2 outdoor pools, sun loungers
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Reviews of Giannoulis – Grand Bay Beach Resort - Adults Only

4 out of 5
Giannoulis – Grand Bay Beach Resort - Adults Only
Kolymbari, Platanias, Crete Island

Reviews

8.2

Very good

Rating 10 - Excellent. 36 out of 86 reviews" "
Rating 8 - Good. 33 out of 86 reviews" "
Rating 6 - Okay. 8 out of 86 reviews" "
Rating 4 - Poor. 4 out of 86 reviews" "
Rating 2 - Terrible. 5 out of 86 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our First trip to Crete, this resort was on the quite side, so if you looking to unwind and relax , this is the place. The meals were pretty good and the desserts amazing. The staff were pretty friendly although I find the bar staff at the pool could be a bit more friendlier.
Stayed 8 nights in Aug 2023

8/10 Good

Hoi Tak

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing holiday
Stayed 7 nights in Oct 2021

8/10 Good

Ofek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
We very much enjoyed our stay in this hotel. Very nice hotel. Beautiful comfortable rooms with an excellent service. Make sure to make reservation the sea view.
Stayed 3 nights in Jul 2021

8/10 Good

Carolyn

Liked: Staff & service
great location for driving to western beaches.
This is a medium size hotel on a rocky strip of beach in a small beach town. Nice atmosphere but if crowded there is not much space between rooms, chairs on the patio or beach. Pools spaced throughout property is a nice touch. Best part was the location- good driving distance to many great western beaches. Food is okay. Servers working hard during trying times. Several restaurants nearby but not all opened back up after Covid. 3.5 stars. 4 for location.
Stayed 6 nights in Sep 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
You couldnt fault the staff, they were so friendly and helpful. We were aware until 4 days prior to departure that the hotel was closing. It was very quite, rooms pleasant but dated. We enjoyed our stay overall but it didnt meet expectations of a 4 star hotel
Stayed 4 nights in Oct 2019
Response from Giannoulis Hotels & Resorts on 31 Oct 2019
Dear Guest, Thank you very much for your kind words about our staff members and for taking the time to provide us your feedback. We are sorry to hear that your stay at our Resort did not meet your expectations. However, the management and the staff of our resort are already informed about your notices in order to proceed with all the necessary reactions. We hope that you will give us a second chance to welcoming you again in the near future, and maybe earlier in the summer season. Best regards, The management

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Basic place noting luxurious, perfect to stay a night, clean and gentle, but not a week resort.
Stayed 1 night in May 2019
Response from Giannoulis Hotels & Resorts on 20 May 2019
Dear Guest, Thank you very much for taking the time to share your experience of your one night stay here with us. Our resort offers plenty of services and facilities in order to provide a comfortable long or short stay under a child free environment beside the beach. We hope that you will give us a second chance to seeing you again in the near future. Best regards

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, quiet location and staff are very helpful. Is kept really clean and has all the facilities you need on for a relaxing holiday.
Stayed 7 nights in May 2019
Response from Giannoulis Hotels & Resorts on 20 May 2019
Dear Sarah, Thank you so much for your kind words and for choosing to spend your summer holidays here with us! We are happy to see that you had a relaxing stay and that you enjoy our services and facilities so much! We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is right on the ocean and we had ocean view room. Spectacular! Esp compared to other hotels in the town or Kolymbari. The food was amazing!
Stayed 4 nights in Apr 2019
Response from Giannoulis Hotels & Resorts on 10 May 2019
Dear Guest, Thank you so much for your kind words and for the excellent scoring!! We are glad to hear that you had a pleasant stay here with us and we hope that you will visit us again in the near future! Best regards, Giannoulis Hotels & Resorts

10/10 Excellent

Darius, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experiance
Very friendly staff made us feel very welcome. The food choice was good and the deserts were great. Overall, we have enjoyed the stay. There were also live music and entertainments almost every evening.
Stayed 7 nights in Oct 2017
Response from Giannoulis Hotels & Resorts on 31 Oct 2017
Dear Darius, Thank you so much for taking the time to share your experience of your stay with us and for all of your kind words and compliments! We are happy to read that you had such a pleasant stay and that you enjoy all of our available facilities and services. Regarding your notices about our TV channels and the clothes storages we would like to inform you that the management and the staff of our resort are already informed about in order to proceed with all the necessary moves. We hope that you will give us the chance to welcoming you again in the near future. Best regards.

