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Reviews of Courtyard by Marriott Gurugram Downtown

4.5 out of 5
Courtyard by Marriott Gurugram Downtown
Plot No 27B, Sector Road,Sushant Lok-1, Gurugram, Delhi N.C.R

Reviews

8.4

Very good

Rating 10 - Excellent. 87 out of 185 reviews" "
Rating 8 - Good. 56 out of 185 reviews" "
Rating 6 - Okay. 25 out of 185 reviews" "
Rating 4 - Poor. 8 out of 185 reviews" "
Rating 2 - Terrible. 9 out of 185 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rudolf, Kamloops

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guests were treated very well. Kind generous and hospitable
Stayed 2 nights in Apr 2024
Response from Mallika Chugh (Manager Marketing Communication) on 16 Apr 2024
Thank you for sharing your experience with us. We're delighted to hear that our team treated you with kindness, generosity, and hospitality throughout your stay. Ensuring our guests feel welcome and well-cared for is always our top priority. We appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Woei Shin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is clean and ambience. the only thing not good enough is there is not much choice of non-vegetarian food in the breakfast.
Stayed 3 nights in Mar 2024
Response from Mallika Chugh Manager Marketing Communication on 1 Apr 2024
Dear Woei,Thank you for sharing your feedback with us following your recent stay.We're pleased to hear that you found our hotel to be clean with a welcoming ambiance. Maintaining a clean and comfortable environment for our guests is one of our top priorities, and we're glad to hear that it met your expectations.Your feedback regarding the limited choice of non-vegetarian options at breakfast is duly noted. Please accept our apologies for any inconvenience this may have caused. We understand the importance of catering to the diverse dietary preferences of our guests, and we will certainly take your feedback into consideration as we continually strive to improve our offerings.We appreciate your valuable input and hope to have the opportunity to welcome you back for another enjoyable stay. If there's anything specific you would like to see added to our breakfast menu in the future, please feel free to let us know. Your feedback helps us to better serve you.Warm regards,Mallika Chugh Manager Marketing Communication

10/10 Excellent

Pawanpreet

Stayed 2 nights in Dec 2023
Response from Mallika Chugh Marketing Communication on 30 Jan 2024
Dear Pawanpreet, Thank you for taking the time to leave us such a positive rating! We're thrilled to know that you had an enjoyable experience during your stay with us. If you have any additional feedback or if there's anything specific that made your stay memorable, please feel free to share. We are always looking for ways to improve and enhance our guests' experiences. We look forward to welcoming you back in the future for another exceptional stay. Should you need any assistance with future reservations or have any special requests, please don't hesitate to reach out to us. Warm regards, Mallika Chugh Marketing Communication

10/10 Excellent

Harman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing experience, really happy with hospitality and ambience of the hotel.
Stayed 3 nights in Dec 2023
Response from Mallika Chugh (Marketing Communications) on 3 Jan 2024
Dear Harman,Thank you for sharing your wonderful experience with us! We're thrilled to hear that your stay at our hotel was amazing and that you were pleased with our hospitality and ambiance.Providing a delightful experience for our guests is always our priority, and we're glad that we could meet your expectations. Your kind words motivate us to continue delivering exceptional service and maintaining a welcoming atmosphere for all our guests.We hope to have the pleasure of welcoming you back for another amazing experience in the near future. If there's anything specific you'd like during your next visit, please feel free to let us know.Warm regards,Mallika ChughMarketing Communications

10/10 Excellent

Seetha, Belmar

Travelled with family
Nice place. Familiarity and comfort of a Marriott stay. Centrally located to go to both New Delhi and Agra.
Stayed 2 nights in Dec 2023
Response from Mallika Chugh (Marketing Communications) on 3 Jan 2024
Dear Seetha,Thank you for your wonderful review! We're delighted to hear that you found our hotel to be a nice place that offers the familiar comfort of a Marriott stay.Our central location aims to provide convenience for our guests, allowing easy access to both New Delhi and Agra. We're thrilled that this aspect of our location served you well during your visit.Your feedback is greatly appreciated, and we're excited about the opportunity to welcome you back for another comfortable and enjoyable stay. If there's anything specific you'd like or if we can assist with your future reservations, please don't hesitate to reach out.Warm regards,Mallika Chugh Marketing Communications

