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Reviews of Canopy by Hilton Hangzhou West Lake

4.5 out of 5
Canopy by Hilton Hangzhou West Lake
2 Guohuo Road, Hangzhou

Reviews

9.2

Wonderful

Rating 10 - Excellent. 26 out of 33 reviews" "
Rating 8 - Good. 2 out of 33 reviews" "
Rating 6 - Okay. 2 out of 33 reviews" "
Rating 4 - Poor. 2 out of 33 reviews" "
Rating 2 - Terrible. 1 out of 33 reviews" "

10/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Whang Lay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Hensl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well staffed. Breakfast was decent, although nothing too special. Great location, walkable from the nearest subway station and close to the west lake. The atmosphere was catered more towards younger adults and couples.

4/10 Poor

Gerald Teong Giap

The room was so small that we paid for an upgrade
Stayed 4 nights in Oct 2023

8/10 Good

Rishi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Food and Nice Hotel
Excellent stay. Chef Jackie at Nattare restaurant is amazing. Must eat at the hotel.
Stayed 1 night in Sep 2023

6/10 Okay

song

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Fancy hotel attached to night clubs
The hotel is very new and fancy. Service staff are helpful and attentive. The location is desirable. However, the hotel is not for everyone: there are two night clubs that are part of the building complex (and it is not a very big building.) We stayed over the weekend and both nights I did not sleep. The music did not bother but the noise after the club closed at 4am. Taxis sounding their horns and people talking / laughing loudly on the street until 430am or so. Not for older travellers.
Stayed 2 nights in Mar 2023

10/10 Excellent

Frances Yu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel great stay
We had a fine stay. We checked in on Saturday around noon time n it was quiet busy but the staff was able to provide the room within one hour n helped bring our luggage to the room. We were also given extra two hours late check out while bringing the baby w us. All staffs in the hotel were nice n super friendly including the doorman n restaurant team. The team was definitely well trained. Very good stay.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great hotel, brand new with a good breakfast. Rooms were comfortable and attractive. Hotel staff was kind and helpful.
Stayed 1 night in Apr 2021
Response from Canopy West Lake on 7 Apr 2021
Thank you for choosing to stay with us at the Canopy by Hilton Hangzhou West Lake. I am glad to hear that you enjoyed your stay. Should your travels bring you back this way, I hope that you will stay with us again.

10/10 Excellent

Hua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice New Hotel
Nice new hotel, very good value for it's location and the quality of the rooms, very nice touch on many details inside the rooms, I enjoy my stay very much, highly recommended, especially for young people
Stayed 1 night in Mar 2021
Response from Canopy West Lake on 7 Apr 2021
Thank you for your kind review of Canopy by Hilton Hangzhou West Lake. We are pleased to hear you enjoyed your stay. We hope to see you again soon.

10/10 Excellent

CHI WAI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Very nice hotel
Stayed 3 nights in Oct 2023

10/10 Excellent

Yung Feng

Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Florian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gute Lage. Sauber. Essens und Einkaufsmöglichkeiten ums Eck. Westlake auch in Laufweite
Stayed 1 night in Nov 2023

10/10 Excellent

Feng

Stayed 1 night in Oct 2023

2/10 Terrible

Ching Yi

Stayed 2 nights in Sep 2023

10/10 Excellent

Chien Ku

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

KAZUO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Jian

Stayed 1 night in Apr 2023

10/10 Excellent

Ha Kong Ying

Stayed 1 night in Mar 2023

10/10 Excellent

Man Ho

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
舒適的酒店
酒店十分整潔，房務員：趙娜十分細心。房間的隔音比較差
Stayed 7 nights in Feb 2023

6/10 Okay

ZHENDONG

Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Zheng

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Stayed 1 night in May 2022

4/10 Poor

Xiongfei

Stayed 1 night in Oct 2021

10/10 Excellent

xuenong

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from canopy on 23 Apr 2021
亲爱的客人您好，收到您的鲜活点评我们倍感荣幸，希望我们活力四射的鲜活环境、舒心热情的服务和具有下杭州西湖特色的邻里文化，让您仍然留有鲜活的美妙回忆。酒店位于历史悠久、文化底蕴深厚的杭州市中心的 “鲜活地带”，举步即达世界文化遗产西湖景区，毗邻湖滨商圈-城市的商业、购物和娱乐中心。希望不久后能够再次见到您和您的朋友。祝您旅途顺利，生活愉快！

10/10 Excellent

dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021
Response from canopy on 21 Apr 2021
亲爱的客人，您好，欢迎来到鲜活的杭州西湖希尔顿嘉悦里酒店，很开心得知您对本次体验感到满意，能够轻松融入西湖获取纯正体验并享受到品质如一的服务和便利设施。正因为深谙宾客所需，鲜活的入住体验便是好客使者们最自豪的承诺。再次感谢您的分享，期待我们下次再见，一起探索鲜活之旅！