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Reviews of All Senses Nautica Blue Exclusive Resort & Spa - All Inclusive

5 out of 5
All Senses Nautica Blue Exclusive Resort & Spa - All Inclusive
Fanes, Rhodes, Rhodes Island

Reviews

7.8

Good

Rating 10 - Excellent. 78 out of 246 reviews" "
Rating 8 - Good. 95 out of 246 reviews" "
Rating 6 - Okay. 39 out of 246 reviews" "
Rating 4 - Poor. 20 out of 246 reviews" "
Rating 2 - Terrible. 14 out of 246 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ella-Hope

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the property was spacious and brightly coloured. We liked that the property has its own beach and entertainment everyday. Our room was lovely and spacious too. The resort had nice shops (clothing and snacks/basic hygiene products) which was good.
Stayed 7 nights in Aug 2023

8/10 Good

Yehuda

Stayed 3 nights in Jun 2023
Response from Guest Relation on 30 Jun 2023
Dear Mr Yehuda , Thank you very much for your kind rating . I hope we will have the pleasure to have you with us again in the future. With kind regards, Guest Relations ManagerMaria Exadaktilou

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good for what we paid for and expected.
Stayed 7 nights in Jul 2022
Response from Guest Relation on 31 Jul 2022
Dear Mrs. Barbara Sutton, We would like to thank you for taking the time for this review. Moreover, we wish to have you back in the forthcoming future to show you our improvements. Kind regards

2/10 Terrible

Claire

Stayed 1 night in Jul 2022

8/10 Good

Masaru

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean and beautiful design. Facilities are great. But beverages/food are bit disappointed
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location next to the beach, great facilities
Stayed 6 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotell was not a 5 star hotel, maybe 3+. The beds was not ok.
Stayed 7 nights in Oct 2019
Response from Guest Relation on 28 Oct 2019
Dear Guest, We would like to thank you for sharing your feedback following your recent stay with us in All Senses Nautica Blue Exclusive Resort & Spa. We appreciate you bringing these shortcomings to our attention as we do value all our guests’ feedback and strive to follow up on it an effort to improve our product going forward. We would love to welcome you back for the opportunity to show you our improvements and prove ourselves five star worthy. Kind Regards, All Senses Nautica Blue Exclusive Resort & Spa

10/10 Excellent

Dab

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location great. Facilities excellent. Food super. Entertainment team brilliant. Hotel staff fantastic. Parking good. Grounds lovely.
Stayed 7 nights in Oct 2019
Response from Guest Relation on 21 Oct 2019
Dear Guest, Thank you for taking the time and sharing your feedback with us regarding your recent stay at All Senses Nautica Blue Exclusive Resort & Spa. We are happy to know that you had a lovely holiday and there are some great points to our hotel. We are flattered by your kind words and relieved that you left with good impressions and nice memories as we always want to exceed the expectations of our guests, so we would love to invite you back and have the opportunity to enhance your experience. Thank you again for choosing our resort and we look forward to having you as our guest again! The Best Wishes, All Senses Nautica Blue Exclusive Resort & Spa

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very good experience starting with the ease of parking our hire car and very speedy check in. Our ground floor bungalow room was spacious, well appointed and clean.We were situated just 50 metres from the beach with plenty of recliners and umbrellas. The food in general was both plentiful and varied and of good quality. We also appreciated the entertainment team who were enthusiastic and welcoming.
Stayed 7 nights in Sep 2019
Response from Guest Relation on 9 Oct 2019
Dear Guest, Thank you for taking the time and sharing your feedback with us regarding your recent stay at All Senses Nautica Blue Exclusive Resort & Spa. We are happy to know that you had a lovely holiday and there are some great points to our hotel. We are flattered by your kind words and relieved that you left with good impressions and nice memories as we always want to exceed the expectations of our guests, so we would love to invite you back and have the opportunity to enhance your experience. Thank you again for choosing our resort and we looking forward to having you as our guest again! The Best Wishes, All Senses Nautica Blue Exclusive Resort & Spa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2019
Response from Guest Relation on 9 Oct 2019
Dear Guest, Thank you for choosing our hotel for your vacation. We are pleased that you had such a great time. It will be our pleasure to host you again at All Senses Nautica Blue Exclusive Resort & Spa and provide you with memorable holiday experience. Sincerely, All Senses Nautica Blue Exclusive Resort & Spa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Sep 2019
Response from Guest Relation on 9 Oct 2019
Dear Guest, Thank you for choosing our hotel for your vacation. We are pleased that you had such a great time. It will be our pleasure to host you again at All Senses Nautica Blue Exclusive Resort & Spa and provide you with memorable holiday experience. Sincerely, All Senses Nautica Blue Exclusive Resort & Spa