10/10 Excellent

Puneet

Stayed 2 nights in Dec 2023
Response from Mallika Chugh (Marketing Communications) on 12 Dec 2023
Dear Puneet, Thank you for taking the time to leave us such a positive rating! We're thrilled to know that you had an enjoyable experience during your stay with us. If you have any additional feedback or if there's anything specific that made your stay memorable, please feel free to share. We are always looking for ways to improve and enhance our guests' experiences. We look forward to welcoming you back in the future for another exceptional stay. Should you need any assistance with future reservations or have any special requests, please don't hesitate to reach out to us. Warm regards, Mallika Chugh Marketing Communication

10/10 Excellent

Yankiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was always there for help
Stayed 4 nights in Dec 2023
Response from Mallika Chugh (Marketing Communications) on 6 Dec 2023
Dear Yankiel, Thank you so much for sharing your positive experience with our staff! We're delighted to hear that our team was able to provide the assistance you needed. Our commitment is to ensure that our customers feel supported and valued, and it's great to know that we met that expectation for you. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your kind words and look forward to serving you again in the future!Warm Regards, Mallika Chugh Marketing Communications

8/10 Good

Prem, Plainview

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay. Service during breakfast was not up to me mark, very slow and table was not clean.
Stayed 1 night in Nov 2023
Response from Mallika Chugh on 30 Nov 2023
Dear Prem,Thank you for sharing your feedback about your recent stay with us at Courtyard By Marriott Gurugram Downtown.We're glad you had an overall good stay; however, we're sorry to hear about the challenges you faced during breakfast. Your comments regarding the slow service and unclean table have been duly noted, and we'll take immediate steps to address these concerns to ensure a more seamless experience for our guests.We appreciate your feedback, which helps us identify areas for improvement. We hope to have the chance to provide you with an enhanced experience during your next visit.Best regards,Mallika Chugh Marketing Communication

8/10 Good

Arvind

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Mallika Chugh ( Marketing Communication) on 28 Aug 2023
Dear Arvind,Thank you so much for your positive rating! We're thrilled to see that you had a great experience with us.If you have any specific comments or feedback you'd like to share about your stay, please feel free to do so. We always appreciate hearing from our guests as it helps us improve our services.We hope to have the pleasure of welcoming you back in the near future for another fantastic stay. Until then, safe travels!Warm regards,Mallika Chugh Marketing Communication

10/10 Excellent

Yajun

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are super nice. They kindly gave me a big surprise - a birthday cake! Very thoughtful, appreciate it. Breakfast are great, good quality and good choices.
Stayed 5 nights in Aug 2023
Response from Mallika Chugh (Marketing Communication) on 8 Aug 2023
Dear Yajun,Thank you for sharing your wonderful experience with us. We are thrilled to hear that you had a fantastic stay and a memorable birthday celebration at our hotel.Our team takes great pride in providing exceptional service, and we are delighted that their efforts made a positive impact on your stay. We are pleased to know that the birthday cake surprise brought you joy and added a special touch to your celebration.It's wonderful to hear that you enjoyed our breakfast offerings. Our culinary team works hard to provide a variety of high-quality options, and we are glad that you found the choices to your liking.Your kind words are greatly appreciated, and they motivate us to continue delivering excellent service and thoughtful gestures to our guests.Thank you for choosing to celebrate your birthday with us. We are honored to have been a part of your special day and hope to have the opportunity to welcome you back in the future for more memorable experiences.If there is anything specific you would like to share or if you have any further suggestions, please do not hesitate to let us know. Your feedback is important to us, and we are dedicated to making improvements based on your input.Once again, thank you for your lovely review. We look forward to seeing you again soon.Warmest regards,Mallika ChughMarketing Communication

