2/10 Teruk
David
31 Okt 2025
Tidak sukakan: Kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
Agree with all the reviews that this is clearly not a Five Star Hotel. It is in desperate need of renovations. The buffet is also tired and repetitive with leftover food. But my biggest complaint is the staff. I booked this hotel to relax at the beach. My first day, I went to the beach after breakfast (10:00am). I was relaxing for less than five minutes when an employee (a very large man) walks up to me and starts shouting in Arabic, which is my worst nightmare as an American. I had no idea what he was screaming about. Apparently he was putting away the beach chairs and evicted me. I have no idea why. I went to the Front Desk to complain and they told me that Guest Relations would address the situation. GR finally called me late afternoon, took down the info, and promised me a remedy. I was not able to go to the beach all day. At 5:15pm, someone slid a folder under my door. It was a handwritten apology and a coupon for one free soft drink. I was stunned and insulted. When the employee finally left the beach (I could see from my room), I headed to the beach only to find they had locked the doors for the evening (it was only 6:00pm) and the beach inaccessible. I checked out the next morning. My beach vacation was completely ruined by Radisson staff and I only spent 5 minutes on the beach.
David
Menginap 2 malam pada Okt 2025