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Reviews of Travelodge by Wyndham Simcoe

2 out of 5
Travelodge by Wyndham Simcoe
385 Queensway St W, Norfolk County, ON

Reviews

7.8

Good

Rating 10 - Excellent. 179 out of 559 reviews" "
Rating 8 - Good. 208 out of 559 reviews" "
Rating 6 - Okay. 92 out of 559 reviews" "
Rating 4 - Poor. 50 out of 559 reviews" "
Rating 2 - Terrible. 30 out of 559 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Travelled with partner
The receptionist was truly helpful with local recommendations and was most thoughtful following up that everything was working properly.
Stayed 1 night in May 2024
Response from Ken Johnson - General Manager on 3 May 2024
Linda thank you for the fantastic review! I am pleased to hear our front desk team was able to recommend some options in our area. We appreciate your taking the time to share your experience with us at Travelodge Simcoe.

10/10 Excellent

Nora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom fan was very loud.
Stayed 1 night in Apr 2024
Response from Ken Johnson - General Manager on 16 Apr 2024
Nora thank you for your great review! I'm going to have maintenance look at that bathroom fan immediately. Thank you for your feedback.

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful, and parking was easily available even though the hotel was fully booked.
Stayed 1 night in Apr 2024
Response from Ken Johnson - General Manager on 16 Apr 2024
Robin thank you for the great 5 out of 5 rating. We appreciate it and your positive comments! We hope to see you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Older building but very clean and great staff. Would go again.
Stayed 1 night in Apr 2024
Response from Ken Johnson - General Manager on 9 Apr 2024
David thank you for for the great 5 out of 5 rating. We appreciate your sharing your experience with us, especially about our cleanliness.

10/10 Excellent

Goldstein

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. We requested a cot and it was waiting in the room when we checked in. On top of that they had towels, soap and shampoo for all five of us. In all the hotels I’ve stayed in, nobody has remembered this and has never pro-actively put out extra of everything. Well done!
Stayed 1 night in Apr 2024
Response from Ken Johnson - General Manager on 9 Apr 2024
Thank you very much for the 5 out of 5 rating! We appreciate your business and all of your fine comments.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating helpful staff had a great experience
Stayed 3 nights in Mar 2024
Response from Ken Johnson - General Manager on 31 Mar 2024
Kevin, thank you for the 5 out of 5 rating! We appreciate your business and we hope to see you again soon.

6/10 Okay

Abby

Stayed 1 night in Dec 2023
Response from Ken Johnson - General Manager on 16 Apr 2024
Abby, thank you for your feedback. It looks like you were a little disappointed with your stay. I hope that we get a chance to see you the next time you are in our area so we can make sure you feel you are getting the best service!

10/10 Excellent

Stephanie

Business traveller
Staff are excellent, friendly, helpful, and accommodating. The room is clean but dated. The hotel needs an upgrade.
Stayed 1 night in Mar 2024
Response from Ken Johnson - General Manager on 19 Mar 2024
Stephanie thank you for the fantastic review! We truly appreciate your business and for taking the time to share your experience at Travelodge Simcoe!

8/10 Good

Jacqueline

There was a musty smell in the room. Get rid of the carpet. I heard everything going on upstairs.
Stayed 1 night in Mar 2024
Response from Ken Johnson - General Manager on 19 Mar 2024
Jacqueline thank you for your feedback. I will investigate this and do what needs to be done to fix this. We appreciate the great review and value your business.

10/10 Excellent

Jerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Ken Johnson - General Manager on 20 Feb 2024
Jerry, I will share your review with our team, who I am certain will be encouraged by your score. Here at Travelodge by Wyndham Simcoe, we continuously strive to exceed your expectations

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Personnel from walking in the door were so helpful and friendly. Restaurant food was delicious!
Stayed 2 nights in Jan 2024
Response from Ken Johnson - General Manager on 25 Jan 2024
Deborah it is our pleasure to serve you! Thank you for your GREAT comments about our service!