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two-night stay on business trip
Had a two-night stay while on a business trip. The front desk and restaurant staff were friendly and helpful. The rooms were clean, comfortable, and stocked with all the essentials for a stay. Excellent breakfast buffet with a good mix of local and continental options.
Stayed 2 nights in Jun 2023
Response from Mallika Chugh (Marketing Communications) on 30 Jun 2023
Thank you so much for an appreciative review. It is very rewarding for the team to hear a positive review. We hope to host you again with a similar pleasant stay.

10/10 Excellent

Christopher, VIRGINIA BCH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even better since covid. Great buffet, wonderful styling, welcoming staff.
Stayed 5 nights in Apr 2023
Response from Mallika Chugh Marketing & Communication on 22 May 2023
Dear Guest,Thank you very much for your appreciative review. It is rewarding for the team to hear when we have exceeded our guest's expectations! I am glad that you enjoyed the services and facilities during your visit to our hotel. It is our constant endeavor to exceed every guest expectation and your review assures us that the team is delivering their best.On behalf of my entire team, I look forward to welcome you back soon.Best Regards,Mallika ChughMarketing & Communication

10/10 Excellent

Ashok

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious, opulent, all the staff very friendly & helpful , great choice in breakfast . Rooms/ bathrooms large & comfortable & well maintained. Good value in the price band
Stayed 4 nights in Mar 2023
Response from Mallika Chugh Marketing & Communication on 4 Apr 2023
Dear Guest,Thank you very much for your appreciative review. It is rewarding for the team to hear when we have exceeded our guest's expectations! I am glad that you enjoyed the services and facilities during your visit to our hotel. It is our constant endeavor to exceed every guest expectation and your review assures us that the team is delivering their best.On behalf of my entire team, I look forward to welcome you back soon.Best Regards,Mallika ChughMarketing & Communication

2/10 Terrible

Joyce

Stayed 3 nights in Mar 2023
Response from Mallika Chugh on 28 Apr 2023
Dear Guest, Thank you very much for your appreciative review. It is rewarding for the team to hear when we have exceeded our guest's expectations! I am glad that you enjoyed the services and facilities during your visit to our hotel. It is our constant endeavor to exceed every guest expectation and your review

10/10 Excellent

Lynette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Absolutely fantastic experience! Could not fault the service provided at all. Highly recommend a stay here, very centrally located too
Stayed 5 nights in Mar 2023
Response from Mallika Chugh Marketing & Communication on 15 Mar 2023
Dear Guest,Thank you very much for your appreciative review. It is rewarding for the team to hear when we have exceeded our guest's expectations! I am glad that you enjoyed the services and facilities during your visit to our hotel. It is our constant endeavor to exceed every guest expectation and your review assures us that the team is delivering their best.On behalf of my entire team, I look forward to welcome you back soon.Best Regards,Mallika ChughMarketing & Communication

10/10 Excellent

Ankit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent presentation. Keep it up!
Stayed 1 night in Mar 2023
Response from Mallika Chugh Marketing & Communication on 10 Mar 2023
Dear Guest,Thank you very much for your appreciative review. It is rewarding for the team to hear when we have exceeded our guest's expectations! I am glad that you enjoyed the services and facilities during your visit to our hotel. It is our constant endeavor to exceed every guest expectation and your review assures us that the team is delivering their best.On behalf of my entire team, I look forward to welcome you back soon.Best Regards,Mallika ChughMarketing & Communication

10/10 Excellent

Lai Yuin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for work trips
Stayed 1 night in Feb 2023
Response from Mallika Chugh on 20 Feb 2023
Dear Guest, Thank you very much for your appreciative review. It is rewarding for the team to hear when we have exceeded our guest's expectations! I am glad that you enjoyed the services and facilities during your visit to our hotel. It is our constant endeavor to exceed every guest expectation and your review assures us that the team is delivering their best. On behalf of my entire team, I look forward to welcome you back soon. Best Regards, Mallika Chugh Marketing & Communication

