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Reviews of Hotel Metropolitano

2.5 out of 5
Hotel Metropolitano
17 Calle, Guatemala City, Guatemala

Reviews

7.8

Good

Rating 10 - Excellent. 12 out of 28 reviews" "
Rating 8 - Good. 9 out of 28 reviews" "
Rating 6 - Okay. 1 out of 28 reviews" "
Rating 4 - Poor. 2 out of 28 reviews" "
Rating 2 - Terrible. 4 out of 28 reviews" "

7.6/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Natali

Liked: Staff & service, amenities, property conditions & facilities
The attention and quality of service
Stayed 1 night in Feb 2024

10/10 Excellent

Luis Fernando

Stayed 1 night in Sep 2023
Response from Victor. on 30 Sept 2023
Apreciable huèsped, agradecemos su calificaciòn. Saludos cordiales.

10/10 Excellent

Luis Fernando

Stayed 2 nights in Sep 2023
Response from Victor. on 30 Sept 2023
Estimado huèsped, esperamos serrvile pronto. Saludos cordiales.

2/10 Terrible

George

Stayed 1 night in Jun 2023

2/10 Terrible

Giovanni

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the absolute WORST hotel I've ever stayed in. It might as well be a hostel instead. Bad location, ugly, dirty, small, no elevator, almost in ruins (I have pictures to prove it). I paid for a DOUBLE room on Expedia ans was given the SMALLEST room ever instead, saying I needed to pay more if I wanted what I had already paid for!! Management sucks and the main guy only wants to find reasons to charge you more for the worst accommodations. Trust me, DO NOT stay here unless your only other choice is to sleep on the street!!
Response from Victor on 13 Apr 2023
El cliente hizo reservacion por 2 noches. La tercera noche no quiso pagar y desocupo la habitación a las 10 de noche, solicito el teléfono del gerente y por WhatsApp profirió insultos, amenazas y nos trato de "pobres indios". En realidad el cliente es muy violento.

10/10 Excellent

BARBARA, OLYMPIA

Stayed 1 night in Mar 2023

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities
👍
Stayed 1 night in Feb 2023

2/10 Terrible

Henry

Disliked: Staff & service
Stayed 1 night in Dec 2022

8/10 Good

Heather, Metairie

Liked: Cleanliness, staff & service, property conditions & facilities
Great little place! Not much to look at on the outside, but once inside, it's all you need! Clean bed, en suite shower, toilet and sink and TV. It comes with Netflix and WiFi. Corner stores for sodas/snacks, with restaurants and shopping a few blocks away. This is in Zone 1, which is being "reinvented." Not the best, not the worst area. Staff were super nice. 15 minutes from the airport. I would stay here again! Gracias por todo!
Stayed 4 nights in Jun 2022
Response from Vick on 22 Jun 2022
Hi, thanks a lot for your comments. We appreciate it!

8/10 Good

Sergio, Houston

Stayed 1 night in Nov 2021

4/10 Poor

salvador

Travelled with family, Business traveller
They charged more at front desk.
Stayed 1 night in Nov 2021
Response from Vick on 3 Nov 2021
Apreciable señor Salvador, usted reservó habitación para 2 personas en la aplicación. Sin embargo, usted al hacer check in se presentó con 3 personas, habiendo pagando inicialmente para 2 personas únicamente. Por ésa razón, se hizo el cobro de la persona adicional. Saludos cordiales!

8/10 Good

Sergio, Houston

Business traveller
Liked: Cleanliness, staff & service
very safe place
Stayed 2 nights in Oct 2021
Response from Vick on 19 Oct 2021
Gracias por escoger hotel Metropolitano. Saludos cordiales!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Hotel Metropolitano is great! I was visiting Guatemala City for a long weekend on a solo tourist trip and was looking for an inexpensive, centrally-located hotel. Hotel Metropolitano was perfect. My room was comfortable and clean. It was a short walk to the tourist sites in central Guatemala City. The service was wonderful - everyone that I came across was kind and helpful. I'd highly recommend this hotel for those looking for a budget friendly hotel in the city.
Stayed 4 nights in Oct 2021
Response from Vick on 12 Oct 2021
Apreciable señor David, agradecemos su valioso comentario y esperamos verlo y servirle en el futuro. Saludos cordiales!

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Disliked: Amenities
Acesibility is close to the downtown it is too expensive for the kind of place it is
Stayed 2 nights in Jul 2021

10/10 Excellent

Jennifer

Stayed 2 nights in Dec 2020
Response from Victor Aguilar. on 27 Dec 2020
Gracias señorita Jennifer por su apreciable comentario. Esperamos verla de vuelta en el mes de julio próximo. Saludos cordiales!

8/10 Good

Josué Fernando

Travelled with family
Liked: Amenities, property conditions & facilities
Buenas condiciones y muy bonito ambien a los alrededores del hotel
Stayed 1 night in May 2024

8/10 Good

Adolfo

Travelled with family
Liked: Staff & service, amenities
Stayed 6 nights in Dec 2023

8/10 Good

Arturo

Travelled with group
Liked: Amenities
Es un hotel sencillo , pero con buenos servicios y atención , excelente la relación precio calidad , recomendable
Stayed 1 night in Oct 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Jovani

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Nos querían cobrar un extra de 800 quetzales por cambiarnos a una cama matrimonial. No nos dieron la habitación reservada. La atención de un señor moreno delgado muy abusiva y de poca educación. Siempre recomendé este hotel, me gusto mucho las veces que me hospedé, pero no me gusto esta vez todo lo que nos hicieron a mi hermano y a mi. No nos cambiaron ropa de cama y no nos dieron toallas limpias. Baño sucio y cucarachas hasta en la cama.

10/10 Excellent

Samuel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo en buenas condiciones, la ubicación es muy accesible lamentablemente no cuentan con estacionamiento propio pero dan la opción de usar un estacionamiento aledaño por Q 35.00 la noche
Stayed 1 night in Mar 2023

8/10 Good

Eduardo

Stayed 2 nights in Mar 2023

10/10 Excellent

Yvonne

Stayed 1 night in Feb 2023

4/10 Poor

Elias

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
La atencion en Recepcion pesima del señor ya mayor de edad.
Stayed 1 night in Jul 2022
Response from Vick on 6 Jul 2022
Buenas noches señor Elías, lamentamos que su estadía no haya sido satisfactoria. Nos gustaría conocer en qué consistió la mala atención de nuestro trabajador. Saludos cordiales!

10/10 Excellent

Jorge Mario Rodriguez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es muy bueno!! Buen precio y buena atención por parte del personal!!! Lo recomendamos!! ☺️
Stayed 5 nights in Dec 2021
Response from Vick on 21 Dec 2021
Gracias por hospedarse en hotel Metropolitano. Su comentario es muy importante para nosotros. Saludos!

10/10 Excellent

Dionelly

Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno exelente
Stayed 1 night in Jul 2021