6/10 Okay

Viki, Leeds, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall we had an enjoyable stay but it was our first All Inclusive experience and I dont think I would do it again. The food was not warm enough, and there were so strange options. We love Greece for their hospitality and their food but they didnt do good Greek food. We samlled the Greek themed restaurant but this was not Greek food as we would normally have in the Tavernas. For us i think it was too big and impersonal and the huge dead rat near our apartment didnt help ! The sun loungers and pool bars were tired and unappealing not would i would have expected of a hotel of this rating. The staff in the restaurant's and bars were lovely, especially the main bar. The All Inclusive cocktails were very plain and the coffee machines in the dinning room hardly ever worked for the coffee i wanted.
Stayed 7 nights in Sep 2019
Response from Guest Relation on 9 Oct 2019
Dear Viki, Thank you for taking the time to bring your feedback to our attention following your stay at All Senses Nautica Blue Exclusive Resort & Spa. We take great pride in the little details and touches and we thank you for your remarks regarding our courteous staff. We apologize for the unsatisfactory experience and we also appreciate your suggestions which help us to improve our services. We will follow them up within the bounds of our facilities with pleasure. We hope that there was still some enjoyment gained out of your holiday in Rhodes and that perhaps you might consider visiting us again at some points in the future and we look forward to regaining you trust in our hotel. Best Regards, All Senses Nautica Blue Exclusive Resort & Spa

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Guest Relation on 21 Sept 2019
Dear Guest, Thank you for choosing our hotel for your vacation. We are pleased that you had such a great time. It will be our pleasure to host you again at All Senses Nautica Blue Exclusive Resort & Spa and provide you with memorable holiday experience. Sincerely, All Senses Nautica Blue Exclusive Resort & Spa

4/10 Poor

Verified traveller

Stayed 7 nights in Sep 2019
Response from Guest Relation on 21 Sept 2019
Dear Guest, We are really sorry for not managing to meet your expectations. Please accept my apology for any inconvenience caused. We would love to welcome you back to our resort again in the near future and embrance your needs. Warm Regards, All Senses Nautica Blue Exclusive Resort & Spa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2019
Response from Guest Relation on 14 Sept 2019
Dear Guest, We thank you for taking time to share your positive feedback with us regarding you recent stay at All Senses Nautica Blue Esclusive Resort & Spa. We are very happy to know that you had a good experience. We hope that you will visit us once again in the near future! Sincerely, All Senses Nautica Blue Exclusive Resort & Spa

2/10 Terrible

Gershon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not even think about it
We had to change two rooms which was on a very bad confldition / water leak all over the place - we ask to check out and get refound - they declined and send us to request compensation from hotel. Com - which is il just going to do next
Stayed 7 nights in Aug 2019

10/10 Excellent

David, Tlv

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suites with the private pool are really 20 meter from the beach!!! Best vacation!!
Stayed 3 nights in Sep 2019
Response from Guest Relation on 21 Sept 2019
Dear Guest, Thank you for your kind feedback regarding your stay with us. We are most certainly excited to have fulfilled your expectations and enjoyed your vacation. It will be a delight to welcome you back to All Senses Nautica Blue Exclusive Resort & Spa any time. Sincerely, All Senses Nautica Blue Exclusive Resort & Spa

