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Reviews of The Palms - Town & Country Club

4.5 out of 5
The Palms - Town & Country Club
B Block, Sushant Lok, Phase I, Gurugram, Delhi N.C.R

Reviews

8.0

Very good

Rating 10 - Excellent. 43 out of 106 reviews" "
Rating 8 - Good. 36 out of 106 reviews" "
Rating 6 - Okay. 14 out of 106 reviews" "
Rating 4 - Poor. 5 out of 106 reviews" "
Rating 2 - Terrible. 8 out of 106 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Vashisht, McLean

Liked: Cleanliness, amenities, property conditions & facilities
Grounds are beautiful. It's a resort and club but building is old . Good staff.
Stayed 1 night in Mar 2024

8/10 Good

Rajesh

Stayed 1 night in Jan 2024

8/10 Good

Dee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The palms
Stay was good and all the staff were friendly Has gardens and a really nice pool area with a nice salon available on site Great ambiance
Stayed 1 night in Oct 2023

10/10 Excellent

Mandip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Jalaj

Stayed 1 night in Sep 2023

2/10 Terrible

INDRANI

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff doesn’t help with luggage when you get out of car. They stare at you. They told me I had an incidental charge. I said I didn’t have any charges other than noodles I bought for a small amount. I gave them the money and they didn’t have change so they kept the change. Then they called me saying they forgot to charge tax. Kept harassing me every 30 mins to pay. I’m in a rush to catch my flight. Harassment for a few dollars. I showed proof I am waiting for the bank to approve payee. Don’t stay here.
Stayed 1 night in Sep 2023

2/10 Terrible

HASHEM, Riyadh

Business traveller
Disliked: Cleanliness, staff & service
Reception is not friendly and duty manager is not cooperative.
Stayed 1 night in Aug 2023

4/10 Poor

Rahul

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff and their hospitality is very poor. They don't even smile at you. Rude behaviour and looks like they just are doing their job in pressure. No valet parking, to swim, you need swimming cap, if you don't have they will ask you to pay 200rs per person for it. And don't know why photography is not allowed near swimming pool. Useless rules. And grass around the rooms are not well maintained.
Stayed 1 night in Jul 2023

4/10 Poor

Jayadev

Disliked: Staff & service, property conditions & facilities
Not up to the mark mainly staff
Stayed 2 nights in Jul 2023

6/10 Okay

Divya

Stayed 1 night in Oct 2022

8/10 Good

Raman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2023

10/10 Excellent

Rajeev

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory!
Stayed 1 night in Jan 2023

2/10 Terrible

Soni

10/10 Excellent

marilyn

Stayed 1 night in Nov 2022

4/10 Poor

Sankrant

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The rudest check-in experience and staff. First they refused to honor my Expedia booking and I had to pay separately (it was a pre-paid booking). Then I had a friend visiting and they refused to allow them to hang out in my room. Never seen service as bad.
Stayed 1 night in Sep 2022
Response from Front desk on 8 Oct 2022
We conveyed for booking cancellation to Expedia the time we received your booking due to tariff error. We got your booking cancelled with refund and the direct booking was offered to you as per the same charges.Also, as per club policy we allow visitor's only till 2000hrs to guest room which is mentioned on the registration card signed by you.We apologize for the inconvenience and would request you to visit our property again to serve you for a memorable and comfortable stay.

2/10 Terrible

Anjani

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

8/10 Good

Raju

Stayed 3 nights in Apr 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay
Stayed 1 night in Mar 2022

8/10 Good

Savleen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful club … surrounded with lots of greenery… but Don’t expect outstanding hospitality from its staff.
Stayed 2 nights in Feb 2022

10/10 Excellent

Sameer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good time !!
Great location, beautiful property with a tranditional feel.
Stayed 2 nights in Nov 2021

10/10 Excellent

Rohini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good location
The hotel was very well located, mostly friendly and accommodating staff. My only issue with the hotel is the STRONG synthetic smelling room freshners used in all the rooms which really gave me a massive headache. I had to check 4 rooms before I was forced to upgrade to a room with a balcony to open the doors and get fresh air in, i.e. I had to pay extra just to get normal air into my room. I highly recommend the Spa/salon and Kiran who gives the most wonderful massage. Food was good. Too many plastic flowers around for my personal liking but that can be ignored.
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ambience
Stayed 1 night in Aug 2021
Response from Anoop Khushalani on 21 Sept 2021
Dear Guest, Greetings from The Palms Town & Country Club, Gurugram! Thank you so much for sharing your wonderful feedback on your recent stay with us. It is our earnest endeavor to ensure that our guests have a most enjoyable stay and I am happy to learn that you enjoyed our services and facilities. We greatly value your patronage and look forward to the pleasure of welcoming you back.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Amazing property, well laid out giving a feel of a resort. Lots of open space and a very relaxing environment.
Stayed 1 night in Mar 2021
Response from Anoop Khushalani on 14 Apr 2021
Dear Guest, Greetings from The Palms Town & Country Club, Gurugram! Thank you so much for sharing your wonderful feedback on your recent stay with us. It is our earnest endeavor to ensure that our guests have a most enjoyable stay and I am happy to learn that you enjoyed our services and facilities. We greatly value your patronage and look forward to the pleasure of welcoming you back.