8/10 Good

K from Surbiton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adults Only hotel right on the beach.
We had a ten night stay which was extremely relaxing and quiet. The hotel was excellently placed with a 20 second walk to the beach. The staff were very polite, helpful and efficient. Some of the rooms were allocated lie out beds next to a pool otherwise it was first come first served. The lie outs on the beach were rented out at 2.50 euros per day. We left feeling calm and relaxed with a healthy tan thrown in.
Stayed 10 nights in Aug 2017
Response from Giannoulis Hotels & Resorts on 16 Sept 2017
Dear K, Thank you very much for your detailed review and about choosing to spend your summer vacations here with us. As you mention, our resort is ideal for relaxing vacations under a child free environment in front of the beach. We are glad to read that this was exactly what you are looking for your holidays. The management and the staff of our resort wishes you all the best and we hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

8/10 Good

Raymond, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel / beach access in the area
This hotel is a lovely place to spend time and has bus pick ups outside which the local tour operators come to directly so you can survive without a car. Everyone was friendly and the week passed by seemingly too quickly.
Response from Giannoulis Hotels & Resorts on 28 Nov 2016
Dear Raymond, Thank you very much for your review and for all of your kind words. We are glad to learn that you had a pleasant stay here with us and we hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Response from General Manager on 28 Nov 2016
Dear Guest, Thank you very much for your rate. We hope that you will give us the chance to seeing you again in the near future. Best regards, The management.

2/10 Terrible

Samantha, Vienna

Disliked: Staff & service
Awful hotel and management
Awful hotel and management. I have sent the hotel management 2 emails about the issues we encountered during our stay and they do not even bother to reply. Our main issue was we booked and paid in advance for a Beachfront Junior Suite with Sharing Pool but were given a small dark room at the back of the hotel. We were told that there were already guests in the Beachfront room we had booked and that we had to take the other room. The hotel staff were quite rude about it even though they admitted that it was the hotel's fault (although the reason for the mistake kept changing so we were not being told the truth). After I called Hotels.com for help the hotel "found" another available room for us which was bigger but still located at the back of the hotel and it also had no sea view. The hotel manager told us several times that we would receive a refund for the room mistake which was clearly a lie as the hotel has not given us any refund to this date and they do not answer my emails. This hotel has the worst customer service that I have encountered in many years.

4/10 Poor

bill

Liked: Staff & service
Just ok
The hotel itself is really a 3 star rather than a 4. The staff are excellent and could not be more accomadating. The breakfast buffet is awful. Basic and bland just like the rooms. The location of the hotel was great being near the Habour which has nice restaurants.
Response from Giannoulis Hotels & Resorts on 28 Nov 2016
Dear bill, Thank you very much for your review and for your feedback. We are really sorry to hear that our breakfast buffet did not meet your needs. However, most of our guests are totally satisfied from the variety and the quality of our served breakfast. We hope that your will give us the chance to welcoming you again in the near future. Best regards, The management.

10/10 Excellent

Shai, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderfull vacation
We were 4 couples and stayed 3 nights at the hotel. On our check-in, we were welcomed by Alex and the staff and we must say that Alex was very kind and warm and gave us the best service everrr!!! The hotel was on the beach, surrounded by great restaurants in peacefull nighburhood. The hotel's main pool and the shared pool are infinity pools, magnificent view, delicious breakfast and freindly staff. Thank you for great vacation, Alex you are the best!
Response from General Manager on 28 Nov 2016
Dear Shai, Thank you very much for your review and for all of your kind words about our staff members. As you notice during your stay, the satisfaction of our guests is the first priority for the management and the staff of our resort and we are really happy to learn that we manage to achieve our target at your case. We are looking forward to welcoming you again in the near future. Best regards, The management.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic resort in a very peaceful Environment
The resort is about 30min drive from Chania main town or 20min from Platanias (party place). 45min taxi from airport. If you are looking for a chill stay away from all the main crowd this place is for you. Waking up each morning to the sound of the waves and direct access to pool and beach was such a nice relaxing experience. The staff was very helpful upon arrival (7am) and offered us free breakfast and guided us to chill and wait by the pool while the room was getting ready. It's not a party hotel to meet people, the age of guests are most around 60+.
view from 207 (junior suite direct pool access)
Response from Giannoulis Hotels & Resorts on 31 Aug 2016
Dear Guest, Thank you so much for your detailed review and for taking time to share your experience of your stay in our resort. As you mentioned, the child free environment and the location of our resort is ideal for those who are looking for relaxing vacations in front of the beach. We are glad to learn that you are totally satisfied from our available services and facilities and we will be very happy to seeing you again in the near future. Best regards, The management.