2/10 Terrible

Eliran

Disliked: Staff & service, property conditions & facilities, room comfort
Poor service and cleaning
We booked a suite with a private pool, we actually only got the room at 7pm because the hotel confirmed to those in front of us in the room to check out late, which is without asking us Okay, mistakes happen. The attitude we received from the receptionist called "Maria" was disgusting, not only did she not let us talk she was talking on the phone every second and ignoring our requests .. Makes sense that we will have one anyway instead of 14.00 we only got the room at 19.00. Okay, mistakes happen. The attitude we received from the receptionist called "Maria" was disgusting, not only did she not let us talk she was talking on the phone every second and ignoring our requests .. Makes sense that we will have one anyway instead of 14.00 we only got the room at 19.00 I will never come back, of course I would not recommend anyone to come. Oh I forgot to mention, in the room we were given was the underwear in the shower of the person who was staying in front of us .. Such great happiness!
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveller

Stayed 13 nights in Aug 2019
Response from Guest Relation on 31 Aug 2019
Dear Guest, Thank you for your feedback regarding your recent stay with us. We are sorry for not managing to meet your expectations. We hope to welcome you again at the All Senses Nautica Blue Exclusive Resort & Spa and embrance your needs. Kind Regards, All Senses Nautica Blue Exclusive Resort & Spa

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from Guest Relation on 9 Oct 2019
Dear Guest, Thank you for taking the time and sharing your feedback with us regarding your recent stay at All Senses Nautica Blue Exclusive Resort & Spa. We are sorry for not managing to meet your expectations . We hope to welcome you again at the All Senses Nautica Blue Exclusive Resort & Spa and embrance your needs. Kind Regards, All Senses Nautica Blue Exclusive Resort & Spa

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful and friendly, food and drink was very good and we were very well looked after. The entertainment in the evening was well presented and the entertainment staff didn't stop all day to welcome you and make you feel at home, no matter what language you speak. We had a private pool, so the children spent most of the day playing in it, whilst we read books, joined in or sunbathed.
Stayed 14 nights in Aug 2019
Response from Guest Relations on 19 Aug 2019
Dear Guest, Thank you so much for your kind feedback regarding your recent stay with us. We are really happy that you enjoyed our facilities and our staff did their best to make your holidays even better. It will be our pleasure to host you again at All Senses Nautica Blue Exclusive Resort & Spa and provide you with memorable holiday experience. Sincerely, All Senses Nautica Blue Exclusive Resort & Spa.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property is excellent, staff & would highly recommend this hotel
Stayed 7 nights in Aug 2019
Response from Guest Relations on 19 Aug 2019
Dear Guest, Thank you for taking the time to share your feedback regarding your recent experience at All Senses Nautica Blue Exclusive Resort & Spa. We thrive on providing great memories for our guests and your comment shows that we are hitting the mark. We are delighted to hear that the hotels facilities and services met your expectations. We look forward to welcoming you back soon! Warm Regards, All Senses Nautica Blue Exclusive Resort & Spa

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's right on the beach. A good place to just chillax.
Stayed 7 nights in Jul 2019
Response from Guest Relations on 19 Aug 2019
Dear Guest, Thank you so much for this review! We are pleased that you had such a great time and enjoyed our facilities and services. Your valuable comments have been appreciated! It will be our pleasure to welcome you back soon! Kind Regards, All Senses Nautica Blue Exclusive Resort & Spa

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and the staff was amazing. The biggest let down was the food. There was great variety, but the quality and taste was not very desirable.
Stayed 7 nights in Jul 2019
Response from Guest Relation on 31 Aug 2019
Dear Guest, Thank you for taking the time and sharing your feedback with us regarding you recent stay at All Senses Nautica Blue Exclusive Resort & Spa. Thank you for your comments about our attentive staff. We felt sadden to read the comments for our food. We would like to assure you that your comments have been relayed to both, the hotel’s Chef, General Manager, and Service Manager. We only hope to have the opportunity to serve you again in the future when we promise to go above and beyond in our effort of delivering you with an exceptional service and experience. Best regards, All Senses Nautica Blue Exclusive Resort & Spa.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Love staying here. The entertainment staff are amazing! The rooms for families are huge and there is everything you could want from a holiday all in one beautiful setting.
Stayed 7 nights in Jul 2019
Response from Guest Relation on 31 Aug 2019
Dear Guest, Thank you for your kind feedback regarding your stay with us. We are most certainly excited to have fulfilled your expectations and enjoyed your vacation. It will be a delight to welcome you back to All Senses Nautica Blue Exclusive Resort & Spa any time. Sincerely, All Senses Nautica Blue Exclusive Resort & Spa

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the welcoming so warm and beautiful Everything was amazing food and staff location
Stayed 5 nights in Jul 2019
Response from Guest Relation on 13 Aug 2019
Thank you so much for this review! We are pleased that you had such a great time and enjoyed our facilities and that our staff did their best to make your holidays even better. It will be our pleasure to host you again at All Senses Nautica Blue Exclusive Resort & Spa and provide you with memorable holiday experience. Sincerely, All Senses Nautica Blue Exclusive Resort & Spa.

