2 outdoor pools, pool umbrellas, sun loungers

Reviews of Albatros Spa & Resort Hotel

5 out of 5
Albatros Spa & Resort Hotel
Deadalou 1, Hersonissos, Crete Island

Reviews

8.4

Very good

Rating 10 - Excellent. 37 out of 87 reviews" "
Rating 8 - Good. 32 out of 87 reviews" "
Rating 6 - Okay. 11 out of 87 reviews" "
Rating 4 - Poor. 5 out of 87 reviews" "
Rating 2 - Terrible. 2 out of 87 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Elena Reservations on 2 Aug 2023
Dearest Sona, We're very happy to know you had a great stay with us! Our staff always aims to be helpful and attentive to our guests' needs. Thank you for staying with us, and we hope to welcome you back soon!

8/10 Good

Linda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like the fact that we had to rake our own luggage up and back down to the lobby… also we were with friends and the gadget a Nespresso machine and we didn’t even have coffee in our room I had to request it and was given instant coffee
Stayed 4 nights in Jul 2023
Response from Elena Reservations on 28 Jul 2023
Dearest Linda, thank you for taking the time to write your personal opinion on your recent stay. Usually we are praised for the friendliness and service of our team, and we are certain we would have been of assistance if you contacted the reception with your querries. In any case, we definitely took note of your comments and we would be delighted if you decided to offer us a second chance to fully meet your expectations.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Elena Reservations on 4 Jul 2023
Thank you for reviewing your recent stay with us!We would be delighted to welcome you for another memorable stay in Hersonissos, Best regards from all the team !

8/10 Good

Becky

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is really nice and the staff is super friendly. Overall it was a great get-away but just a few things that I think would have made it better: - they had different events every night that went until late so it would be really loud if I didn't want to participate and made it hard to sleep - they advertise that they have parking on the premises. This I would disagree with because I had to find parking along side the road and sometimes circle many times or park in areas that I wasn't entirely sure was legal to park in then I would have to move it when a spot opened up. - I wish that there was more variety in their breakfast selection. After day 2, it just got kind of old because it almost the same thing every morning. That being said, we had a pretty enjoyable stay here and if we came back to this same area, we would stay here again.
Stayed 9 nights in Jun 2023
Response from Elena Reservations on 3 Jul 2023
Dear Becky, thank you for taking the time to share your comment on your recent stay with us. It is a pleasure to read how much you appreciated the service of our staff, we hope to see you again some day, indeed, for another memorable stay! Best greetings from Crete

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Friendly staff, great location
Stayed 14 nights in Sep 2022
Response from Elena Reservations on 19 Sept 2022
Thank you very much Sara for taking the time to review your stay at Albatros Spa & Resort Hotel. We are very happy to learn that you enjoyed especially the cleaning and comfort of your room, the location of the hotel and the friendliness of our staff. We will share your kind words with our team and hope we shall have the pleasure of welcoming you back in the near future!

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, going above and beyond
Fantastic hotel, very close to a choice of great beaches (I recommend Palm Beach in particular which is a 15 min walk away, but there are closer ones also). The food for breakfast and dinner was spectacular and choice full, both veggie and meat options and different types of cuisines (Greek/cretan, Asian etc). The hotel offers free of charge events such as wine tasting, Greek food cooking classes, Aqua aerobics and DJ night. Excellent service too, everyone very polite and helpful. There is a cocktail bar next to the pool where you can order drinks from via the app the hotel grants you access to during your stay. Fab experience 10/10!!
Stayed 6 nights in Jul 2022
Response from Elena Reservations on 26 Jul 2022
Dear Alexandra, thank you very much for choosing to stay with us and for taking the time to write your comments. It's great to hear we exceeded your expectations here at Albatros Spa & Resort Hotel and we will definitely share your comment with our staff members who will be thrilled! We would be delighted to welcome you again in the near future. Best regards from Chersonissos

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the nickle and dime aspect of resort eg $5 deposit for towels, no bottled water etc.... . Also buffet was not great but in fairbess it was only 10 Euros so perhaps not a bad value
Stayed 3 nights in Sep 2019
Response from Elena Reservations on 22 Nov 2019
Thank you for taking the time to review your recent holiday at the Albatros Spa & Resort Hotel, as it is important for us to daily improve our hotel. We are sorry to read you did not find the buffet to your liking , of course we have taken note of your comment and we would be delighted if you offer us a second chance to welcome you again in the future!

