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Reviews of XingHe Business Hotel - Railway Station & Yuexiu Park Branch

2.5 out of 5
XingHe Business Hotel - Railway Station & Yuexiu Park Branch
No.23, Zhan Qian Heng Road, Liwan District, Guangzhou, Guangdong

Reviews

6.4
Rating 10 - Excellent. 2 out of 16 reviews" "
Rating 8 - Good. 5 out of 16 reviews" "
Rating 6 - Okay. 4 out of 16 reviews" "
Rating 4 - Poor. 3 out of 16 reviews" "
Rating 2 - Terrible. 2 out of 16 reviews" "

7.6/10

Cleanliness

5.6/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

8/10 Good

Abdallah

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from alice on 5 Aug 2019
Dear, thank you very much for staying at Xinghe business hotel, we are glad to see you satisfied with the experience, and hope to get 10 points from you next time, thanks!

6/10 Okay

Verified traveller

Stayed 5 nights in Feb 2019
Response from null on 3 May 2019
Dear sir / madam, hello! Thank you for choosing star and Traders Hotel (Yuexiu Park Branch train station) as you in this hotel, I'm very sorry not to bring you the high quality accommodation experience, your appeal said the problem we have conveyed to the top management, we will make a serious criticism and warning to the staff, I'm very sorry to bring you the same we will, your satisfaction is our motivation to continue to progress, we will redouble our efforts, with more excellent service to welcome you again. I wish you: "work smoothly, happy life

2/10 Terrible

Evans

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A good hotel with bad receptionist
The room they gave us is not the one I reserved, the staff that we dealt with while arriving was unbelievably rude. All the other staffs are much better attitude. It seems like she has no clue of our reservation, so they didn't even had a room reserved for us not to mention the right kind of room that we asked for. We have no choice but to settle into whatever room that they provided.
Dear sir / madam, hello! Thank you for choosing star and Traders Hotel (Yuexiu Park Branch train station) as you in this hotel, I'm very sorry not to bring you the high quality accommodation experience, your appeal said the problem we have conveyed to the top management, we will make a serious criticism and warning to the staff, I'm very sorry to bring you the same we will, your satisfaction is our motivation to continue to progress, we will redouble our efforts, with more excellent service to welcome you again. I wish you: "work smoothly, happy life".

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stay in deceptive Hotel
first time to spend a night in a hotel without cold water tap. The hotel did not provide breakfast meal as in the deal. Staff do not speak English. 60 minutes to get 2 boxes delivered to the room while waiting for the receptionist to ask the boy to carry them. They easily forget to provide you with towels. I do not recommend this hotel to any traveler.

6/10 Okay

Taw, Singapore

Disliked: Staff & service
A more local orientated hotel
Hotel room condition was good ,hot water running good and strong wifi signal in room. The front desk staff was not so sure and have to search for my booking even showing the printed hotel vocher.My hotel booking include breakfast but there was no breakfast,hope Hotel.com can clarify the matter. Luckily there were few small eataries around espcially the meat and veg dumplings.

4/10 Poor

John, Australia

Disliked: Staff & service, property conditions & facilities
The clocks show the time for Moscow and Iran !
Hard to find, the name of the hotel is in Russian. It is reasonably priced but on a back street next to 100's of vendors selling wares on the street. The staff were unfriendly and did not appear to be competent and I am fairly certain I got over charged when they refused to supply me with a receipt for the reversal of my security deposit. Rooms are tiny.

10/10 Excellent

YSL, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean comfort good location
nice and clean , please expect room to be small and tiny -- tiny toilet & bathroom---room strictly suitable for small Asian sizes ---only enough space for cabin luggage --however location is near to wholesale main street 5 min walk---security is good --u need room card to access your floor ---wifi is free ---although the outer building looks old --decor inside room is new ----breakfast across the street --dumpling, chicken frog porridge all very cheap & nice

6/10 Okay

LEESEUL

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
방은좁고 깔끔함 여행내내 편하고 좋았는데 가방놓고가서 다시전화하니까 내예약 못찾겠다면서 말도안되는 무책임한 태도를 취해서 별점 낮게줌
Stayed 3 nights in Apr 2019
Response from alice on 1 Feb 2020
Dear guests, thank you for choosingXinghe business hotel (yuexiu park, railway station) and taking the time to review our hotel. We regret that our service did not meet your expectations. We will feedback your comments in time to further improve our service and provide our guests with a more perfect experience.

10/10 Excellent

Di

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from null on 13 Jun 2019
Dear sir / madam, hello! Thank you for choosing star and Traders Hotel (Yuexiu Park Branch train station) as you in this hotel, I'm very sorry not to bring you the high quality accommodation experience, your appeal said the problem we have conveyed to the top management, we will make a serious criticism and warning to the staff, I'm very sorry to bring you the same we will, your satisfaction is our motivation to continue to progress, we will redouble our efforts, with more excellent service to welcome you again. I wish you: "work smoothly, happy life

8/10 Good

Paulino

Response from null on 26 Apr 2019
Dear sir / madam, hello! Thank you for choosing star and Traders Hotel (Yuexiu Park Branch train station) as you in this hotel, I'm very sorry not to bring you the high quality accommodation experience, your appeal said the problem we have conveyed to the top management, we will make a serious criticism and warning to the staff, I'm very sorry to bring you the same we will, your satisfaction is our motivation to continue to progress, we will redouble our efforts, with more excellent service to welcome you again. I wish you: "work smoothly, happy life

8/10 Good

Evans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A clean and economy hotel
The hotel worth the price overall except the room is consider small in China's hotel standard. We can't open our luggage unless put it on the bed
Response from General Manager on 8 Dec 2016
Dear Madam/Sir, 尊敬的先生/女士，您好！非常感谢您选择星和商务酒店（火车站越秀公园店）作为您此次下榻之所。我们靠近广州火车站地铁D4出口直走，您提到的房间较小问题，您可以选择房间较大价格稍贵点房型入住，我们会再接再厉的做好每个服务细节，力求为您提供更优质的服务，诚挚期待您和亲戚朋友再次光临。祝您：“工作顺利，生活愉快”。

2/10 Terrible

Tony

Disliked: Staff & service, property conditions & facilities, room comfort
對面的米蘭花好這10倍，價錢1/3。
在hotels.com付了800多HKD，住進去才知道walk in 只要350RMB。

8/10 Good

eitan, Jerusalem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xinghe bussines hotel
The hotel stuff very kindly.evry thing or problem fixed in a few . minuts brekfast reasonable.the location ff the hotel in the maps wrong . and for that it take the taxi driver slmost. 50 minuts to find the hotel.the lockation is good

4/10 Poor

mingho

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien
Bien

6/10 Okay

Verified traveller

Todo bien
Bien