8/10 Good

dennis

Travelled with partner
Liked: Cleanliness, staff & service
Property staff were excellent. Maybe an upgrade to the building. looking a little dated.
Stayed 2 nights in Oct 2023
Response from Ken Johnson - General Manager on 18 Jan 2024
Dennis thank you for your positive comments. I will share your review with our team, who I am certain will be encouraged by your score. Here at Travelodge Simcoe, we continuously strive to exceed your expectations.

8/10 Good

Efrain

Stayed 2 nights in Dec 2023
Response from Ken Johnson - General Manager on 25 Jan 2024
Efrain thank you for the GREAT review!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay over Christmas was a great option for us. While the hotel is dated, the rooms were clean and fairly spacious. The hotel staff were excellent. And the price was very reasonable. Will definitely stay there again when we visit against in the future.
Stayed 2 nights in Dec 2023
Response from Ken Johnson - General Manager on 26 Dec 2023
Amy thank you for the fantastic review. We appreciate all of the great feedback and I hope that the next time you visit, that you will get to experience some of the improvements we are making at the hotel. We look forward to seeing you again soon.

10/10 Excellent

Vickey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, great pool and sauna, super comfy beds!!
Stayed 1 night in Dec 2023
Response from Ken Johnson - General Manager on 26 Dec 2023
Vickey thank you for the GREAT review, especially about our comfy beds! We hope to see you again the next time you visit our area.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant staff and good, clean rooms. The Shire pub is attached to the hotel and very nice.
Stayed 1 night in Dec 2023
Response from Ken Johnson - General Manager on 18 Dec 2023
Michael thank you very much for all of your kind words. We really appreciate your positivity, especially in the customer service and cleanliness categories.

4/10 Poor

Gregory

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Ken Johnson - General Manager on 5 Dec 2023
Gregory I am sorry to see that you were disappointed with your stay. I apologize for any inconvenience you may have experienced. We aim to please all of our guests, and we hope that you will give us another chance to serve you. Thank you for taking the time to share your experience with us, we will use your survey to help us improve.

6/10 Okay

Brady

good stuff
Stayed 1 night in Nov 2023
Response from Ken Johnson - General Manager on 22 Nov 2023
Thanks for taking the time to share your experience at Travelodge Simcoe!

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Ken Johnson - General Manager on 16 Nov 2023
Michael thank you for the fantastic review! We appreciate your business and we look forward to seeing you again soon.

10/10 Excellent

Ronald

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here often and will return whenever we are in town. The staff here are amazing. They even took time to write a personalized sympathy card for us when we experienced the loss of a loved one. The facility is clean and restful, and our children love the pool and sauna!
Stayed 3 nights in Nov 2023
Response from Ken Johnson - General Manager on 10 Nov 2023
Ronald that you for the fantastic review! We appreciate all of your great comments and we look forward to seeing you again the next time you are in our area.

6/10 Okay

Thomas

Disliked: Property conditions & facilities
Only spent one night , the pictures where better than the actual hotel .. would like a refund for one night because I left 1 Day early. Tom Trousdale unhappy customer.
Stayed 2 nights in Oct 2023

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, there was a cute lil restaurant attached. Staff was kind and helpful!
Stayed 4 nights in Oct 2023
Response from Ken Johnson - General Manager on 23 Oct 2023
Valerie we truly appreciate the great scores and comments! We look forward to your next visit to Travelodge Simcoe!

8/10 Good

Judith, Oshawa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Property is old but clean
Stayed 1 night in Oct 2023
Response from Ken Johnson - General Manager on 15 Oct 2023
Judith thank you for the great feedback. We appreciate your positive comment, especially about our cleanliness. We have more improvements coming - stay tuned. I hope you get to see them the next time you visit.

