4/10 Lemah
Patrick
Mengembara bersama keluarga
28 Apr 2025
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan, keadaan hartanah & kemudahan
I had a truly disappointing and frustrating stay at this hotel, despite booking one of their so-called “premium” suites.
• The shower was dangerously slippery with poor drainage. I almost fell during my first use, which is completely unacceptable for guest safety.
• The suite was advertised as having a full, functional kitchen — yet the stove had been removed without any notice. This is outright false advertising.
• Guests are told to throw out their own trash, but no plastic bags were provided, making a basic task unnecessarily difficult and unhygienic.
• The breakfast was one of the worst I have ever encountered at any hotel: minimal, low-quality options and inattentive, unfriendly staff.
• Furniture throughout the suite was poorly maintained — everything squeaked loudly, clearly showing a lack of upkeep and care.
• To top it off, housekeeping entered my suite without knocking, violating my privacy. Later, my door code was changed without my knowledge because hotel staff mistakenly thought I had checked out after just one night — a careless and completely avoidable mistake.
Overall, this stay was a huge letdown. For the premium price I paid, the experience was far below even basic expectations. I would strongly advise others to think twice before booking here.
Patrick
Menginap 2 malam pada Apr 2025