Seasonal outdoor pool, pool umbrellas, pool loungers

Reviews of Hydramis Palace Beach Resort

4 out of 5
Hydramis Palace Beach Resort
Dramia Apokoronas, Chania, Apokoronas, Crete Island

Reviews

8.4

Very good

Rating 10 - Excellent. 37 out of 99 reviews" "
Rating 8 - Good. 48 out of 99 reviews" "
Rating 6 - Okay. 6 out of 99 reviews" "
Rating 4 - Poor. 4 out of 99 reviews" "
Rating 2 - Terrible. 4 out of 99 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fabulous!
Stayed 5 nights in Aug 2022

10/10 Excellent

David

Stayed 1 night in Jun 2022
Response from ziboulia on 29 Jun 2022
Dear Guest, Thank you for your review . First of all I like to thank you for choosing Hydramis Palace Resort, for your holιdays . Your positive respond and your warm comments will encourage the whole team which will keep on perfecting our services in order to exceed your expectations. kind regards Hydramis Palace Team

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!!!
Stayed 7 nights in Oct 2021
Response from ziboulia on 27 Oct 2021
Dear Guest, Thank you for your review . First of all I like to thank you for choosing Hydramis Palace Resort, for your holιdays . Your positive respond and your warm comments will encourage the whole team which will keep on perfecting our services in order to exceed your expectations. kind regards Hydramis Palace Team

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Resort was ok. Service at the restaurant was good but the food was mediocre, it could’ve been better. Front desk customer service was horrible. I had to call for an issue with one of the neighbors for loud music, screaming and the guy hung up the phone. Walked to the front desk to complain and the guy said it will be taken care of and after half hour nothing was done. I was contemplating booking my vacation for next year there but I will be booking elsewhere.
Stayed 3 nights in Jul 2021
Response from Yiannis Kriventsis - Hotel Manager on 10 Jul 2021
Dear 642pilij, Thanks for taking the time to write your comments about our hotel. Frankly, we are very unhappy, the whole team of the hotel, for the fact that you describe these comments. All our customers congratulate us on how friendly and helpful are the colleagues of the hotel to all our customers and how eager they are to give solutions and make the stay of our customers as pleasant and comfortable as possible. All Reception staff are conscious of hospitality and offer our customers the services necessary for a 4 star hotel. About the food we have always the best comments from all our clients. Concerning the noiseof your neighbors room, I send the Front office manager and she was for 10 minutes out of the room, and she heard nothing. We hope that on your next visit to our Island to give us the opportunity to offer you the authentic Greek hospitality that we always offer to our customers.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2021
Response from Yiannis Kriventsis - Hotel Manager on 28 Jun 2021
Thank you very much for yoyr feedback. Hope to see you again in our hotel. Kind regards

8/10 Good

Alexandru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful and quiet. Not child friendly @ll. No activities for kids. Was very boring. No kids club as claimed. Kids not in mind in that hotel.
Stayed 10 nights in Aug 2019
Response from Katerina Stefanoudaki on 30 Aug 2019
Dear Guest, We would like to thank you for taking the time to share your feedback on expedia after your recent stay with us. Although we are delighted you found our resort peaceful and quiet, I was surprised to learn that some aspects of your staying, like children's activities, didn't meet your expectation. Please allow me to mention, that our hotel obtains a chilldren playground, children pool and a mini club which operates daily from 10:00-18:00. During its operation kids are drawing, playing cards, chess and many other games. Concerning children's animation program, our animation team organizes on a daily basis Mini-disco at 20:30, angry balloons game, crazy balls game, mini bawling and many other activities, like dancing, water polo etc. Nevertheless, all our guests comments are taken seriously and we examine them in detail. We do hope to have the pleasure and opportunity of welcoming you back to Hydramis Palace in the future, as we would welcome the opportunity to regain your confidence in our service. Best Regards Katerina Stefanoudaki Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness
could have better hotel service and recreation for
Stayed 14 nights in Jul 2019