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019
Response from Guest Relation on 21 Sept 2019
Dear Guest, Thank you for choosing our hotel for your vacation. We are pleased that you had such a great time. It will be our pleasure to host you again at All Senses Nautica Blue Exclusive Resort & Spa and provide you with memorable holiday experience. Sincerely, All Senses Nautica Blue Exclusive Resort & Spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2019
Response from Guest Relation on 21 Sept 2019
Dear Guest, Thank you for your kind feedback regarding your stay with us. We are most certainly excited to have fulfilled your expectations and enjoyed your vacation. It will be a delight to welcome you back to All Senses Nautica Blue Exclusive Resort & Spa any time. Sincerely, All Senses Nautica Blue Exclusive Resort & Spa

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay, staff very friendly and helpful - checkin and bar staff particularly. Pool area was lovely, cleans d quiet. Entertainment was good. Food ok but wouldn’t have liked to eat in the buffet every day. Was a nice environment with fabulous views. Welcome wine and pastries a nice unexpected touch. Although not what you would expect of a 5* I would stay again.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely quiet remote place by the sea. Staff friendly food excellent
Stayed 3 nights in Jun 2019

8/10 Good

Angelica

Liked: Cleanliness, property conditions & facilities, room comfort
A nice place to stay
The hotel room was lovely and suited our needs beautifully. As for the All inclusive option... I wouldn't bother. The food served was not great in comparison to the local cuisine which was reasonably priced. It seemed difficult to actually benefit from all inclusive as there were a few limitations, however the staff were helpful and approachable. I would suggest exploring the island as theres not much around the hotel itself, but its a lovely place to retire at the end of the day.
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Great location comfortable bed. Lots of activities.
Stayed 7 nights in Apr 2019
Response from KaterinaGR2019 on 3 May 2019
Dear Sir/Madame, Thank you for taking the time to review our hotel regarding your recent experience with us. It’s absolutely wonderful to know that we meet your expectations, that overall you enjoyed all of the amenities and the comforts of the hotel. Thank you once again for choosing us for your vacation, on behalf of the whole team, we look forward to welcome you again in the near future and provide new memorable experiences. Best Regards Guest Relations Manager Katerina Roditi

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing location. Refeshing place with beach view for sunset.Very good dining with muti cuisine and friendly staff. Best swimming pool with entertaining staff.
Stayed 4 nights in Apr 2019
Response from KaterinaGR2019 on 1 May 2019
Dear Guest, We are very pleased to read that you had a positive holiday experience and even more so that you took the time to share it with Expedia readers. Thank you for the specific generous comments on the location of the hotel and the amazing sea view which you were able to enjoyed during your stay. All Senses Nautica Blue Exclusive Resort & Spa surrounded by gardens it is resembling to a tranquil village and it is often praised for its location for its romantic setting and the beautiful overlooking to the Aegean Sea as well for the distinctive advantage of great calmness. Thank you for enjoying all of the amenities, the comforts of the hotel and for appreciated our food plenty of choice. We really appreciate your wonderful comments regarding our customer service , and for your kind words praising our staff. It’s always encouraging when customers acknowledge the good work of our team. We would be more than happy to welcome you again soon at All Senses Nautica Blue Exclusive Resort & Spa! Kind regards, Guest Relations Manager Katerina Roditi

