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Reviews of Heidel House Hotel and Conference Center, Ascend Hotel Collection

3 out of 5
Heidel House Hotel and Conference Center, Ascend Hotel Collection
653 Illinois Avenue, Green Lake, WI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 49 out of 66 reviews" "
Rating 8 - Good. 10 out of 66 reviews" "
Rating 6 - Okay. 5 out of 66 reviews" "
Rating 4 - Poor. 1 out of 66 reviews" "
Rating 2 - Terrible. 1 out of 66 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carlee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and huge hot tub were amazing! The views were gorgeous. Gas fire going all night.
Stayed 1 night in Apr 2024

10/10 Excellent

Philip

Liked: Property conditions & facilities
Stayed 5 nights in Mar 2024

10/10 Excellent

Alexandra

Wonderful all round. Very relaxing!
Stayed 2 nights in Mar 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the lake
Stayed 1 night in Feb 2024

10/10 Excellent

Cindi

Liked: Cleanliness, staff & service, property conditions & facilities
Great for a weekend getaway
Stayed 2 nights in Feb 2024

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great and accessible. The entrance is clean and bright. My room was clean and updated!
Stayed 1 night in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Dec 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Dec 2023

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very nice Hotel & Staff! Great Stay!!!
Stayed 1 night in Dec 2023

10/10 Excellent

Lou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful place to get away !
Stayed 2 nights in Dec 2023

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated resort hotel nestled on Green Lake. The staff were friendly and checking in and out was easy. We were there for a mystery dinner and the food was very good.
Stayed 1 night in Nov 2023

6/10 Okay

April

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Halloween Party
We visited for the Halloween party, it was our 1st time staying here. Front desk was nice and informative. Our room was clean and spacious. However the bed was extremely hard in my opinion my boyfriend didnt mind it. Also the pillows were horrible. The service and the band at the Halloween party were great we had fun. We were disappointed there were no Halloween decorations at the party. We had heard such great things about the Halloween party from friends from previous years. Maybe next year will be better. All in all it was a good stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Juan

Liked: Property conditions & facilities
Great
Stayed 1 night in Oct 2023

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed here before and enjoyed it. Nice and close to the golf course
Stayed 1 night in Sep 2023

10/10 Excellent

Julie

Liked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay!
Stayed 2 nights in Jul 2023

8/10 Good

Joe

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice remodel
Stayed 2 nights in Jul 2023

10/10 Excellent

Neal

Travelled with family
Great stay. Excellent food and the Wave Bar and Grill. Only minor complaint is I woke up with sore hips from the bed.
Stayed 1 night in Jul 2023

8/10 Good

Timothy

Liked: Cleanliness, property conditions & facilities
Nice facility. Restaurant is very average.
Stayed 1 night in Jul 2023

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Tina

M
Stayed 1 night in Jun 2023

10/10 Excellent

Tara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property!
Stayed 1 night in Jun 2023

10/10 Excellent

Shelley

Stayed 1 night in Jun 2023

10/10 Excellent

INDULIS

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place for a great weekend with family and friends. Amazing restaurant with most delicious food.
Stayed 2 nights in May 2023

10/10 Excellent

Patrick

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to relax, amazing view of the lake, and great fireplace outside of the bar!
Stayed 1 night in May 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the landscaping, lake, food, lakeside fireplace, pool and hot tub! But the best part was the friendly and accommodating staff… led by Lori! She made our 40th anniversary celebration so special. We enjoyed so many memories of our wedding reception held here 40 years ago❤️
Stayed 2 nights in May 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a gorgeous property! We lucked out and had beautiful weather when we visited. We took a really nice walk around the property and around the neighborhood. Our room was lovely and very clean. We made use of the pool and it was the perfect temperature and very clean as well.
Stayed 1 night in Apr 2023

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Some minor concerns. Couldn’t find the hall light switch in the dark. It was located inside the closet to the right as you entered. No hair dryer that I found. Controlling room temp was difficult and noisy. On the other hand, beautiful bathroom and shower products. Comfortable beds and pillows.
Stayed 1 night in Mar 2023

10/10 Excellent

Ann

Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Rodney

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility! We attended dueling pianos the dinner and show were great! We will definitely be back!!
Stayed 1 night in Feb 2023

10/10 Excellent

Randall

Stayed 1 night in Dec 2022

10/10 Excellent

Kathryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Jan 2023

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two enthusiastic thumbs up!
Absolutely amazing! From the staff to the room to the continental breakfast, everything was excellent. The hotel was beautifully decorated for the holidays. If we could have stayed longer we would!
Stayed 2 nights in Dec 2022

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were impressed with the quietness in our rooms. Also, the cleanliness throughout the whole facility. Holiday decorations were a very nice touch.
Stayed 1 night in Nov 2022

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heidel House
Suite was roomy but was lacking a desk or work area. Temperature was warm with no way to adjust. Otherwise a great stay. Beautiful location.
Stayed 1 night in Nov 2022

4/10 Poor

Susan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived our room was still being cleaned - when we were able to Get into our room it was full of cob webs and bathroom was a handicap bathroom without a shower . Glad we were only there for one night but it was expensive and we expected the room to at least be clean . When we notified the staff they basically shrugged their shoulders . It’s a beautiful hotel and perfect setting but was greatly disappointed in cleanliness and staff
Stayed 1 night in Oct 2022

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A beautiful property. Wished we could have stay longer. Loved the room and view. Pool - excellent! Front desk staff was less than friendly. Weird vibe.
Stayed 1 night in Oct 2022

8/10 Good

Christopher, Chicago

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The check in staff was very helpful. The staff at check out was unpleasant and dismissive. The building and rooms were very clean and maintained.
Stayed 1 night in Oct 2022

10/10 Excellent

Eugene

Stayed 1 night in Sep 2022

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The remodel is beautiful and very clean place to stay. The only problem we had was at check out, they didn't know how to apply the AARP discount. But otherwise, everything was great.
Stayed 1 night in Jul 2022

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great resort.
Stayed 1 night in Jul 2022