10/10 Excellent

Lok3sh

Travelled with family, Business traveller
It is a nicely laid out property with lots of open spaces a d fardens. Very relaxing considering a busy NCR
Stayed 4 nights in Nov 2019

10/10 Excellent

Mohammad

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked all the staff they are all perfect & very helpful with smile. I do not liked the rooms & bathrooms as they need some maintenance or renovation. Bed was very hard & not comfortable
Stayed 3 nights in Jun 2019

6/10 Okay

HARI RAJ

Check-in takes gruelling 15-20 minutes every time. I expect faster check-in as in other hotels especially on nights when I am already tired. I am not sure why I am being provided sub-standard rooms when my colleagues get better rooms for same price. Just to be sure, I have confirmed that they did not get any sort of upgrade or such. I think that when they run out of rooms in hotel they allocate rooms in apartments which are not up to standard considering the price paid. I have stayed a total of 4 nights so far here and its not good. I have moved on to other hotels in recent stay.
Stayed 1 night in May 2019

10/10 Excellent

Gundeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was an amazing experience. Beautiful and peaceful location.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that it is more resort or club like rather than a typical hotel. It gives a good amount of privacy. I would recommend this place.
Stayed 1 night in Apr 2019

8/10 Good

Shrikant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money !!
I stayed here during my business trip and was very impressed with the quality of room, breakfast spread and overall ambiance. The rooms are specious, very clean and with all amenities. The breakfast spread was excellent and very delicious. The location is also very nice. Overall very happy with the property and will look forward to stay here again.
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property, very nice location, easily accessible from all locations
Stayed 2 nights in Feb 2019

6/10 Okay

Michelle

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Uncomfortable
Considering I was in Gurugaon for business, I needed everything ready and in order to accommodate me as I rush around for meetings. First day I apologized for being in a rush, and they just didn't care and nobody seemed like they knew what they were doing. Card machines weren't working to pay, hotel key card didn't work twice. I felt really uncomfortable, especially when someone asked me if my husband will be joining me. As a 26 year old girl, I felt very uncomfortable, so I had my friend keep me company as I packed my bags to leave, and we even had to pay extra to have a guest enter the room for half an hour. It was a strange experience and all around I felt a hostility there I'm very unhappy with.
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities
Poor quality service and food was pathetic ,the overall room also had old towels.The receptuon service was very poor
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2019

8/10 Good

ATUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple & comfortable .
Like always ( since I stay here very often ) my STAY was comfortable . I recommend on basis of my experience .
Stayed 1 night in Jan 2019

8/10 Good

Prashant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
It is a Good property that can do much better if the staff is more courteous and supportive. The staff, including the reception staff as well as the restaurant staff requires a lot of Customer service training.
Stayed 1 night in Dec 2018

10/10 Excellent

ATUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FEEL LIKE GOING AGAIN
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and comfortable . Good breakfast. Reached at night and checked out in the morning.
Stayed 1 night in Aug 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Ashish, Detroit, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an excellent hotel and for the price we pay this exceeds a 5 star hotel. The staff is what makes this place the best. Staff is pleasant, courteous, helpful. The facilities are awesome. Nice poolside sitting, nicely kept gardens. Room service, food, dining, excellent. I will stay here in the future. Also, not too far away from international airport and metro station. Can't beat this place.
Stayed 3 nights in Jul 2018

10/10 Excellent

ajay, kolkata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good. The rooms and the property is excellent. Service could be improved furthur
Stayed 1 night in Jan 2018

6/10 Okay

Kver, Bangalore

Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible experience!!!
I stayed in Palms for one night. Room was good and comfortable. Not happy with the food, not much options you have to choose when it comes to food. Also I had a very horrible experience, I ordered Egg friend rice and Hot chilly sauce and very specially I asked waiter not to use mushrooms in this as I am allergic to that. But when the food arrived and I half finished it I realized that their were 4-5 small pieces of mushrooms. Post that my entire night went for a toss - I suffered with severe cold n cough, fever and vomiting. Such irresponsible behavior this was from the hotel staff side. Never gonna opt for this hotel again.
Stayed 1 night in Jan 2018

10/10 Excellent

Navtej, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay. Nice Gym.
Had very comfortable stay.....................loved Browns Pub.
Stayed 8 nights in Jan 2018

8/10 Good

Sunita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasurable Stay
It’s pretty good. The thing I liked the most about this was the fact that it has some old Victorian charm to its architecture unlike severely modern hotels. I threw a wedding reception for my son here and decided to stay there for more than a week there after the reception as I really liked the place. Peaceful and tranquil from the insanity of outside world. The staff is very hospitable, exceptionally so in the breakfast area.
Stayed 1 night in Dec 2017

10/10 Excellent

amarjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and fabulous!
Excelly
Stayed 2 nights in Dec 2017

10/10 Excellent

ASHISH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Dec 2017