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous accommodation, amazing staff, quiet locat
Good points: excellent service, friendly staff, huge rooms and balcony (Junior suite with private pool). Furniture in room and balcony excellent. Massive shower, Jacuzzi bath. Cannot fault the room or balcony. Private swimming pool just the right size and clean. Maid service exceptional. Food was varied, unusual dishes - very continental. Bad points: Resort is cut-off and can be boring when weather is bad (we had rain, thunder, storms and high winds). Bus service from hotel to Rhodes Town takes an hour each way. Taxi is €40. Private pool not heated (which maybe fine in the summer, but the water was freezing for an October break). Our teenage son didn't join in the club activities as this is a French resort and his school-boy French meant he couldn't understand the fast pace instructions and patois of the other French teenagers. All in all. Fabulous accommodation - suitable for quiet relaxation - staff amazingly friendly, helpful, professional and if you like continental food the cuisine is amazing. (My husband and son didn't eat very much! I loved it!).
Stayed 7 nights in Oct 2018
Response from Guest Relations Manager on 31 Oct 2018
Dear Sir/Madam, What a lovely review! Thank you so much for sharing your honest experience with us on Expedia and for your wonderful observations related to your stay. Your kind words make us try even more to deliver the best service possible. Rest assured we will pass your compliments to our colleagues. Keeping our customers satisfied and loyal is the most important motivation for us. We are looking forward to welcoming you back to our seafront property and enjoy the famous Greek sun and warm weather. Best Regards, Katerina Tzachrista Guest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apparently, the property has been recently renovated - everything is in good working order and pretty clean. The restaurant staff is very good, housekeeping could be a bit more diligent in cleaning, but in general is doing their job well. The food in the main restaurant is good, the themed restaurants are even better. We felt very welcome and had a nice vacation. We are considering going there again in the future.
Stayed 7 nights in Sep 2018
Response from Guest Relations Manager on 31 Oct 2018
Dear Sir/Madam, Thank you for uploading your personal opinion in Expedia. We greatly appreciate all comments as they help us become even better. Keeping our customers satisfied and loyal is the most important motivation for us. We hope to welcome you again, the next time you will visit Rhodes and enjoy our facilities. Best Regards, Katerina Tzachrista Guest Relations Manager

4/10 Poor

Verified traveller

Liked: Room comfort
Stayed 13 nights in Sep 2018
Response from Guest Relations Manager on 29 Oct 2018
Dear Sir/Madam, Thank you for devoting time to upload your opinion in Expedia regarding your recent stay in All Senses Nautica Blue Exclusive Resort and Spa. We value all our guests’ comments as we strive to deliver the best-personalized services. Best Regards, Katerina Tzachrista Guest Relations Manager

6/10 Okay

lisa, kent uk

Liked: Room comfort
Disliked: Cleanliness, staff & service
Nice hotel on the beach
We arrived at the hotel around 22.00hrs and was given a refreshing cold drink the reception lady on duty was very nice. We booked a bungerlow with garden view. We where taken to our room and Without reliseing at first we had been upgraded to a room with our own pool. There was a bottle of wine and food on our table for us. We went outside and to see we had a private pool and on the see front. When we got up in the morning we couldn’t believe how lovely our view was. As we walked around the complex that morning we where very great full for what we had been given, as the bungerlow areas where very built up. The breakfast had something for everyone. The food looked ok but has no idea what it was there was little signs above each dish but none in English. We went and asked about trips out the first time we asked the rep tried to sell us a jeep excursion but as my mum is a lot older it would be no good, we said no and he just got up and walked away, the next day we tried again, the the girl told us they only sort trips for the French so no they can’t help you. This we found extreamly rude. There’s a bus that takes you to main town Rhodes at 10 and comes back 6.30. If you try to get a taxi back it cost 40e we found that some of the younger Greek are quite rude with us brits. We went to the butterfly valley that was lovely. The hotel is basically in the middle of no where, if you want a hotel where all you do is sun bath and eat this is ideal only if you have your own pool.
Stayed 6 nights in Sep 2018
Response from Guest Relations Manager on 31 Oct 2018
Dear lisa, Thank you for uploading your personal opinion in Expedia. We greatly appreciate all comments as they help us become even better. We have very carefully read your valuable and constructive comments and we would like to reassure you that working with the greatest enthusiasm, every possible effort will be made to improve the service that you brought to our attention. Thank you once more for your time. Sincerely, Katerina Tzachrista Guest Relations Manager

