Motel 6 Santa Nella, CA - Los Banos - Interstate 5 Reviews

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Reviews of Motel 6 Santa Nella, CA - Los Banos - Interstate 5

Motel 6 Santa Nella, CA - Los Banos - Interstate 5

12733 South Highway 33, Gustine, CA

7.2

Good

7.6/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

4/10 Poor

Sandra

8 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

the lady at the front desk was very polite and nice.

Stayed 1 night in Apr 2024

Response from Nancy Y. on 17 Apr 2024

We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Mark

Business traveller, Travelled with pets

3 Apr 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

I got into my room at about 3 o'clock in the morning after driving a long day. At 9 AM the maid was cleaning the room Next door that nobody had slept in she was dropping ice buckets banging on stuff hitting the wall with the broom making all kinds of noise very rude I have never had something like this happened to me before. When I signed to stay at this hotel they had such good ratings I was really looking forward to it until I was rudely awakened then I became very rude myself!!

Stayed 1 night in Mar 2024

Response from Brand Experience Team on 12 Apr 2024

Hi Mark,We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Lilith#Team6

6/10 Okay

Ron

10 Feb 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

The mattress was lumpy

Stayed 1 night in Feb 2024

Response from Brand Experience Team on 22 Feb 2024

Hi Ron,Thanks for your review, we really appreciate the support. Maz K.#Team6

8/10 Good

Stephanie

27 Dec 2023

Stayed 1 night in Dec 2023

10/10 Excellent

Abigail

Travelled with family

26 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2023

8/10 Good

Greg

21 Dec 2023

Stayed 1 night in Dec 2023

8/10 Good

Enrique

Travelled with partner

10 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Dec 2023

4/10 Poor

Jeremy

Business traveller

24 Nov 2023

Liked: Cleanliness, staff & service

Disliked: Amenities

Too cold. Thermostat did not work.

Stayed 1 night in Nov 2023

Response from Nancy Y. on 5 Dec 2023

2/10 Terrible

midhat

20 Nov 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

Dirty

Stayed 1 night in Nov 2023

Response from Brand Experience Team on 29 Nov 2023

Hi Midhat,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

8/10 Good

Masayuki

19 Nov 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2023

8/10 Good

JACQUES JR

19 Nov 2023

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Price was affordable...

Stayed 1 night in Nov 2023

Response from Brand Experience Team on 29 Nov 2023

Hi Jacques,Thank you for positively rating your stay!!Lilith#Team6

8/10 Good

Scott

13 Nov 2023

Liked: Cleanliness

Stayed 1 night in Nov 2023

10/10 Excellent

Kristine

23 Oct 2023

Stayed 1 night in Oct 2023

6/10 Okay

Sandra

19 Oct 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Sub-par

This motel is very noisy because it is right off the freeway. The air conditioner absolutely sucked. The room stayed hot all night

Stayed 1 night in Oct 2023

Response from Brand Experience Team on 1 Nov 2023

Hi Sandra,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

8/10 Good

Ryan

17 Oct 2023

Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Aug 2023

10/10 Excellent

Robert

Travelled with group

15 Oct 2023

Liked: Staff & service

The staff was excellent. The alley next to the motel is sketchy at night. Very close restaurants and etc. The room was clean, and the bed was ok. You can hear your neighbors if your in room 101. No extra outlets for charging multiple items.

Stayed 1 night in Oct 2023

Response from Nancy Y. on 27 Oct 2023

Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

4/10 Poor

Robin, Covelo

Travelled with partner

13 Oct 2023

Liked: Staff & service

Disliked: Amenities

This poor depressing place. I feel guilty writing a terrible review because the whole town is just sad. The good things I can say is the little girl at the desk was nice. I would not want my daughter working there after dark. I would not want my parents staying there over night. The air conditioning was broken and I can’t explain to you how hot it was in the tiny room and how disgusting the air smells in this town. It’s a no for me.

Response from Nancy Y. on 27 Oct 2023

2/10 Terrible

Maricela

Travelled with family

8 Oct 2023

Disliked: Property conditions & facilities, room comfort

Long line for check-in because rooms were not ready. Upon entering room no complimentary toiletries.

