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Reviews of Park Hyatt Hangzhou

4.5 out of 5
Park Hyatt Hangzhou
No. 1366 Qianjiang Road, Hangzhou, Zhejiang

Reviews

9.6

Exceptional

Rating 10 - Excellent. 38 out of 49 reviews" "
Rating 8 - Good. 9 out of 49 reviews" "
Rating 6 - Okay. 2 out of 49 reviews" "
Rating 4 - Poor. 0 out of 49 reviews" "
Rating 2 - Terrible. 0 out of 49 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

10/10

Amenities

9.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ren, New Olreans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Eugene Pio P S

Stayed 2 nights in Oct 2023

10/10 Excellent

Shaoqi

Stayed 1 night in Aug 2020
Response from Sara on 26 Aug 2020
尊敬的宾客，感谢您对近期在杭州柏悦酒店的住宿提供良好评价。希望不久能再次见到您，让您再次享受到致臻“睿智奢华”体验。

10/10 Excellent

Lillian, Shanghai

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is well-planned and very convenient for everywhere. Breakfast included serves very nice meals and drinks there. Further, please do try the Chinese restaurant located at 37 floor and enjoy the boundless swimming pool and fancy gym facilities at 35 floor. Last but not least, I really like the hotel service. The hotel kindly extended our check-out time.
Stayed 2 nights in Jul 2020
Response from Sara on 30 Jul 2020
Dear Lilian, thank you for your recent stay at Park Hyatt Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Chung Lai Eugene

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel has wonderful breakfast, great bed, excellent room very clean and calm
Stayed 6 nights in May 2019
Response from Sara on 17 May 2019
Dear guest, thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Park Hyatt experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Sara on 17 May 2019
Dear guest, thanks for your good comments about your recent stay with us. Hope to see you return again soon. Safe travels.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service! Service! Service! First class! Located in a traveler friendly neighborhood, safe and convenient. Easy to reach the major tourist attraction-West Lake; as well as the transportation centers. Local cuisine is delicious. The famous Chinese silk products are readily available. Only a short distance ride to the international airport.
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big, we love the gym and restaurant on 48th floor. Food was excellent! Perfect for our staycation!
Stayed 3 nights in Mar 2019

10/10 Excellent

Archie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

J, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room and comfy. Staff friendly. Chinese restaurant ssrves good food. However, lobby lounge’s lady singer is disappointing. Bad attitude.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice design, good service , very nice room, will stay at Park Hyatt again !

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

elleen, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel
We were impressed once we stepped out of the taxi. The team at the driveway are so helpful. And the design of the arrival experience to the lobby is a hit on our senses, sets the tone on what to expect of our next few nights here. Check-in was smooth and the room is simply fabulous. Very spacious, very comfortable. Love the room design. Thomas at the concierge is definitely to be commended. He gives us various options of things to do for the next few days, answers our questions patiently and gives us his full attention while attending to us. He even remembers our pickup times without needing to check when we are unsure the next day! The team at the Park Hyatt Hangzhou really makes our few days memorable.
Stayed 4 nights in Mar 2018

10/10 Excellent

Gwen, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Luxurious stay
This Park Hyatt location was newly opened last year. Facilities are very new and luxurious as always with Park Hyatt hotels. Location is not ideal for tourists as it's located in the financial district and slightly far from attractions. Most taxi drivers decline to drive there, making it very difficult to get back.
Stayed 1 night in Jun 2017
Response from Park Hyatt Hangzhou on 14 Aug 2017
Thanks very much for choosing stay with us, we value your feedback and will pass it to hotel management team for improvement.

10/10 Excellent

ji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
It was a very good hotel

10/10 Excellent

bob, yountville,ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and great! Nice staff and restaurant. Can't say Enuf good things about it! Bob

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Joonfui, Tampa, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love everything of my stay
This is the best hotel I stayed. Very big room with great amenities. The hotel is not 100% done yet. I'm sure the guest's experience will be better after all the amenities are ready for the guest to enjoy with.

10/10 Excellent

Mei Fong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Fanny

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with good view, restaurants also nice.
Stayed 2 nights in Dec 2023

10/10 Excellent

XIAOBO

Stayed 1 night in Nov 2023

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in young convenient district
Beautiful hotel and very convenient with a huge shopping mall connected to the hotel.
Stayed 1 night in Jul 2023

8/10 Good

rongtao

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Sara on 1 Apr 2021
Dear rongtao, thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Park Hyatt experience.