10/10 Excellent

Lillie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hydramis Palace
It was amazing! The venue was beautiful! The staff help with excursion selection, food was great. The beach, the bars, the local dances. I was over the moon and glad I chose this location!
Stayed 13 nights in May 2019
Response from Katerina Stefanoudaki on 10 Jun 2019
Dear Mrs. Lillie, We would like to thank you for taking the time to share your wonderful review on Expedia after your recent stay with us! Kindly note, that such comments are giving us strength to go on and to improve our services and facilities according to the highest standards. Also, I would personally like to thank you for your kind words to our staff, who really try their best to fulfil the wishes of our guests and to make your stay unforgettable. However, it is also very important to have your detailed feedback, as we take all the comments into serious consideration as we believe that this is the most important source for improving our services. Once again thank you for your comments and I look forward to hearing from you further. Katerina Stefanoudaki Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2019
Response from Katerina Stefanoudaki on 6 May 2019
Dear guest, We would like to thank you for taking the time to share your review after your recent visit with us. We are very glad to learn that you had a wonderful experience and you enjoyed our services, accommodation and our staff as well. Looking forward to welcoming you once again in our premises Best regards Katerina Stefanoudaki Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Very good food and great staff in the restaurant. The room has poor air conditioning and is very hot.
Stayed 5 nights in Aug 2018
Response from Hydramis Palace Hotel on 19 Sept 2018
Dear guest, thank you so much for your kind remarks and comments. They inspire us to continue our efforts for even better and higher standards of services Thank you once again and we look forward to welcome you soon again Best regards Hydramis Palace Hotel

2/10 Terrible

Sheree

Disliked: Staff & service, room comfort
Lie, Deny, Accept No Fault!
We didn't get the room we booked. They told us that the images / descriptions on hotels.com is inaccurate. There is no wifi in the room. The breakfast was inedible, the mattresses rock hard, and the refrigerator doesn't work. It became a jumbled mess when we called to ask questions. We were looking for a beach front room which we reserved. It iwas 130 euro a night. The "sea view room" was 85 and the "partial sea view room" was 70. When we arrived we were told that we reserved a "sea view room" which is half a block away from the beach. I explained we reserved a beach front room but the front desk denied it even existed. I had to walk the grounds to show him!!! It was obvious that the room was given to someone else so I settled for a "Sea view room" but I booked it on hotels.com because he was still insisting on 130 euro. I was told he couldn't fulfill a hotels.com reservation until THE NEXT MORNING! After waiting two hours we finally got into a room. The next morning I get a call from the reservations manager who denied the existence of the beach front rooms until I showed her a map! She then told me that I'm in a "Front sea view room" which is different than the "Sea view room". I showed her pictures on hotels.com that I was in the exact room I booked. She tried to downgrade our room to a "partial sea view" !!! Fed up, I just left and called my bank for a refund. I'm on vacation, no time for this nonsense.
Stayed 4 nights in May 2018

8/10 Good

Bryan

Liked: Cleanliness, property conditions & facilities
Hydramis
Pros: Gorgeous location, friendly staff, clean, good entertainment. Cons: Modest size rooms, lots of rules (only certain types of drinks are included, can only be wet next to pool, can't swim at night, can't bring food back to room, etc.), mostly elderly clientele, rocky beach, internet is spotty and only available in public areas (not in guest rooms), no room service, not a lot of food variety day to day, spa staff was absent for 3 straight days.
Stayed 5 nights in Jun 2017
Dear Mr Bryan, thank you so much for the time invested in sharing your kind comments concerning your stay with us . We equaly appreciate your compliments AND your remarks.... As a RULE....., both are valuable to our continuous efforts to improve services an facilities Looking forward to hear from you again soon, we remain always at your service Thnaks , again, and best regards Hydramis Palace

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Hotel is excellent. It is very clean, food is delicious and staff very nice and helpful. We enjoyed the time we spent there. It's worth to stay there.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peasants palace
Five days prior to our arrival, an email was received informing of an error regarding our reservation. Apparently, the resort was overbooked and unable to honor our prepaid reservation submitted two months prior! When we checked on line, the exact days were still available for THREE TIMES the price I paid....hmmm, I'm smelling some local fish!

8/10 Good

Marita, London , UK

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
It is 4* but could improve cleaniness
We stayed in October for 5 nights, staff were really nice and helpful. Food could be improved by not having too many flies on the food and every where!! More variety, in the buffet as it became boring...after the second day. More activities inside the resort for example a show, music every night, zumba ect as nights were a bit quiet and could get boring.

10/10 Excellent

Anne, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautifully kept hotel and gardens,
we had a totally relaxing midsummer break, hardly any English here but not a problem as the Greeks made us very welcome.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to go well worth the visit and a beautiful hotel

8/10 Good

leigh , G

Liked: Cleanliness, staff & service
A relaxed hotel
Myself and my husband stayed here in June 2015. We were welcomed into the hotel and although had booked half board we were given all inclusive. The room we had booked was a partial sea view which was excactly that as the view directly in front of us was of a wall but if you leaned over the balcony and looked out to the side you could see the sea, we asked for a better room and two days later we were given a marginally better room although this did look over a derelict hotel that had a horse wandering around in it. The food was typical all inclusive edible but not great. The hotel staff were wonderful truly the most friendly and helpful hotel staff I have met especially Alki the barman. The hotel is close to a very small parade of shops and tavernas but don't expect great dining experience although the staff in these places make up for the lack of food choices. Pool area was clean and quiet never a problem getting a sun bed and the pool bar had adequate snacks and drinks Overall if you want a chilled out, clean and friendly hotel this is the place to visit make sure you visit the many beaches along the coast as they are wonderful especially a little place called bali.

