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Reviews of Apart - Hotel Casa Serena

4 out of 5
Apart - Hotel Casa Serena
14 Calle 5-09 Zona 10, Guatemala City, Guatemala

Reviews

9.6

Exceptional

Rating 10 - Excellent. 48 out of 65 reviews" "
Rating 8 - Good. 15 out of 65 reviews" "
Rating 6 - Okay. 2 out of 65 reviews" "
Rating 4 - Poor. 0 out of 65 reviews" "
Rating 2 - Terrible. 0 out of 65 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Dimas

Liked: Cleanliness, property conditions & facilities
Excelente
Stayed 3 nights in Mar 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024
Response from Holloway on 29 Feb 2024
Thank Youwe look forward to your returnRegards

10/10 Excellent

Hanna

Liked: Cleanliness, amenities, property conditions & facilities
I had a fantastic stay. Had a whole beautiful spacious apartment with modern decor: living room, kitchen, bedroom, walk in closet, bathroom. Loved it! Staff is very friendly and helpful, thank you all!
Stayed 2 nights in Feb 2024
Response from Vivi on 11 Feb 2024
Many thanks for stayed with usWe will be waiting that you came backCasa serena is your home away from home

6/10 Okay

Nelida

Stayed 1 night in Dec 2023

10/10 Excellent

Meghan

Liked: Cleanliness, amenities, property conditions & facilities
Romantic with great food and beautiful pool
Stayed 1 night in Oct 2023
Response from Meghan on 9 Nov 2023
Thank you, we hope you come back soon.

10/10 Excellent

Magaly

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Nelida

Stayed 4 nights in Oct 2022

10/10 Excellent

Fabiola

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay.
Stayed 1 night in Oct 2022

8/10 Good

Nicholas

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed this modern property, and it the breakfast was great. The hot tub broke the morning before we got there and it wasn't fixed until after we left, so that was a bit of a bummer. We will stay here again.
Stayed 1 night in Sep 2022
Response from CS on 7 Oct 2022
many thanks for choosing Casa Serena YOUR HOME AWAY FROM HOME. already we have everything ready for your nex stay. we sorry for the incovenient

8/10 Good

Nelida

Business traveller, Travelled with pets
Liked: Amenities, property conditions & facilities
Careful with cleaning, and change of sheets/towels. Unfortunately, encountered lots of human/ pet Hairs in bathtub and restroom and I’ve got very dirty bed sheets. Not enough pillows and water bottles. Overall, great as always.
Stayed 2 nights in Jul 2022

10/10 Excellent

Nelida

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Justo, Los Angeles

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 12 nights in Apr 2022

8/10 Good

Nelida

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
I am so glad this place is getting the reviews and the place it deserves. It definitely is a hidden gem in the City of GUA. Now I'm sad I can't book every time I go since they are booked out often. I travel with my Service Dog, and there has never been a place that lets me book fast and efficiently without "begging" to allow my dog. Price is unbeatable due to the amenities, parking on-site, free breakfast, spacious rooms/apartments, and the best of all it is super close to pretty much EVERYTHING! Guys are attentive, cautious, and very outgoing. btw, they have a tiny elevator to those upper-level rooms they take you to your room and help, but don't expect they will carry luggage for you. I mean, it is NOT A LUXURY hotel. BOOK! I truly recommend this gem!
Stayed 1 night in May 2021
Response from VIVI on 8 Jul 2021
many thanks for stayed with us. wi will be waiting for you

10/10 Excellent

Laura

Liked: Cleanliness, room comfort
Oasis tranquilo y seguro
El personal es bien atentó y muy amable. Nos proveyeron transportación desde y hacia el aeropuerto. Nuestra estadía fue excelente. Un lugar tranquilo y seguro. El desayuno es riquísimo. La habitación es muy cómoda. Dormimos muy bien. Hay restaurantes a pasos del hotel. ¡Me quedaría de nuevo ahí!
Stayed 4 nights in May 2021
Response from VIVI on 8 Jul 2021
Gracias por elegirnos siempre la estaremos esperando.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, room comfort
Stay here!
Fantastic little hotel, friendly staff and delicious breakfast. even has a small play area for kids! Definitely recommend!
Stayed 1 night in Apr 2021
Response from VIVI on 11 May 2021
many thansk for stayed with us Casa serena is your home away from home

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Highly recommend this location... Great customer service, defiantly will be staying here often.
Stayed 2 nights in Mar 2021
Response from v on 8 Apr 2021
we will be waiting for you, thask for stayed with us

8/10 Good

Juan

Business traveller, Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2020
Response from VIVI on 11 May 2021
GRACIAS POR QUEDARSE CON NOSOTROS LOS ESTAREMOS ESPERANDO EN SU PROXIMA VISITA CASA SERENA ES SU HOGAR LEJOS DE CASA

8/10 Good

Leo, New York

Travelled with family
Liked: Cleanliness, amenities
Great location and great value. On Friday night I heard music from the surroundings since the hotel is close to local clubs, however, the windows worked good enough to mitigate most of the noise.
Stayed 1 night in Feb 2020
Response from Vidal on 3 Mar 2020
Many thanks for stayed with us Casa Serena is your home away from home.

