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"We will definitely be back, loved our stay"

"Beautiful resort.Very clean, modern & welcoming. had two food trucks near the water park. I must say I did enjoy my stay but with a few hiccup our flight was delayed,arrived at the hotel late 7:30pm 8pm. We were seated while a staff member checked us in, they did not explain or informed us of anything.. just gave us our bracelets/ room key. There a barcode on the “ room key “ holder that another hotel guest a day later told us to down load and we could see what is happening through the days in the resort/ room service menu/restaurants etc. My biggest problem. I reserved a double bed suite since it would be my cousin a guy and me staying. When I got to my room it was single bed .. I called reception and was basically told that unfortunately first come first with rooms That they could accommodate me tomorrow and that the sofa bed can be used. They informed me room service would come and set it up. We left get something to eat and when we returned no one had came to set up or bring estar covers and pillows for the sofa bed. Called informed and someone showed up opened the sofa bed , no pillows or blankets and left. Next morning went to the lobby early, request a room change and was told no rooms available and that maybe they could accommodate me tomorrow. Wait what?i reserved two beds!ask if there were rooms available with two beds in the adults only side,but I would be charged extra fee, so it was sleep on a sofa bed or pay a fee to get the extra bed you reserve. "

"Flawless. Food was good, drinks were good, pool and beach. Cant go wrong staying here. My go to all inclusive while staying in Negril. "

"Amazing on all points . Staff was fantastic. Already booked for this winter Grounds clean rooms great . Wonderful drinks and food"

"The beach was nice the pool was good room location was great could use some updates to the bar and the staff was on their phones all the time and not attentive The gardens are gorgeous, the food was great for the prices Great location and sunsets "

"Nice place, clean, comfortable"

"We recently stayed at this resort, and overall it was a very pleasant experience. The resort was very clean, and the staff were extremely friendly and helpful. This was actually our third time staying here, and we have always enjoyed the atmosphere and service. However, we were very disappointed with the restaurant reservation system. According to the website, reservations open at 8:00 a.m. on the same day, but every time I tried to reserve right at 8:00 a.m., the system showed that everything was already fully booked. This happened several days in a row. During our previous visits, the restaurants operated on a first-come, first-served basis, which worked much better for guests. The new reservation system does not seem to function as advertised, and it was frustrating not being able to secure a reservation despite trying exactly when reservations opened. I hope the resort reviews this system or improves the process so guests can actually access the dining options that are advertised."

"Family friendly "

"Was our second time visiting this wonderful property, truly a paradise, and a home away from home. The place is stunningly beautiful and relaxing, the food was terrific and the staff was wonderful and expertly trained when it comes to keeping their guests happy and fulfilled. Thank you Kym, it was nice to see a welcoming face, and those things are what makes it so special, you're not just a number here. Special thanks to our housekeeper Meisha-Gay, so accommodating and such a wonderful job keeping our room square. THANK YOU Monique at the breakfast buffet, she made it all so nice for us. In lieau of this area getting hit by a life changing hurricane our stay didn't miss a beat and we had as great a time as we did the first time we went there. Thank you PRINCESS, we will be back before years end."