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"I had an incredible stay at this hotel in Hanoi, and what stood out the most was the truly exceptional service. From the moment I arrived, the staff went above and beyond to make me feel welcome, especially one staff member named Susan. Every interaction felt genuine—whether it was the warm greeting at the front desk, the helpful recommendations for local restaurants and attractions. The team here is attentive without being intrusive, and it’s clear that they take pride in making each guest’s experience personal and memorable. They helped arrange transportation, gave me insider tips for exploring the Old Quarter, and even checked in to make sure everything in my room was perfect. Hanoi is already a beautiful and vibrant city, but staying here elevated my trip to another level. I’ve stayed in many hotels, but the service here is among the best I’ve ever experienced—kind, professional, and heartfelt. I would return in a heartbeat and highly recommend this hotel to anyone visiting Hanoi."

"The television setting was very comfusing to find the Chanel. I always call the technician for help. "

"Great staffs and Services"

"It was very comfortable, clean and at a great price. What was especially nice was that my flight got cancelled and I had to adjust my booking twice times. Each time Ms. Jenny gladly helped me adjust my booking. She was very polite and respectful and it made my experience that much more enjoyable!"

"Anne was wonderful in tending to any needs that came up!"

"staff"

"Nice staff"

"Excellent location, staff very friendly and accommodating, the breakfast was great. I really enjoyed my stay with La Nueva Boutique 👌"

"This hotel is amazing. The staff are warm and welcoming and the rooms are divine. After staying one night, we rebooked to stay again on our way back through. We’d stay here again and again. "