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
Lovely hotel , friendly efficient staff, great location, spotlessly clean , awesome holiday !
Stayed 7 nights in Sep 2019
Response from Nantia on 29 Sept 2019
Thank you so much for your review, our team is working very hard to make your holiday unforgettable !! We hope to see toy again on Crete next summer

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍👍
I booked a last minute stay at Albatros to extend my stay in Crete. It was the best decision! This property has everything you need. Amazing and helpful staff, plentiful buffets, 2 swimming pools, pool bar and ice cream shop (gourmet gelato for only 2€), evening activities and AMAZING spa with great deals! I built my own 90 minute spa package for 60€ (hydrotherapy, back massage & facial). The resort is very close to the beach and boardwalk as well. I loved every minute of my time at Albatros. No problems at all.
Stayed 2 nights in Jul 2019
Response from Elena Reservations on 3 Aug 2019
Dear Rachel, We really appreciate you taking the time out to share your experience with us, thank you for giving us a 10/10. Our hotel prides itself with the great service our team delivers, and to hear you have received this service is excellent. Great feedback like yours inspires our team to continue to deliver their great service. We sincerely hope to see you at our hotel again soon. Best Regards from the Albatros team!

10/10 Excellent

SABINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay, but do NOT book a standard room!
Whatever you do, do NOT book a standard room or you will be very disappointed. The hotel is split into a few buildings and their standard rooms are in the old part of the hotel. We were there for the 1st night and got very upset with the overall standard of the room. It was clean, but think 1980s style of dark furniture, yellow AC unit which barely worked, crappy fridge, etc. Based on the pictures, this is not what I was expecting when I booked the room. Luckily, the lovely staff at reception were able to give us an upgrade for the 2nd night so we got moved to the nice part of the hotel: it felt like a different world! I finally understood why the hotel was rated 4-5* because the standard rooms barely scraped a 2*. Breakfast and dinner were included which was great seeing the variety of food on offer. What I definitely cannot fault is the staff working there. Every single person we came in contact with was very professional, friendly and willing to help. We will come back here but we will book a superior room from the get-go.
Stayed 2 nights in Jun 2019
Response from Elena Reservations on 11 Jul 2019
Dearest Sabina, thank you for taking the time to write your thoughts on your recent stay at the Albatros Spa & Resort as your feedback matters to us. We are delighted to read you overall appreciated the breakfast and dinner buffet as well as our very professional, friendly and helpful staff, we will personally make sure to share the good words with our team. It’s great important for us, that our guests have a good and memorable experience during their time with us. Our hotel offers information on our different room types with photos, description and rates to match individual preferences. We are happy the Superior room was to your liking and we look forward to welcoming you again in the near future. Best greetings from all the Albatros team !

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019
Response from Elena Reservations on 28 Jun 2019
Thank you for posting your 5* rating, we are thrilled!!! Best regards from the Albatros team and hopefully till very soon!

10/10 Excellent

Yosi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Free upgrade but rest with additional charge.
Free upgrade. Friendly staff. Good location. No free wifi in the room. Spa is with additional charge.
Stayed 1 night in May 2019
Response from Elena Reservations on 23 May 2019
Thanks a lot Yosi for taking the time to share your comment. It is a pleasure to read how much you appreciated the service of our staff as well as your room and the location of the hotel. Free WiFi is available in common areas. Euphoria wellness spa therapies and treatments options and rates are available in the web presentation while jacuzzi options in hotel's pools are offered for all guests. From all the Albatros team, we hope to see you again some day, indeed, for another memorable stay! Best greetings from Albatros in Hersonissos Crete

