Dear Maribel,I want to extend our deepest apologies for the distressing experience you had during your recent stay at our hotel. Your safety and comfort are our top priorities, and what you've described is extremely concerning to us.I'm aware of the reported incident and I want to assure you that we are taking this matter very seriously. Our team has been in continuous contact with you to gather more information and work towards a swift resolution.Please know that your safety and security are of utmost importance, and we are committed to thoroughly investigating and taking immediate action to prevent such incidents from happening in the future. We are actively working to resolve these issues and provide you with the support and assistance you need during this time.For more information, updates, or any further concerns, please do not hesitate to contact us directly.Once again, I want to express our sincere apologies for the inconvenience and distress you've experienced. We appreciate your understanding as we work diligently to address these serious issues and make necessary improvements.SincerelyViksit BhardwajGeneral Manager