6/10 Okay

Stephen, West sussex

Liked: Cleanliness
Promised so much, delivered so little
I think the full season started the week after we arrived. Not being totally negative- ,the staff were friendly & helpful,the housekeeping first class with fresh linen every day. .. but it's a bit like trying to hold superbowl in a playpark. the Hotel was just not 4star. No armbands for all-inclusive but then asked our room number everytime. No organisation for-- mealtime seating, where to swim, where the gym or spa were .The free Wifi dropped out every 5 minutes. the swimming pools not heated Outside walkways just wooden slats, some rotten & muddy. There was also dogs in the area, & spoiled the beach a little with their mess. The food plentiful if you like processed but not good Greek food. Little variety and either bland or totally overspiced.... and the first time ever I've seen duck including the entire webbed foot! Again, for a 4 star hotel a little more effort. The soft boiled eggs at breakfast were good though. Lots of local drinks. Very good strong cocktails but the beer and the soft drinks all had a chemical taste that was unpleasant and the local bottled wine tasted corked. There were items totally out of the Hotels control, the beach and surrounding area very run down and scruffy. The bus service to Chania, reported as every 30 minutes from outside the hotel was a 15 minute hike to the far end of town and then up to an hours wait, if you're lucky and the bus is not full. The trip to Chania, however, around 60 minutes, is well worth the journey.
Response from Giannoulis Hotels on 13 Jun 2016
Dear Stephen, Thank you very much for your review and for your preference shown in our resort to spend your summer vacations. Firstly, we would like to mention that our staff asks for the room number during the meals, just for a double check. We are really sorry about any inconvenience this policy of our resort caused to you. Moreover, taking the advantage about your notice regarding the wifi, we would like to inform that recently the internet connection of our resort, upgraded in to high speed internet broadband. Finally, the management and the staff of our resort are already informed about your notices regarding our served food, in order to proceed with all the necessary moves. We hope that you will give us the chance to welcoming you again in the near future. Best regards, The management.

10/10 Excellent

Claire, Bedford, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet relaxing holiday
Had a wonderful stay at this hotel. We had a junior suite on the ground floor with direct access to the pool. The room was very spacious , clean and comfortable. When we arrived we had a complimentary bottle of wine and a fruit bowl in our room. Directly outside our room was a balcony with table and chairs with stairs leading down to the edge of the pool. We had our own sunbeds so there was no need to rush down early to get a sunbed. At the end of the pool there is a bar that you can swim up to and the sea is just on the other side of the pool so while you lie by the pool you can hear the waves crashing on the beach. The beach is pebbly but there are sunbeds if you want to lay there. There is very little to do in the immediate area but if you are looking for a quiet relaxing holiday this is a lovely hotel to go to. There is a monastery that you can visit and a handful of shops so if the weather isn't great and you can't really sunbathe then you may need to travel a little further to find other things to do. The meals were lovely with lots of choice. We were all inclusive and you can have beer, wine, local spirits, cocktails and soft drinks. The staff were really friendly and helpful and we had a really lovely time.
Response from Giannoulis Hotels & Resorts on 7 May 2016
Dear Claire, Thank you very much for your detailed review and for your feedback. The opinion of our guests is very important for us in order to upgrade our services to the highest level. As we can understand, you had memorable vacations in Crete, and we are really glad to learn that your stay in our hotel was a part of it. Thank you very much once again for all of your kind words and compliments about our staff members and our services and facilities. We are looking forward to welcoming you again in the near future. Best regards, The management.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Giannoulis Hotels on 28 Apr 2016
Dear Guest, Thank you very much for your excellent rating. We are looking forward to welcoming you again in the near future. Best regards, The management.

10/10 Excellent

David, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great low-key break
Stayed here for 5 nights on a short break. Booked a junior suite with shared pool, and the room was great. Comfy bed, a patio with sun loungers overlooking the pool and beach. The all inclusive buffet was better than I was expecting and the staff were friendly and helpful. There isn't much else going on in Kolymvari so if you want night life etc perhaps better try somewhere else. But if you're after a relaxing break then this offers great value and a nice, small hotel atmosphere.
Response from Giannoulis Hotels on 9 Oct 2015
Dear David, Thank you very much for your review and for all of your kind words. As you notice, our resort is ideal for relaxing holidays in front of the beach. We are looking forward to welcoming you again in the near future. Best regards The management.