10/10 Excellent

PY

Great holiday here
The hotel staff could not have been any more friendly and helpful. Location is great we could hear the waves from our lovely big balcony, the buffet breakfast was full of choice. There was a better beach heading right 8 minutes away, ours was rather rocky near the waters edge. Entertainment great. Only niggle was the bed mattresses were too hard for us but then again we didn’t report it so perhaps something would have been done. Rooms were very clean
Stayed 11 nights in Aug 2018
Response from Elena Reservations on 31 Aug 2018
Thank you very much PY for your kind feedback on your recent stay with us, we are blessed to read you had an excellent stay with us and that you especially liked, the location of the hotel, the breakfast in our restaurant and the friendliness of our staff. We sincerely hope to see you again some day, Warm greetings from Chersonissos

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018
Response from Elena Reservations on 13 Aug 2018
Thank you for your review. We are sorry to learn that you didn’t enjoy your stay with us. We appreciate our guest's feedback as they help us improve our service. Usually we are praised for the kindness of our team and we could have been of assistance if you had communicated your remark while in hotel. We would be delighted, if you decided to offer us a second chance, to welcome you again in the future.

6/10 Okay

Ru

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel with tired main building but with nice staff
Hotel has 3 building - 1 old and 2 new. Old one is very very tired. I stayed there and wasn't happy even my standart room was upgraded to juniour suite. But staff in the gotel was nice as well as the food in main restaurant. The whole area of Hersonnisos is touristic hell - thoudans hotels and touristic shops, no beach, no pleasant landscape. Never come back there!
Stayed 3 nights in Oct 2017
Response from Elena Reservations on 13 Oct 2017
Thank you for your review. We are sorry to learn that you didn’t enjoy your stay in Hersonissos, well known for nice beaches, sport options and night life. As you have noticed our staff is always ready to help you, possibly offering ideas on activities and museum visits that would satisfy your needs, so next time do not hesitate to share your thoughts and wishes with our team. We appreciate your feedback as it allows us to improve our service and we would be delighted, if you decided to offer us a second chance, to welcome you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nadine on 27 May 2017
Dear Guest, thank you for taking the time to write your feedback on your recent stay at the Albatros Spa & Resort. We are glad to know you had a nice holiday here in Creta! We hope we will have the pleasure to welcome you again in the future

10/10 Excellent

Susan, Great Britain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Really nice hotel, best of both worlds.Only yards to the beach but only 5/10 mins to main resort.
Response from Elena Reservations on 23 May 2017
Dearest Susan, thank you very much for this nice review, we are glad to read that you had a nice holiday amongst us. We really hope to see you again some day, Greetings from Hersonissos!

10/10 Excellent

NEIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Spa hotel
Coukdnt fault the hotel, its brilliant and the staff so friendly and polite. An ideal place for a truly relaxing holiday, will hope to return.
Response from General Manager on 20 Oct 2016
Thank you very much for taking the time to review your recent stay at Albatros Spa Resort hotel. We are happy to read that you enjoyed your holidays with us and appreciated our services. All the management and staff members look forward to welcoming you again in a near future!

2/10 Terrible

Jo, London

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Like staying in a 24 hour nightclub
This hotel is not all bad - their lunchtime food is delicious, and inexpensive. The swimming pool is ice cold but very refreshing on a hot day. Rooms are very, very clean; all the communal areas too, and especially the pool. The location is fantastic - near some lovely restaurants. There are lots of sunbeds, but only around 1/3 are comfortable ones with padding - you need to get down to the pool by 8:15am to bag your bed. The reason for the rating is the volume of music around the pool area. If you enjoy your sun holidays with Euro-pop and rock sumping out of the speakers at eardrum-breaking levels, this is the hotel for you! I thought something had gone wrong on the first day when the speakers were cranked up at around 11am to deliver 'Mr Bombastic' and 'I Like to Move it Move It', but after a while another couple asked the music to be turned down, and it was. For about an hour. Then it was cranked up again. And so began our five day stay. Every couple of hours, the music, gradually growing louder, would reach the point where I'd read the same sentence in my book seven times and had a thumping headache from the thumping bass. I'd ask them to turn it down, and they would; for a time. Then it would creep back up. But by the second day, our requests were largely ignored. They'd claim they had turned the music down, but it really did not seem like it. Indeed, we were told: ‘everyone loves the music!’ I admit, music is a largely personal affair, but I would guess that rare is
Response from Elena Reservations on 14 Jun 2016
Thank you for your review. We are pleased that you appreciated the position of our hotel, the cleaning of your room , the meals in our restaurant while we are sorry that the music nor its intensity in the pool bar was not of your preference. Frequently we are praised for the service of our staff and the response to guests requests. Our hotel offers an inner yard where the swimming pools are and usually our guests discover during stay the appropriate place according to their personal taste either closer to the pool, less or more sunny or quiet. Probably sunbeds further away from the snack bar would have been more to your liking in regards of the proximity to the loudspeakers. It is unfortunate that you did not find your relaxing corner. All your remarks are precious to us, we will share them with our team in order to correct the negative points. We would be delighted, if you decided to offer us a second chance, to welcome you again in the future.

