All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Simple yet stylish and the bed was comfortable. Staff were very friendly.
Charles
Stayed 1 night in May 2024
Response from Tonya H. on 19 May 2024
Thank you, Mr. Charles. We enjoy hearing when our guest have enjoyed themselves at our property. Thank you so much and we look forward to seeing you again.
Greetings, Ms. Kameelah. I wanted to invite you to contact us regarding your recent visit. We'd like to make sure all our guest have an enjoyable experience during their stay. Feel free to email us so we may have the opportunity to correct any issues for future guest. Thanks again for your feedback and we look forward to hearing from you soon.
I didnt really know the area not much do do after you check in
DONNA
Stayed 1 night in Apr 2024
Response from Lashay on 24 Apr 2024
Thank you for your feedback regarding the lack of activities in the area surrounding our property. We continuously strive to enhance our guest experience. We have an updated board by the elevators on the happenings in the area as well as close by restaurants and shopping. If you have a particular activity in mind, please stop by the front desk and one of our agents would be happy to assist with the happenings in the area. Again thank you for your feedback and we hope to welcome you back in the future!
10/10 Excellent
Mandana
Travelled with family, Business traveller
15 Apr 2024
Minor complaint… we had some pasties that we wanted to keep cool and there was some smelly Chinese food leftovers in the small fridge in the room when we arrived. The cleaning staff must have missed it because the container was white and the inside of the fridge is white. Not a big deal we got rid of it.
Mandana
Stayed 1 night in Apr 2024
Response from Lashay on 24 Apr 2024
Thank you for bringing this to our attention. we apologize for any inconvenience caused by the leftovers left in the fridge by a previous guest. We appreciate your understanding and assure you that we will address this issue to prevent it from happening in the future. Your feedback helps us improve our services and we value your stay with us. We hope to welcome you back in the future!
Overall the room breakfast etc was good. However, The air con unit was noisy and kept us up at night. There was a note on the unit saying it could not be disabled.
For this reason only … I gave 3 stars and would not rebook
jacquelyn
Stayed 2 nights in Apr 2024
Response from Tonya H. on 19 May 2024
Hello Ms. Jacquelyn. We appreciate you taking time to review our property. We have notified Hilton Corporate about this issue, and we apologize for the inconvenience.
Thank you for your kind feedback! We're delighted to hear that our staff provided you with wonderful and friendly service. We strive to create a positive and welcoming and clean atmosphere for our guests. .Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to welcoming you back in the future!
Thank you for your kind feedback! We're delighted to hear that our staff provided you with wonderful and friendly service. We strive to create a positive and welcoming and clean atmosphere for our guests. .Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to welcoming you back in the future.
10/10 Excellent
Chad
Travelled with family and small children, Business traveller
Needs a microwave in the room, but I liked everything else and the environment. Will book again in the future
Chad
Stayed 1 night in Mar 2024
Response from Lasha on 19 Mar 2024
Thank you for your feedback! We are delighted to hear that you enjoyed the environment of our hotel. We strive to create a comfortable and welcoming atmosphere for you. We do provide microwaves upon request. Please let us know if you would like one during your stay and we will be happy to arrange it for you in your future stay. We are here to make your experience exceptional. Again thank you for your feedback and we hope to see you soon!
Thank you for taking the time to give us your feedback! We are delighted to hear that you found your stay with us to be quiet and peaceful. Creating a tranquil environment for our guests is our top priority, and we are glad that we were able to meet your expectations. We look forward to welcoming you back for another peaceful stay in the future.
8/10 Good
Laura
5 Mar 2024
Laura
Stayed 1 night in Mar 2024
Response from Lasha on 8 Apr 2024
Thank you for your review. We look forward to seeing you again!
Thank you for your kind feedback! We're delighted to hear that our staff provided you with wonderful and friendly service. We strive to create a positive and welcoming and clean atmosphere for our guests. .Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to welcoming you back in the future.
Thank you for your kind feedback! We're delighted to hear that our staff provided you with wonderful and friendly service. We strive to create a positive and welcoming atmosphere for our guests. .Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to welcoming you back in the future.
Thanks for staying with us. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!
Thank you for your 5 star review ! We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!
The bed pillows were disappointing for a Hilton product! I understand this hotel is meant to be streamlined and compact, but guests deserve nicer, Hilton-quality pillows. The king bed housed 2 king and 2 standard pillows; both were below the Hilton standard--flat, not firm, very uncomfortable.
Betsy
Stayed 1 night in Feb 2024
Response from Lasha on 23 Feb 2024
Thank you for bringing this issue to our attention. We apologize for any inconvenience caused by the flat and uncomfortable pillows. We understand the importance of a good night's sleep and strive to provide the utmost comfort for our guests. We will immediately address this matter with our housekeeping team so ensure that the pillows are fluffed and replaced as needed. We hope to earn back your business and see you in the future.
10/10 Excellent
Felix
20 Feb 2024
Felix
Stayed 2 nights in Feb 2024
Response from Lasha on 23 Feb 2024
Thanks for staying with us. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!
wonderful and friendly staff. Very good breakfast.
Edward
Stayed 2 nights in Feb 2024
Response from Lasha on 23 Feb 2024
Thank you for your kind feedback! We're delighted to hear that our staff provided you with wonderful and friendly service. We strive to create a positive and welcoming environment for our guests. We're also glad to know that you enjoyed our breakfast. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to welcoming you back in the future.
It was a delightful experience. staff was very kind and professional. Room was in great condition.
Emanuele
Stayed 1 night in Feb 2024
Response from Lasha on 23 Feb 2024
Thank you for your kind words about our staff! We are delighted to hear that they provided you with kind and professional experience. It is our top priority to ensure that our guest feel welcomed and well taken care of. We appreciate your feedback and look forward to serving you again in the future.