10/10 Excellent

Gillian, Oxford UK

Liked: Staff & service, property conditions & facilities, room comfort
Relaxing self-contained resort complex
A relaxing week spent in September at this resort hotel. Child-free and preferring to avoid crowds this was probably the best time for us to visit.
Stayed 7 nights in Sep 2018
Response from Guest Relations Manager on 28 Sept 2018
Dear Gillian, Thank you very much for sharing such a wonderful review of our hotel . We are truly blessed you did enjoy the entire holiday experience at All Senses Nautica Blue Exclusive Resort and Spa. This is extremely rewarding for the team to hear as we work hard to ensure that you receive the warm and attentive service that you enjoyed so much. We do hope that one day we can welcome you back to Rhodes and back to our hotel. Happy travels. Best regards, Katerina Tzachrista Guest Relations Manager

4/10 Poor

carol, london

Disliked: Staff & service, property conditions & facilities
Hotel on beach
Very little to see and do outside hotel. In need of some tlc. Broken sunbeds and dirty tables on beach
Stayed 7 nights in Sep 2018
Response from Guest Relations Manager on 31 Oct 2018
Dear carol, Thank you for devoting time to upload your opinion in Expedia regarding your recent stay in All Senses Nautica Blue Exclusive Resort and Spa . We value all our guests’ comments as we strive to deliver the best-personalized services. We have very carefully read your valuable and constructive comments and we would like to reassure you that working with the greatest enthusiasm, every possible effort will be made to improve the service that you brought to our attention. Thank you for trusting us with your vacation. We wish you all the best . Once again thank you very much for your kind review and we do hope to have the chance to welcome you again to our Resort. With Warm Regards, Katerina Tzachrista Guest Relations Manager

6/10 Okay

Mrs, Midlands

Not a Luxury/Exclusive Spa hotel
The hotel was neither a 5* luxury or exclusive spa hotel so very dissappointed and wished I had booked somewhere else. Some of the staff were rude and not approachable so not a great customer experience and they didnt appear happy! The air conditioning kept leaking water everywhere and although maintenance came and fixed it they left such a mess. We were told the cleaners would clean and on 2 occasions I had to do it myself.. they painted the wall and ceiling on one visit to fix it with the floor littered with debris and water When checking out the receptionist did not ask about our stay instead pointed us to a room to leave our suitcases until our late flight. We spent the rest of the day on the beach and when asked if we could change somewhere we were rudely told 'NO' not even an offer to change in the ladies or spa... I have been to many spas and this is not a luxury spa by any stretch of the imagination. Overall there were too many little things that need improving to make up for the lack of attention to detail. Which on the surface everything looks ok but is no where near good/excellent let alone exclusive.. unless their version of 5* is different to ours. On the plus side they have 2 pools albeit the poolside furniture needs upgrading. The private beach sandy and stoney are very handy and close. The food and drink were average at the main restaurant & better at Italian & Greek restaurants. The balcony and room were spacious and bathroom with shower clean.
Stayed 5 nights in Sep 2018
Response from Guest Relations Manager on 2 Nov 2018
Dear Mrs, We are genuinely sorry for the inconvenience caused to your holiday, which unfortunately can happen in some isolated cases as in every business. Regardless whether we agree with the points raised, we would like to apologize that there were certain issues that caused some dissatisfaction to your stay. Rest assured that all issues have been duly noted and where further action is required, this will be taken in a swift and professional manner. We very much hope that should your future travel plans call for a trip to Rhodes that you might perhaps consider giving us another chance to restore your faith in our hotel. Kindest Regards, Katerina Tzachrista Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxing stay with family and friends, staff couldn’t do enough, were greeted like royalty
Stayed 4 nights in Sep 2018
Response from Guest Relations Manager on 6 Sept 2018
Dear Sir/Madam, Thank you so much for your detailed review regarding your recent stay at All Senses Nautica Blue Exclusive Resort and Spa. We are genuinely happy to read that you had such a good time at our premises and everything was up to your preference. Our entire staff is committed to delivering the best possible service to all our valued guests. We hope we will have the pleasure of welcoming you again at our Resort hotel when you are back in Rhodes. Best Regards, Katerina Tzachrista Guest Relations Manager

