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Reviews of Huong Hai Sealife Cruise

4 out of 5
Huong Hai Sealife Cruise
Hon Gai Port (Vinashin Dock), Ha Long, Quang Ninh

Reviews

9.6

Exceptional

Rating 10 - Excellent. 7 out of 9 reviews" "
Rating 8 - Good. 2 out of 9 reviews" "
Rating 6 - Okay. 0 out of 9 reviews" "
Rating 4 - Poor. 0 out of 9 reviews" "
Rating 2 - Terrible. 0 out of 9 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Nga, California

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got upgraded to the new Legend Sealife ship. Beautiful big room with breathtaking view. Service staff & ops manager always cheerful and try their best to please customers. We stayed one night, welcome lunch and goodbye brunch were excellent but dinner was just ok. Good itinerary for a two days one night stay. Highly recommend the new Legend Sealife ship.
Stayed 1 night in Oct 2019
Response from Nguyen Thi Van Nha - Julia Nguyen (Ms.) on 5 Oct 2019
Dear Ms.Nga Pham, Thank you for your messaged and sharing your thoughts and thank you for recently chosen to stay with us and I am definitely hoping your journey to be comfortable, experienced, safe & fun, ... At Sealife Group Cruises, we always strive to provide you/oversea customers a short beautiful experienced holiday in Lan Ha Bay with the most comfortable, friendly attentive service and we are always hoping to be your first choice. Thank you again for choosing Sealife Cruises, I trust you're last stayed has been enjoyed, happy, fun and hope that you will continuing to use and recommend our company services for your/your friend's holiday need in the near future. Sincerely Yours,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good food, excellent staff and services. Exceeded my expectations. Highly recommended.
Stayed 1 night in Jul 2019
Response from Sealife Group Team on 13 Sept 2019
Dear Valued Clients, Thank you for your messaged and sharing your thoughts and thank you for recently chosen to stay with us and I am definitely hoping your journey to be comfortable, experienced, safe & fun, ... At Sealife Group Cruises, we always strive to provide you/oversea customers a short beautiful experienced holiday in Halong Bay/Bai Tu Long Bay with the most comfortable, friendly attentive service and we are always hoping to be your first choice. Thank you again for choosing Sealife Cruises, I trust you're last stayed have been enjoyed, happy, fun and hope that you will continue to use and recommend my company services for your/your friend's holiday need in the near future. Yours Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service team anyone could ask for.
Amazing service by the Sealife Cruise team. The cruise manager, Jackie was very accommodating and made our stay a memorable one. The food on board was surprisingly excellent for a small cruise ship. The amenities on board is also clean and cosy, though dated a bit. However Jackie and team made our stay on board worth while.
Stayed 1 night in Oct 2018
Response from Sealife Goup Management Team on 29 Nov 2018
Dear Valued Clients, Thank you for your messaged and sharing your thoughts & thanks you for recently chosen to stay with us and i am definitely hoping your journey to be comfortable, experienced, safe & fun, ... At Sealife Group Cruises, we always strive to provide you/oversea customers a short beautiful experienced holiday in Halong Bay/Bai Tu Long Bay with most comfortable, friendly attentive service and we are always hoping to be your first choice. Thank you again for choosing Sealife Cruises, i trust your last stayed have been enjoyed, happy, fun and hope that you will continuing to use and recommend my company services for your/your friend's holiday needs in the near future. Sincerely Yours!,

10/10 Excellent

Richard K T, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cruise Manager & his crew made all the difference
My family of 4 was pleasantly surprised by the 2 day 1 night cruise. It was packed with so many activities with a very friendly and hardworking crew who continuously ensured that we had a great time and at all times. The very jovial cruise manager reminded us that he was not Jacky Chan but Jacky Phan. He performed a dance with his crew and sang solo like a pro. And he taught passengers tai chi. What impressed me most about Jacky was his personal touch. He engaged and spoke with every passenger young and old and visited every table at meal time to ask whether everything was ok. And he watched over the safety of passengers very closely. I saw him rowed his kayak back to the last pair of passengers to ensure that they returned to the ship safely. What was even more surprising was the multi- talented Ms Sunny. She checked us in, briefed us on the history of Halong Bay and the cave and taught us how to make Vietnamese spring rolls. She even took us through the pearl farming process and she too sang solo like a pro. Thanks to Jacky, Sunny, Mr Ha and the rest of the crew, our cruise in the fascinating 7th Wonder of Nature was absolutely memorable. They made all the difference.
Stayed 1 night in Mar 2018
Response from Management Team on 15 Apr 2018
Dear Mr. Tan Kok Tong, Thank you for your excellent review & many thanks for your recently chosen to stay with us and i am hoping your journey to be comfortable, experienced, safe & fun, ... At Huong Hai Sealife Cruise, we always strive to provide you/oversea customers a short beautiful experienced holiday in Halong Bay/Bai Tu Long Bay with most comfortable, friendly attentive service and we are always hoping to be your first choice. Thank you again for choosing Huong Hai Sealife Cruise, i trust your last stayed have been enjoyed, happy, fun and hope that you will continuing to use and recommend my company services for your/your friend's holiday needs in the near future. Yours Sincerely,

10/10 Excellent

Mohammad A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star service
excellent service
Response from General Manager on 19 Jan 2017
Dear My Valued Customer, Thank you very much for taking your time to share your review in details following your recent stay with us. I am really pleased that you enjoyed everything on our cruise, once again thank you very much - we are looking forward to your next visit. Sincerely, Mr. Ben Sales Manager

8/10 Good

André

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Sealife Group Team on 13 Sept 2019
Dear Valued Clients, Thank you for your review and sharing your thoughts and thank you for recently chosen to stay with us and I am definitely hoping your journey to be comfortable, experienced, safe & fun, ... At Sealife Group Cruises, we always strive to provide you/oversea customers a short beautiful experienced holiday in Halong Bay/Bai Tu Long Bay with the most comfortable, friendly attentive service and we are always hoping to be your first choice. Thank you again for choosing Sealife Cruises, I trust you're last stayed have been enjoyed, happy, fun and hope that you will continuing to use and recommend my company services for your/your friend's holiday need in the near future. Sincerely Yours,

10/10 Excellent

Ana Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfeito
Impecável. Da estrutura do barco ao serviço da simpática tripulação. A festa se reveillon foi sensacional, preparada com muito carinho e animação. Apenas a comida que não é das melhores, mas que em em nada compromete a estadia.
Response from General Manager on 19 Jan 2017
Dear Ana Paula, Thank you for your kind words on your stay experience at Huong Hai Sealife Cruise. We are glad that we have exceeded your expectations of our services and we aim to keep it that way. Your kind words for the breakfast, the excellent service and the Italian restaurant. We will surely be glad to welcome you back! Sincerely, Mr. Ben Sales Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inmejorable
Atención personalizada, un equipo de trabajo buenísimo, recomiendo el crucero por su calidad en servicio, instalaciones, programación, recomiendo el viaje de 2 noches 3 días, no funciona internet.
Response from Huong Hai Sealife Cruise Team on 22 Nov 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

KI－, 関西

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スッタフがGOOD
ハロン湾クルーズは、沢山あるが、リーズナブルな価格でありながら、大変内容が充実している。 船に戻るたび、おしぼりと、ドリンクが出て来て、細かい心ずかいが感じられる。 ビュッフェの食事も、大変美味しい。 予約の段階から、メールのやり取りをしましたが、すぐに返事がきたので、信頼ができました。 そこから伺えるように、すべて問題ないです。 気持ちよく、ハロン湾クルーズができました
Response from Huong Hai Sealife Cruise Team on 10 May 2016
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!