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Hotel Casa Veranda

3.5 star property
Hotel with a restaurant, steps from Avenida La Reforma

Choose dates to view prices

Hotel Casa Veranda, near Avenida La Reforma, welcomes guests with praised service. Enjoy on-site shopping and international dishes at La Pergola restaurant. Rooms include WiFi, and staff assist with organizing local tours.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Breakfast available
  • Kitchen
  • Gym
  • Room service

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Junior Suites, 2 Double Beds

In-room safe, desk, laptop workspace, blackout curtains

Junior Suites, 2 Double Beds

9.4 out of 10
Exceptional
(19 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Kitchenette
Mini-fridge
TV
Blackout curtains
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite 1 King Bed

In-room safe, desk, laptop workspace, blackout curtains

Master Suite 1 King Bed

9.2 out of 10
Wonderful
(27 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Kitchenette
Mini-fridge
TV
Blackout curtains
  • 80 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite, 2 Double Beds

In-room safe, desk, laptop workspace, blackout curtains

Master Suite, 2 Double Beds

9.6 out of 10
Exceptional
(11 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Kitchenette
Mini-fridge
TV
Blackout curtains
  • 80 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

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About the area

Map
12 Calle, 1-24 Zona 10, Guatemala City, Guatemala, 1010

What's nearby

  • Avenida La Reforma - 1 min walk - 0.1 km
  • Embassy of Mexico in Guatemala - 8 min walk - 0.7 km
  • U.S. Embassy in Guatemala - 10 min walk - 0.8 km
  • Oakland Mall - 13 min walk - 1.1 km
  • La Aurora Zoo - 14 min walk - 1.2 km

Getting around

  • Guatemala City (GUA-La Aurora Intl.) - 5 min drive

Restaurants

  • ‪San Martín - ‬2 min walk
  • ‪TGI Fridays - ‬2 min walk
  • ‪Zielo - ‬2 min walk
  • ‪Cheers Sport Bar - ‬2 min walk
  • ‪Del Griego - ‬1 min walk

About this property

Hotel Casa Veranda

Hotel near Avenida La Reforma
Located close to Embassy of Mexico in Guatemala and Oakland Mall, Hotel Casa Veranda provides shopping on-site, dry cleaning/laundry services and a 24-hour gym. Treat yourself to spa services, such as a sports massage, a manicure/pedicure or a facial. The on-site international cuisine restaurant, La Pergola, offers breakfast, lunch, dinner and light fare. In addition to a 24-hour business centre and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a lift
  • 1 meeting room, free newspapers and smoke-free property
  • A banquet hall, ATM/banking services and a front desk safe
  • Guest reviews say great things about the helpful staff and proximity to shopping
Room features
All 86 rooms have comforts such as laptop-friendly workspaces and air conditioning, in addition to thoughtful touches such as free WiFi and safes. Guest reviews highly rate the cleanliness, size rooms at the property.
Extra amenities include:
  • Bathrooms with baths and hairdryers
  • 32-inch TVs with cable channels
  • Wardrobes/cupboards, kitchenettes and mini fridges

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 4:00 AM to midnight on request
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 18 for adults and USD 9 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Pergola

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Meeting room

Spa

  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Kitchenette
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 55.00
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: USD 35.6

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 55 per pet (varies based on length of stay)
Welcoming dogs only
1 total (up to 10.33 kg per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 18 for adults and from USD 9 for children
  • Airport shuttle fee: USD 16 per person (one-way)
  • Airport shuttle fee per child: USD 16 (one-way)
  • Pet fee: USD 55 per pet (varies based on length of stay)
  • Early check-in fee: USD 55.00 (subject to availability)
  • Late check-out fee: USD 35.6 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Casa Veranda
Casa Veranda Guatemala
Hotel Casa Veranda Guatemala
Hotel Mercure Casa Veranda
Mercure Casa Veranda
Mercure Casa Veranda Guatemala
Mercure Casa Veranda Guatemala Hotel
Mercure Casa Veranda Hotel
Mercure Guatemala Casa Veranda
Mercure Hotel Guatemala
Mercure Casa Veranda Guatemala Guatemala City
Mercure Guatemala City
Hotel Casa Veranda Guatemala City
Casa Veranda Guatemala City
Hotel Casa Veranda Hotel
Hotel Casa Veranda Guatemala City
Hotel Casa Veranda Hotel Guatemala City

Frequently asked questions

Is Hotel Casa Veranda pet-friendly?

