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Reviews of Surrey Resort

2.5 out of 5
Surrey Resort
16590 CA-116, Guerneville, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 25 out of 49 reviews" "
Rating 8 - Good. 12 out of 49 reviews" "
Rating 6 - Okay. 1 out of 49 reviews" "
Rating 4 - Poor. 5 out of 49 reviews" "
Rating 2 - Terrible. 6 out of 49 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cool spot ! Highly recommend. Owner was very nice
Stayed 1 night in Nov 2023
Response from Alexys on 28 Nov 2023
Thank you for the wonderful review, Mark! We hope to see you back in the future. :)

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clamping at its best
We decided to spend a couples weekend out at this quiet and friendly place. Close enough to town to walk in to town far enough to enjoy the quiet time and nature. Surrounded by vineyards. The staff was very friendly. This is clamping at it best. The grounds are clean and beautiful.
Stayed 2 nights in Nov 2023
Response from Alexys on 18 Nov 2023
Thank you for the wonderful review, Doug! We look forward to seeing you guys again in the future.

10/10 Excellent

German

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly AWESOME
Tents with electricity. Comfy bed and the hot tub was very nice. Everyone was welcoming and positive. My stay was Monday and Tuesday, so I was the only one there—peaceful and I felt very safe. The wifi was excellent. Sahara was especially helpful!
Stayed 2 nights in Nov 2023
Response from Alexys on 15 Nov 2023
Thank you so much for the wonderful review, German! We hope to see you again. It was wonderful having you! :)

2/10 Terrible

Joseph

Stayed 2 nights in Sep 2023
Response from Alexys on 10 Oct 2023
We are sorry you didn't enjoy your stay with us, Joseph.

10/10 Excellent

mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glamping.
Super! Very enjoyable.
Stayed 1 night in Sep 2023
Response from Alexys on 12 Sept 2023
Thank you for the wonderful review, Mark! We hope to have you again in the future. :)

2/10 Terrible

Kelly

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Alexys on 7 Sept 2023
We are sorry you didn't enjoy your stay with us due to a noise complaint, Kelly. We hope that the full refund we gave you helps rectify the issue. We really did try our best but the issue was out of our hands.

2/10 Terrible

david

Liked: Cleanliness
I found out I was the "only guest" it was very scary staying alone on an empty campsite right next to woods anyone could have come on the property they should not rent tent if only 1 guest is on the property I did not feel safe or sleep.
Stayed 1 night in Aug 2023
Response from Alexys on 6 Sept 2023
We are sorry you felt unsafe alone on property. We have someone on site 24/7 for guests safety.

8/10 Good

Elia

Liked: Staff & service, property conditions & facilities
Todo muy bonito solo que ase mucho frio
Stayed 1 night in Sep 2023
Response from Alexys on 6 Sept 2023
Gracias por el cumplido, lamentamos la temperatura. Disponemos de mantas térmicas para su comodidad.

6/10 Okay

Everest

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
For the amount of money charged the experience could have been much better. The property is old and has very limited shower and toilet facilities. If the place had all its tents occupied it would have been a disaster because of the shower and bathroom situation. Would have been cool staying here in the 60’s but not now.
Stayed 2 nights in Aug 2023
Response from Alexys on 22 Aug 2023
We are sorry you didn't enjoy your stay with us but we appreciate the feedback, Everest. We have overflow showers/ bathrooms in the gym in case of emergency but we haven't run in to many issues in the past.

8/10 Good

Phuong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Alexys on 9 Aug 2023
Thank you for the great review, Phuong! We hope to see you back in the future. :)

8/10 Good

Luis

Travelled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2023
Response from Alexys on 8 Aug 2023
Thank you for the review, Luis! We appreciate your feedback.

4/10 Poor

mavis

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is not a resort retreat. This is grungy party place.
Stayed 2 nights in Jul 2023
Response from Alexys on 8 Aug 2023
We are sorry you didn't enjoy your stay with us, Mavis. It was a very big event week in town and we were completely booked. We hope you give us a try in the future on a more mellow weekend here. Thank you.

10/10 Excellent

Vikki, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Alexys on 12 Jul 2023
Thank you for the review, Vikki!

4/10 Poor

Christine

Stayed 2 nights in Jul 2023
Response from Alexys on 26 Jul 2023
We are sorry you didn't enjoy your stay with us but we do appreciate your feedback. We hope you try us out again in the future.

10/10 Excellent

Magdaleno

Stayed 1 night in Jul 2023
Response from Alexys on 26 Jul 2023
Thank you for the great review, Magdaleno!

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Alexys on 4 Jul 2023
Thank you for the great rating, Deanna! Hope to see you again soon.

10/10 Excellent

Alison

Stayed 1 night in Jun 2023
Response from Alexys on 18 Jul 2023
Thank you for the great review, Alison!