Stayed 2 nights in Aug 2023

Response from Nancy Y. on 18 Oct 2023

10/10 Excellent

Alberto

5 Oct 2023

Stayed 1 night in Sep 2023

10/10 Excellent

Christian

27 Sept 2023

Stayed 1 night in Sep 2023

4/10 Poor

Xander

Travelled with partner

26 Sept 2023

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

The people working here were very friendly and accommodating. My biggest issue was that the non-smoking rooms all smelled heavily of cigarettes. I had to ask to change rooms and even the second room we got smelled like cigarettes. The AC leaked all over the floor. The fire alarm kept beeping the first night, but luckily they fixed the issue the second night. I had to keep remembering it’s a motel 6 and you get what you pay for.

Stayed 2 nights in Sep 2023

Response from Brand Experience Team on 3 Oct 2023

Hi Xander,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

6/10 Okay

Valerie

21 Sept 2023

Stayed 1 night in Sep 2023

8/10 Good

Anthony

17 Sept 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Motel 6 too clean

The stay was good except for one thing that made things difficult. I'll mention that at the end. The cleaning staff were great. I had accidentally soiled the bedsheets and the staff cleaned the room very fast. Almost immediately after asking in the morning of our second day. I did not like the shower set up. The water was very hard. My main complaint was the amount of scent spray that was used. The smell was so extreme that it gave me a headache, and I had to risk someone breaking into the room by leaving the window fully open all night. It was the only way to alleviate the smell. Even this took several hours and did not get rid of all of the smell. Over a week later I can still smell that scent on the items I brought with me that weekend. Other than that, for a Motel 6, this place was nice (for a Motel 6).

Stayed 2 nights in Sep 2023

Response from Brand Experience Team on 27 Sept 2023

Hi Anthony, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

6/10 Okay

Eric

Business traveller

15 Sept 2023

Liked: Staff & service

Disliked: Amenities

It is a Motel 6, it had the absolute essentials, a minifridge and a microwave. The light on the main switch did not work, cobwebs high in the corners, otherwise clean and well kept if older. My room faced a stop sign right before a freeway onramp so truck brake squeal all night long, but by location it is essentially a truck stop. Overall it works as a place to sleep and shower but I would not stay here otherwise. Huge Plus, the Staff was super courteous and efficient, really nice people

Stayed 2 nights in Sep 2023

Response from Brand Experience Team on 27 Sept 2023

Hi Eric,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

4/10 Poor

moses

Travelled with family

10 Sept 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I rentende 2 rooms, the first room was not cleaned, beds, bathroom, dirty towels, and then no water in the pool??? Thats not what you are advertising. I did not keep the second room, went somewhere else

Stayed 2 nights in Sep 2023

Response from Brand Experience Team on 19 Sept 2023

Hi Moses,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

10/10 Excellent

Valarie, Apple Valley

Travelled with family

10 Sept 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice Clean and Convenient place to stay on our way to San Diego from WA. Thank You.

Stayed 1 night in Sep 2023

Response from Brand Experience Team on 19 Sept 2023

Hi Valerie,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

2/10 Terrible

Ximing

7 Sept 2023

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Terrible AC. Turned into a total hot mode while freezing.

Stayed 1 night in Sep 2023

Response from Brand Experience Team on 19 Sept 2023

Hi Ximing,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Lilith #Team6

2/10 Terrible

cynthia

Travelled with family

31 Aug 2023

Disliked: Cleanliness, property conditions & facilities

A lot of homeless and there were beetles in the bed and room.

Stayed 1 night in Aug 2023

Response from Brand Experience Team on 14 Sept 2023

Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

4/10 Poor

David

20 Aug 2023

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Stayed 1 night in Aug 2023

8/10 Good

Luis

Travelled with family and small children, Business traveller

18 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Very close to the freeway. Noisy

Stayed 1 night in Aug 2023

Response from Brand Experience Team on 30 Aug 2023

Hi Luis,Thanks for your review, we really appreciate the support. Lilith#Team6

2/10 Terrible

Verified traveller

14 Aug 2023

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Terrible place to stay

Definitely not a place for a light sleeper. The freeway traffic was extremely loud. The bed was very soft and squishy. The bed needs to be replaced. Was woken up by a barking dog in another room at 3:30 am. Continued to bark off and on for an hour or more. If you wanted to swim, too bad. The pool was drained. Broken ice machine. Definitely the worse Motel 6 we've ever stayed in.

Stayed 1 night in Aug 2023

Response from Brand Experience Team on 23 Aug 2023

Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Philippe

12 Aug 2023

Stayed 1 night in Aug 2023

8/10 Good

Gabriela

28 Jul 2023

We checked in late and staff was nice and helpful. Room was clean , a bit noisy due to freeway. But otherwise clean and comfortable.

