Lobby

Reviews of Tru by Hilton Greenville Woodruff Road

2.5 out of 5
Tru by Hilton Greenville Woodruff Road
121 Carolina Point Parkway, Greenville, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 63 out of 86 reviews" "
Rating 8 - Good. 14 out of 86 reviews" "
Rating 6 - Okay. 5 out of 86 reviews" "
Rating 4 - Poor. 2 out of 86 reviews" "
Rating 2 - Terrible. 2 out of 86 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Karen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
I will revisit for exceptional service!
Stayed 2 nights in Mar 2024

10/10 Excellent

jUDY

Could use a coffee pot and a microwave. Beds are very uncomfortable
Stayed 1 night in May 2024

10/10 Excellent

Brittany

Travelled with partner, Travelled with group
Liked: Amenities
Very clean and nice!
Stayed 1 night in Apr 2024

10/10 Excellent

Becki Teotiste

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was real clean and it didn’t smell bad at all!
Stayed 4 nights in Apr 2024

10/10 Excellent

diana, North Myrtle beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Joe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to locate
Stayed 1 night in Mar 2024
Response from SJ on 15 Mar 2024
Thanks for staying with us at the Tru by Hilton Greenville Woodruff Road! We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!

8/10 Good

carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like the Tru.
This was a great hotel. The rooms and bathrooms were enormous. If I had a negative comment it would be the instant, watery eggs. Rubbery sausage and overall disppointing after the rest was so nice. ESPECIALLY the Lavazza coffee. Don't go to Greenville often but will seek out Tru hotels next place I go.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice pool and lobby.x
Stayed 4 nights in Feb 2024

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Dj

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot is small, but has enough parking for the guests. Shower was extremely slippery, almost busted getting in to take my shower. Aside from that, the room was nice with a firm mattress.
Stayed 1 night in Feb 2024

8/10 Good

emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
No frills
Nicely kept hotel and friendly staff but a tiny room that was very basic. No frills and thin bedding on an uncomfortable bed. Probably wouldn’t book again but it was fine.
Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Feb 2024

10/10 Excellent

Latisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No microwave in room
Stayed 1 night in Feb 2024

8/10 Good

Rebecca E

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, feiendly staff, good breakfast
The room was clean. The beds were comfortable. The staff were very friendly. And, the breakfast was good. I think this is a great place to stay. The only reason I am not giving my review 5 stars is that the walls are thin and we heard the room next to ours t.v. into 1am in the morning. So, it was hard to sleep because of the loud t .v. that was on past midnight in the room next to ours, but thats not the hotel's fault.
Stayed 1 night in Feb 2024

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very pleasant, the staff are very friendly. There is no restaurant in the hotel but some snacks and drinks are available. The free breakfast helps too to busy travellers. In my site it was little bit louder from the high way nearby.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kandyce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 1 night in Jan 2024

10/10 Excellent

gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and grandkids love the pool
Stayed 1 night in Jan 2024

8/10 Good

emily

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

Kathleen

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Rooms were small and no closet at all the only microwave was down stairs so made that very difficult when traveling with small children
Stayed 3 nights in Jan 2024
Response from Tru by Hilton Mgmt on 22 Jan 2024
Thank you for your recent stay at Tru by Hilton Greenville Woodruff Road. We’re constantly looking for guest feedback on how we can improve and truly create a unique and positive experience, and we appreciate you taking the time to give us your thoughts.We’re sorry to hear that our smaller room size was a problem. Tru is all about easy-going engagement, giving guests space to connect with others or simply relax alone in a large comfortable lobby. Furthermore, we strive to be grounded in value, so while our rooms are small, they were designed to maximize space with spacious bathrooms, efficient storage, tons of outlets and free, fast Wi-Fi to keep guests connected at all times. But we understand that this may not work for everyone and appreciate you taking the time to share your thoughts with us as we’re always striving to please our guests. Our guestrooms were designed to maximize space, which means some of the less-essential items are in the lobby and available 24/7. We encourage our guests to feel comfortable coming down at any time to utilize our microwave and other amenities within the lobby but will lift up your feedback. Please know, we sincerely value your stay with us and hope you will give us another opportunity in the future. Thank you again for your feedback and concerns.

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Kaneshea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and organized hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Siddhesh

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kavik

Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Lou Ann

Liked: Cleanliness, property conditions & facilities, room comfort
Try in Greenville
Room was great, very clean and the glass shower is wonderful. Love that you can hang things on hooks lots of storage. Room was also very quiet. Love that they have electronics plugs by the bed.
Stayed 2 nights in Nov 2023

10/10 Excellent

Marynell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Shaunta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Rutsuda

Stayed 1 night in Nov 2023

10/10 Excellent

vinod

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and clean.
Stayed 1 night in Nov 2023

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here!
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Mareka

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Oct 2023

10/10 Excellent

Shaun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient access. Minimalist. Hard surfaces, easy to clean. No frills. Intelligent design. Good plugs.
Stayed 1 night in Oct 2023

4/10 Poor

Robert

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

Claude

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Maricar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Maali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Girls Getaway
First off, the hotel is so so clean, which was already a plus for me. The room smelled fresh, and everything was nicely prepped. Brandon at the desk was very friendly, the breakfast staff and housekeeping are so wonderful and personable. Breakfast was fun and easy! Pool and workout room were also spotless.
Stayed 2 nights in Sep 2023

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good clean updated hotel in convenient area.
Stayed 2 nights in Sep 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars!
Outstanding place! Super clean and it’s basically new. It will be my go-to in the area.
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Horrible c
Stayed 2 nights in Aug 2023

10/10 Excellent

Anna

Stayed 1 night in Aug 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three families in town for a wedding. We enjoyed the spacious lobby so we could comfortably spend time together.
Stayed 3 nights in Jul 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023