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Rating 10 - Excellent. 405 out of 758 reviews" "
10 - Excellent
405
Rating 8 - Good. 202 out of 758 reviews" "
8 - Good
202
Rating 6 - Okay. 92 out of 758 reviews" "
6 - Okay
92
Rating 4 - Poor. 30 out of 758 reviews" "
4 - Poor
30
Rating 2 - Terrible. 29 out of 758 reviews" "
2 - Terrible
29
8.6/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
8.4/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Diana
Travelled with family and small children, Travelled with pets
It has everything around you. Perfect for an overnight stay
Lucy
Stayed 1 night in Mar 2024
Response from Cyn on 3 Mar 2024
Dear Valued Guest,We’re thrilled that you were satisfied with our service. Your feedback is appreciated, and on behalf of my entire team here at the Holiday Inn Express, Burlington, we hope to see you again soon! Hospitably yours,Cynthia TownsendGeneral Manager
8/10 Good
Neal Aaron
26 Feb 2024
Neal Aaron
Stayed 3 nights in Feb 2024
10/10 Excellent
Karen
23 Feb 2024
Karen
Stayed 1 night in Feb 2024
Response from Cyn on 3 Mar 2024
Dear Valued Guest,We’re thrilled that you were satisfied with our service. Your feedback is appreciated, and on behalf of my entire team here at the Holiday Inn Express, Burlington, we hope to see you again soon! Hospitably yours,Cynthia TownsendGeneral Manager
Clean room, quiet, safe. Got good late night food from the food truck at the bar next door!
mason
Stayed 1 night in Dec 2023
Response from Cynthia on 16 Feb 2024
Dear Valued Guest,We’re thrilled that you were satisfied with our service. Your feedback is appreciated, and on behalf of my entire team here at the Holiday Inn Express, Burlington, we hope to see you again soon! Hospitably yours,Cynthia TownsendGeneral Manager
10/10 Excellent
Emily
4 Feb 2024
Emily
Stayed 1 night in Feb 2024
Response from Cynthia on 16 Feb 2024
Dear Valued Guest,We’re thrilled that you were satisfied with our service. Your feedback is appreciated, and on behalf of my entire team here at the Holiday Inn Express, Burlington, we hope to see you again soon! Hospitably yours,Cynthia TownsendGeneral Manager
10/10 Excellent
Kenneth
22 Jan 2024
Kenneth
Stayed 1 night in Jan 2024
Response from Cynthia on 16 Feb 2024
Dear Valued Guest,We’re thrilled that you were satisfied with our service. Your feedback is appreciated, and on behalf of my entire team here at the Holiday Inn Express, Burlington, we hope to see you again soon! Hospitably yours,Cynthia TownsendGeneral Manager
Dear Valued Guest,We’re thrilled that you were satisfied with our service. Your feedback is appreciated, and on behalf of my entire team here at the Holiday Inn Express, Burlington, we hope to see you again soon! Hospitably yours,Cynthia TownsendGeneral Manager
Dear Valued Guest,We’re thrilled that you were satisfied with our service. Your feedback is appreciated, and on behalf of my entire team here at the Holiday Inn Express, Burlington, we hope to see you again soon! Hospitably yours,Cynthia TownsendGeneral Manager
2/10 Terrible
Sundar
Travelled with family and small children, Travelled with pets
My stay was disappointing. Check-in took longer than expected due to the clerk’s unfamiliarity with adding a pet. The corridor leading to our room had an unpleasant odor, possibly from a bathroom issue. In room 121, I encountered a draining problem in the tub, a non-functional fridge, and a stained sheet. Unfortunately, my experience at this hotel was far from satisfactory.
Dear Valued Guest,We are so sorry that your expectations were not met. We are currently under renovations to modify most of your concern. Keep in mind that your feedback is appreciated, and on behalf of my entire team here at the Holiday Inn Express, Burlington, we hope to see you again soon! Hospitably yours,Cynthia TownsendGeneral Manager
The staff was wonderful and took care of all our needs. I would stay here again. The room was clean that the breakfast was good. the dining area was clean. I would recommend this hotel to others.
Sharon
Stayed 2 nights in Dec 2023
Response from Cynthia on 16 Feb 2024
Dear Valued Guest,We’re thrilled that you were satisfied with our service. Your feedback is appreciated, and on behalf of my entire team here at the Holiday Inn Express, Burlington, we hope to see you again soon! Hospitably yours,Cynthia TownsendGeneral Manager
8/10 Good
Verified traveller
26 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Great staff and location!
The bathrooms need to be updated. Other than that everything was fantastic. Breakfast was amazing. Location is convenient to shopping, restaurants, and major highways. Front desk staff was wonderful. Will definitely return!
Verified traveller
Stayed 4 nights in Dec 2023
Response from Cynthia on 16 Feb 2024
Dear Valued Guest,We’re thrilled that you were satisfied with our service. Your feedback is appreciated, and on behalf of my entire team here at the Holiday Inn Express, Burlington, we hope to see you again soon! Hospitably yours,Cynthia TownsendGeneral Manager
Everyone is always nice here and i can bring my dog.
Barbara
Stayed 3 nights in Dec 2023
Response from Cynthia on 16 Feb 2024
Dear Valued Guest,We’re thrilled that you were satisfied with our service. Your feedback is appreciated, and on behalf of my entire team here at the Holiday Inn Express, Burlington, we hope to see you again soon! Hospitably yours,Cynthia TownsendGeneral Manager
The customer service was amazing regardless of the roles,everyone was very helpful and friendly. hotal could use some upgrades but overall, our stay was good.
The Hotel is dated and there is not ventilation in the bathrooms. Our initial room smelled horrible and we had to move to another room. The staff were helpful and friendly. This hotel is very overpriced for what you get.
My stay was excellent. Customer service was amazing, the front desk personnel was very friendly and helpful.
I would recommend this hotel because it was a great stay. This includes the breakfast every morning.
Room was dirty. Squashed bug on wall above desk. Dead waterbug/roach behind bathroom door on check in. Toothpaste and/or shaving cream splatters pretty much marking all the walls in the bathroom. Pretty gross overall. Also on check in was put into a room with a single king bed even though we specifically reserved 2 queen beds. Seems like desk attendant switched us last second as she crossed out one # and gave us another (my daughter mentioned when we got to single bed room). So had to go back down and switch rooms and she didnt even apologize or anything. Also stayed for two nights and the morning after first night when leaving for the day I asked at desk if room would be cleaned and was told absolutely and that all rooms get cleaned every day. Then after asking and being told that it would be when I came back that evening it still hadnt been cleaned. Pretty terrible experience all around and feel like I should be reimbursed some as it was not cheap.
I hate that I didn’t get her name but the older African American lady that checked me Saturday morning was so funny and nice. I loved our conversation. Need more people with her personality in this world. If she sees this, thank you so much! It’s was a blast talking to you!