Lobby

Reviews of Best Western Greenville Airport Inn

2.5 out of 5
Best Western Greenville Airport Inn
5009 Pelham Road, Greenville, SC

Reviews

7.8

Good

Rating 10 - Excellent. 397 out of 1000 reviews" "
Rating 8 - Good. 303 out of 1000 reviews" "
Rating 6 - Okay. 141 out of 1000 reviews" "
Rating 4 - Poor. 75 out of 1000 reviews" "
Rating 2 - Terrible. 84 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sherri Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, staff great
Stayed 1 night in May 2024
Response from Pamela Solarek on 13 May 2024
Thank you, Sherri!

8/10 Good

Wendy, West Union

Close to the airport, well priced but very basic.
Stayed 1 night in May 2024
Response from Pamela Solarek on 10 May 2024
Thank you, Wendy

8/10 Good

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities
decent for the price and was quiet. Near a lot of food and stores. Would stay again if in the area. The outside seating areas they had and the pool was really clean/nicely decorated. Rooms could be more updated but was happy with my stay. Staff was nice and professional.
Stayed 3 nights in May 2024
Response from Pamela Solarek on 6 May 2024
Thank you, Heather. We will be doing a remodel later this year.

10/10 Excellent

HOWARD CHARLES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffing was really friendly and helpful. Breakfast was good and close to everything.
Stayed 3 nights in May 2024
Response from Pamela Solarek on 6 May 2024
Thank you, Harold!

2/10 Terrible

Nancy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They said they had an airport shuttle - two people told me to be there at a bit before 9. When I went there, they told me that the shuttle did not run until 11. so I had to drive to the airport and pay to park on the last level. I also had to haul my suitcase, my laptop bag and two other bags there by myself and I am 80. The eggs were cold a breakfast and they were out of sausage and made NO move to replace it.
Stayed 1 night in May 2024
Response from Pamela Solarek GM on 3 May 2024
Ma'am the young lady told me you walked in at 9 and threw the key at her and another guest confirmed. We were there to take you to the airport. I also went outside to look for you and the other customer stated that you walked out and got into a car and left. I'm sorry you had that confusion.

8/10 Good

Arturo

Stayed 2 nights in Apr 2024
Response from Pamela Solarek on 19 May 2024
Thank you, Arturo

8/10 Good

Russ

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Pamela Solarek on 28 Apr 2024
Thank you, Russ

6/10 Okay

Michael

Business traveller
Liked: Staff & service
Staff were very friendly and helpful. The property includes a very nice pool area located in a center court area. Adjacent properties include a Burger King on one side and a Waffle House (Avoid) on the other. The room was very spacious that included a large mini fridge, microwave, coffee maker, iron and ironing board. The a/c unit was great. Room was clean. Staff made this stay great. It is very close to the airport and is adjacent to the highway - which is a real noise producer for sure.
Stayed 2 nights in Apr 2024
Response from Pamela Solarek on 24 Apr 2024
Thank you, Michael. We hope you'll visit us again and we can achieve a 4 or 5 star rating. Safe travels.

10/10 Excellent

Ted

Liked: Amenities, property conditions & facilities
Always a great place to stay Affordable and has breakfast 7 days a week and very convenient The staff is always friendly and helpful and it's clean I always stay here when I'm in Greenville and hope they don't get completely booked when I need to stay in greenville
Stayed 1 night in Apr 2024
Response from Pamela Solarek on 22 Apr 2024
Thank you, Ted!

8/10 Good

Donna

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful area. Came to Greenville area looking to relocate here, this was the perfecr motel to stay.
Stayed 1 night in Apr 2024
Response from Pamela Solarek on 22 Apr 2024
Thank you, Donna!

8/10 Good

Magdalena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay for a night. However, some of the male guests were hanging out in the parking lot (for more than a couple of hours) next to their truck, conversing. I could hear a child banging on one of my walls but it stopped as soon as I made some noises to let them know the next door room was occupied. Also, another next door guest was playing music at a low/medium volume but it was already 10:45pm on a Saturday night. Once I put on ear plugs, it did not bother me. Overall, it was not a quiet hotel.
Stayed 1 night in Apr 2024
Response from Pamela Solarek on 15 Apr 2024
I'm sorry for the noise. We do have some construction crews that stay here and that's more than likely who we're hanging out. We hope you'll come back to see us.