Yes, Hotel Casa Veranda allows dogs (limit 1 total) with a maximum weight of up to 10.33 kg per pet. There's a fee of USD 55 per pet, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel Casa Veranda?

Limited spots are available.

What time is check-in at Hotel Casa Veranda?

Check-in start time: 3 PM; check-in end time: anytime. Early check-in is available for a fee of USD 55.00 (subject to availability).

What time is check-out at Hotel Casa Veranda?

Checkout is at 1 PM. Late checkout is available for USD 35.6 (subject to availability).

Does Hotel Casa Veranda provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 4:00 AM-midnight on request. A fee of USD 16 per person applies.

Where is Hotel Casa Veranda located?

Located in Zona 10, this hotel is within a 10-minute walk of Avenida La Reforma and Embassy of Mexico in Guatemala. Oakland Mall and La Aurora Zoo are also within 1 mi (2 km).

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Hotel Casa Veranda Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 643 out of 1003 reviews
Rating 8 - Good. 208 out of 1003 reviews
Rating 6 - Okay. 86 out of 1003 reviews
Rating 4 - Poor. 31 out of 1003 reviews
Rating 2 - Terrible. 35 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
Great central location in Downtown. Safe area, clean. Rooms are nice with a full kitchen.
Stayed 1 night in Oct 2025

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, large rooms, food at restaurant was tasty, staff are very friendly.
Stayed 1 night in Oct 2025

8/10 Good

Pedro

Liked: Cleanliness, amenities
Room size, staff was great
Stayed 1 night in Oct 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel to stay in town
Stayed 7 nights in Sep 2025

10/10 Excellent

Tajmeil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to the mall and also restaurant the staff was very nice and helpful room was also big i would definitely stay here again
Stayed 3 nights in Sep 2025

10/10 Excellent

thomas w

The hotel changed a bit, the rooms are still beautiful and comfortable.
Stayed 3 nights in Oct 2025

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to the airport! Will definitely stay here again!
Stayed 1 night in Sep 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
highly recommended a great place to stay
Stayed 3 nights in Jul 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room very nice hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Dannier

Liked: Cleanliness, property conditions & facilities
Very attentive staff. Clean and well-sorted installations. Good restaurant. Excellent location. Outstanding room design and equipment.
Stayed 5 nights in Oct 2025

8/10 Good

Patricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is ok for the price and compared to other hotels in the area. The rooms are spacious. I stayed at this hotel some years ago and the quality of breakfast used to be better.
Stayed 2 nights in Oct 2025

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Full blast A/C cools the room quickly. Very friendly front desk. Right in the middle of Zone 10.
Stayed 1 night in Nov 2025

10/10 Excellent

Kleys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel, I loved the fact that you could walk around and find bars and restaurants near by.
Stayed 1 night in Aug 2025

10/10 Excellent

Elsia

Liked: Cleanliness
Excellent svc
Stayed 1 night in Oct 2025

10/10 Excellent

Keilly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in Jun 2025

10/10 Excellent

Vladislav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel
Stayed 1 night in Jul 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and clean
Stayed 1 night in Sep 2025

4/10 Poor

Joel

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Balcony has nice views
Stayed 1 night in Oct 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean but, the bed and pillows were horrible. The staff was very nice and friendly, the buffet really good.
Stayed 3 nights in Oct 2025

10/10 Excellent

Margia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent
Stayed 3 nights in Sep 2025

10/10 Excellent

Leandro

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2025

6/10 Okay

jose

Parking is very hard
Stayed 2 nights in Nov 2025

6/10 Okay

Larry

Liked: Cleanliness, staff & service
There were shops nearby for shopping and places to dine. The room had a nice view and a balcony, but it was too small to sit on.
Stayed 2 nights in Sep 2025

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
This is a very nice hotel in Zone 10. We really enjoyed our stay here.
Stayed 1 night in Jul 2025

8/10 Good

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in Oct 2025