Grand Rapids hotels from RM189

"This place, in my opinion, is a DUMP! I went with my daughters this past weekend for dance competition. The dust/smudges/dirt on the surfaces, in the shower, hair in the bathroom sink, carpet felt "moist." The noise from the floor above was ridiculous. We could hear EVERY step taken. There was a wad of gum stuck on the nightstand; clear indication that there is NO cleaning being done at this location! The dust on the lampshade was so THICK!! The breakfast options, though "free," were still mediocre. The place looks like it's stuck in the 70's/80's. After expressing my issues with the woman at the front desk, she wasn't accommodating, She didn't offer any possible solutions and REFUSED to work with me. Told me if I checked out I'd simply lose my money that I'd paid for the room. Expedia contacted the property to try to come to a resolution and the desk clerk still REFUSED to refund my money (like it was HER money,) but expedia worked with me, got my onekey cash account loaded and my family and I were able to move to a more modern, clean facility, with NO issues. THANKS EXPEDIA for your excellent customer service!"

"Breakfast was a good start to the day! Matthew and the rest of the staff were helpful. Hot tub was not hot enough but when we mentioned that the lady that was filling the towels did her job and asked someone to turn the hot tub up and Matthew came and took care of that. Matthew was helpful at breakfast also. He deserves a raise as well as the rest of the staff! Thanks"

"Friendly and pleasant check in experience. Breakfast was very nice, clean and lots of choice. Breakfast staff very nice lady who took pride in providing a great experience. Easy access of the highway. We have stayed here numerous times and will again."

"We had everything we needed and the location was easy to find and close to our destinations in the area. We will stay there again."

"Breakfast bar was not fresh. Food was either cold or running out with people still coming in. Coffee also was running out and I got a mouth full of grounds while drinking it. Rooms were very clean and nice. Pool was overloaded with screaming children and adults spraying water with water cannons and floaties and noodles overrunning the pool. "

"Small breakfast, but clean! Room was clean and beds were comfortable! "

"Room was clean and comfortable."

"Room was clean and staff was excellent. Fairly well maintained."

"It was fine for the price"