Minibar, in-room safe, desk, blackout curtains
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Reviews of Airport Transit Hotel

3.5 out of 5
Airport Transit Hotel
21 Thai Phu, Vo Nguyen Giap, Hanoi, Hanoi

Reviews

8.0

Very good

Rating 10 - Excellent. 10 out of 20 reviews" "
Rating 8 - Good. 5 out of 20 reviews" "
Rating 6 - Okay. 1 out of 20 reviews" "
Rating 4 - Poor. 3 out of 20 reviews" "
Rating 2 - Terrible. 1 out of 20 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport. Owner dropped us off at the airport.
Stayed 1 night in Apr 2024

10/10 Excellent

ANGIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from Dung Nguyen on 13 Mar 2024
thanks for your review, have a good day

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dung Nguyen on 26 Feb 2024
Thanks for your review, have a good day

8/10 Good

Rajul

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Property was close to the airport Good place to stay overnight for one night stay. Breakfast was ok. Our flight was late We arived after modnight. Hotel did not provide shutle from the airpot to the hotel. Return shutle was provided and we were happy with it. The place was hard to find at nighttime. Following Google we were able to find it. Taxi driver did not know the exact location.
Stayed 1 night in Feb 2024
Response from Dung Nguyen on 26 Feb 2024
Thanks for your review, have a good day

6/10 Okay

Atsuko

Travelled with group
Close to the airport but hard to find the hotel.
Stayed 1 night in Jan 2024
Response from Dung Nguyen on 26 Feb 2024
Thanks for your review, have a good day

4/10 Poor

Yasuko

Stayed 1 night in Jan 2024
Response from Dung Nguyen on 26 Feb 2024
Thanks for your review, have a good day

2/10 Terrible

diana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden in an alley and Grab driver had hard time finding it even with the map and talking with the hotel while trying to find the hotel. Internet photo & great reviews are a bit off from the reality, imo. I had no WiFi. Loud noise from the airplanes & cars. Didn’t see water bottles (all other hotels leave out 2 bottles). TP was almost all gone with no extra roll. The only electric outlet other than the TV & frig that I saw had a fan plugged in. I wanted to use it to charge my phone but no table to place the phone on. “Blanket” was very thin and the room was cold. Shower are window was open slightly, but couldn’t close because the handle was broken. Run down and not clean. Grab taxi charge from the airport was 60,000 vnd including the toll. Hotel charged 80,000 vnd next morning to go back to the airport (fear of Grab getting lost forced me to use the hotel.) “Breakfast” with instant coffee was a joke but appreciated that they offered it before 7am. Asked for a quiet room for a short stay, but got a room next to the elevator & stairs and some sort of machinery running all night. Luckily it was a very short stay. Preciously stayed at a Saigon airport transit hotel. It was super clean, well furnished, and very professionally managed (same price or a bit less money.) IMO, it is not quite the usual “airport transit hotel”. Puzzled by the great reviews.
Stayed 1 night in Jan 2024
Response from Dung Nguyen on 11 Jan 2024
Dear annie knightSorry for the bad experience at the hotel.First: the hotel has free drinking water in the refrigeratorSecond: there is air conditioning in the room with hot mode, why don't you use it?Tuesday: the hotel's breakfast time is 7am, but you eat at 6am so I can only provide you with fried egg sandwiches, coffee and fruit.letter 4: the car price of 80,000vnd is the price I have to pay for a taxi, but I don't take it from you, usually the grap price is cheaper than the taxi price, but there's not always a car so I don't use it.Thursday: the driver told me that when he took you to the airport, because there were too many cars, he couldn't find a parking space to open the door and you started banging on the car door.I think our amenities and services are not worthy of receiving a 2.

10/10 Excellent

Tovah

Stayed 1 night in Jan 2024
Response from Dung Nguyen on 10 Jan 2024
Dear Tovahthanks you for choosing Airport Transit Hotel, hope you will happy when you stay here

8/10 Good

SUHO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dung Nguyen on 10 Jan 2024
Dear Suhothanks you for choosing Airport Transit Hotel, hope you will happy when you stay here

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from Dung Nguyen on 10 Jan 2024
Dear Johnthanks you for choosing Airport Transit Hotel, hope you will happy when you stay here

10/10 Excellent

julia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Dung Nguyen on 10 Jan 2024
Dear Juliathanks you for choosing Airport Transit Hotel, hope you will happy when you stay here

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were delighted with the very large room and big bathroom. We arrived late at night (just before midnight) and property was well-lit. We were greeted by friendly staff, given our room key and the next morning had a nice breakfast before we left for the airport. The location is about a 5-10 minute drive to the airport. They arranged free airport transport for us. Overall we were very pleased with our stay and will happily stay there next time.
Stayed 1 night in Oct 2023
Response from Dung Nguyen on 3 Nov 2023
Dear Ms LindaThanks for your review, hope see you next time when you arrival at Ha Noi

8/10 Good

Kristie

Stayed 1 night in Oct 2023
Response from Dung Nguyen on 16 Oct 2023
Dear Kristie thanks for your review, have a nice day ans hope see you next time

10/10 Excellent

Christy, Spanaway

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night at this hotel. It appeared to be run by a family, but they made our stay very pleasant. We arrived in the rain after dark and left the next morning so we did not see much of the area. The room was very large with 2 queen beds. Breakfast in the morning was a choice from a small select menu and they serve it to you restaurant style versus buffet. The receptionist was also the driver who took us to the airport. He was very kind and helpful during our overnight stay. I would recommend this hotel for use if needing somewhere to stay before taking a flight out of Hanoi.
Response from Ms Dung Nguyen on 19 Sept 2023
Dear Christythanks for your review, have a nice day ans hope see you next time

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very large rooms
We stayed here after losing our on another hotel. We were immediately blown away by the size of the room and the bathroom. It's big enough to be a dance studio lol. The front desk was very helpful. Providing transport in the city and tours.
Stayed 3 nights in Aug 2023
Response from Ms Dung Nguyen on 11 Aug 2023
Dear Christopher Thanks for your review, have a nice day

8/10 Good

Masaki

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs were kind and the room was clean.
Stayed 1 night in Apr 2024

8/10 Good

David

Stayed 1 night in Feb 2024
Response from Dung Nguyen on 26 Feb 2024
Thanks for your review, have a good day

10/10 Excellent

QUOC LAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Ms Dung Nguyen on 3 Aug 2023
cảm ơn anh đã lựa chọn Airport Transit hotel, chúc anh ngày mới tốt lành

4/10 Poor

Naoya

Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from Ms Dung Nguyen on 3 Aug 2023
Thanks for review and have a good day