10/10 Excellent

David, Walsall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic views
Superb views. Was allocated incorrect room but was sorted out next day and given free upgrade to ultra all inclusive. Food was great but could have been warmer. Overall had a fantastic stay and would not essitate returning
Response from Giannoulis Hotels on 9 Oct 2015
Dear David, Thank you very much for your review and for all of your notices. We are really proud about we managed to provide you a pleasant stay at our resort. It will be great if you give us the chance to seeing you again on your next visit at Crete. Best regards The management.

8/10 Good

James, Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel with friendly, helpful staff
Overall this hotel was more than adequate. We spent very little time there - checked in after midnight, spent the entire next day off prem at Elafonisi, and checked out super early the next morning - so can't really comment too much on stuff to do at the resort. Bed was comfy, and the room was clean. The staff was really cool and had kept some food ready for us the night we showed up late and prepared a breakfast for us the morning we had to leave early. The weather was really windy, and so the bay/beach outside the hotel was really rough, not really swim-able. not sure if it's like this the whole year, but aside from the bay it was an hour by bus minimum to the next beach. Just FYI in case you're traveling to Crete for beaches. Also the neighborhood outside the resort was a little run down. If you go, definitely hit Elafonisi; I have never seen water that clear. It was literally like a swimming pool.
Response from Giannoulis Hotels on 9 Oct 2015
Dear James, Thank you very much for your review and for all of your kind words. We are sad to read that during your stay the weather was windy, but taking the advantage we would like to notice that this happens only a few days during the summer season in the area. It will be our pleasure to seeing you again at our resort and for more staying days. Best regards The management.

10/10 Excellent

Victoria, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel rating is real 4 star
Private beach, nice stuff. Very sloooow WIFI, needs improvement badly. Beside that everything OK!
Response from Giannoulis Hotels & Resorts on 16 Sept 2015
Dear Victoria, Thank you very much for your compliments and for the excellent scoring. Regarding your comment about the Wi fi internet connection, we would like to inform you that we are already proceed with the necessary updates of our systems and everything works fine. We are looking forward to welcoming you again in the near future. Best regards, The management.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
very relaxed, amazing staff, enough to do if you didn't want to stay by the pool. Food was ok but lots of Greek food which was lovely, loads of choice.
Response from Giannoulis Hotels on 16 Sept 2015
Dear Guest, Thank you very much for your kind words and for the excellent scoring! We are really proud about we managed to provide you a pleasant and a memorable stay. It we will be our pleasure to seeing you again in the near future. Best regards, The management.

6/10 Okay

Julian, Virginia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
4-star resort with a distinct 2-star feel
The hotel was fine and some features were 4-star as expected, but quite a few aspects felt like a cheap hotel and service. Waiters and the concierge making you feel like you are inconveniencing them; offering you a lunch box for a day excursion and opening it to find 4 dry pieces of toast and two slices of ham and an apple; nickel and diming you for $5 per day for a beach chair for example. The staff was friendly, but weirdly unhelpful: for example when asked by a waiter standing near the bar for a bottle of water, he told us that the waiter manning the bar would be back soon (also no real bar tenders, just waiters that would mix drinks if you told them what to put in the drink). The beach was very rocky and uncomfortable to walk on, let alone sit on, so dont expect a soft sandy beach. The rooms had only single beds pushed together (they slide apart so we slept in separate beds for our hunnymoon), which is quite odd for an Adults only place. Overall we still had a good time and fun because we were on vacation, but it wasnt what we had hope for.
Response from Giannoulis Hotels on 16 Sept 2015
Dear Julian, Thank you very much for taking time to review us and for your feedback, as the opinion of our guests is very important for us in order to upgrade our services to the highest level. The management and the staff of our resort are already informed about all of your comments in order to proceed with all the necessary moves. We hope that you will give us the chance to welcoming you again in the future. Best regards, The management.

10/10 Excellent

Beth, Miami Fla.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you want peace and quiet this is it!
Excellent staff so friendly and they welcomed us with a drink!
Response from Giannoulis Hotels & Resorts on 18 May 2015
Dear Beth, Thank you very much for taking time to review us and for all of your kind words, As you notice, the location of our resort is the ideal for relaxing holidays. We are looking forward to welcoming you again in the near future. Best regards, The management.