8/10 Good

Rafal, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, not too expensive
We stayed in room 227, it seemed that that room was in the original built of the hotel as the fixture and fittings were a bit dated. The other buildings within the complex seemed newer. The tv was on a small size and instead of being in the wall, it was placed on a small table. You were watching the tv with your head turned at 45 degrees to the left. Free WiFi most of the time was very, very slow. I don't agree with paying 18 euros (for a week) to have access to the faster internet. The faster internet during our stay was faster than the free of charge one, sometimes not by much. We used an app to measure the speed. We noticed that there were a lot of pensioners in the hotel. The beach near the hotel wasn't brilliant but you can walk a bit from the hotel to get to nicer beach or take a bus to the other beach. Hotel is close to the center of hersonissos. Staff was very pleasant, coffee was always topped up at beakfast without fuss. You can stay there if you fancy it.
Response from Elena Reservations on 6 Jun 2016
Thank you very much for taking the time to review our hotel following your stay with us. We are very happy to read that you appreciated especially the hotel's location and the service of our staff. All our guest remarks are precious to us, we will share them with our team in order to correct the negative points. We would be delighted, if you decided to offer us the chance to welcome you again in the future.

10/10 Excellent

Jackie, England Clacton on sea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Albatros Spa Hotel
Very friendly,helpful and polite Staff,Reception staff all spoke excellent English and helped us with several problems,Restaurant staff waiters were very good eg as soon as you sat down they were there tea or coffee and then refills
Response from Elena Reservations on 22 May 2016
Thank you for this great review! We are very happy to learn that you had a wonderful stay at our hotel and that you appreciated the service of our team. We are pleased to share your positive feedback with our staff and we would be delighted to welcome you again in the near future!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Nadine on 23 Jul 2016
Thank you very much for taking the time to review our hotel following your stay with us. We are very happy to see that you enjoyed the experience and look forward to welcoming you back very soon!

10/10 Excellent

Helen, Suffolk, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Enjoyed a fabulous stay at the Albatros hotel. The staff were friendly, helpful just generally brilliant! The breakfast choices were excellent would definitely recommend a stay here.
Response from Elena on 13 May 2016
Thank you very much for this great review! All our team absolutely love looking after everyone they come into contact with and it is reviews like yours that makes it all worthwhile! We hope to see you many many times more!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
I think it's 4 stars or less,
Good friendly staff, nice location nice view excellent pool, but it is missing some 5 stars services such as mini bar in the room actually they don't even serve a bottle of water in the room, they have no 24 hours restaurant and the breakfast buffet is not like a 5 stars buffet by the way the price was good.
Pool view from the room balcony.
Response from Elena on 8 May 2016
Thank you for taking the time to review your last stay at Albatros Spa Resort Hotel. We appreciate your feedback as it allows us to improve our hotel and its services. With regards to your comments about the hotel services , please take into account that there is mini fridge in all hotel rooms which our guests can fill upon order on reasonable prices from the mini market, also is available 24 hours room service, Mediterraneo main hotel restaurant is open for breakfast , lunch and dinner buffet while there is Seaside snack bar and Daphne a la carte restaurant with relevant operating hours. Usually we are prized for our breakfast buffet , however we will share your comments with our team in order to improve ourselves. We are delighted to read that you enjoyed our hotel's location , your room's view, the pool area and the friendliness of our staff at a fair price. Thank you for considering staying with us again on a future occasion!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
this is not 5 star!!!
I booked this hotel as expedia listed it as a 5 star hotel. this isn't even close to a 5 start. i understand that european standards are different than the US and many 5 star hotels in EU would be 4 in the US. This hotel would be a 2 star in the US.
Response from Nadine reservations on 8 Oct 2015
Thank you for posting your feedback on your recent stay.Our team is sorry to learn that you did not enjoy your stay, as our main goal is to reach our valuable guests's satisfaction and it is a pity for us when this specific objective is not reached.We sincerely hope you will reconsider us again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון נחמד מאוד, למרות שהיינו בחלק הישן שלו. הצוות מאוד נחמד. מרחק כמה דקות הליכה מהמרכז.
Response from Elena Reservations on 27 Sept 2015
We thank you for reviewing your recent stay with us and for appreciating our efforts to offer our hotel guests a relaxing stay! We look forward to welcoming you in a future stay!

