Hotel Dekat Grand Isle Town Hall

"Wonderful stop."

"Staff was helpful and nice, but I had to wait about 10mins to check-in as no one was at the desk at 10pm. Room was big but felt old and not well maintained. We had holes in our blanket, an awkwardly placed toilet with a weak flush, a shower with slides doors that almost came off, and noise from the plastic fitter of the air conditioning that kept smacking in the night from wind. Overall, we didn’t find any dirt or grime, but the property felt extremely dated and fragile in spots."

"Clean rooms"

"The room is as filthy, spots on the comforter, spa tub was gross we never even got in it. Came back to our room on the 1st day and our door to our room wouldn’t even lock like someone tried to open it while we were gone. This place is gross"

"it was great getting a little earlier check in Thanks"

"It has been awhile since I had an opportunity to stay at BW in Plattsburgh but it is by far a well maintained hotel. Staff are all very helpful and polite."

"I found the sheets did not smell fresh, the windows were left open in the room. There was a lot of debris on the sheets when I pulled the covers back. The pool floor- I did not want to touch with my feet as there was a lot of grit on it. There were no towels in the pool area. This is my third time there and I don’t think I will be back."

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"This property feels more like a wedding and event venue than a motel or a place to spend a relaxing day. The view is absolutely stunning, and the owner (or staff member who assisted us) was very kind and welcoming. The location is also excellent, as it is close to Champlain Centre and only about 8 minutes from the falls, making it very convenient for visitors. The place is quite old, including the furniture, but it is also very clean and well maintained. Because the building is old, there are a...

"Sadly the pool area needed a good renovation, the hot tub brought in a fair amount of boiling water, which you could feel with your legs, and the shower had little pressure and heat. Breakfast was good but would of benefited from some fruits. 🍉 Sadly, not worth the price."

"A literal 2 minute walk from the St. Albans train station which is nice and convenient. Nice clean and comfortable rooms. Breakfast was your average run of the mill hotel breakfast, but better than nothing. Also they have complimentary coffee 24/7 which is fantastic. 10/10 would stay here again"

"Great hotel for kids with the water park and arcades"

"dirty room. last guests leftovers and garbage in the room. floor not vacuumed"

"Price are good really cheap , the brake feast as good option compared to others even if it’s a light one. Place needs to be updated !"

"Fine hotel, although checkin staff were not very friendly or responsive. In the morning no hot water in the shower, which they just shrugged off when I told them. Breakfast is fine, rooms are clean and comfortable. With hot water it would have been nice!"