Thanks for staying with us. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!
8/10 Good
M
19 Feb 2024
M
Stayed 1 night in Feb 2024
Response from Tonya H. on 19 May 2024
Thank you, M. We appreciate your business and look forward to seeing you again soon.
Check in ladies were Awesome! So friendly this ironworker appreciates it !
Nazariy
Stayed 1 night in Feb 2024
Response from Lasha on 23 Feb 2024
Thank you for choosing Tru by Hilton for your previous stay! Our team works hard to provide exceptional service and we are delighted to hear they are doing a phenomenal job. Your kind words mean a lot to us as they serve as a testament to the hard work and dedication our team puts into ensuring every guest a memorable stay. I will make sure to share your feedback with our entire staff. We truly appreciate your feedback and look forward to welcoming you back to our hotel in the future.
Thanks for staying with us. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!
10/10 Excellent
Robert
Travelled with family
11 Feb 2024
friendly staff
Robert
Stayed 2 nights in Feb 2024
Response from Lasha on 16 Feb 2024
Thank you for choosing Tru by Hilton for your previous stay! Our team works hard to provide exceptional service and we are delighted to hear they are doing a phenomenal job. Your kind words mean a lot to us as they serve as a testament to the hard work and dedication our team puts into ensuring every guest a memorable stay. I will make sure to share your feedback with our entire staff. We truly appreciate your feedback and look forward to welcoming you back to our hotel in the future.
Thanks for staying with us. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!
Thanks for staying with us. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!
10/10 Excellent
Phillip
4 Feb 2024
Phillip
Stayed 2 nights in Feb 2024
Response from Lasha on 8 Feb 2024
Thanks for staying with us. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!
Thank you so much for your review! Our entire team takes great pride in ensuring that every guest feels welcomed, comfortable, and well taken care of. Thank you once again for choosing Tru by Hilton!
Thank you so much for your review, Michelle! Our entire team takes great pride in ensuring that every guest feels welcomed, comfortable, and well taken care of. Thank you once again for choosing Tru by Hilton!
Thanks for staying with us. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!
Thank you so much for your review! Our entire team takes great pride in ensuring that every guest feels welcomed, comfortable, and well taken care of. Thank you once again for choosing Tru by Hilton!In Tru Spirit,Lasha
Lovely facility. Excellent service & check in experience. Very clean.
Liana
Stayed 2 nights in Jan 2024
Response from Lasha on 22 Jan 2024
Thank you so much for your review! Our entire team takes great pride in ensuring that every guest feels welcomed, comfortable, and well taken care of. Thank you once again for choosing Tru by Hilton!In Tru Spirit,Lasha
Thank you so much for your review! Our entire team takes great pride in ensuring that every guest feels welcomed, comfortable, and well taken care of. Thank you once again for choosing Tru by Hilton!In Tru Spirit,Lasha
10/10 Excellent
Christine
19 Jan 2024
Christine
Stayed 1 night in Jan 2024
Response from Lasha on 22 Jan 2024
Thank you for your 5 star review! Our entire team takes great pride in ensuring that every guest feels welcomed, comfortable, and well taken care of. Thank you once again for choosing Tru by Hilton!In Tru Spirit,Lasha
Property was clean and well maintained. Staff was extremely friendly. Lobby associate offered a wonderful recommendation for dinner (The Cutting Board), and it was delicious. Will recommend and stay again when in town.
Larry
Stayed 2 nights in Jan 2024
Response from Lasha on 8 Jan 2024
Thank you so much for your delightful review! We are thrilled to hear that you enjoyed our recommendation to The Cutting Board! Our entire team takes great pride in ensuring that every guest feels welcomed, comfortable, and well taken care of. Thank you once again for choosing Tru by Hilton and for sharing your positive experience.In Tru Spirit,Lasha
Staff was super helpful - i accidentally left my phone charger at the hotel and they tracked it down for me.
Christopher
Response from Lashay on 2 Feb 2024
Thank you for choosing Tru by Hilton for your previous stay! Our team works hard to provide exceptional service and we are delighted to hear they are doing a phenomenal job. Your kind words mean a lot to us as they serve as a testament to the hard work and dedication our team puts into ensuring every guest a memorable stay. I will make sure to share your feedback with our entire staff. We truly appreciate your feedback and look forward to welcoming you back to our hotel in the future.
Thank you for your kind feedback! We strive to create a positive and welcoming environment for our guests. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to welcoming you back in the future.
Awesome place to stay. The staff was fantastic and so friendly. This stay made it so I will look to stay at Tru going forward.
Ed
Stayed 2 nights in Dec 2023
Response from Lasha on 8 Jan 2024
Thank you for your kind words and for choosing to stay at our hotel! We are thrilled to hear that you had a fantastic experience, and our staff made a positive impression on you. We strive to provide exceptional service to our guests, and it is gratifying to know that we succeeded in making your stay enjoyable. We appreciate you taking the time to share your experience and we will be sure to pass along your compliments to our staff. We look forward to welcoming you back to the Tru in the future for another awesome experience.
8/10 Good
Rusty
7 Dec 2023
Rusty
Stayed 1 night in Dec 2023
Response from Lasha on 8 Jan 2024
Thanks for staying with us. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!
10/10 Excellent
Carlos
3 Dec 2023
Carlos
Stayed 1 night in Dec 2023
Response from Lasha on 8 Jan 2024
Thanks for staying with us. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!
Thanks for staying with us. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. We invite you to follow us on Facebook, Twitter, and Instagram and share your stay experience with us!