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Reviews of Hampton Inn & Suites Greensburg

2.5 out of 5
Hampton Inn & Suites Greensburg
2075 N Michigan Ave, Greensburg, IN

Reviews

8.8

Excellent

Rating 10 - Excellent. 329 out of 530 reviews" "
Rating 8 - Good. 120 out of 530 reviews" "
Rating 6 - Okay. 46 out of 530 reviews" "
Rating 4 - Poor. 26 out of 530 reviews" "
Rating 2 - Terrible. 9 out of 530 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
I made my reservation through Expedia. For whatever reason, when I arrived, the hotel had no record of it. Candice, the guest service manager, took an hour of her own time to sit with me and work with Expedia, resolving the problem. Excellent customer service!
Stayed 2 nights in Apr 2024

8/10 Good

stacy

Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness
Stayed 1 night in Mar 2024

4/10 Poor

joyce

Stayed 1 night in Mar 2024

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Matthew

Stayed 1 night in Jan 2024

2/10 Terrible

Mike

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Because we booked through Expedia we were told that they couldn't give us a room upgrade as a way to handle the poor condition of the first two rooms we were given. We were told this after the first rooms they put us in had faulty a/c units. They apparently found it in their hearts to finally get us a good room. All was fine until the people directly above us arrived back from the bar at 2:45am and proceeded to stomp around for 1-1/2 hours. When they did finally start sleeping off their stupor we were awakened by what turned out to be a false fire alarm. The whole experience left us turned off completely to Hampton Inns (and perhaps Hilton) and a little peeved about the way Expedia bookers are treated.
Stayed 1 night in Dec 2023

8/10 Good

Angie

Liked: Cleanliness, property conditions & facilities, room comfort
$100 not $150
Website description of room said sleeper sofa but no rooms had that. Property did have a rollaway so that was fine. Family two doors down allowed kids to run the hallways and continued to yell at them while we tried to sleep but when I finally opened the door and asked them to settle down the tweens we respectful. Breakfast selection was good, but eggs were really bland and coffee was weak.
Stayed 1 night in Nov 2023

10/10 Excellent

Shannon

Stayed 1 night in Nov 2023

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Easy access, nice staff. Comfortable room. Noise from top floor
Stayed 1 night in Oct 2023

6/10 Okay

jessica

Stayed 1 night in Oct 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Stayed 1 night in Oct 2023

10/10 Excellent

Brenda

Stayed 1 night in Oct 2023

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Sep 2023

10/10 Excellent

Dorleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to downtown
Stayed 1 night in Sep 2023

6/10 Okay

Sabrina, Charlestown

Liked: Staff & service, amenities
The only complaint about the hotel is that it is or was an obvious smoking facility. The smoke smell on the 3rd floor was so bad that my wife’s asthma flared up and sinuses were plugged. The room itself had a deodorizer that wasn’t much better, even though it was supposedly a smoke-free room. Breakfast was okay, nothing to write home about. Quite disappointing for $175 room. On a positive note, room was clean and beds were super comfortable. Expedia ratings were good but the Google ratings were more accurate.
Stayed 1 night in Sep 2023

10/10 Excellent

Dorleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient.
Stayed 3 nights in Sep 2023
Response from Team Hampton on 13 Sept 2023
Dear Dorleen, Thank you so much for staying with us. We are happy to hear our location was convenient for your traveling needs.

6/10 Okay

Michael

Travelled with family
Rooms were not very clean at all. Tubs drain slowly. Rooms smelled musty.
Stayed 3 nights in Sep 2023
Response from Team Hampton on 13 Sept 2023
Dear Michael, Thank you so much for your review. I have spoken to the Executive Housekeeper regarding this, and we appreciate you giving us this feedback. We are so sorry for any inconveniences that were caused. We appreciate you staying with us, and I hope you will give us another chance on your next trip to Greensburg..

10/10 Excellent

Annita

Liked: Amenities
Great service and breakfast! Convenient to town, nice place to stay!
Stayed 4 nights in Aug 2023
Response from Team Hampton on 20 Sept 2023
Thank you so much for taking the time to do our survey and sharing your experience with us. We are so happy to hear you had a nice stay with us. We hope to see you again on your next trip to Greensburg.

