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"Room was great as was the onsen. Staff were very helpful and welcoming. The shuttle to Odawara helped us get back to Tokyo and appreciated receptions assistance with all of this. "

"The staff were so attentive and kind! Everything was ready for us and went smoothly, it made our stay extremely relaxing. "

"Thisnis a destination hotel and THE placee to stay. Not only are the grounds flowers and dinners above and beyond, the roof top bath is the best- looks right into Fujisan. These folks have thought of everything and their staff is a very thoughtful team. If you have logistical questions they respond on time in English. "

"Must-go place if you are serous about onsen"

"Cle"

"Best Onsen Resort in Town. It's my third time here and I'll definitely be planning on coming back!"

"My favourite thing about the stay was the view. We had booked the mountain view and it just so happened that the day had clear skies which meant a fantastic view of Mt. Fuji. Staff was very friendly and spoke good enough English to get us settled in. The room itself was very clean and spacious. Our stay included breakfast and the food was amazing. Buffet style breakfast ensured we had enough food to give us energy to visit neighbouring shrines in the area. The cheap bike rentals was also an added bonus. Usually they’re expensive by the station but at the Hotel it was 500 yen for 3 hours if I’m not mistaken. There is a lady who works the gift shop and I’d like to say she was very welcoming and thoughtful. She helped with forwarding our luggage to the next hotel and gave us tips about our next location. She waved us goodbye as we left the hotel. Overall, amazing stay. Food is great, staff is amazing, the view is stellar."

"Staff very accommodating, clean room, awesome view!"

"Great stay , plus the free breakfast and free shuttle bus to the station. Will definitely come back again. Staff are very polite and helpful. "