10/10 Excellent

Bruce

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Vidal on 26 Feb 2020
Gracias por elegir Casa Serena Su Hogar Lejos de Casa. Para nosotros fue un honor atenderlo

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
This hotel its so beautifully maintained. The staff is amazing, and the location is super safe, you can walk to the mall, plaza, restaurants. The pool is beautiful, the breakfast was really good. I am very happy with my stay here. I loved it.
Stayed 1 night in Jan 2020
Response from VIVIM on 15 Jan 2020
many thanks for stayed with us. Casa Serena is your home away from home

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the hotel, personal attention, clean, big rooms. But, gym is very small, no lifts.
Stayed 3 nights in Nov 2019
Response from Apart-Hotel Casa Serena on 22 Nov 2019
Thanks for your opinion, we wait you comeback !

10/10 Excellent

rkvis

Liked: Cleanliness, amenities, property conditions & facilities
Spacious rooms, attractive lobby and breakfast area. Safe and secure. Free airport shuttle.
Stayed 1 night in Aug 2019
Response from Apart Hotel Casa Serena on 2 Sept 2019
Thanks you to selected us in your visit at Guatemala !! We will waiting for you in your next travel !!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and great amenities
we have stayed here before. We like how spacious the apartments are. We also like the complimentary breakfast, pool, playground and ping pong table. Only downside is that it can get a little noisy on the weekends with the businesses around.
Stayed 4 nights in Aug 2019
Response from VIVIM on 21 Aug 2019
many thanks for stay with us. we will be waiting for you in your next travel

10/10 Excellent

PO CHUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a good hotel
we stay here for one night and the hotel is good. We might come back again.
Stayed 1 night in Jul 2019
Response from vivim on 24 Jul 2019
many thanks for choosing Casa Serena we are your home away from home.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was beautifully decorated, clean and the location was great. Staff was friendly and attentive. Breakfast was delicious. Will definitely book again.
Stayed 1 night in Jun 2019
Response from VIDAL on 5 Jul 2019
Many thanks fo choosing Casa Serena we will waiting for you . CASA SERENA IS YOUR HOME AWAY FROM HOME

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite we stayed in was beautiful!!! The staff was excellent and made us feel very welcome! We had a lizard in our room;)
Stayed 1 night in Jun 2019
Response from VIDAL on 8 Jul 2019
Many thanks for choosing Casa Serena. already we checked the lizard, we don't know how entered in room. we are ver sorry, Casa Serena is your home away from home

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STRANGE FEELING ABOUT THIS PLACE
LOVED MY ROOM, HOWEVER I NEVER SAW ANYONE ELSE STAYING AT THE HOTEL. I FELT LIKE I WAS THE ONLY PERSON THERE. VERY STRANGE. ALSO, ONE OF THE REASONS I BOOKED THIS PLACE WAS BECAUSE IN THE DESCRIPTION, IT SAYS THERE WAS A BAR AND THERE WAS NO BAR
Stayed 4 nights in May 2019
Response from vivim on 24 Jul 2019
Many thanks for stay with us. Casa Serena is very quiet, and safe. we have room service, and the bar is in front the hotel, EL ESTABLO, We will waiting for you in your next travel.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy stay
It was great. Plenty of space for a family of 4.
Stayed 1 night in May 2019
Response from CASA SERENA on 5 Jul 2019
Thanks for stay with us. for us it was a pleasure..

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from Yolman L. on 9 Jun 2019
Muchas Gracias por su valoración, para nosotros es un gusto poder atenderle de la mejor manera.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was stunning and clean and beautiful! The pictures doesn’t do it any justice. The internet needs a little work...
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018
Response from Yolman Lucero. on 16 Nov 2018
Muchas Gracias por su valoracion, apreciamos mucho que nos dedique tiempo para poder mejorar nuestro servicio, esperamos que vuelva pronto.

10/10 Excellent

Greg, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful friendly place
Friendly staff, huge comfortable rooms, interesting grounds inside secure courtyard, breakfast offered made to order omelets with loads of sides, simple on the outside and so generous on the inside.
Stayed 1 night in Jan 2018
Response from Y. Lucero. on 21 Jan 2018
Thank you very much for your comments, they help us to be better every day, we hope we can have you again with us, thank you for choosing Apart-Hotel Casa Serena "Your home away from home".