10/10 Excellent

Paula, Kearney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were amazing. I called on them after hour and they took care ofthe issue. Breakfast was wonderful and i thought the hotel was quiet even though it was sold out.
Stayed 3 nights in Aug 2023
Response from Team Hampton on 20 Sept 2023
Thank you so much for taking the time to do our survey and sharing your experience with us. We are so happy to hear you had a nice stay with us. We hope to see you again on your next trip to Greensburg.

4/10 Poor

Alicia

Travelled with family and small children
Liked: Staff & service
Hotel hallways had a very bad smell of dog/ mildew. Also had a stinch of weed lerking in hallways. Very glad we only stayed one night. Will not be back.
Stayed 1 night in Aug 2023

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff(ALL of them) were so friendly. The hotel was very quiet, it was a great night of rest.
Stayed 1 night in Aug 2023

8/10 Good

Jeff

Stayed 1 night in Aug 2023

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Anna, Landrum

Stayed 1 night in Jul 2023

8/10 Good

Frank

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would Recommend
Very friendly and helpful staff. Wonderful breakfast.
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Stayed 1 night in Jul 2023

6/10 Okay

Martha

Disliked: Property conditions & facilities
The check-in staff was professional. The room was disappointing for several reasons. There was a very bad odor in the room. The cover to the air unit was not on, it was on the floor. The coffee maker did not have the filter attachment so no coffee could be made in the room. Glad there was coffee in the lobby. And, the shower head was not properly attached so a shower could not be taken without a lot of inconvenience and water everywhere. When I checked out, I brought all of these things to the attention of the front desk staff, and including the fact that I was given a handicap room, which I’m still not clear why that happened. The person at the front desk check-out did not seem to care that these issues happened. I was in town for a family funeral. I just needed a restful place to stay. I understand that the property will be undergoing a renovation. It is much needed. Hopefully this will improve the quality of the property.
Stayed 1 night in Jun 2023

8/10 Good

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Management Team on 12 Jul 2023
Thank you for staying with us.

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Management Team on 12 Jul 2023
Thank you for staying with us.

6/10 Okay

Robert

Stayed 1 night in Jun 2023
Response from Management Team on 12 Jul 2023
Thank you for staying with us.

10/10 Excellent

Deonta

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jun 2023
Response from Team Hampton on 26 Jun 2023
Dear Deonta,Thank you so much for taking the time to leave us a review! We are so happy you had a great stay with us! We hope to see again on your next trip to Greensburg!

4/10 Poor

Kelly

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
Room temp
Everything was normal except the room temperature. The room stayed at 79° the ENTIRE time no matter what we did. Fan, AC, lowered temp to 64°, NOTHING helped.
Stayed 1 night in Jun 2023
Response from Team Hampton on 24 Jun 2023
Dear Kelly,Thank you so much for taking the time to leave a review. We greatly appreciate your business, and we are so sorry for any inconveniences that were caused during your stay with us. Please reach out to front desk if you are uncomfortable at any point during your stay. We are so sorry we did not catch that when we cleaned the room and have sent the maintenance team up there for repair! Hope to see again on your next trip to Greensburg!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from Team Hampton on 22 Jun 2023
Thank you so much for your review! We are so glad you had a nice stay with us!

4/10 Poor

Robert

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Our biggest disappointment was the "pet friendly" rating. The Hampton Inn last night had a $50 fee and the Comfort Inn tonight had a $75 pet fee. Both motels were no charge for service animals, which are not pets. Please differentiate between service animals and pets in your listings in the future, and prominently display the fees for pets.
Stayed 1 night in Jun 2023
Response from Team Hampton on 22 Jun 2023
Dear Robert,If you look at the property details, on this website, it states we have a Pet Fee of 50.00 per pet. We are sorry this was inconvenience during your travels. We hope you had great stay otherwise.

10/10 Excellent

Michelle

Stayed 2 nights in Jun 2023
Response from Management Team on 12 Jul 2023
Thank you for staying with us.

