I paid extra for a deluxe room but what I got was anything but deluxe. The hotel first allocated me a room with no window. I had to remind them that deluxe rooms state there is a window. Note that I was only able to do this because I speak a bit of Vietnamese. Anyone else would have had more trouble.
They then put me in a room that smelt like sewage and told me it would air out (507). After complaining they put me in another small and dirty room (607). It looked like no one has dusted in years. The bathroom was also falling apart. But at least it didn't smell.
The rooms looked nothing like the pictures on the websites. The room I got was also too small to be a deluxe. In my view this is blatantly a false/misleading representation!
I subsequently saw a room across the hall that looked renovated and resembled the website (605). I spoke to reception about it and they said it was the deluxe room. I asked what my room was, they said deluxe also. I feel like this is a lie as my room was substantially smaller, dirtier, and looked nothing like the second room.
They could not provide a good reason why my smaller, older, dirtier room was comparable to the nice, newer, larger room (or why I paid the same price as the newer looking room - only to get less). I think they are only using renovated room images for advertising.
I note that the hotel is also under renovation and is therefore noisy during the day. This has not been mentioned anywhere.
Location is good