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great staff and restaurant was amazing. Beds were just okay, need to be replaced. It's great that it is undergoing some renovations as it is an older property.
Stayed 1 night in Oct 2023
Response from Ken Johnson - General Manager on 15 Oct 2023
Lee thank you for the fantastic review. FYI we just ordered more new beds and they should be installed in short order. Thanks again for the great feedback.

10/10 Excellent

natalie

Stayed 1 night in Oct 2023
Response from Ken Johnson - General Manager on 6 Nov 2023
Natalie thank you very much for the 5 star review! We truly appreciate it!

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredibly friendly and helpful and the room was clean.
Stayed 1 night in Oct 2023
Response from Ken Johnson - General Manager on 15 Oct 2023
Sarah thank you for the solid 5 out of 5 score, we truly appreciate it!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Wifi could be a bit more stable
Stayed 1 night in Oct 2023
Response from Ken Johnson - General Manager on 15 Oct 2023
Stephen thank you for the GREAT review! I will look into the internet signal, we have made a few upgrades this summer including more bandwidth - we don't get too many concerns here any longer. Thank you for your feedback.

2/10 Terrible

Christine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No continental breakfast, good restaurant attached , but no discounts for staying at the Travel Lodge. Rooms ok nothing great, funny smell. Check in person not very friendly. When we wanted to check out 1 day early, was charged for the day as not enough notice. Will not stay again.
Stayed 4 nights in Oct 2023
Response from Ken Johnson - General Manager on 2 Nov 2023
Christine, sorry that you were disappointed with your stay. We appreciate your feedback and we will use it to help us deliver a better guest experience.

4/10 Poor

julia

Travelled with family
Disliked: Cleanliness
Ground floor is noisy. Bathroom had a dirty towel hanging up upon arrival... Visibly dirty hand towel. Mentioned noise in the morning. Staff not concerned.
Stayed 1 night in Oct 2023
Response from Ken Johnson - General Manager on 14 Oct 2023
Julia we are sorry that your visit didn't meet your expectations. We pride ourselves on our cleanliness reputation - we usually score quite high in this category. I will discuss your concerns with our housekeeping team to make sure we learn from our mistake. Thank you for the honest feedback.

10/10 Excellent

Wendy

Stayed 2 nights in Oct 2023
Response from Dan on 9 Oct 2023
Thank you, Wendy, for giving us such a great review! Hope to see you back soon!

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for the fair. We stayed once before and they’ve really improved! The staff and facilities are excellent. The pool and sauna were relaxing.
Stayed 1 night in Oct 2023
Response from Ken Johnson - General Manager on 5 Oct 2023
Judy thank you very much for the great review. We appreciate the positive comments, and are pleased that you enjoyed your stay!

10/10 Excellent

Dorothy

Stayed 1 night in Sep 2023
Response from Ken Johnson - General Manager on 23 Oct 2023
Dorothy thank you for the 5 star rating!

10/10 Excellent

Cassandra

Stayed 1 night in Sep 2023
Response from Ken Johnson - General Manager on 16 Oct 2023
Cassandra thank you for the perfect 5 out of 5 rating! We truly appreciate it and we hope to see you again soon.

6/10 Okay

Nina, Mississauga

Liked: Cleanliness, staff & service
The place had everything I needed. It was extremely noisy though as the walls are paper thin. I kept hearing doors opening/closing and footsteps from upstairs even past 1 a.m.
Stayed 1 night in Sep 2023
Response from Ken Johnson - General Manager on 24 Sept 2023
Nina we are sorry that some other guests disturbed your stay. We appreciate your feedback and will use it to help us improve.

6/10 Okay

Fata

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Ken Johnson - General Manager on 24 Sept 2023
Fata thank you for sharing your recent experience at Travelodge Simcoe.

