Dear Martin, We would like to thank you for taking the time to post this excellent review. We are very glad that you had a very good stay with us and we will be happy to welcome you again in the future. Kind Regards, The Elia Team

Dear Lynn, We cannot thank you enough, for this excellent review. We are very happy to see that you had a very good and comfortable stay with us. We will be very glad to welcome you back in one of the Elia properties. Best Greetings from the Team.

Dear Mr. Pranion,We would like to thank you for taking the time to post this excellent review and your very kind words. We are very happy that you fully enjoyed your stay with us and especially the location of the hotel. We will definitely be glad to welcome you again in the future. Our best greetings, The Elia Team

Dear Joanna,We would like to thank you for your excellent review and very kind words.We will certainly be glad to welcome you again in the future.Kind Regards, Antonis YiakoumakisFront Office,Elia Hotels Group

Dear Maria, We would like to thank you for your very kind review. We are very glad that you enjoyed your room and our services. Regarding parking, due to the Old town being very busy in high season, we are always here, before and during each reservation and stay, to suggest the nearest parking options. We also really appreciate your kind comments on our assisting with the suitcases. We will be very happy to welcome you again in the future.Kind Regards, Antonis YiakoumakisFront Office, Elia Hotels Group

Dear Anita, We would like to thank you for your review and comments, since any kind of criticism is welcome and helps us improve with each stay. Additionally, we would have appreciated, if we had been notified for any problem, that you might have had during your stay. Also, please allow us to express our surprise for the "old" and "small and dated" characterisations, as we rarely come accross such descriptions in our guests' comments. Certainly, that does not mean we do not respect your point of view.Nonetheless, we very much appreciate the time you took for your review and we will be glad to welcome you again in the future.Kind Regards, Antonis YiakoumakisFront Office, Elia Hotels Group

Dear Pete,We would like to thank you for your excellent review. Wd are glad that you fully enjoyed the location and setting, as well as our services.We will be very glad to welcome you again in the future.Kind regards,The Elia Team

Dear Erinn, thank you so much for choosing Elia Palatino for your stay in Chania and for this excellent review and rating! We are pleased to know that you liked our Classic room with it's quietness and comfort at the heart of Chania Old Town! It’s fantastic you took advantage of our convenient location! We also love to read that you enjoyed our homemade breakfast and the service provided by our staff. We hope to see you again soon. Kind Regards, Elia Hotels Group Team

Dear Mr. Jonathan, we would like to thank you for your excellent review and very kind words.Reviews like yours are the best reward we can receive. Thank you again for your beautiful comments about the breakfast, the staff and our cleaner, we will happily pass on your compliments to the whole team! We are very glad you enjoyed our services and we hope to see you again in the near future.Kind regards, Elia Hotels Group Team

Dear Michael, Thank you very much for your excellent review and your kind words. We are especially glad that you enjoyed the location of our properties, you room and our breakfast. We will be very happy to welcome you again in the future.Kind Regards, The Elia Team

Dear Normand,We would like to thank you for your excellent review. We are very glad that you enjoyed your stay with us and we hope to welcome you again in the future. Kind Regards, The Elia Team

Dear Vanessa, we would like to thank you for your excellent review and very kind words and suggestions. With each reservation, our aim is to improve and your feedback is the best reward for us. We are very glad you enjoyed our services and we hope to see you again in the near future. Warm Greetings, Elia Hotels Group Team

Dear Nassir, , thank you for your preference to Elia Hotels Group and for your review about your recent stay in our Superior room at Elia Palatino! We are glad you enjoyed our location in the heart of Chania Old Town.Kind regards, Elia Hotels Group Team

Dear Steven, We are excited to read that your stay in our Elia Palatino was perfect from all aspects! We would love to welcome you again in any of our properties! Kind regards, Elia Hotels Group Team