4/10 Poor

Morgan

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The property was really unkept. Hot tub doesn’t work. No workers available on site to help, it seems to be run by a couple teenagers. We had to leave early due to my Mother getting Covid. They refused to refund us. Absolutely not worth $300 a night after taxes and fees. Do not recommend.
Stayed 2 nights in Jun 2023
Response from Alexys on 29 Jun 2023
Thank you for the feedback. We are sorry you didn't enjoy your stay with us Morgan and we hope you give us another chance with the discount we offered for the inconvenience.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Alexys on 22 Jun 2023
Thank you for your review, Daniel!

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had a really great experience. Very grateful for the amazing staff and accommodations.
Stayed 1 night in Jun 2023
Response from Alexys on 22 Jun 2023
Thank you for the great review Matthew. We are pleased to hear you enjoyed your stay with us and hope to see you back soon!

10/10 Excellent

Kimmy

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the friendly vibe. Super cute stylish rooms . Everything seemed brand new. Great stay!
Stayed 1 night in Jun 2023
Response from Alexys on 22 Jun 2023
We appreciate your amazing review Kimmy! We would love to have you back soon. :)

2/10 Terrible

Nicholas

Stayed 1 night in Jun 2023
Response from Alexys on 29 Jun 2023
Thank you for the feedback, Nicholas. We are sorry if you didn't enjoy your stay with us. We would love to know what we could improve on in the future because we take pride in creating a wonderful experience for our guests. We hope you give us another try in the future.

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Camping with a G
Loved loved loved it here!! Staff were all friendly and knowledgeable about the best places to go in and around the adorable town of Guerneville! Tent was cute and comfortable, pool was perfect and the grounds were clean, green and beautiful. Will definitely be back!!
Stayed 1 night in Jun 2023
Response from Alexys on 22 Jun 2023
Thank you Justine for the wonderful review and gorgeous photos! We are happy to hear that your stay was a great one and cant wait to host you again. :)

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Cute night away!
Very much enjoyed our stay! It is a quick 5 minute walk to the Main Street in town. The tents were spacious and had all of the amenities that I would've expected (including a nice fridge). The bathrooms were clean on our first day, but by the next morning, needed a bit of TLC. There are no amenities in the bathrooms (soap, shampoo, etc.) which would've been nice.
Stayed 1 night in Jun 2023
Response from Alexys on 22 Jun 2023
Thank you for your review! We appreciate all feedback and are happy you enjoyed our property. We are sorry we missed that during your stay and we hope you come back and try us out again! :)

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
So funky and fun! I was there while attending a wedding across the way and it was perfect. Made me want to come back to hang by the pool and play some pickleball on the courts they have.
Stayed 1 night in Jun 2023
Response from Alexys on 22 Jun 2023
Thank you for your review, Amanda! We hope you have a chance to come back and enjoy our wonderful amenities. :)

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience for two. Very helpful staff.
It was a very nice 'glamping' experience. Everyone that worked there was very friendly and helpful. We got a free glass of wine at check-in and scones and coffee in the morning. Very comfortable experience with a nice pool and hot tub.
Stayed 2 nights in May 2023
Response from Alexys on 22 Jun 2023
Thank you for the great review, Rick! So glad you got to enjoy our lovely amenities and property and hope to have you back soon. :)

4/10 Poor

Gajanan, fremont

Liked: Cleanliness, staff & service, property conditions & facilities
I was charged at the property even when it was fully paid with Expedia. I have to work with Expedia to get the refund
Stayed 1 night in May 2023
Response from Alexys on 22 Jun 2023
We are sorry about the refund issue, Gajanan. Please let us know if it wasn't resolved and if we can assist you further.

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Glamping in a Quiet Community
The experience at the Surray resort was nothing short of amazing. The resort location is quiet and away from loud traffic despite being just off the main road. Our tent had all the accommodations needed and the owner was very attentive and hospitable. There is a big pool as well as hot tub. This resort is the perfect base camp to return to after being away on day trips. We will definitely be back!
Stayed 2 nights in May 2023
Response from Alexys on 22 Jun 2023
Thank you Joaquin for your wonderful review! We are happy to hear you enjoyed your stay and cant wait to host you again soon. :)

10/10 Excellent

Bella

Liked: Cleanliness, staff & service, property conditions & facilities
nice pool
Stayed 2 nights in May 2023
Response from Alexys on 22 Jun 2023
Thank you for the review Bella!

2/10 Terrible

Norbert

Stayed 1 night in May 2023
Response from Alexys on 22 Jun 2023
Thank you for your feedback, Norbert. We are sorry if you didn't enjoy your stay with us, but we hope you try us out again in the future. :)

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very calming love the personal fires! Very accommodating I needed a fridge.
Stayed 1 night in May 2023
Response from The Surrey on 24 May 2023
So glad you had a calming experience! Next time you visit we'll make sure your accommodations include a fridge.