6/10 Okay

Keith

Stayed 1 night in Apr 2024
Response from Pamela Solarek on 15 Apr 2024
Thank you

10/10 Excellent

Jerold L.

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Pamela Solarek on 12 Apr 2024
Thank you, Jerold!

10/10 Excellent

Rickey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean bedding and linens
Stayed 3 nights in Mar 2024
Response from Pamela Solarek on 9 Apr 2024
Thank you, Rickey!

10/10 Excellent

Reynaldo E

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Pamela Solarek on 27 Mar 2024
Thank you, Reynaldo!

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Had a great stay for my vacation
Stayed 6 nights in Mar 2024
Response from Pamela Solarek GM on 11 Mar 2024
Thanks so Much!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Will be booking another stay here
Stayed 2 nights in Mar 2024
Response from Pamela Solarek GM on 11 Mar 2024
We appreciate you!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast.
Stayed 2 nights in Feb 2024
Response from Pamela Solarek on 1 Mar 2024
Thank you, Keith!

4/10 Poor

Paul

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was loaded with cobwebs i found a cockroach in the bathroom. Cleaning did not come everyday.
Stayed 5 nights in Feb 2024
Response from Pamela Solarek GM on 20 Feb 2024
Paul I'm so sorry you were disappointed with the cleaning service in your room. I will surely follow up with housekeeping.

6/10 Okay

Jeffrey

Travelled with pets, Travelled with partner
The only thing this hotel has going for it is that is near the highway. Although the rooms appeared clean, there was a good bit of noise all day long. Also, it looks like there were long-term residence, which is never a good thing. The desk staff was helpful and did move us to another room when we complained about the noise. And OK place to stay for a night especially if you have a pet.
Response from Pamela Solarek on 18 Feb 2024
I'm sorry your stay didn't meet expectations. We are not a long-term property, but we do have several work crews that come weekly. I hope you'll give us another chance to better impress you.

8/10 Good

Johnny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Pamela Solarek on 15 Feb 2024
Thank you, Johnny!

8/10 Good

Sarah

Stayed 1 night in Feb 2024
Response from Pamela Solarek on 6 Feb 2024
Thank you, Sarah!

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Pamela Solarek on 4 Feb 2024
Thank you, Jacob!

10/10 Excellent

Jim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Great customer service.
Stayed 1 night in Jan 2024
Response from Pamela Solarek on 24 Jan 2024
Thank you, Jim!

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and the facility was clean
Stayed 1 night in Jan 2024
Response from Pamela Solarek on 22 Jan 2024
Thank you, Dwight!

10/10 Excellent

Brian

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stay is going well so far. Bed is a little uncomfortable but other than that, everything else is good
Stayed 1 night in Jan 2024
Response from Pamela Solarek on 15 Jan 2024
Thank you, Brian!

6/10 Okay

TONYA M

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pamela Solarek on 11 Jan 2024
I'm sorry you weren't completely satisfied with your stay. We hope you will give us another chance to better impress you.

8/10 Good

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great
Stayed 1 night in Dec 2023
Response from Pamela Solarek on 29 Dec 2023
Thank you, Fabio!

10/10 Excellent

Heather

Stayed 1 night in Dec 2023
Response from Pamela Solarek on 29 Dec 2023
Thank you, Heather!

6/10 Okay

Mandy

Response from Pamela Solarek on 6 Feb 2024
We hope to reach a 4 or 5 next time.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Pamela Solarek on 13 Dec 2023
Thank you, Linda!

8/10 Good

Michael

Stayed 1 night in Dec 2023
Response from Pamela Solarek on 26 Dec 2023
Thank you, Michael

2/10 Terrible

Sandy

Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t like it at all. I checked out before time.
Stayed 3 nights in Nov 2023
Response from Pamela Solarek on 5 Dec 2023
I'm sorry that your were dissatisfied with your stay. If you would like to discuss what you didn't like about the hotel, give me a call. Safe travels.

6/10 Okay

TIMOTHY

Stayed 1 night in Dec 2023
Response from Pamela Solarek on 5 Dec 2023
I'm sorry you were unhappy with your stay. Did you experience any issues?