10/10 Excellent

Nicola, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels...
We stayed here for 12 nights from 12 July 2015 and the hotel was one of the best hotels I have ever stayed in. The whole hotel including our room was extremely clean, rooms cleaned daily. There are two pools, atmosphere around them was brilliant, music playing and the staff created a buzz everyday. The newer sunbeds are so comfortable, and there was no mad rush in the mornings to get these sunbeds either. We stayed on a breakfast only basis, the breakfast was lovely, plenty to choose from. The location of the hotel was perfect. It was just tucked round the corner from the main Hersonissos strip but perfect to get away from the buzzy strip if you want to. The beach is about a 2 min walk if that. The main strip is about 5 minutes away. The only downside to the hotel was their wifi. You have to pay 18 Euros per week per device for wifi and it wasn't that great. We could barely get the wifi in the room despite them saying that it was accessible throughout the hotel. The staff were the best staff I have come across. They literally cannot do enough for you. Especially Aria and Georgia who worked in the pool bar. We ate there for lunch every day and they always made us laugh and very welcome. They are such lovely people. The food at lunch was awesome and the service even better! We stayed for a wedding anniversary celebration and they gave us a room with the best views and a bottle of wine to celebrate. I have no hesitation in recommending this hotel. :)
Response from Elena Reservations on 30 Jul 2015
We are very glad to read that you enjoyed your stay with us and especially the location of the hotel, the comfort of our rooms and the quality of our service. We are proud to have a wonderful and dedicated staff and we are pleased to share your feedback with them. We look forward to welcoming you back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Well worth upgrading to a superior room for the extra comfort

8/10 Good

TIMO, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Timos Alexiou
All was good pity about the Wifi (having to Pay)
Response from Nadine on 5 Sept 2015
Thank you for taking the time to review your stay in our hotel! We are happy that "all was good"! Your comments will be passed on to our team!

8/10 Good

Simon, Leeds, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to beach, with attentive and friendly staff
I took breakfast a few days and it had a good range of hot e.g. eggs, bacon, as well as cold meats and cheeses; and cold e.g. pastries, fruit etc (Small issue was that I thought I had bought breakfast with my expedia booking but wasn't explicitly stated. Hotel offered to discount price for breakfast from 10 to 5 euro, (expedia hadn't required to my enquiry to confirm their understanding of whether breakfast was inclusive in over a week). The hotel also has several pools and a massage etc. centre although I didn't try this. The Wifi was pretty good, my room's receoption was a bit poor but fine down the corridor or in the lobby. I could not get a late check out as they were full but they did lend me towels and let me take a shower in the very nice facilitiesbefore my 9pm flight on my last day. Hernossios doesn't have an especially big beach but the water is very clea and nice for swimming and was very nice the first week of June Prebook a taxi for 31 euros from Heraklion airport
Response from Elena Reservations on 12 Jun 2015
Thank for you for submitting this detailed review on your recent stay. We are have you enjoyed our hotel's facilities and staff's service. Our team works hard to offer our guests a memorable stay and reviews like yours is the best reward for our efforts. We look forward to welcoming you back next time you visit our island.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but could be boring
It is a really nice hotel but theres not much to do... Went only with my dad and it got a little boring.. I was expecting they would have some activities there. Anyway is a good place to chill out.
Response from Nadine on 26 May 2015
Thank you for reviewing your recent stay with us. Our hotel's light animation program includes greek cooking lessons, wine tasting, aqua gymnastics, stretching, regularly evening music. Chersonissos bar and restaurants area is just a short walk. Our hotel reception is always happy to offer information on excursions as Spinalonga, Lassithi plateau, Knossos palace or Aquarium, for a more active choice mountain bicycling, sailing, scuba diving, horse riding, aqua parks, or culinary visits in wineries and local tavernas. Hersonissos is almost in the center of Crete making it ideal as a start point to visit the island.