2/10 Terrible

Kirk, Canada

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Beware of Greeks offering upgrades
The hotel was overbooked and they treated us very rudely when trying to push around from one room to another then to a completely different hotel. The over booking policies of this particular hotel chain is offensive. Beds were hard but everything else would have been ok without the overbooking issue.
Response from Giannoulis Hotels on 14 Feb 2015
Dear Kirk, Thank you very much for your review. Firstly, we would like to apologize for any inconvenience the reallocation caused to you, but as we informed you, some unexpected issues forced us to take this decision. Furthermore, we would to apologize for any behavior of our staff members seemed rude to you. We hope that you will give us the chance to welcoming you again under better conditions. Best regards, The management.

10/10 Excellent

Pilo, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommend!
Looked like a promising spot.. was even better when we got there. Great location.. such a great group of staff / employees.. Everyone was polite.. gave great service with a smile.. and made our 4 night stay special and enjoyable. Thank you all...!

4/10 Poor

Anne, Northamptonshire, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dissappointing hotel
This was the last of four hotels that we stayed at while touring around Crete and it was by far the worst and most dissappointing. I most certainly would not recommend it and won't be returning. The hotel was tired and lacking tlc! The bar staff were great, but everywhere else they seemed lazy, maybe because they were short staffed?The food was awful and even at the beginning of restaurant service looked as if it had been there for a long time and wasn't always hot. As a result we ate out each evening and declined breakfast on the last day as we couldn't find clean glasses, cups, etc.

2/10 Terrible

Nick, Seattle, WA, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Decent Motel standards, but Certainly Not a Resort
Location is terrible (in a rundown alley and 45 minute bus ride away from anything relevant). However, the 3 local restaraunts have great food. The beach is easily the worst in Crete. Large stones make up the beach and it's brutally painful to get to the water. The Hotel is very dirty and hasn't been cleaned (other than the sheets) for who know's how long. There are fees for everything (towels, sunbeds, wifi, and in-room safe). This "resort" is not airconditioned either. Their air conditioning is literally a fan. The rooms are very plain and the bedding is extremely uncomfortable. The "restaurant" in the hotel has some of the worst food I've ever experienced at a "resort" and seems to be re-heated frozen food. Anything loosely resempling a resort amenity is actually an amenity of their "sister resort" that's a 35 minute drive away. This Motel should, in no way, ever be advertised as a 4 Star Resort, or a Resort of any kind. Chania is a very beautiful side of the island, but do yourself a favor and look at the other three cities (Platanias, Agia Marina, Stalos, or Chania) for hotel accomodations. The beaches are 10 times nicer and resorts are much nicer and 3 times less expensive than Grand Bay Beach "resort". Overall, the Chania/West End of the island is the most beautiful in my opinion, but this hotel is definitely a miserable place to stay.

8/10 Good

despina

Liked: Cleanliness, staff & service, room comfort
we had a very good time over all. the hotel staff is so kind, but we had trouble consuming the breakfast served- but quality food, issues of hygiene occurred as well..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family hotel
Lovely hotel. I like the idea of having small swimming pools around the hotel (some for private use only). Lots of families. Beach was pebbles. In a village. Grear if you want a relaxed beach holiday with trips to Chania. Anything further is a trek.

10/10 Excellent

Babak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything in this hotel is just great. Big and clean rooms, good breakfast, very nice and helpful personnel, good location in the village of Kolymvari with nice neighborhood, and above all, being just besides the sea. Just keep in mind that the hotel's beach is not sandy but is full of small stones so it is better that you take a good paire slipper shoes with you.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
OK Hotel
Hotel was ok, however breakfast was not good, and most of personnel is far below average.

