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"This is a beautiful resort and the onsens were amazing, quiet, relaxing, rooms were lovely. The kasieki meal was superb, breakfast had 100 choices. Only complaint os coffee at night had coffee grounds in it. i recommend a two night stay so you may visit both baths. The pajama wear and takata wear were so awesome to wear all over the resort and to dinner! What fun. No racial prejudice felt at this resort. Also a great location to catch the cable car to the ropeway which is a must do! Take the romance car back to tokyo very easy! Try to see Mt Fuji at the lake ferry just breath taking!,"

"We stayed here in November 2023 in a room on the 4th floor. Right from the get go, the staff were attentive, bringing a refreshing welcome drink ahead of checking us into the room. The room was lovely, with the tatami floors and beautifully decorated screen. The star of the show was the private onsen on the terrace overlooking the mountains. We would definitely recommend the 4th floor for the views, it was spectacular! The food was also delicious, with the kaiseki course for dinner in a private room, more and more food kept coming out and the variety of different japanese dishes was great to learn about traditional foods. Breakfast was also lovely, with the option to go with either a japanese or western style meal, again served in the private room. We found out stay here relaxing and rejuvenating and have already booked a return trip in 2025! "

"Overall I have good experience stay at the hotel , breakfast is excellent just when I check in seem like not have enough front staff to accommodate the customers"

"Very clean and hot spring bath is a unique experience. The staff are very friendly. Breakfast is the best!"

"Awsome location excellent views of the lake and Fuji (if the weather permits). Best place in town."

"Very sophisticated hotel. French dinner was wonderful. My friends and I enjoyed our stay so much!"

"Amazing resort with beautiful view of Lake Ashi! Loved the kimono robes they give you to wear and the private onsen. We really enjoyed the buffet dinner and breakfast too! Make sure to reserve the free shuttle to and from the train station."

"The staff, grounds, and food were all superb. We booked the Open Air Big Stone Bath room type so we had a private hot springs bath in our onsen. It was amazing to get in whenever we wanted, but it may be unnecessary depending on your budget since their public (hotel guests only) open air baths are so spectacular. Also, if you don’t book a room with a private bath, you can reserve a time slot for a private one on the hotel grounds. The time slots will give you access to a private bath, steam spa and bathroom for 40 minutes. We did this for the experience and it was a beautiful and relaxing private bath with forest vegetation to look at. There is a downside to the Gora Kadan but it is still 5 stars for me. I mention it next because I feel it is worth noting. When I first arrived I heard some traffic noise from vehicles and the mountain railway from our room. I was initially discouraged by this but the experience at the hotel that followed muted my disappointment. If I knew about this beforehand, I may not have booked but that would have been a mistake and an amazing experience missed. You may be able avoid the noise if you book one of their higher end rooms. I’m not sure. Absolutely make sure you book a room with in room meals though. I believe at least one of the annex rooms does not have in room meals. At this price point, I often do not feel like we got our moneys worth from our accommodation but with the Gora Kadan we absolutely did. "

"My husband and I would come back here in a heartbeat. We were blown away with the breaktfast and dinner each day. We were so stuffed and impressed by the presentation. We booked the private baths without any issues and we were lucky that each time it was available for us. The staff was so nice and welcoming. They picked us up from the train station and drove us to the closest bus station on our free day in Hakone, we thought that was very helpful because walking to the station would be impossible. "