4/10 Poor

Nick, West Sussex, UK

Liked: Staff & service
Disliked: Room comfort
Poor location with lousy beach close by. Hotel dif
Poor location with a lousy beach close by. Hotel difficult to find. Booked a standard room which was small, overlooked the street with very small balcony. Managed to change rooms to family type with extra cost. Food very mediocre. Would not recommend.
Response from Elena Reservations on 29 May 2015
Thank you for your review and for staying with us at Albatros Spa Resort in Hersonissos! We are very grateful for all of your feedback. Hearing back from guests is so valuable to us and we are always seeking to improve on ourselves. Our hotel offers the size of its rooms in description and the choice of the more spacious superior rooms. We are happy we managed to offer you the option to upgrade upon hotel arrival to family room with 2 bedrooms. Our chefs offer greek and international plates in our restaurant. Hotel recepies Insight is offerred during the greek cooking lessons.We really hope you wouldl give us another chance to prove that we can do better!

10/10 Excellent

Camilla, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxing hotel
I enjoyed my stay at Albatross hotel. The staff were friendly, the rooms were very clean and the facilities were good. I loved the relaxing atmosphere and in particular the spa treatments. It is a lovely hotel in a great location- couldn't have asked for more!
Response from Helena Reservations on 12 May 2015
Thank you for reviewing your recent stay with us! Our Spa team is happy you enjoyed the treatments! Looking forward to welcoming you back in your next visit!

8/10 Good

s, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel.
stayed 1 week in this hotel, was perfect location close to shops and bars etc. hotel looked nice although did not like reception area very dark and dated looking. our standard room was a decent size although bathroom was too small and shower tiny barely room to move but very clean. Also no sun ever got to our veranda are very disappointing. Pool areas lovely plenty room to choose where to sit. staff were lovely and friendly.
Response from Nadine on 11 Apr 2015
Dear guest, we thank you for your kind for your kind review. Guest comments are important for us as we always wish to improve our service.Best sunny greetings from Crete as we look forward to welcoming you again in Albatros!

6/10 Okay

pips, Cardiff

Liked: Cleanliness, staff & service
not great
When booking it said this was a five star hotel. Nothing like it. We booked a double bed room and had two singles pushed together. Internet had to be paid for even in the lobby. Toilet no exhaust. Hotel no parking!. Hotel on the road difficult to find and getting luggage up was problem.
Response from Elena on 8 May 2016
Thank you for your review. We are sorry to learn that you didn’t enjoy your stay with us. Our reception is always ready to help you and to satisfy your needs, so next time do not hesitate to share your remark with our team. We appreciate your feedback as it allows us to improve our service and we would be delighted, if you decided to offer us a second chance, to welcome you again in the future.

8/10 Good

Roger, British Columbia, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our holiday in Hersonissos, Crete
This hotel is nice but not a 5 star. 4 star at best. It was close to the town, taverna's and shopping areas. The food was acceptable but not great. The staff were all great. The bartender Alex was a great guy and made our martini's just perfect.
Response from Elena on 8 May 2016
Thank you for your review. We are pleased that you enjoyed the position of our hotel while we are sorry that you didn't find the meals to be good enough, Usually we are praised for our restaurant and the kindness of our team. All your remarks are precious to us, we will share them with our team in order to correct the negative points. We would be delighted, if you decided to offer us a second chance, to welcome you again in the future.