10/10 Excellent

yiming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Sara on 8 Jan 2021
尊敬的yiming，感谢您花时间撰写由衷的评论。我们希望不久能够再次见到您，为您打造只属于您的独特柏悦体验。

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Sara on 26 Dec 2019
Dear guest, thank you for your recent stay at Park Hyatt Hangzhou. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常舒服的空間! A great stay with quality service
非常舒服的空間，維持一貫的奢華低調。江景房可以欣賞美麗夜景，中餐廳的菜不錯，尢其是龍蝦泡飯，早餐也美味，非常喜歡這次的住宿體驗！
Stayed 1 night in May 2019
Response from Sara on 5 Jun 2019
尊敬的宾客，感谢您对杭州柏悦酒店的评论。我很高兴了解到您很享受您的住宿，并且在我们酒店度过了一次独一无二的愉悦时光。希望不久能再次接待您光临。

10/10 Excellent

YOICHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Noble, Refined sensed wth advanced facilities
Enough experiences towards Foreighers who can only speak English. We can achieve rapid check-in without actual passports, with Only certification document issued by Chinese goverment. In the other hotels, long took time taken (over a half hour), more subsequence documents needed, in worst case, refused to stay. Very clever, sharp, and kind staffs at front office. Very noble, refined sensed furnitures, room accessories, facilities we can see not only in each room but also public spaces. Great, beautiful pool which can see supream city biew, amazing breakfast we can have not only delicious many foods but also active performance by many chef's. Front staffs （Mr. Mark and a gentleman) are so kind that we can have valuable information for travel. Suitable or reasonable for price. Highly recommendable. 外国語は英語しか話せない外国人（日本人）に対する経験も豊富。　ビザ更新の為に、パスポート原本を中国政府機関に提出中で、提出（預かり）証明書携帯の宿泊客への対処・理解も早く、超特急（1-2分）でのチェックインが完了。他のホテル(30分以上かかる、付帯書類も要求、最悪は宿泊拒否）では有り得ない、優れた体験をしました。非常に賢く、回転と理解が早く、親切なスタッフ達がフロントにいらっしゃいます。非常に気品があり、洗練された内装、家具、ロームアクセサリーを、室内でもパブリックスペースでも楽しめ、魅了されます。大きな美しい室内プールから見事なシティビューを楽しめ、付帯のジャグジーバスやシャワー、更衣室も素晴しい。朝食ビュッフェでは、様々な美味しいお料理だけでなく、眼前で多くのシェフ達のパフォーマンスを見ながら、出来立てのお料理を戴けます。フロントスタッフは大変親切で、適任者（マークさん他）が、親身に最適な観光情報をアドバイスしてくださいました。価格に見合う、或いはそれ以上でありリーズナブルと言えます。強くお薦め致します。
Stayed 1 night in Apr 2019
Response from Sara on 30 May 2019
Dear YOICHI, thank you for your recent stay at Park Hyatt Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

10/10 Excellent

You-Chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Sara on 30 May 2019
Dear You-Chang, thanks for your kind comments about your recent stay with us. Hope to see you return again soon. Safe travels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy stay
Staffs are all friendly and welcoming; a nice hotel in general. Could offer more personalised services if the hotel wanted to step up to the next level.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Claes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel
Stayed 1 night in Oct 2018

10/10 Excellent

Guangyao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
好
有电动马桶，房间也没有毛 不会犯过敏
Stayed 2 nights in Nov 2018

10/10 Excellent

AI WEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

yokko, 中国

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
落ち着いた大人のホテル
今回旅行で利用しました。 地下鉄駅のそばで、ショッピングモールを経由してホテルに行けます。 ただ、入り口がわかりづらいのが難点です。 ホテルロビーはビルの上層階で、客室はさらにエレベーターを乗り換えます。内装は清潔で気持ちよく過ごせました。
Stayed 1 night in Jun 2018

10/10 Excellent

CHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

yuesheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

JUNG YA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel but a bit far away from downtown and most of the tourist attraction
Stayed 1 night in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
设施 配套都不错 环境也很好会再次入住
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
二人世界
酒店各方面都很满意，地点也很好，就在钱江新城。旁边就是万象城，购物觅食也很方便。非常推荐。
Stayed 1 night in Dec 2017

10/10 Excellent

Eunice, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
裝修十分漂亮 服務十分好的酒店
首先酒店位置十分方便 就在MixC的正上面 連結着地鐵站 鄰近有兩個個地鐵站 去景區不會特別遠 離機場也是30分鐘車程 鄰近另一個地鐵站的Raffles city也十分大 有很多餐廳。 這次我們是聖誕節入住 早了到達也能馬上入入住。 酒店大堂和房間的裝修十分漂亮 床很大很舒服 廁所也好豪華 而且能看到風景 房間設備齊全。 職員態度也很好 很願意幫忙 收拾房間的職員也十分盡責 把我們自己亂放的物品都收拾好。 總結是酒店十分好 絕對會再回來的。
Stayed 3 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
비지니스 출장에 좋은 호텔
위치도 괜찮았고 교통편도 괜찮았습니다. 객실도 깔끔하고 모던해서 편안하게 숙박할 수 있고 객실내 비치된 용품들도 적당했던것 같습니다.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
깨끗하고 편리한 호텔
호텔의 브랜드 이름답게 중국이어도 괜찮은 서비스였습니다. 객실도 깔끔하고 구비시설도 괜찮은 편이었고 청소도 잘되어 있었습니다.

8/10 Good

Hyeungrae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
항조우 파크하야트
항조우에 있는 주요 관광지들과 거리가 꽤 있어 오가는 교통편이 좀 불편했으나 전체적으로 호텔 시설이 우수하고 shopping mall과 연계되어 있어 편리했읍니다.