6/10 Okay

Kim, England

Liked: Staff & service
Lovely hotel but boring
This Hotel is a lovely, very quiet, relaxing hotel. The private beach area was ok, the staff tried to keep it clean. There was a snack bar right at the beach where we ate freshly made pizza and also has a fully stocked bar. The evening buffet had a wide variety and did themed meals each day but struggled to keep the trays full and a lot of times we had to wait for them to restock the food. There was no nightlife/entertainment besides the shows the animators put on each evening and they also provided activities during the day but found them selective on who they spoke to as this is a very French orientated hotel as was the animation team so we seemed to get bypassed a lot. Most of the staff were friendly enough, the bar staff you had to work on a bit more to get them to warm up and even smile. The rooms were clean and comfortable enough but the cleaning staff didn’t restock any tea/coffee or water unless you caught up with them and asked. The hotel is far away from anything and there is 1 bus to and from the hotel to the town each day so hiring a car is a must if you want to go anywhere. The pool areas were nice enough but the sun beds were atrocious. Finding one that wasn’t broken was a chore. All in all we had a nice week. Is it a 5 star? No. Would we go back? Not to this hotel only because of the location and we found we got very bored after a couple days.
Stayed 7 nights in Aug 2018

4/10 Poor

Ghassan, Kuwait

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nicely spread out .. that about all that is nice, Far from being a 5-star hotel by any standard: the equipment is old, the staff is rude and cranky, the gym dilapidated, the car rental agency in the hotel are thieves, the food barely acceptable .... not worth a single Euro to be spent there.
Stayed 10 nights in Aug 2018

10/10 Excellent

Eitan

Excellent vacation!
This was our second vacation in this resort (2 adults, 2 kids 5,10) . The resort is very big and offer many possibilirs of activities.Rooms are big, clean and very comfortable. Everyone was very kind and helpful. Location is good, 17 minutes drive from the airport. Pools are great and very attractive for the kids. Gym is very basic and can be improved. Overall- very good vacation. Looking forward to coming there again.
Stayed 7 nights in Aug 2018
Response from Guest Relations Manager on 6 Sept 2018
Dear Eitan, Thank you for your recent review of your time with us at All Senses Nautica Blue Exclusive Resort and Spa . I am happy to see that overall, you had a good time at the resort and I am even happier to see the comments on my team members. I will make sure that everyone from the resort team will hear your kind words. We hope to have the pleasure of seeing you again soon. Until then, I wish you and your family all the best. Yours Sincerely, Katerina Tzachrista Guest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book the junior suite for a great getaway
August, peak season with lots of kids but the resort handled the masses well... The private deck with own pool was the best feature. €40 transfer each way from Rodos old town. Not close to anything so this is a real escape, lovely if that's what you're after. Beware - Rodos airport is close and busy.
Stayed 2 nights in Aug 2018
Response from Guest Relations Manager on 6 Sept 2018
Dear Sir/Madam , Thank you for devoting time to upload your opinion regarding your recent stay in All Senses Nautica Blue Exclusive Resort and Spa. We value all our guests’ comments as we strive to deliver the best-personalized services. We have very carefully read your valuable and constructive comments and we would like to reassure you that working with the greatest enthusiasm, every possible effort will be made to improve the service that you brought to our attention. Once again thank you very much for your kind review and we do hope to have the chance to welcome you again in our Resort . With Warm Regards, Katerina Tzachrista Guest Relations Manager

