Dear Tracey,Upon receipt of your comments I immediately spoke to the Executive Housekeeper who is investigating the matter and will respond back to me point by point to ensure that we learn from this opportunity and prevent any re occurrence.We enjoyed having you and do hope to service you again in the future!Sincerely,

Dear Braden,We are glad that you enjoyed your stay and appreciate the positive comment. We hope to see you again soon!Sincerely,

Dear Ernie,We appreciate your honest review. We will take all of your comments and use them to improve our customer experiences. We hope you enjoyed your time in Grand Falls-Windsor and that you will have a wonderful day!Sincerely,

Dear Jill,My apologies that you did not realize that your reserved room was in our cottage style building. Had we had known that you did not want to be located there, we could have moved you to our main building at no extra fee. Please always let us know if you are unhappy for any reason while you are here. It allows us to correct the problem and change your stay to an enjoyable one. We did enjoy having you and hope to see you again soon!Sincerely,

Dear Dean,We love hearing that your guests had a wonderful stay. We enjoyed servicing you and hope to see you again soon.Sincerely,

Dear Danielle,We believe pets are part of the family so we are always happy when guests choose to bring their furry family members along. We hope to see you again soon!Sincerely,

Hi Stephen,I would suggest reaching out to Expedia. We have not pushed you to make a comment regarding your stay. In saying that, we did enjoy having you and hope to see you again soon!Sincerely,

Dear Patricia,Thank you for choosing us on your recent stay in Grand Falls-Windsor. We enjoyed having you and hope to see you again soon!Sincerely,

Dear Anna,We are thrilled to hear that you had an exceptional stay with us. We really enjoyed having you and hope to see you again soon!Sincerely,

Dear Chelsea,Please accept my apologies for your less than perfect stay. We are unaware of any issues that you had during your stay. In the future, please let us know so that we have the opportunity to correct it and ensure that your stay is an enjoyable one. We hope that you have a wonderful day!Sincerely,

Dear Richard,We are so happy to hear that you had a great stay. We enjoyed servicing you and hope to see you again soon!Sincerely,

Dear Shirley,Thank you for the detailed review of your recent stay with us. We really enjoyed having you and hope that you return again soon!Sincerely,

Dear Alison,We are so happy to hear that you had an excellent stay. We hope to see you again soon!Sincerely,

Dear Alison,Almost all of our guests arrive by vehicle and so we appreciate you noting that we have an abundance of parking available. We really enjoyed servicing you and hope that you visit us again soon!Sincerely

Dear Jason,I am very sorry to hear you did not enjoy your stay with us. You booked a room in our main hotel and did not mention during your time here that you were not happy. We have actually painted our rooms from ceiling to floor in the last several weeks as well as installed all new curtains, bedding etc. In the future, if you are ever unsatisfied for any reason, we would appreciate you letting us know while you are here. That way, we can try and correct it for you and make the remainder of your stay an enjoyable one. Letting us know after the fact, robs us of the opportunity to help you.We do hope that you enjoyed your time in Grand Falls Windsor and that you will have a wonderful day!Sincerely,

Dear Alison,We are thrilled to hear that you had a great stay with us. We enjoyed having you and hope to see you again soon!

Dear Sam,Thank you for taking the time to review your stay. We hope to see you again really soon!Sincerely,

Dear Amanda,We appreciate taking the time to leave a review of your recent stay. We are happy to see that you found it enjoyable. Please note, we do have room types available in our building that have fridges. If you ever require this in the future, please let us know. We hope to see you again!

Hi Goldie,Thank you for your review! Our apologies for any inconvenience of our dining room being closed on Sunday. We actually only operate from Mon-Sat in low season due to low demand. Regarding your room, I'm not quite sure what you mean that the room was not as advertised. Everything listed and photographed on the site is exactly what is in our room. We have actually recently painted all of our rooms and installed new tv's. We do, however, realize that our furniture is not new and we hope to upgrade this is in the near future. It is, however, exactly as the website states. Again, we do appreciate your review and hope to see you again in the future!Sincerely,

Dear Penny,Thank you for taking the time to review your recent stay with us. We hope you enjoyed your time in Grand Falls-Windsor and we hope to see you again soon.Sincerely,

Hi Jonathan,It is wonderful to see that you had an excellent stay with us. We appreciate the review and hope to see you again soon!Sincerely,

Dear Elsie,We really enjoyed servicing you on your recent stay and hope that you visit us again soon!Sincerely,

Dear Michelle,I would like to offer my sincerest apologies for your accommodation experience. I see that you would prefer to have a unit with a fridge and microwave. For future reference, we do offer rooms that offer these amenities. Had we had known that you required them at the time of your arrival we could have certainly arranged that for you.Again, my apologies that you were not happy with your stay and we do hope that you will visit us again in the future so that we can provide to you the stay and amenities that you were hoping for.Sincerely,