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was my and my wife’s first time glamping, and the place is really nice and relaxing and that was what we were looking for. The host is friendly and the place is clean. The bathrooms are shared but there are enough of them on property that it was not an issue. We went on a Sunday so there was only one other tent we saw with a light on at night, so it was like having the whole place to ourselves. I do plan on bringing my kids next time, I am sure they will enjoy it.
Stayed 1 night in May 2023
Response from The Surrey on 24 May 2023
I'm so pleased you enjoyed your stay with us, and look forward to having your whole family!

8/10 Good

CASSIE

Liked: Staff & service, room comfort
Stayed 1 night in May 2023
Response from Alexys on 22 Jun 2023
Thank you for your feedback, Cassie! We hope to see you again in the future. :)

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

4/10 Poor

Timothy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We arrived thinking that we had a reservation. We were told that they had no reservation for us from Expedia. Expedia had sent them my name, but no date. This was now three weeks ago. I have been unable to get my $$$ back from Expedia or the resort. I would be EXTREMELY hesitant to use Expedia again. The resort was great; Expedia was not.
Stayed 1 night in Sep 2022

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay!
I stayed here with my son for a get away weekend. Was very impressed with the resort, the service and the area. We will definitely be going back and bringing the entire family and friends.
Stayed 2 nights in Sep 2022
Response from Guest Services on 23 Oct 2022
Thank you Laura, we'd love to have you back with more of your family. I'm glad you enjoyed your time.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the experience.From the beginning, our hosts were patient and very accommodating. Our "tent" was clean, comfortable and well appointed. We enjoyed the pool and sitting by a fire under the stars (wow), and the friendly guests. I highly recommend staying at Surrey. You won't regret it.
Stayed 1 night in Sep 2022

8/10 Good

Mary Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and walking distance to town. Beautiful property. Bathrooms were a little dirty and no place to set your toiletries down. Also tents are close so you can hear your neighbors. Lucky for us one of our neighbors was great! The other not so much.
Stayed 2 nights in Sep 2022

10/10 Excellent

Alfiya

Stayed 2 nights in Sep 2022

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Guest Services on 30 Aug 2022
We are glad to hear you enjoyed your stay with us, thank you.

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the whole thing from pool to dandelions growing inside the tent. Would have liked to know there was coffee available in the morning.
Stayed 1 night in Aug 2022
Response from Guest Services on 30 Aug 2022
Thank you Sharon, we will keep this in mind and make sure our guests know about the morning coffee. Hope to have you back with us.

8/10 Good

Cate

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super great glamping
Super great resort. So beautifully done. It gets cold at night so it was nice that they give you a heated blanket. I wish they would allow more than 2 people per tent so that we could bring our kids next time. Otherwise we loved our stay.
Stayed 1 night in Aug 2022
Response from Guest Services on 30 Aug 2022
Thank you Cate! We do allow children except on certain event weekends- make sure to call ahead of time, especially if you are bringing an infant. There is an additional charge for each added guest and the max is 4 people per tent. Call reception with any questions and to notify us ahead of time so we can accommodate you. We hope to have you back with your whole family. Thank you, Surrey Guest Services

8/10 Good

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PURE GLAMPING. Loved it.
This campsite is fantastic if you're OK with sleeping in a fancy tent (with electricity), in a nice and comfy bed, with detached restrooms (joined by others) and (limited) showers. The staff is AMAZING (each and every one of them), helpful, friendly, and accommodating. The pool is great, and the hot tub is hot (the jets are not working). If you're one of the people who suffer from the cold you might want to ask for an additional blanket as the heated blanket provided didn't work but once we hit the bed and got warm, we couldn't care less. There is no breakfast or coffee (though if you bring your own pods, they do have a Nespresso machine), but they do provide tea and hot water. On the other hand, there are diners / Safeway within walking distance. And one last thing... BYO (bring your own) shampoo/ conditioner/ body soap. It is not being provided by the facility (or maybe they'll read this and provide it in the future :-) )
Stayed 1 night in Aug 2022

10/10 Excellent

kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt like camping in a meadow with flowers everywhere, so pretty!
Stayed 1 night in Jun 2022

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time with my son!
Stayed 1 night in Jun 2022
Response from Meghan on 23 Jun 2022
So happy to hear you enjoyed your stay at Surrey Resort. Thank you for your review and we look forward to seeing you in the future!

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location! The grounds are beautiful and the staff was nice. Would not mind coming back in the future.
Stayed 1 night in May 2022
Response from Meghan on 23 Jun 2022
Thank you for your positive feedback Sarah. We look forward to seeing you again.

8/10 Good

miles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Surrey Staff on 3 May 2022
Thank you for your feedback, we hope to host you in the future.

2/10 Terrible

orawan

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Surrey Staff on 3 May 2022
We are grateful for your feedback. Thank you for giving us the opportunity to host you. We value your opinion.

10/10 Excellent

Anne

Stayed 1 night in Apr 2022
Response from Surrey team on 25 Apr 2022
Thank you for your feedback. We look forward to hosting again in the near future. Going to be a great summer! Have fun and be safe.