10/10 Excellent

Aprajita, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GRAND BAY BEACH RESORT in Kolympari
This is the best hotel I have come across, with breathtaking views, private pools, sumptuous lay of buffet breakfast, friendly & helpful staff, and the most gorgeous views from your room. We had a sea side room and used to wake up to a beautiful sunrise everyday. We stayed there for 6 days and are already planning our next holiday trip there. If you want to stay away from the crowd and enjoy a peaceful holiday, then this is the place to be. Its easily connected to the national road and you can reach most of the other towns in half hour. The village itself is quaint and beautiful with local shops, pharmacies, supermarkets, restaurants, and bakeries just walking distance from the hotel. I would give this Hotel a 10/10 and would recommend it to everyone heading to Crete.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Bay Resort
we spent 6 days and 5 nights the hotel was very nice we felt very safe waling to the hotel alone at night the staff was very nice

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnifique ! Vue incroyable
Stayed 4 nights in Sep 2022
Response from Giannoulis Grand Bay Beach Resort Team on 27 Sept 2022
Dear Ms. Binette, We are extremely glad to know that you have enjoyed your stay with us. Your excellent review is both rewarding, and encouraging. We are hoping to have the chance to welcome you back once again in the future.

8/10 Good

Vili

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2021

8/10 Good

Morten

Liked: Cleanliness, staff & service, room comfort
Godt men ikke prangene
Hotellet ligger lidt langt ude fra Platanias, men helt perfekt hvis man gerne vil have fred og ro. Der kører busser hvert 20'ende minut ind til byen og det koster kun 1,80 Euro pr person. Hotellet er lidt slidt. Pools'ene er desværre iskolde. Morgenmaden er ok - men bestemt heller ikke mere end det. Synes ikke det er et 4 stjernet hotel, men nok nærmere et 3+
Stayed 6 nights in Sep 2019
Response from Giannoulis Hotels & Resorts on 30 Sept 2019
Dear Mr. Morten, Thank you very much for taking the time to share your experience of your stay with us. As you mention our resort is ideal for those who looking for relaxing holidays beside the beach and under a child free environment. Taking the advantage we would like to notice that our outdoor pools are not heated and as a result, the temperature of the water is affected by the environmental conditions. The management and the staff of our resort are already informed about all of your comments, in order to proceed with all the corrective actions. We hope that you will give us the chance to seeing you again in the near future. Best regards, The management

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Men kan steeds buiten eten. Zeer vriendelijk personeel. Zeer rustig hotel.(geen animatie aan zwembad).
Stayed 9 nights in Jun 2019
Response from Giannoulis Hotels & Resorts on 3 Jul 2019
Dear Guest, Thank you very much for your positive feedback and for choosing to spend your summer holidays here with us! As you mention our resort is an ideal choice for those who looking for relaxing holidays under a child-free environment beside the sea. We are looking forward to welcoming you again in the near future. Best regards, The management.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2019
Response from Giannoulis Hotels & Resorts on 19 Jun 2019
Dear Guest, Thank you very much for your review and for choosing to spend your summer holidays here with us! We hope that you had a pleasant stay here with us and that you will give us the chance to welcoming you again in the near future! Best regards

8/10 Good

Verified traveller

Stayed 4 nights in Apr 2019
Response from Giannoulis Hotels & Resorts on 10 May 2019
Dear Guest, Thank you very much for taking the time to rate us! We hope that you will give us the chance to welcoming you again in the near future. Best regards, Giannoulis Hotels & Resorts

10/10 Excellent

Piotr

Heaven on Earth
This place is Heaven on Earth. We had an amazing room with private pool and direct seaview. Food was amazing, service was extraordinary, everything was perfect. Definitely will come back.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Hotel direkt am Strand
Wir hatten eine Juniorsuite mit Frühstück. Das Buffet war sehr reichhaltig und für jeden was dabei und man konnte bis 10:30 Uhr frühstücken, was uns sehr entgegen kam. Allerdings waren da manche Angebote wie Waffeln oder Pancakes hart, weil sie so lange warm gehalten und nicht frisch zubereitet wurden. Sonst war das Hotel eher auf all inclusive-Kunden ausgerichtet. Unsere Juniorsuite war sehr groß mit Sofa-Sitzecke und Tisch und Stühle. Auch war ausreichend Stauraum in Schrank und Kommode vorhanden. Die Betten waren groß und bequem. Die Dusche ist in der Badewanne, für ältere Personen könnte da der Ein-und Ausstieg problematisch sein. Wir hatten zwei Reklamationen (kaputter Balkonstuhl und laute Geräusche im Sicherungskasten), die ohne Probleme behoben wurden. Es gibt kostenlose einfache Liegen und Sonnenschirme am Pool oberhalb des Strandes, die aber oft schon morgens mit Handtüchern reserviert wurden. Am Strand waren genug bequeme gepolsterte Liegen und Sonnenschirme, das kostete dann pro Liege 2,50 €.
Response from Giannoulis Hotels & Resorts on 31 Dec 2017
Dear Guest, Thank you very much for choosing to spend your summer vacations here with us and for your positive feedback. As you notice during your stay, we are always doing our best in order to provide a personal care to each of our guests. We are happy to learn that you had a pleasant stay and we hope that you will give us the chance to welcoming you again in the near future. Best regards.