Dear Grisel, Good evening from Elia Palatino Hotel. We would like to thank you for your very kind and honest review. We are glad you enjoyed the hotel's location and our breakfast. We would also like to thank you for notifying us on the negative aspects of your stay, since they always help us improve with each stay. On the other hand, we would like to clarify a few points. Elia Palatino hotel offers rooms with balcony Harbor View and window City view, depending on the room type which is reserved. While we fully understand the dufficulty in accessing the hotel on foot and in using the stairs to go to the room (which, in your case, was on the 2nd floor), we always clearly present full information about our properties, before the reservation is made, so that all our guests know what we offer. For this reason, with each booking we provide detailed information for parking places near the hotel and we always help with the guests' luggage, as we escort them to their rooms. With regards to the toiletries, there is daily cleaning service with full refilling. Additionally, we willingly provide toiletries more than once a day, when a guest asks for it. However, if there was accidentally no soap refilling on one day of your stay, we would like to apologise for that and we would have certainly taken care, should we have known the problem. Regarding the air conditioning issue, again we instantly look at all issues and immediately use our support service, but this also requires that we are aware of it. Furthermore, even when such a problem is fixed, we always encourage our guests to notify us again and we always check with the guest afterwards. We do not claim that we always have the perfect solution to any problem, but at least we try not to leave such issues unattended. In the event that an issue cannot be solved, it is our priority to move our guests to another room of the same type. The coffee pods is a provision we offer on the first day of a stay, which is something we inform our guests of upon arrival. Still, we would like to apologise, in case we omitted to inform you of that, and it is fully understandable that one would expect daily refilling during their stay. It is honestly our purpose to improve on that. We are sorry for the long reply, we accept all criticism and we hope that our guests accept, in turn, our apologies, as well as our clarifications. We are honestly thankful for your preference to our hotel and we really regret to hear that it was not the best experience for you. However, we will be more than glad to welcome you again in the future and offer you the best possible services. Kind Regards, Antonis Yiakoumakis, Front Office, Elia Hotels Group

Dear Tiril , thank you very much for your kind comments and feedback. We are more than happy that you have enjoyed your stay with us. Our aim is always our guests satisfaction. We hope to see you again soon. Kind regards, Elia Hotels Group Team

Dear Stephanie, Thank you so much for your preference to Elia Hotels Group and for spending your valuable time for this amazing review and rating regarding your recent stay at Elia Palatino! Our team strives for excellence and this is the best reward! Looking forward to welcoming you again! Kind regards,

Dear Mark, Thank you for choosing Elia Hotel Group and for spending your time for this excellent review and rating! We hope to have the chance to acomodate you soon! Kind regards,

Dear Guest, Thank you so much for this amazing review and rating! It is the best reward for our hard working team! It will be our pleasure to welcoming you back in one of our hotels soon! Warm regards,

Dear Guest, Thank you so much for your preference to Elia Hotels Group and for spending your valuable time for this excellent review and rating! Reviews like yours is the best reward for our hard working team! We are looking forward to see you soon again! Warm regards, Elia Zampeliou Hotel staff

Thank you for taking the time to share with us your accommodation experience. We are looking forward to welcome you again in one of our Elia Hotels

Hello from Elia Hotels group and thank you for sharing with us your experience at Elia Palatino which straight away I can characterize as slightly irresponsible and definitely misleading if I am permitted that expression. Simply enough because you have the option to enjoy your breakfast at a wind secured area in the ground floor which is used daily by quite a few guests, or even at your room if requested with no extra charge. Thus it’s unfair to comment about a windy day and make it look as if there are no other options available. In all reservations we send a welcome letter with a map attached showing the exact location of Elia Palatino which is next to Elia Zampeliou. The distance between them is 3 meters (adjoining buildings) and the reception at Elia Zampeliou operates 24 hours. The welcome letter we send to all reservations mention all the above and also emphasize that the Venetian Harbor is restricted area for vehicles. Hence we also suggest parking areas nearby. In conclusion I really fail to see why you would state those things in such a way that would create the impression that you had no other option or that you were wrongly advised by our staff or by the description for Elia Palatino in the online platforms.

It’s such a pleasure when we read comments that re assures us that attention to all aspects of guests accommodation needs were met in full. We will be more than happy to welcome you again at Elia Palatino or any other Elia Group Hotels in Chania. Thank you.

Dear Peter, Thank you so much for your preference to Elia Hotels Group and for spending time for this online review! It is always a pleasure reading that our valuable guests enjoyed their stay with us. We hope to see you soon again. Kind regards, Elia Zampeliou Hotel staff.

Thank you for taking the time to rate us. We hope your stay with us was memorable one for all the right reasons.

Dear Kendall, Thank you so much for this amazing review and rating and of course for choosing us to be a part for your Honeymoon during your stay at Chania area. Our staff strives hard to provide professional service and we are really glad that they went beyond your expectations. We hope to see you one day back to one of our properties! Kind regards, Elia Hotels Group team.

