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Hilton Guatemala City

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Luxury
4.5 star property
8.6

Excellent

Luxury boutique hotel near Paseo Cayala

At Hilton Guatemala City, you can look forward to a free daily manager's reception, a garden and dry cleaning/laundry services. For some rest and relaxation, visit the hot tub. The on-site restaurant, Restaurante Las Ventanas, offers breakfast, brunch, lunch and dinner. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with a bar and a gym.

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is RM401
RM489 total
includes taxes & fees
12 Jun - 13 Jun

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Holiday Inn Guatemala City by IHG
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Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 50 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total (up to 9 kg per pet)

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 20 per night.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 17 to 20 for adults and USD 17 to 20 for children
  • Airport shuttle fee: USD 16 per person
  • Airport shuttle fee per child: USD 16 (from 1 to 18 years old)
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

A car is recommended for transport to and from this property
Free in-room WiFi has a 1-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hilton Guatemala City have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hilton Guatemala City?

As of 23 May 2026, prices found for a 1-night stay for 2 adults at Hilton Guatemala City on 12 Jun 2026 start from RM401, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Guatemala City pet-friendly?

Yes, Hilton Guatemala City allows cats and dogs (limit 1 total) with a maximum weight of up to 9 kg per pet. There's a fee of USD 50 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hilton Guatemala City?

Self-parking is free at this property.

What time is check-in at Hilton Guatemala City?

Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hilton Guatemala City?

Checkout is at noon.

Does Hilton Guatemala City provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 16 per person applies.

Where is Hilton Guatemala City located?

Situated near the airport, this luxury hotel is 2 mi (3.2 km) from Centro Comercial Pradera and 2.1 mi (3.4 km) from Zona Pradera. Embassy of Israel in Guatemala and Universidad del Valle de Guatemala are also within 6 miles (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.6

Excellent

9.2

Cleanliness

8.2

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 448 out of 719 reviews
Rating 8 - Good. 131 out of 719 reviews
Rating 6 - Okay. 67 out of 719 reviews
Rating 4 - Poor. 43 out of 719 reviews
Rating 2 - Terrible. 30 out of 719 reviews

Reviews

Verified

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities
The staff was the highlight of the hotel. The hotel is beautiful, clean and
Stayed 1 night in Dec 2025
Verified

8/10 Good

Destinee

Liked: Cleanliness, property conditions & facilities
The room was ok, a bit outdated. The hotel itself was beautiful, the staff was excellent! Overall I’d stay here again
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. The breakfast buffett was fantastic
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Vincent Desierto

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect vacation place with peace and quiet.
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Nallely

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place to stay, friendly staff (thank you Yahaira for being AMAZING!). I felt at home at this Hilton. The backyard looked like from a fairy movie and the decoration has so much character. Room was clean and service was top notch! Please give Yahaira a promotion and a raise!!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and outstanding service! Every detail was perfect, and the staff went above and beyond to make our stay special. Highly recommend!
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

Jessica Gallo

Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service. Very clean and great location
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and available to assist with all of our questions and needs.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Karlton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very friendly 😊
Stayed 5 nights in Jun 2024
Verified

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the staff
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
I love the tranquility of the place. The staff incredible!!
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Yoanie

Liked: Staff & service, property conditions & facilities
We love the nature and I was relax experience
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very safe and mostly quiet property away outside of the city. While we were next to a busy street, we were still within a safe zone. Not walkable, and you must have private transportation, overall it was a nice experience.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Clean. Staff very polite and service oriented
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Ericka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at 10 pm on 12/29/24 we were welcome by a nice receptionist who attended our needs and explained restaurant times, money exchange, wifi, pool time, second day i ordered room service and they have a nice server named Fabio he was so polite, we would explain our breakfast every day i stayed 6 nights with my son and every day we had breakfast in our room, house keeper made sure our room was clean and beds made, my son and i had the most wonderful time in this hotel, i definitely recommend you to stay here, its affordable and beautiful.
Stayed 6 nights in Dec 2024
Verified

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was immaculate
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Juan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The architecture and the atmosphere of the property is incredible, the comfort is really very pleasant. However, the staff in charge seems to be not very happy in their work and show a lot of lack of knowledge in their routine tasks. I definitely recommend the property but you have to improve a lot in customer service or improve training
Stayed 2 nights in Feb 2025
Verified

6/10 Okay

Luis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is good. Hotel staff not helpful, their answer to any request was always no. Hotel room (338) not clean, closet room full of dust.
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Antonio works as concierge, front desk, and bellman. He is everywhere and so efficient and professional. His support was the highlight of my experience at the Hilton. He should be the front end manager! Customer service is his priority and it shows.
Stayed 3 nights in Nov 2023
Verified

4/10 Poor

T. S.

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My wife and I were lounging at the pool and my wife caught some guy behind a tree snapping photos of her. He ran and hid inside the bathroom and locked the door. I was banging on the door, then told an employee what happened using google translate. The employee said he would take care of it, then we heard NOTHING else about it and no one bothered to contact us. Made my wife and I feel so good n safe and gross.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, amenities
Everything was good
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel property in excellent condition and very quiet and safe.
Stayed 1 night in Jan 2026
Verified

8/10 Good

karen

Liked: Cleanliness, amenities, property conditions & facilities
Yes room very clean … ornate decor…. Bed comfortable and spacious… staff helpful and courteous.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and amazing property
Stayed 1 night in Oct 2025