8/10 Good

Kiran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Mallika Chugh Marketing & Communication on 2 Feb 2023
Dear Guest,Thank you very much for your appreciative review. It is rewarding for the team to hear when we have exceeded our guest's expectations! I am glad that you enjoyed the services and facilities during your visit to our hotel. It is our constant endeavor to exceed every guest expectation and your review assures us that the team is delivering their best.On behalf of my entire team, I look forward to welcome you back soon.Best Regards,Mallika ChughMarketing & Communication

6/10 Okay

Kiyoshi

Business traveller
Stayed 2 nights in Dec 2022
Response from Mallika Chugh Marketing & Communication on 12 Jan 2023
Dear Guest, Thank you very much for your appreciative review. It is rewarding for the team to hear when we have exceeded our guest's expectations! I am glad that you enjoyed the services and facilities during your visit to our hotel. It is our constant endeavor to exceed every guest expectation and your review assures us that the team is delivering their best. On behalf of my entire team, I look forward to welcome you back soon. Best Regards,Mallika ChughMarketing & Communication

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice and clean. The fitness center was decent and next to the good size pool. My room was service & clean daily. The breakfast had variety of selection and staff to wait for your needs. If I travel to New Delhi again I will stay at this hotel.
Response from Mallika Chugh Marketing & Communication on 25 Nov 2022
Dear Guest, Thank you very much for your appreciative review. It is rewarding for the team to hear when we have exceeded our guest's expectations! I am glad that you enjoyed the services and facilities during your visit to our hotel. It is our constant endeavor to exceed every guest expectation and your review assures us that the team is delivering their best. On behalf of my entire team, I look forward to welcome you back soon. Best Regards,Mallika ChughMarketing & Communication

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 4 nights in Oct 2022
Response from Mallika Chugh Marketing & Communications on 25 Nov 2022
Dear Guest, Please accept our sincere apologies for the inconvenience faced during your stay at the hotel. This is definitely not our standard and I have addressed the same with the teams concerned. As a valuable guest, I can understand your sense of frustration on not getting the services you are accustomed to. Whilst we do try and do more for all our valued guests, such feedback only means that we need to try harder. May I request you to treat this stay as an aberration from our usual standards of service and I assure you that you will see a marked change on your next visit. Regards, Mallika ChughMarketing & Communications

6/10 Okay

Haris

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The property is located near Huda Metro Station in the vicinity of Sushant Lok. Its a tall brown building with glass window facade. The entrance is huge & the decor looks good. I checked in on Sunday and the lobby was quite crowded. There is just 1 person to check-in guests & it took at least 15-20 min to get checked in. Also, they didn't know its an Expedia booking, referred to it as a travel agent booking. The details were also missing from the systems - had booked a full board package but they couldn't see it in the systems, so had to show it on Expedia app to confirm. No-one at the concierge to even take the bags to the room, which was quite disappointing to see for such a hotel. The room was decent, although i had requested for a bathtub room while booking but I don't think anyone had even gone through that (again a bit disappointing). Room had a good city view but the glass was quite dirty, it would be nice if they could clean it (would look much grand). Amenities & service of the staff was excellent. The restaurant was good, staff was helpful there & the spread was decent for lunch, dinner as well as breakfast. Overall, it was an average stay & by just fixing a few things they can make the guests stay much better.
Stayed 1 night in Sep 2022

10/10 Excellent

Ruth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Mallika Chugh on 3 Sept 2022
Dear Guest,Thank you very much for your appreciative review. It is rewarding for the team to hear when we have exceeded our guest's expectations! I am glad that you enjoyed the services and facilities during your visit to our hotel. It is our constant endeavor to exceed every guest expectation and your review assures us that the team is delivering their best.On behalf of my entire team, I look forward to welcome you back soon.Best Regards,Mallika ChughMarketing & Communication