8/10 Good

Huntee, glas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent, clean, safe
Used the hotel as a base for a friend's wedding in Georgoupolis The hotel manager arranged for a driver to collect us at Heraklion & as we arrived late evening had supper for us in the fridge in the room, It's a family resort hotel but keen to make the most Independant travellers on budget flights from uk, The town's 10mims away on an hourly bus which costs 1.60€, I'd go back again.

10/10 Excellent

Anja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein sehr schöner großer Hotelkomplex direkt am Meer. Das Personal ist immer sehr freundlich und spricht verschiedenste Sprachen. Wir waren sehr traurig, wieder fahren zu müssen. In der direkten Umgebung besteht keine Möglichkeit zu Fuß zu flanieren bzw. zu bummeln. Man muss erst einen Kilometer die kleine Straße neben der Schnellstraße entlang gehen um an ein paar Geschäfte und Restaurants zu kommen. Wer aber mobil ist, oder sowieso den Urlaub nur im Hotel verbringen möchte, dem wird es an nichts mangeln.
Stayed 8 nights in Oct 2023

8/10 Good

Jari

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All inclusive did not meet our expectations. The drink and snack offer included was limited and of poor quality. Breakfast, lunch and dinner were good. Coffee was missing from lunch and dinner. Drinks were only served at the pool bar. Everything in the lobby bar was chargeable. We are used to almost all hotel services being included in all inclusive. The hotel was clean and comfortable.
Stayed 7 nights in Oct 2023

6/10 Okay

Aki, Parkano

Travelled with group
Liked: Cleanliness, staff & service
All inclusive ei vastannut odotuksia. Juomat olivat ilmaisia vain allasbaarissa, mutta eivät ilmaisia lounge baarissa. Kuka illalla viitsi mennä aina rantaan 100 metrin päähän. Kaikki juomat olivat paikallisia "merkkituotteita", mutta tunnetut kansainväliset juomamerkit eivät sisältyneet all inclusiveen. Hanaolutta ja hanaviiniä🙄. Lounaalla ja päivällisellä ei tarjottu kahvia tai jäätelöä. Allasbaarissa oli heikko snack tarjoilu. All inclusive hinta/laatu ei kohdanneet.
Stayed 7 nights in Oct 2023

6/10 Okay

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Établissement correct personnel au top surtout la barmaid Daniela qui est toujours souriante et fait son maximum pour satisfaire tout le monde par contre il y a trop de supplément par exemple pour le coffre dans la chambre et pour le dernier jour pour 2 h en plus dans la chambre 20€ pour pouvoir prendre une douche !
Stayed 7 nights in Sep 2022

10/10 Excellent

Lars-Erik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Familie plass
Her er det rolig med bade basseng for både store og små, om du ikke liker for mye varme så kan du boltre deg langs sjøen der det er en del vind og veldig behagelig. Du kan også velge all inclusive og halv pensjon eller bare frokost, finnes noen restauranter like i nærheten.
Stayed 7 nights in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to have relaxing holiday
Nice stay. Pool area was nice and directly connected to beach. Relaxing time with all inclusive service. Quite old hotel but mostly in good shape. Tennis court was bad and also ping pong equipment etc should be replaced.. Good service. Specially our early check-in was really well organized
Stayed 4 nights in Jul 2022
Response from ziboulia on 1 Aug 2022
Dear Guest, Thank you for your review . First of all I like to thank you for choosing Hydramis Palace Resort, for your holιdays . Your positive respond and your warm comments will encourage the whole team which will keep on perfecting our services in order to exceed your expectations. kind regards Hydramis Palace Team

10/10 Excellent

Rosemarie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches zuvorkommendes Personal. Der Service wird hier wirklich gelebt.
Stayed 7 nights in Oct 2021
Response from ziboulia on 27 Oct 2021
Lieber Gast, Vielen Dank für Ihr liebes, positives Feedback. Wir werden alle Ihre wunderschone Kommentare an unser Team weitergeben. Es ist sehr nett und sehr hilfreich von Ihrer Seite, unsere Mitarbeiter gerade in dieser herausfordernden Saison mit einer solchen Belohnung zu unterstützen. Wir wünschen Ihnen alles Gute, bleiben Sie gesund und hoffen, Sie in der nächsten Saison wieder begrüßen zu dürfen. Mit freundlichen Grüßen, Hydramis Palace Team