Dear Danielle, We are delighted to hear that you experienced a pleasant time with us and that you were happy with your room and all the staff you encountered throughout your stay. We hope to see you again soon!Sincerely,

Dear Megan,We are glad to see that you had a wonderful stay with us and we hope you will return soon!Sincerely,

Dear Jacqueline,We are glad that you had a great experience and we hope to welcome you back soon!Sincerely,

Dear MelissaWe are so glad you had a great stay and hope you will return soon.Sincerely,

Dear Susan,Thank you for taking the time to review your stay with us. We are happy to hear that you found your unit to be a great location for your trip. We are currently in the process of doing some updating of our rooms. We do hope to see you again soon!Sincerely,

Dear Robyn,We truly appreciate that you took the time to leave a review and it will be our pleasure to welcome you back in the future.Sincerely,

Dear April,I am saddened to hear that you did not enjoy your stay with us. Had we had known that you were unhappy with your bed, we would have certainly moved you to a different room. We do hope to see you again sometime in the future!Sincerely,

Hi Heidi, I am deeply disappointed that I have to write this message to you today. Your comments regarding your hotel experience are very important to us. We want our guests to enjoy staying with us. With all of these concerns, I am surprised that you did not call our reservation agent to request a room change or to discuss all of the issues. We did have a room available at the time that we could have moved you to. Without informing us while you are here, it robs us of the opportunity to correct it and make your stay an enjoyable one. We have no way of knowing that there was an issue or that you had left your room early.In the meantime, I have assigned my Executive housekeeper and maintenance manager to inspect this room and to follow up on all of the items you had mentioned. They are not acceptable and you should have never had to experience that. We take cleanliness very seriously.Again, please accept my apologies and know that in the future (at any hotel), you should always make your concerns known (if there are any) so that the Hotel can act upon it immediately. Sincerely

Dear Adam,I am disappointed to see that you did not enjoy your stay with us. Looking at your reservation I do not see any notes of issues that you may have had. Please know that in the future, our staff are available 24/7 if you ever need anything. We want our guests to enjoy their stay with us.Sincerely,

Hi Daniel,Thanks so much for the wonderful rating! We enjoyed having you and hope to see you again soon!

Dear Melissa,It truly was a pleasure for us to read your review. We enjoyed having you and hope to see you again soon!Sincerely,

Dear Amanda,Thank you so much for your review! Just to note, if you ever require a mini fridge in the future, we do have room types available that have them. We really enjoyed having you and hope to see you again soon!

Dear Rebecca,We are thrilled to hear that you had such a wonderful stay with us. We really enjoyed having you and hope to see you again soon!Sincerely,

Dear Kerry,We really enjoyed serving you on your recent stay and we do hope to see you again soon!Sincerely,

Dear Bryan,We appreciate your honest review. We are actually in the process of doing renovations throughout our three buildings. We hope that you enjoyed your time in Grand Falls-Windsor and that we will see you again soon.Sincerely,

Dear Paul,Thank you for taking the time to review your recent stay with us. We enjoyed having you and hope to see you again soon!Sincerely,

Dear Laurie,We are thrilled to hear that you enjoyed your stay! We hope to see you again soon.Sincerely,

Dear Josh,I am very sorry to hear that you did not enjoy your stay with us. Had we had known while you were here that you had issues, we would have certainly addressed them promptly so that you would have had an enjoyable stay. Without informing us, it robs us of the opportunity to make things right.In the future, if you are ever not satisfied, we have staff available 24/7 to help you. Have a wonderful day,

Hi Kayla,We are so happy to hear that you enjoyed your recent stay with us. We really hope to see you again soon!Sincerely,

Dear Chris,Thank you for taking the time to leave a review of your recent stay with us. We really enjoyed having you and hope to see you again soon!Sincerely,

Dear Stephanie,We really enjoyed having you and hope to see you again in the new year!Merry Christmas!

Dear William,Thank you for your wonderful review! We hope that you have a very Merry Christmas and that we will see you again in the New Year.Sincerely,

Dear Ethan,I am disappointed to learn that we did not meet your expectations. Without more information we are unable to address anything specific. We do hope that you decide to visit us in the future so that we can provide to you a stay that not only meets your expectations but also exceeds. Merry Christmas!

Dear Terry,We appreciate you taking the time to leave a review of your recent stay. We do hope to see you again in the new year!Merry Christmas

Dear Kirby,Thank you for the wonderful rating and we hope to have you stay with us again soon.Merry Christmas

Dear Terry,We are very happy to hear that you enjoyed your stay with us. We hope to see you again soon!Merry ChristmasSincerely,