10/10 Excellent

asha

Liked: Cleanliness, staff & service, room comfort
It is very safe for a solo traveller.
Stayed 7 nights in Jul 2022
Response from Mallika Chugh on 3 Sept 2022
Dear Guest,Thank you very much for your appreciative review. It is rewarding for the team to hear when we have exceeded our guest's expectations! I am glad that you enjoyed the services and facilities during your visit to our hotel. It is our constant endeavor to exceed every guest expectation and your review assures us that the team is delivering their best.On behalf of my entire team, I look forward to welcome you back soon.Best Regards,Mallika ChughMarketing & Communication

10/10 Excellent

Ahmad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay
Hotel was good and room was very clean. Reception staff was very helpful, hospitable special thanks to Muskan for helping us on everything we asked and requested throughout our stay :) Overall a very worthwhile stay, enjoyed our stay.
Stayed 6 nights in Jul 2022

10/10 Excellent

SANTANU, KILMARNOCK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although I have been to Marriotts all around the world this was my first stay in this courtyard. On checking in it was noted that a bottle within my luggage during scanning was broken. The staff immediately apologised and not only they showed a gesture of goodwill by keeping a personalised sorry note with cakes in our room but also provided us with complimentary airport return shuttle and waived off a few charges. Extremely polite and well mannered staff but a few standouts were Sparsh, Vipin and Britika (may not have got names right, apologies). Breakfast was as usual excellent and overall wonderful experience.
Stayed 3 nights in Jul 2022
Response from Mallika Chugh on 3 Sept 2022
Dear Guest,Thank you very much for your appreciative review. It is rewarding for the team to hear when we have exceeded our guest's expectations! I am glad that you enjoyed the services and facilities during your visit to our hotel. It is our constant endeavor to exceed every guest expectation and your review assures us that the team is delivering their best.On behalf of my entire team, I look forward to welcome you back soon.Best Regards,Mallika ChughMarketing & Communication

8/10 Good

Anand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Mallika Chugh on 3 Sept 2022
Dear Guest,Thank you very much for your appreciative review. It is rewarding for the team to hear when we have exceeded our guest's expectations! I am glad that you enjoyed the services and facilities during your visit to our hotel. It is our constant endeavor to exceed every guest expectation and your review assures us that the team is delivering their best.On behalf of my entire team, I look forward to welcome you back soon.Best Regards,Mallika ChughMarketing & Communication

10/10 Excellent

Aakash

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice and clean property, will book again near future.
Stayed 1 night in Feb 2022
Response from Mallika Chugh on 3 Sept 2022
Dear Guest,Thank you very much for your appreciative review. It is rewarding for the team to hear when we have exceeded our guest's expectations! I am glad that you enjoyed the services and facilities during your visit to our hotel. It is our constant endeavor to exceed every guest expectation and your review assures us that the team is delivering their best.On behalf of my entire team, I look forward to welcome you back soon.Best Regards,Mallika ChughMarketing & Communication

10/10 Excellent

saurabh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were extremely courteous and understanding
Stayed 3 nights in Dec 2021
Response from Mallika Chugh on 3 Sept 2022
Dear Guest,Thank you very much for your appreciative review. It is rewarding for the team to hear when we have exceeded our guest's expectations! I am glad that you enjoyed the services and facilities during your visit to our hotel. It is our constant endeavor to exceed every guest expectation and your review assures us that the team is delivering their best.On behalf of my entire team, I look forward to welcome you back soon.Best Regards,Mallika ChughMarketing & Communication

6/10 Okay

jag

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front end staff was rude & unprofessional. They were demanding dinner money at the check-in time.
Stayed 2 nights in Oct 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very terrible staff and service. Especially from the kitchen. I have ever seen such Marriot
Stayed 1 night in Jul 2021