Stayed 1 night in Jul 2023

Response from Brand Experience Team on 9 Aug 2023

Hi Gabriela,Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

alan

Travelled with family

19 Jul 2023

Liked: Staff & service, property conditions & facilities

It’s great. Clean and convenient. Pea soup andersons down the street is a must visit!

Stayed 1 night in Jul 2023

Response from Brand Experience Team on 2 Aug 2023

Hi Alan,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

6/10 Okay

Karen

18 Jul 2023

Stayed 1 night in Jul 2023

2/10 Terrible

Verified traveller

18 Jul 2023

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Motel Zero, bad

Got stuck in Room 129….had to call front desk…they could not open the door either. Husband who is solid was able to yank the door open after several attempts. Moved to another room smaller bed meant for one person, very uncomfortable and bed in sad shape. AC is almost nonexistent, (day temp. Was 107 and 83 in am.) pool drained and apparently from what I gathered will not be set back up. Really could have used a decent AC and pool!!!

Stayed 1 night in Jul 2023

Response from Brand Experience Team on 28 Jul 2023

Hi Traveler, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

4/10 Poor

Maricela

Travelled with family

17 Jul 2023

100+ weather no Pool. It’s permanently closed

Stayed 2 nights in Jul 2023

Response from Brand Experience Team on 28 Jul 2023

Hi Marciela, Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Kaur J. #team6

8/10 Good

Maria Socorro

Travelled with family

12 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Close to I5

Stayed 1 night in Jun 2023

Response from Brand Experience Team on 28 Jul 2023

Hi Maria, Thank you so much for taking the time to leave us a positive rating - it's much appreciated! Kaur J. #team6

6/10 Okay

Tracy

6 Jul 2023

Liked: Staff & service

Disliked: Cleanliness

Looks like they half renovated, but what they didn’t you can really tell. Shower floor was patched up and chipping off, bug in the bed(not bed bugs) and took hours for room to cool off. Better to pay a few bucks extra and stay somewhere else.

Stayed 1 night in Jul 2023

Response from Brand Experience Team on 17 Jul 2023

Hi Tracy,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

4/10 Poor

Paul

Business traveller

14 Jun 2023

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

A/c non functional. Smoke detector chirped all night mattresses hard as a rock

Stayed 1 night in Jun 2023

Response from Brand Experience Team on 28 Jun 2023

Hi Paul,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Minkyu

Travelled with family

10 Jun 2023

Stink

Stayed 1 night in May 2023

Response from Brand Experience Team on 21 Jun 2023

Hi Minkyu, Thanks for your review, we really appreciate the support.  Maz K. #Team6

6/10 Okay

Verified traveller

Business traveller

14 May 2023

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Hmm..

Staff is nice and kind. But, Old bed, old towel.

Stayed 1 night in May 2023

Response from Nancy Y. on 24 May 2023

Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Jenica

7 Aug 2022

Stayed 1 night in Aug 2022

6/10 Okay

Anthony

31 Jul 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly staff and clean rooms but very noisy from neighbors and thin walls. Plus traffic noise.

Stayed 1 night in Jul 2022

10/10 Excellent

Bryce

Travelled with family and small children

26 Jul 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was a perfect place for a quick stop to sleep. Very convenient location by I-5 and clean and inviting.

Stayed 1 night in Jul 2022

4/10 Poor

James

Travelled with group

1 Jul 2022

Check in was good. Property is old but clean. Water flow EXTREMELY low and no shampoo provided. No coffee machine. I would not stay there again.

Stayed 2 nights in Jun 2022

10/10 Excellent

Lawrence, Des Moines

15 Jun 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I very much enjoyed my stay at the Motel 6 in Santa Nella.

Stayed 1 night in Jun 2022

10/10 Excellent

Amie

4 Jun 2022

Stayed 1 night in Jun 2022

Response from Brand Experience Team on 7 Jun 2022

Hi Amie, Thank you for the perfect rating! Lilith #Team6

10/10 Excellent

ruben

13 May 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in May 2022

6/10 Okay

Donald

3 May 2022

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

Mattress needed

Bed mattress needs to be replaced. Badly damaged in one side.

Stayed 1 night in May 2022

Response from Brand Experience Team on 7 Jun 2022

Hi Donald, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again. Lilith #Team6