8/10 Good

Tekonyote

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little trip
My wife wanted to stay over night somewhere for fun you know just to get out of the house. We found this hotel out of simcoe and it looked good it had a pool and restaurant built right into it. We got there front desk was great fast check in and we got into our room quick and decided to have some dinner at the restaurant “The Shire” it was good food I really enjoyed the jumbo wings, and after we ate we went for a dip in the pool nobody but us we had the pool to ourselves which was great! Stayed in the pool for about an hour and went back to our room to rest and eventually go to sleep. I really enjoyed the stay we had everything at the hotel we didn’t need to leave at all, I would love to go back again
Stayed 1 night in Sep 2023
Response from Dan on 23 Sept 2023
Thanks for taking the time to give us a great review! I'm glad you had a great stay, the wings are my favorite next door too!

8/10 Good

Constance

Stayed 3 nights in Sep 2023
Response from Dan on 9 Oct 2023
Thank you for taking the time to give us a great score! See ya next time!

8/10 Good

Nicky

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved my stay!
Stayed 2 nights in Sep 2023
Response from Dan on 23 Sept 2023
Thanks for taking the time to give us a great rating!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Dan on 23 Sept 2023
Thanks for taking the time to give us a great rating!

8/10 Good

Grant

Travelled with family
Liked: Cleanliness, staff & service
the stay was good beds comfortable & room clean
Stayed 1 night in Sep 2023
Response from Ken Johnson - General Manager on 11 Sept 2023
Grant thank you for the fantastic review, we really appreciate it!

10/10 Excellent

Wayne

Stayed 2 nights in Sep 2023
Response from Ken Johnson - General Manager on 6 Sept 2023
Wayne thank you for the 10 out of 10, we truly appreciate it!

8/10 Good

Megan

Liked: Cleanliness, staff & service, room comfort
OK ish hotel
Nice stay. Ok property. Pretty run down. Price is a bit much for the state of the hotel. We had a room with 2 queen beds. One was so bad we couldn't sleep or sit on it. Ouch.
Stayed 1 night in Aug 2023
Response from Ken Johnson - General Manager on 6 Sept 2023
Megan thank you for the solid 8 out of 10 review. I will have maintenance inspect that mattress and get it replaced. Thank you for the feedback.

8/10 Good

Ardalan

Stayed 1 night in Sep 2023
Response from Dan on 23 Sept 2023
Thanks for taking the time to give us a great rating!

2/10 Terrible

Brenda

Travelled with partner
Liked: Cleanliness, staff & service
Close to eateries. Restaurant on site good for breakfast. Hotel is old & tired, dated. Clean enough but could use major upgrades especially in carpets, etc.
Stayed 1 night in Aug 2023
Response from Ken Johnson - General Manager on 4 Sept 2023
Brenda thank you for your feedback. We are in the midst of some major upgrades. I hope that the next time you visit, you will see the improvements we have made to our guest rooms and hallways. Thanks for noticing our attention to detail in the housekeeping category.

10/10 Excellent

Marv

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the area I like. Ports on lake Erie.
Stayed 1 night in Aug 2023
Response from Ken Johnson - General Manager on 25 Aug 2023
Marv thank you for the solid 5 out of 5 score! We truly appreciate it!

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, friendly staff. Looks like they are maybe doing some upgrades in the hallways but rooms are nice, beds are comfortable
Stayed 1 night in Aug 2023
Response from Dan on 23 Aug 2023
Thanks for taking the time to give us a great review! Hope you'll come back to see the work when it's done.

10/10 Excellent

Carlos

Stayed 1 night in Aug 2023
Response from Dan on 23 Aug 2023
Thank you for taking the time to give us such a great review!

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Ken Johnson - General Manager on 17 Aug 2023
Marcia, thank you for the fantastic review! We appreciate your taking the time to share your experience at Travelodge Simcoe.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ken Johnson - General Manager on 11 Aug 2023
Michael thank you for taking the time to give us a GREAT review, we appreciate it!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Ken Johnson - General Manager on 11 Aug 2023
Christopher thank you for the GREAT review!