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Rooms are not upto the mark with regards to freshness. I had to ask the housekeeper to spray. Overall, was a good stay. Got half board with lounge access at a decent price.
Stayed 1 night in Mar 2021

10/10 Excellent

Soodhun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing goes well near hospital fortis
Stayed 4 nights in Jan 2021

6/10 Okay

Rohini

Liked: Cleanliness
Good hotel.
Hotel was good but restaurant really needs an upgrade. Reception staff very good. Great shower. Very good bed.
Stayed 3 nights in Jan 2021

8/10 Good

Soodhun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Very good nearby fortis hospital
Stayed 4 nights in Dec 2020

8/10 Good

SHELDON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveller

Stayed 5 nights in Sep 2020
Response from Ritika Trehan on 16 Oct 2020
Dear Guest, Thank you for choosing to stay at Courtyard by Marriott Gurugram Downtown and providing your honest feedback on Tripadvisor. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent such issues from occurring in the future. Requesting you to treat this as one isolated incident. We assure you for a better experience during your future stays. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Gurgaon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2020
Response from Ritika Trehan on 29 Jul 2020
Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Gurgaon. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

4/10 Poor

Gaurav

Business traveller
Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2020
Response from Ritika Trehan on 29 Jul 2020
Dear Gaurav, We are delighted to have been your chosen hotel during your recent stay in Gurgaon. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Description said it’s close to airport as it’s not. With traffic it took long time to make flight.
Stayed 1 night in Mar 2020
Response from Ritika Trehan on 12 Mar 2020
Dear Guest, Thank you for sharing your honest feedback with us. We will share your message appropriately within the organization. Hope you had a pleasant stay at Courtyard by Marriott Gurugram Downtown! Warm Regards,

6/10 Okay

Mohit

Travelled with family
Liked: Cleanliness, room comfort
Average hotel, nothing special
The concierge during our checkin told us that we don’t have breakfast included in our booking. When I showed him the booking he confirmed that it is a there in the booking. How come he denied it first and confirmed within seconds that it is a part. I think this hotel is overrated and there are others offering better rooms, food and services at the same or less cost. The room service was good and only reason I think that the stay is average.
Stayed 1 night in Feb 2020
Response from Ritika Trehan on 12 Mar 2020
Dear Mohit, We are delighted to have been your chosen hotel during your recent stay in Gurgaon. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Warm Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good about the property. I have stayed here multiple times and it has been good so far.
Stayed 2 nights in Jan 2020
Response from Ritika Trehan on 9 Feb 2020
Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Gurgaon. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

8/10 Good

PETER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Staffing very nice is what u need for a good holiday,enjoyed our stay will do again
Stayed 2 nights in Oct 2019
Response from Ritika Trehan on 9 Feb 2020
Dear Peter, We are delighted to have been your chosen hotel during your recent stay in Gurgaon. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Ritika Trehan on 3 Jan 2020
Dear Mayoor, We are delighted to have been your chosen hotel during your recent stay in Gurgaon. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

8/10 Good

Mayoor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the place and especially the people
It was a great stay..i enjoyed the hospitatility of the ataff especially the concierge (Varun Kochar) was amazing...he helped find a lost bag with very important documents...the restaurant staff were very caring to our needs and especially since we had a LO and were jetlagged, they were very accomodating. Overall a very worthwhile stay...food was awesome...staff were tops..will be back for sure.
Stayed 3 nights in Dec 2019
Response from Ritika Trehan on 20 Dec 2019
Dear Mayoor, We are delighted to have been your chosen hotel during your recent stay in Gurgaon. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Ritika Trehan on 20 Dec 2019
Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Gurgaon. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Friendly staff and vice nice restaurant
Stayed 4 nights in Nov 2019
Response from Ritika Trehan on 12 Dec 2019
Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Gurgaon. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

8/10 Good

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019
Response from Ritika Trehan on 12 Dec 2019
Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Gurgaon. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.