8/10 Good

Lisa Beck

Stayed 1 night in Jun 2023
Response from Management Team on 12 Jul 2023
Thanks for staying with us.

10/10 Excellent

Brittney

Stayed 1 night in Jun 2023
Response from Team Hampton on 22 Jun 2023
Dear Brittney,Thank you so much for your review. We are so glad you had a nice stay with us!

10/10 Excellent

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and clean!
Stayed 1 night in Jun 2023
Response from Team Hampton on 22 Jun 2023
Dear Julie!Thank you so much for your review! We are so glad you had a nice stay with us. We hope to see you again soon!

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was ver nice, staff excellent and professional. Special note about the gentleman who took care of breakfast... he keep everything clean, food available, and was very helpful and nice.
Stayed 3 nights in May 2023
Response from Management Team on 31 May 2023
Thank you Tina for your kind words. Please come back and see us again.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean, and the staff were very friendly
Stayed 1 night in May 2023
Response from Team Hampton on 28 May 2023
Dear Brooke,Thank you so much for taking the time to leave a review. We are so happy you had a nice stay. We greatly appreciate your business, and we hope to see again on your next trip through Greensburg!

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very friendly and helpful that we dealt with. The property was very well kept, breakfast was good each morning and the pool was a great spot for the kiddos.
Stayed 1 night in May 2023
Response from Management Team on 27 May 2023
Thank you for staying with us Brandy and the kind words. Come back and see us again.

10/10 Excellent

Kelli

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I've stayed here. It's clean, quiet, and in a great location for family visits. I definitely plan on staying here again and highly recommend.
Stayed 1 night in May 2023
Response from Team Hampton on 15 May 2023
Dear Kelli,Thank you so much for taking the time to write this! We greatly appreciate your business and are so happy you enjoy being our guest. We will see you again on your next visit to Greensburg!Sincerely

8/10 Good

Amanda

Stayed 1 night in Apr 2023
Response from Management Team on 22 May 2023
Thank you for staying with us.

10/10 Excellent

Tom

Stayed 2 nights in Apr 2023
Response from Management Team on 22 May 2023
Thank you for staying with us.

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family time
Hotel was great. Great location Rooms were very comfortable and very clean. Would definitely stay here again. The breakfast on the other hand not so good. We left and ate at a restaurant. Food didn’t look that great.
Stayed 1 night in Apr 2023
Response from Team Hampton on 24 Apr 2023
Dear Bonnie,Thank you so much for sharing your experience with us. We appreciate you taking the time to let us know about the breakfast foods that were served over the weekend. We will take your feedback to the team and investigate what we can do to make a better breakfast for our guests. We hope to see you again on your next trip to Greensburg! We glad appreciate you doing business with us!

4/10 Poor

Brittany

Travelled with group
Liked: Cleanliness, amenities
Room they gave me wouldnt open. "Upgrade" they gave was a strange meeting room with a murphy bed and an office round tabke set up. No king bed, tv too far away and room is huge and technical. Not good for sleeping. I probably wont sleep. Sad after driving all day.
Stayed 1 night in Apr 2023
Response from Team Hampton on 24 Apr 2023
Dear Brittany,Thank you so much for sharing your feedback with us! We are so sorry for any inconveniences that were caused during your stay. We were completely sold out this weekend and had limited number of rooms. 130 is one of our biggest suites and we comp upgraded you to it with no additional cost. The other option would have been to cancel your reservation completely with us. Hope to see you again on your next trip through Greensburg!

2/10 Terrible

Chris

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Picture of room described not what was given, sheets on bed were inside out and would not stay on corners on bed. Mattress pad also on inside out. No warm water, just barely warm to take a shower. Wasn’t asked how my stay was. Will not be back. Worst Hampton I have ever stayed at.
Stayed 1 night in Apr 2023
Response from Team Hampton on 24 Apr 2023
Dear Chris,Thank you so much for staying with us and sharing your experience. We have let the team know that your sheets were on inside out. This is not a common mistake we usually do, and we are so sorry for any inconveniences that were caused during your stay. We had several sport teams in house that were causing the hot water issues. We have this under investigation and management has been informed.