10/10 Excellent

Rolf, Reute

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super um sich zu erholen
Alles Personal sehr freundlich und zuvorkommend. sehr sauberer Strand und keinen Lärm
Stayed 8 nights in Sep 2017
Response from Giannoulis Hotels & Resorts on 9 Oct 2017
Dear Rolf, Thank you very much for your review and for your preference shown in our resort. As you mention, our resort is ideal for relaxing vacations under a child free environment in front of the beach. We are very happy to read that you had such a pleasant stay and we hope that you will give us the chance to welcoming you again in the near future. Best regards,

10/10 Excellent

Thomas, Holzkirchen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unser bestes Hotel
Das beste Hotel unserer 14-tägigen Kretarundreise. Super Zimmer, hervorragendes Essen, nettes Personal. Hier kann man sich wohlfühlen. Das einzig negative war ein nicht vorhandes "Do not disturb"-Schild und ein fehlender Stift beim Bewertungsbogen ;-) Ansonsten wirklich alles super!!! Würden wir sofort wieder buchen!
Response from General Manager on 28 Nov 2016
Dear Thomas, Thank you very much for your review and for all of your kind words and compliments. We are really sorry to hear that the “Do not disturb” flag was missing from your room. However, you should ask for one during your stay. The management and the staff of our resort wishes you all the best and they are looking forward to welcoming you again in the near future. Best regards, The management.

8/10 Good

Lynda, Tours

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parfait pour se reposer
Nous avons séjourné dans cet Hotel 10 nuits en août 2016 avec nos deux fils de 17 et 22 ans. Nous avions réservé sur Hotel.com 2 chambres avec vue sur mer + petit déjeuner mais en arrivant on nous informe qu'il n'y a plus deux chambres de dispo comme demandé. On nous propose en contrepartie 2 suites junior avec vue sur jardin + la version all inclusive et le wifi gratuit dans les chambres. Nous avons accepté cette proposition très correcte et avons vraiment apprécié les prestations fournies. L'hôtel est exclusivement réserve aux personnes de + de 17 ans ce qui assure une certaine tranquillité et c'est très reposant. L'hôtel est situé dans une rue calme sans passage et fait face à la mer. Plage de galets très propre et accessible directement de l'hôtel. Nous avons apprécié le buffet varié et changeant chaque jour et surtout le jus d'orange pressé frais tous les matins au petit déjeuner. Le personnel est très agréable et à l'écoute. Il y a quelques restos sympas accessible à 5 minutes de marche. Seul petit point négatif : les transats avec parasol payants sur la plage de l'hôtel. Conseil : prévoir voiture de location pour visiter les environs et profiter des belles plages situées à proximité.
Response from General Manager on 28 Nov 2016
Dear Lynda, Thank you very much for your review and for all of your kind words. We are really proud to hear that you had such a pleasant stay here with us and that you enjoy our served dishes and especially our breakfast buffet so much. The management and the staff of our resort wishes you all the best and they are looking forward to seeing you and your family again in the near future. Best regards, The management.

10/10 Excellent

Joël

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calme et agréable
Très bon séjour dans ce très bel hotel. Acceuil et staff sympathique. Plage de galets. Le seul bémol, les cocktails du bar qui sont hors de prix, et pas très bons ! :-) A part ca, tout est très bien !
Response from Giannoulis Hotels on 1 Jul 2016
Dear Joël, Thank you very much for your review and for your positive feedback! The management and the staff of our resort are already informed about your notice regarding our served cocktails, in order to proceed with all the necessary moves. We are looking forward to seeing you again in the near future. Best regards, The management.

8/10 Good

Maria, Södermanland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugnt fint hotell
Mycket fint hotell med god mat. Tyvärr svarar de inte alls på meddelanden vilket drar ner betyget lite.
Response from Giannoulis Hotels & Resorts on 1 Jul 2016
Dear Maria, Thank you very much for your review and for your feedback. The management and the staff of our hotel are already informed about all of your notices in order to proceed with all the necessary moves. We are looking forward to welcoming you again in the near future. Best regards, The management.