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel agréable
Hôtel très correct aveccde belles prestations et jolie chambre. Un peu de bruit par contre. Petit déjeuner parfait
Stayed 1 night in Oct 2021
Response from ziboulia on 18 Oct 2021
Dear Mrs Marie, Thank you very much for your nice comments!!!! Enjoy your stay with us!! kind regards Lazaridou Liana Sales manager

6/10 Okay

Verified traveller

Stayed 3 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr saubere Anlage, sauberer Pool, freundliches Personal, direkt am Meer - Essen mittelmäßig, die meisten Getränke im All-in Paket sind nicht gut
Stayed 4 nights in Jul 2020
Response from Tassos Tsakiridis on 23 Aug 2020
Kalimera, Sehr geehrte Damen und Herren , Ein herzliches Danke schoen dass Sie fuer. Ihre Urlaubswahl das Hydramis Palace bevorzugt haben. Ein besonderes Danke schoen ebenfalls fuer die positiven Bewertungen . Sie koennen sicher sein das Diese einen erhebleblichen Beitrag dazu leisten, dass Wir mit noch mehr Energie und Ispiration weitermachen , um unsereren Gaesten bessere Standarts und einen noch besseren Service bieten Koennen. Mit Hochachtung Der Hotelmanager Tassos Tsakiridis

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Grand sans être grand, Personnel Souriant et sympathique Hotel entretenu, Bonne literie, Propre
Stayed 10 nights in Sep 2019
Response from Katerina Stefanoudaki on 1 Oct 2019
Dear Guest, We would like to thank you for taking the time to share your candid comments on Expedia, after your recent stay with us. We thank you as well for your kind words concerning our staff whilst we are very pleased to learn that you had a beautiful and relaxing holidays next to us. Looking forward to welcoming you once again in our premises. Best regards Katerina Stefanoudaki Hotel Manager

10/10 Excellent

Ioanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Είχα πάει πριν 8 χρόνια χαίρομαι που εχουν κρατησει την ποιότητα τους !!!
Stayed 1 night in Sep 2019
Response from Katerina Stefanoudaki on 2 Oct 2019
Αγαπητη Ιωάννα, Σας ευχαριστούμε θερμά για το χρόνο που διέθεσες να μοιραστείτε στο Expedia, αυτή την υπέροχη κριτική. Χαιρόμαστε ιδιαίτερα που μας επιλέξατε ξανά μετά από 8 χρόνια και ελπίζουμε να σας φιλοξενήσουμε σύντομα για άλλη μια φορά στις εγκαταστάσεις μας. Με εκτίμηση Κατερίνα Στεφανουδάκη Hotel Manager

10/10 Excellent

Jean-Pierre, Castelnau-le-Lez

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
grande chambre avec terrasse et vue mer, belle piscine, grand nombre de transats en bord de mer, petit-déjeuner copieux et varié
Stayed 7 nights in Sep 2019
Response from Katerina Stefanoudaki on 1 Oct 2019
Dear Jean Pierre, We would like to thank you for your lovely words after your recent stay with us, at Hydramis Palace. It has been always a pleasure to learn that our guests enjoyed to the maximum our facilities and services and we contributed to have such a wonderful vacations. Once again we thank you for your kind words and we look forward to welcoming you once again in our premises. Best Regards Katerina Stefanoudaki Hotel Manager

10/10 Excellent

W F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastische twee dagen en overnachtingen met half
Heel erg naar ons zin gehad Overvloed aan alles Personeel heel vriendelijk en hulpvaardig
Stayed 2 nights in Sep 2019
Response from Katerina Stefanoudaki on 6 Sept 2019
Dear gest, Thank you so much for your kind feedback after your recent stay with us at Hydramis Palace. We are very pleased you had such a wonderful holidays and hope to have the pleasure to host you once again in our premises Best regards Katerina Stefanoudaki Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo más reseñable desde el punto de vista positivo es la limpieza de las instalaciones, y la amabilidad del personal de Por otra parte, el personal de recepción, y en concreto María, siempre están dispuestos a solucionar cualquier problema o necesidad del cliente. Mención aparte es la eficiencia y discrección de Joseph (todo un caballero), y de Lina (tan cariñosa y cercana). Ella fue, de largo, la empleada del hotel que nos alegraba el día. Un tesoro del Hydramis Palace, que nunca debe ir a un museo.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Aug 2019