8/10 Good

Reut, Israel

Liked: Cleanliness, staff & service
Nice family hotel - a little not organized...
We visited the hotel on Sep 2012. We were on our honeymoon and when we checked in we told this to the receptionist and she gave us a voucher for the SPA - only that we discovered it was only for a jacuzzi and we were a little disappointed. We also got a 2 twin bed's room - on our honeymoon... when we asked if there is anything to do about it we were told that the bed will be made as double but the only difference was that we got 1 big blanket instead of 2 small ones. another issue we had is that the A\C was remotely controlled by the hotel and we were very hot. one evening a hoetl worker came to see what was our problem and told us that he will come back in the morning to fix it - we are still waiting... :( but overall - the hotel was very nice, had the best location we could ask for and we would probably book it again next time - only we would make sure to be a little more loud with our issues and make sure not to be forgotten...
Response from Elena on 8 May 2016
Thank you for taking the time to review your stay at Albatros Spa Resort Hotel. We appreciate your feedback as it allows us to improve our hotel and its services. Our guest's comments are always discussed with our team to improve the negative points. We would be delighted to offer us a second chance to welcome you again in the future.

10/10 Excellent

José-Antonio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour entre amis
L’accueil de l’hôtel était top, avec des gens toujours agréables et même une personne parlant français. Le petit déjeuner est copieux, avec un très grand choix au buffet, sur demande ils ont du pain sans gluten. Pour la chambre le seul bémol c est le bruit le matin car nous étions au premier étage avec la cuisine juste en dessous.
Stayed 4 nights in Jun 2023
Response from Elena Reservations on 3 Jul 2023
Cher José-Antonio, Merci à vous ! Nous sommes très satisfaits d'apprendre que vous avez passé de bonnes vacances parmi nous et que vous avez notamment apprécié l'amabilité de toute notre équipe! Nous serions heureux de vous offrir notre hospitalité de nouveau, Toutes nos salutations de la part de l'équipe Albatros.

10/10 Excellent

marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fijn hotel
Heel goeie locatie, goeie service en lekker ontbijt
Stayed 6 nights in May 2023
Response from Elena Reservations on 4 Jun 2023
Geachte Marc, Wat een fantastische feedback!Bedankt voor uw vleiende compliment!Het is ons een genoegen om te mogen lezen dat uw een fantastische tijd hebben gehad in de Albatros en dat jullie tevreden waren met de service van ons team!Tot de volgende keer!

10/10 Excellent

Khrebtova

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful atmosphere!!!
Really great holidays thanks to all the kind and friendly Staff of Albatros! I felt me home! Atmosphere is great there, relax, romantica, freedom. Excellent position, on the beach. Really excellent cleaning, vaste variety of food. I loved wake me up because of tasty smells of pancakes entering from my balcony. Beautiful touching evening live music. Really grateful to everyone of you, you made my holidays!))) I would love to come back!
Stayed 7 nights in Sep 2021
Response from Elena Reservations on 28 Sept 2021
What a kind review you posted! We are grateful for your support and look forward to welcoming you back very soon! Warmest greetings from the whole team!

10/10 Excellent

Tairine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2021
Response from Elena Reservations on 19 Aug 2021
Dearest Tairine, thank you very much for this review, we are glad to see that you had a nice holiday amongst us. We really hope to see you again some day, Greetings from Hersonissos

