jan 2018

4/10 Poor

remy, France

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel vétusté
Nos connaissons cet hôtel depuis 2004. Jusqu'en 2013, l'hôtel bien situé était très correct. Mais depuis forte dégradation. Vétuste, personnel pas acceuillant, petit déjeuner restreint. ..à éviter
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
여행자 거리에서 3분거리 숙소
여행자거리에서 많이 가까운게 가장 장점이고 시설은 한국의 오래된 모텔 수준으로 그냥 적당하나 가격 및 위치가 충분히 커버할 수 있음. 재방문 의사 있음.
Stayed 1 night in Nov 2017

10/10 Excellent

BYEONGSAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
신투어리스트가 바로 앞에 있어 가성비 최고
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
시설이 조금 보수되었으면 합니다.
시설이 노후되어 전반적으로 낡아 위험한 부분이 많았습니다. 직원들은 친절하였습니다. 주변에 편의 시설이 많았으나 유흥시설도 많이 밤늦게까지 시끄러웠습니다. 젊은이 들에게는 편한 위치일수도 있겠으나 휴식을 취하고자 하는분들에겐 맞지 않을것 같습니다.
Stayed 3 nights in Nov 2017

6/10 Okay

shun, Japan

Liked: Staff & service, room comfort
旧市街にあるホテル
周りにクラブがあるせいか、深夜まで賑やかです。僕は気にならないが寝つけない人もいるみたいですね、部屋の場所により静かな部屋もありました。週末金曜日からは夕方クルマバイクは周辺入れないです、むろんタクシーも。

10/10 Excellent

しゅん, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
きれいな部屋です。
場所柄からして古いホテルかなと思って入ってみるとハノイのホテルとは比べものにならないほどきれいな部屋です。

4/10 Poor

taku0704, Tokyo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
騒音で寝不足
玄関上の各階6号室はすべて騒音で寝れない。 エクスぺディアでは予約仕入れでは制限をホテル側に申し入れる事。 長年エクスぺディア利用してるが今回は残念。連れの部屋は騒音問題ない。