10/10 Excellent

Nikolaos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotellet var supermysigt! Vissa i personalen va lite halvt otrevliga men det får man väl alltid räkna med! Men overall hade jag otroligt bra dagar där!
Stayed 5 nights in Aug 2019

8/10 Good

Rousos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
SPIAGGIA E MARE DELUDENTI, STRUTTURA LONTANA DA CENTRI ABITATI
Stayed 11 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 14 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019

10/10 Excellent

Farshid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon Hôtel
Belle réception et joli lobby. L'accueil est très bien et à la réception ils sont très sympas. On avait réservé deux chambres avec piscine partagé. Après deux jours on a enfin pu avoir deux chambres côte à côte mais jamais partagé la même piscine. Mais à leur décharge, on avait réservé deux semaines avant. Les chambres sont de taille correcte mais pas très grande. La salle de bain est plutôt petite. La piscine 3x4m. Vue sur un immeuble inachevé mais ce n'est pas gênant car le jardin à côté est joli. Le petit déjeuner est très correct et très complet. Pas mangé au resto car B&B et vu le prix, on mangeait mieux et moins cher autour. La piscine est très agréable et la mer et très bien, même si la plage est de galets. Les transats sont sur du sable. Une fois ds la mer après 3 m c'est du sable. Mais attention bcp de petits rochers. Dans l'ensemble bien. Vaut le prix.
Stayed 13 nights in Jul 2019
Response from Katerina Stefanoudaki on 22 Jul 2019
Dear Mr. Farshid, I would like to thank you for your wonderful review following your recent stay with us at Hydramis Palace. I am very delighted that you found our garden pretty, and our room in a good size, well-kept and clean. The fact that you liked our facilities and food make me especial proud for our services since we managed to offer you unforgettable holidays. Kindly note, that here at Hydramis we are guest oriented and our main target is to satisfy every single wish. Your kind words about our reception staff has already been communicated to them and they are very happy and proud about this. Looking forward to welcoming you once again in our premises Best regards Katerina Stefanoudaki Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flott hotell, om noe skulle være negativt så må det være at det er en del rullestein du må passere før du går ut i sjøen, men ikke noe problem.
Stayed 8 nights in Jul 2019
Response from Katerina Stefanoudaki on 19 Jul 2019
Dear guest, Thank you so much for taking the time to share your nice comment on Expedia, following your recent stay with us at Hydramis Palace! I am very happy that you liked our hotel and facilities and you had a great holidays with us Looking forward to welcoming you once again in our premises Best regards Katerina Stefanoudaki Hotel Manager

8/10 Good

Hazar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra hotel!
Bra mat på alla tre måltider men kalltallriken till sent kommande var inte riktigt bra. Väldigt trevliga personal! både i restaurang och i pool bar.... Kassaskåpet på rummet borde vara kostnadsfritt istället för 3€ per dag tycker jag.
Stayed 8 nights in Jun 2019
Response from Katerina Stefanoudaki on 6 Jul 2019
Dear guest, We would like to thank you for taking the time to share your kind review on Expedia, after your recent stay with us. I am very glad that you found our staff friendly and helpful and our food delicious. Nevertheless, i was surprised when i learn that you didn't like the cold plate since we never had a complain before. Kindly note, that all our guests comments are valuable since they help us to become better and improve our services. Looking forward to welcoming you once again in our premises. Best regards Katerina Stefanoudaki Hotel Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Doppelzimmer mit seitlichem Meerblick (442-446) haben einen besseren Ausblick als Doppelzimmer mit Meerblick. Sogar Wasser mit Minze ist nicht in All in enthalten. Die Snacks an der Poolbar sind ungeniessbar, Eis geht. Die Zimmermädchen arbeiten perfekt.
Stayed 10 nights in Jun 2019

4/10 Poor

Roland

Bon pour une nuit, c’est tout
Nourriture à revoir Trop de quantité mais une qualité vraiment médiocre Harcelé dès notre arrivée à table pour acheter une consommation Pas d’eau à disposition !!!! Inadmissible
Stayed 1 night in Jun 2019
Response from Katerina Stefanoudaki on 14 Jun 2019
Dear Mr. Roland, We would like to thank you for taking the time to share your review on Expedia, after your recent stay with us at Hydramis Palace! Although we are happy that you found our buffet very rich we were surprised to learn that you did not liked our food since until now we have only excellent comments. Concerning your second comment we are very sorry that our staff's effort to serve you with the best possible way you rate it as a Harassment. Probably you are HB guests thats why you deserve only Breakfast and dinner and you are not included to the All Inclusive Programe. We are very sorry that we didn't meet your expectations and we hope to have the honor to serve you some another time in the near future. Best regards Katerina Stefanoudaki Hotel Manager