10/10 Excellent

david , NY, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Casa Serena lives up to the name!
I absolutely love this place. We’ve stayed three times so far. The grounds, the large suites, the boutique style, and the security are worth your investment. The staff is AMAZING - particularly Yoleman in the front desk and Gilda in the breakfast room. Yoleman made our stay very smooth while Gilda made sure we had special breakfast items like homemade tortillas and freshly made oatmeal. Serenity abounds during the day and most of the evening. Do make sure to close all your windows at night bc the hotel is an oasis in the middle of Zona Viva and from Wednesday to Saturday nights, you will hear the lively music from nearby restaurants and bars. The windows and drapes buffer the noise but if you are a light sleeper, make sure that you ask for an apartment on quieter side of the hotel. Regardless, this place is far better than any of the other options in a similar price range. Also, it is so convenient to park your car in a secured garage with guards. I’m a picky traveler and this is definitely my home away from home when in Guate. Highly recommend.
Stayed 5 nights in Nov 2017
Response from ylucero on 30 Nov 2017
Mr. David, this is your home away from home, thank you for your good comments to our staff and facilities, we hope this is one of the many times we have it with us, you are part of the Casa Serena family, you are always be welcome.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with lots of space to stretch out
We have stayed here multiple times now. We love that we get a whole spacious apartment, especially since we have two small kids. They enjoy the playground as well as the pool. Staff is very attentive and always help us with anything we need. Located in a safe area.
Stayed 4 nights in Aug 2017

10/10 Excellent

Glenn, washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel for long or short term in Guate.
Quiet and clean, this hotel quickly feels like home, with spacious suites and comfy beds. Great breakfast.

10/10 Excellent

STC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!!!!
We stayed at Casa Serena as a family while looking for a house to rent. Our family has traveled all over the world and having a 3 year old son. There is not another hotel that is even close in terms of being a safe/fun place for kids. Apart from that we have a 94 pound golden retriever. I tried close to 100 hotels none of them would accept a dog over 20 lbs..even resorted to trying pet hotels which would have separated her from her for a week or so breaking all of our hearts. They too would not accept large dogs. So we found Casa Serena and they welcomed our dog and us in with open arms. The staff and people of Guatemala are by far the friendliest we have encountered in all our travels. The rooms are enormous and well set up. I would recommend Casa Serena as one of the finest hotels I have ever stayed in particularly for those with kids. They treat you like family.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great zona 10 location.
Let me check in very early. Enormous room. Great service.

8/10 Good

Jennifer, Oconomowoc, WI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very personalized attention!
The front desk person, Romeo, went far above and beyond the call of duty to help us with an unforeseen medical condition, including calling his own child's pediatrician. He and my husband are now friends!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel but Can be Noisy on Weekend Nights
Reserved 2 bedroom apartment with 3 king size beds. Checking in they told us they were unaware that we were travelling with young children. When reserving on Hotels.com I entered the kids' ages. They had 2 one-bedroom apartments across the hallway from each other. So we ended up all in a one-bedroom apartment with one kind size bed. The bedroom had A/C, but the living room did not. They could not give us a discount on the first night because it was done through Hotels.com, but they could give us a discount for the additional nights. They were able to switch us to a two-bedroom apartment the next day. It had a king size bed in one bedroom and a queen and a full size beds in the 2nd bedroom, not the advertised 3 king sized beds. It had A/C in the bedroom with the king size bed, but not in second bedroom or living area. We paid the originally quoted price. The pool and playground were nice. Breakfast was very good and had a couple of different offerings everyday along with other options offered every day. There was a person that cooked eggs to order. They had pancakes or waffles also, although it was not obvious unless you asked. Weekend nights were loud until about 1AM. There’s a bar/restaurant across the street. The 2nd apartment we got had insulated windows, which muffled the sound some, but the 1st one had thin windows. The parking was tight, but we were always able to get a spot. Despite the issue we had with our setup the 1st night, we enjoyed our stay at this hotel.

10/10 Excellent

Rafael, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Business and Family
The hotel was great. I had problems with my reservation and they solved the issue really fast. Rooms are very clean and the neighborhood is very secure.

10/10 Excellent

Eunice

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Muy bello, espacioso, excelente are
Stayed 1 night in Apr 2024

10/10 Excellent

JULIA

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Muy cómodo y conveniente
Stayed 2 nights in Apr 2024

8/10 Good

ROSSANA

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great place!! Everything was fine, no regrets at all
Stayed 3 nights in Apr 2024

10/10 Excellent

esvin

Liked: Cleanliness, amenities, property conditions & facilities
tranquilo y seguro
Stayed 1 night in Dec 2023

10/10 Excellent

jeronimo

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Juan Carlos

Liked: Cleanliness, room comfort
Excelente servicio, buena ubicación e instalaciones. Recomendado
Stayed 1 night in Feb 2022
Response from VVM on 7 Feb 2022
Para nosotros es un placer servirle, lo esperamos siempre CASA SERENA ES SU HOGAR LEJOS DE CASA

10/10 Excellent

Takashi

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Desayuno incluido y la atención de recepción muy buena, en especial Juanderley que nos trató de maravilla. Limpieza todos los días muy buena.
Stayed 3 nights in Nov 2021

10/10 Excellent

Nacho

Business traveller
Liked: Cleanliness, room comfort
Siempre me quedo ahí.
Limpio, muy buen desayuno, bonito lugar y la gente muy agradable.
Stayed 1 night in Nov 2021