Dear Guest, Thank you for your preference to Elia Palatino Hotel. We hope to see you back soon in one of our hotels. Kind regards and best wishes for a happy new year!

Dear Guest, thank you for this amazing rating and review! Our aim is always our guests satisfaction. We hope to see you again soon. Kind Regards, Elia Palatino Hotel staff.

Thank you for your review we do appreciate it. Looking forward to welcome you again in any of our Elia Hotels in Chania and Athens

Thank you for your review we do appreciate it. Looking forward to welcome you again in any of our Elia Hotels in Chania and Athens

Thank you for your review we do appreciate it. Looking forward to welcome you again in any of our Elia Hotels in Chania and Athens

Thank you for your review we do appreciate it. Looking forward to welcome you again in any of our Elia Hotels in Chania and Athens

Dear Terry, we would like to thank you for your wonderful review and feedback. We are very glad we exceeded your expectations and we hope to welcome you again in the future. Warm greetings from the team, Elia Hotels Group.

Dear Mr Wood, thank you for your very kind words and review. We are very happy to see you enjoyed the accommodation and services we offered. We are looking forward to welcoming you again in the future. Warm greetings from Chania, Elia Palatino Hotel

Dear Eva,We would like to thank you for your very kind rating. We will definitely be glad to welcome you again in the future.Kind Regards, Antonis YiakoumakisFront Office, Elia Hotels Group

Dear Alain, We would like to thank you for your excellent review and very kind word and we are very glad that you enjoyed the location and the view from your room. We can totally understand that it would be ideal to offer breakfast in the property itself. However, as our priority is to offer our guests a very comfortable breakfast, with a wide variety of options, we have preferred the Elia Fatma option, which is only 15 meters away. We will definitely be glad to welcome you again in the future.Kind Regards, Antonis YiakoumakisFront Office, Elia Hotels Group

Dear guest, thank you for the amazing rating, it’s fantastic your time with us was so great! We strive for excellence so please let us know how we can share a 10/10 stay with you next time! We look forward to hosting you again soon.Kind regards,Elia Hotels Group Team

Αγαπητή Christina, σας ευχαριστούμε πολύ για το χρόνο που αφιερώσατε γι αυτή την κριτική και την άριστη βαθμολογία που μας δώσατε. Είναι η καλύτερη επιβράβευση για την ομάδα μας και δεν στοχεύουμε σε τίποτα λιγότερο από μια άριστη εμπειρία διαμονής. Θα είναι μεγάλη μας χαρά να σας ξαναδούμε σύντομα σε κάποιο ξενοδοχείο ή διαμέρισμα του Ομίλου Ελιά! Θερμούς χαιρετισμούς, Elia Hotels Group Team

Dear Solene, We would like to thank you for your excellent review and we are really happy you enjoyed your stay in our hotel. We hope to welcome you again, in a future visit of yours in Chania. Best greetings, The Elia Team

Αγαπητέ Ιωάννη, Σε ευχαριστούμε ιδιαιτέρως για τα καλά σου λόγια. Είναι μεγάλη χαρά για εμάς το ότι απολαύσατε τη διαμονή σας και μείνατε ικανοποιημένοι από τις υπηρεσίες μας. Προσπαθούμε, δε, σε κάθε μας κράτηση να προσφέρουμε τις κατάλληλες οδηγίες στο θέμα του parking, καθώς γνωρίζουμε ότι συχνά απαιτείται υπομονή, ιδιαίτερα την περίοδο αιχμής. Θα χαρούμε φυσικά να σας φιλοξενήσουμε εκ νέου σε πιθανή επίσκεψή σας στο μέλλον. Θερμούς χαιρετισμούς από την Ομάδα του Elia Hotels Group

Dear Guest, Thank you for your preference to Elia Hotels Group.

Dear Guest, Thank you for your preference to Elia Palatino during your stay at Chania area. Our aim is our guests satisfaction and we are so happy that we ve managed to offer you an excellent from all the aspects stay. Kind regards, Elia Zampeliou Boutique Hotel staff.

Thank you for your review we do appreciate it. Looking forward to welcome you again in any of our Elia Hotels in Chania and Athens

Thank you for your review we do appreciate it. Looking forward to welcome you again in any of our Elia Hotels in Chania and Athens