2/10 Terrible

Rachel

Stayed 1 night in Nov 2023
Response from Pamela Solarek GM on 18 Dec 2023
We are sorry you disliked your stay. We hope we can achieve 4-5 stars for you next time.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Pamela Solarek on 20 Nov 2023
Thank you, Angela!

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 1 night in Nov 2023
Response from Pamela Solarek on 20 Nov 2023
Thank you, Seth!

4/10 Poor

Heidi

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room had a lot of space but definitely needs a makeover. Things need to be repainted and replaced. There was a used bar of soap still in the shower so I didn’t use the shower at all. Stayed the night and out first thing in the morning.
Stayed 1 night in Nov 2023
Response from Pamela Solarek on 14 Nov 2023
We are planning an update soon so we hope you will give us another chance. I am sorry about the soap and will speak with my housekeeping supervisor about it.

4/10 Poor

Diana

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were nice, but the motel was dated and not well-kept.
Stayed 1 night in Nov 2023
Response from Pamela Solarek GM on 13 Nov 2023
Thank you for your comments about our staff. We have a planned renovation in 2024. You will be surprised so please come back again.

10/10 Excellent

Christy

Liked: Cleanliness, property conditions & facilities
Would go back there.
Stayed 2 nights in Nov 2023
Response from Pamela Solarek GM on 13 Nov 2023
Thank you Christy. Appreciate you,

6/10 Okay

julie

Travelled with group
Liked: Cleanliness, staff & service
Probably the worst Best western that I had ever stayed at. Sketchy area, lots of sirens throughout the night. TV kept asking for a passcode. It was clean and convenient to I-85. If I had been by myself and would have found a different hotel.
Stayed 2 nights in Nov 2023
Response from Pamela Solarek on 6 Nov 2023
I am sorry that you did not enjoy your stay. Our area is safe, not sketchy. The sirens you heard were more than likely on the interstate. There is a hospital on the next exit. I wish you would've contacted the front desk to fix the TV. We wish you safe travels.

10/10 Excellent

Erik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Pamela Solarek on 30 Oct 2023
Thank you, Erik!

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed ourstah
We enjoyed our stay. Our room was and comfortable. The staff was kind and it was quiet overnight.
Stayed 1 night in Oct 2023
Response from Pamela Solarek on 27 Oct 2023
Thank you, Denise!

8/10 Good

Tracey

Stayed 1 night in Oct 2023
Response from Pamela Solarek on 12 Nov 2023
Thank you, Tracey!

10/10 Excellent

Morgan

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For $80 a night I couldn’t ask for better. All the amenities (microwave, refrigerator, hair dryer, iron and ironing board, safe, soaps in the shower), clean, quiet rooms, friendly staff, good breakfast.
Response from Pamela Solarek on 20 Oct 2023
Thank you, Morgan!

4/10 Poor

Bonnie

Disliked: Property conditions & facilities
When I booked the hotel, I asked about free shuttle. They said yes and I asked the hours because flight came in at 9:05 PM.They said no problem.I called from the airport and they said no shuttle runs at night! My room was on the 2 nd floor with no elevator! Just old metal steps. A dog barked all night in the next room. The bathroom corners were not clean and the room smelled old. I was extremely disappointed!!! Never stay there-
Stayed 1 night in Oct 2023
Response from Pamela Solarek on 16 Oct 2023
I am sorry about the shuttle. Our hours are M-F 7am until 9pm. Weekends are 7am until noon. Did you contact the desk about the dog barking? Safe travels.

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and friendly staff. Good breakfast in the morning. Convenient to the freeway.
Stayed 1 night in Sep 2023
Response from Pamela Solarek on 15 Oct 2023
Thank you, Paul!

6/10 Okay

Madeline

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Pamela Solarek on 13 Oct 2023
We hope you will give us another chance to better impress you. Safe travels.

8/10 Good

Ramona

Travelled with partner
Liked: Cleanliness, staff & service
I did like that there was no carpet in the room; however, the room still had a musty odor. Overall, it served the purpose and for the price was okay.
Stayed 1 night in Oct 2023
Response from Pamela Solarek on 7 Oct 2023
Thank you, Ramona

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Pamela Solarek on 28 Sept 2023
Thank you, April!