10/10 Excellent

liz, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise location
We booked this holiday fairly early on in the year when no reviews were available and must admit that reading the odd review near to our departure left us a little unsure, however ......... We arrived in the early hours of the morning and received welcome drinks and a really nice supper, unexpected and a nice touch. On waking, the view from our room was amazing, we could easily have been in the carribean, the sea and beach are both fantastic. Plenty of variation in the dining room and eating our meals overlooking the sea just could not be beaten, staff in the dining room, friendly, polite and courteous. Animation team, such energy, Benjamin leads his talented bunch so well, the aqua gym in the sea was fantastic lead by the Greek lady, again, a credit to the team. This was a totally relaxing break, we really enjoyed our family holiday with our teens.
Stayed 11 nights in Aug 2018
Response from Guest Relations Manager on 6 Sept 2018
Dear Liz, Thank you for your feedback on your recent stay with us. We are truly blessed you did enjoy the entire holiday experience at All Senses Nautica Blue Exclusive Resort and Spa. This is extremely rewarding for the team to hear as we work hard to ensure that you receive the warm and attentive service that you enjoyed so much. We very much hope to welcome you back . Warm regards, Katerina Tzachrista Guest Relations Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BRILLIANT HOTEL BEST WE HAVE STAYED AT
BRILLIANT HOTEL,GREAT FOOD,GREAT BARS,GREAT BEACH. WOULD GO BACK. ITS IN THE STICKS SO WE BOOKED A HIRE CAR TO EXPLORE THE ISLAND. BUS IS OK BUT IT GETS TO PACKED TO AND FROM RHODES TOWN.
Stayed 15 nights in Aug 2018
Response from Guest Relations Manager on 22 Aug 2018
Dear David, Thank you so much for visiting All Senses Nautica Blue Exclusive Resort and Spa for your vacation in our island! We appreciate all your positive comments. We assure you that we will convey all your kind words to the rest of the staff. One of our major goals is to provide our guests with service standards beyond their expectations. Looking forward to welcoming you again and wishing you a nice summer! Katerina Tzachrista Guest Relations Manager

6/10 Okay

Ashlee

Liked: Staff & service
Okay for what it’s worth
This hotel IS a 5 Star hotel for the area it’s in. The grounds are absolutely beautiful and it’s right on the beach. However, it’s not technically a 5 Star Hotel. Front desk was helpful. All inclusive is okay. The food gets tiring after 3 days. Do not exptfresh squeezes oj. It’s wine on tap and a few choices of soda. It’s a bit chaotic but it’s to be expected. My last day they decided to bring a treadmill but the bikes and machines and weight machines were broken. The mini private beach is nice. Just be sure to get there early to get a spot if you want sand. Of you don’t mind rocks, there’s plenty of chairs near the ladder that takes you down to the ocean with rocks. Rooms are 3 Star but you’re not really in your room. The housekeeping is EXTREMELY nice and will give you things if you need them. Didn’t checkout the pool because it was infested with kids. But it seemed nice. If you’re looking for an affordable place and you want the “all inclusive” experience, sure! But if you can splurge and try elsewhere, try elsewhere.
Stayed 8 nights in Aug 2018

10/10 Excellent

Jim, England

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, very quiet resort.
A great hotel, constantly patrolled by friendly staffed to ensure everything is clean and everything works. It is a very quiet area, and there is not much to do at the hotel. Food is really lovely. And you can always find a bed around the pools or the sea.
Stayed 10 nights in Aug 2018
Response from Guest Relations Manager on 22 Aug 2018
Dear Jim, Thank you very much for taking the time to upload your review regarding your recent stay in All Senses Nautica Blue Exclusive Resort and Spa. We are glad to read that you enjoyed the facilities and the hospitality of our staff. Your opinion is important to us and we believe that your experience at All Senses Nautica Blue Exclusive Resort and Spa will be valuable to travellers like you. Thank you once more and we look forward to welcome you again in the future. With Warm Regards, Katerina Tzachrista Guest Relations Manager

2/10 Terrible

Ian, Berkshire

Disliked: Staff & service, property conditions & facilities, room comfort
Nice room and view (suite with private pool)
Suite with private pool lovely view. This is all i can say that is good. Food very poor. Room service arrived stone cold. No toilet paper provided for a whole day. Nothing to do at resort at all except swim and sunbath. Bed was extremely hard and very uncomfortable. Could feel every spring in it it seemed.Were extremely bored by 2nd day and had to hire a car for the whole remainder of our holiday as there is absolutely nothing near by. All the activities and entertainment was in french and for the French. and with a very bored 15yr old son had to get out of there. If we were in a position to change to a different location and hotel we would have on th 2nd day ! Hotel staff appeared to only be interested in catering for the French customers which there is a lot of. No where near a 5star hotel or service. More like a 2. Not value for money by any means especially with all there promises on there website that are untrue. Unless you like spending a small fortune to spend your whole holiday sunbathing stay away and choose a dfferent hotel
Stayed 9 nights in Aug 2018