4/10 Poor

jose antonio tomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
"NUNCA MAIS"
Muy por debajo de las espectativas
Stayed 5 nights in Jul 2021
Response from Elena Reservations on 23 Jul 2021
Estimado Jose Antonio Tomas, Gracias por haber escogido nuestro hotel. Lamentamos no haber estado a la altura de sus expectativas y le aseguramos que seguiremos esforzándonos para conseguir la satisfacción de nuestros clientes. La excelencia en el servicio es uno de los aspectos más importantes para todo el equipo de Albatros Spa Resort Hotel. Esperamos volver a verle muy pronto con nosotros y mejorar su experiencia.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
4 étoiles, pas 5 étoiles
Nous sommes restés deux nuits. Points positifs : - superbe piscine, proche mer - super transat, bel équipement - nourriture plutôt moderne et correcte - petit dejeuner très copieux - propreté irréprochable - malgré les points négatifs,j'y retournerai Points négatifs : - il est indiqué 5 étoiles : ce n'en est pas un. Dans un 5 étoiles : - les lits seraient de meilleure qualité - l'accueil à la réception serait bien meilleure - l'isolation des portes, l'insorisation globale aussi - il y aurait un parking privé - le personnel serait plus aimable - les horaires check in/out - le client qui reste une nuit n'est pas considéré de la même manière que le client du tour opérator qui reste la semaine. Voici ce qui s'est mal passé : Nous sommes arrivés avec un enfant de 4 ans à 14h. On nous a dit de patienter 16h. Ok c'est dans les conditions. A 15h40, on nous dit que la chambre sera prête à 16h/16h10. A 16h, on nous dit que ça sera prêt dans 30min. Finalement après avoir râlé, la chambre nous a été donné dans les temps. Mais je ne comprends pas pourquoi c'était toujours mouillé au sol. 2 heures que nous attendions et ils préparent la chambre à 16h Pourtant, j'ai vu des gens à plusieurs reprises avec des valises dans le couloir à 13h faire un checkin J'ai réglé la veille à la reception toutes les boissons du bar, la personne m'a débité en pound et non en euros sans mon accord et le lendemain ils avaient oublié des consommation en plus. Le gros défaut est la gestion de la réception.
Stayed 1 night in Jul 2020
Response from Elena Reservations on 22 Jul 2020
Nous vous remercions d'avoir pris le temps d'évaluer votre séjour. Nous sommes ravis d'apprendre que vous ayez apprécié la piscine et la nourriture. Votre avis nous est très important, et sachez que vos commentaires sont pris en considération. Nous espérons sincèrement avoir le plaisir de vous accueillir de nouveau lors de votre prochaine visite en Crète, meilleures salutations de la part de toute l'équipe Albatros!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Oct 2019
Response from Elena Reservations on 22 Oct 2019
Thank you for taking the time to share your feedback, we are glad that your stay was a success ! We hope to have the opportunity to welcome you back to the Albatros Spa & Resort in the near future. Best regards from Hersonissos !

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fräscht och fint hotell
Rent och fint, otroligt trevlig personal. Jag kommer absolut att åka tillbaka dit.
Stayed 2 nights in Aug 2019
Response from Elena Reservations on 7 Oct 2019
Thank you for taking the time to write a review on your recent stay with us, we are happy to know you appreciated the service given by our team. We hope to see you again some day, best regards from Chersonissos!

10/10 Excellent

karin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mooi netjes hotel
Super hotel schoon netjes lekker ontbijt
Stayed 3 nights in Jun 2019
Response from Elena Reservations on 4 Jun 2019
Beste Karin, Enorm bedankt voor deze positieve review waar we zeer dankbaar voor zijn!  We hopen u snel weer te verwelkomen in ons hotel!

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Tres propre tres bien situé litterie un peu dur et pas assez de choix au petit dejeuner
Stayed 5 nights in Aug 2018
Response from Elena Reservations on 22 Aug 2018
Cher Michael, nous vous remercions d'avoir pris le temps d'évaluer votre séjour. Nous sommes ravis d'apprendre que vous ayez apprécié celui-ci et nous considérons vos commentaires, qui nous aideront à améliorer nos services. Nous espérons vous revoir très bientôt à l'Albatros à l'occasion de votre prochain séjour en Crète!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Hotel muy recomendable, todo muy correcto, buen desayuno y personal muy agradable
Stayed 5 nights in Oct 2017
Response from Nadine on 17 Oct 2017
Muchas gracias por elegir Albatros Spa Resort Hotel su reciente visita a Hersonissos. Nos alegra mucho saber que disfrutó de una excelente experiencia con nosotros. Esperamos poder recibirles de nuevo muy pronto

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
muy recomendable
fabulosa
Stayed 5 nights in Oct 2017
Response from Nadine on 14 Oct 2017
Thank you for this nice review! We are very happy to learn that you enjoyed your stay and appreciated our services. We hope that we may have the pleasure of welcoming you again in the future!

8/10 Good

MOSHE YVETTE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון בעל מודעות גבוה לרצות את הלקוחות.
סוף עונה רגוע ומתאים לציפיותינו.
Response from General Manager on 20 Oct 2016
אני מודה לכם כי הקדשתם מזמנכם לכתיבת משוב , נשמח לארח אתכם שוב