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Reviews of Zenith Ocean Front Apartments

3.5 out of 5
Zenith Ocean Front Apartments
20 The Esplanade, Surfers Paradise, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 148 out of 275 reviews" "
Rating 8 - Good. 98 out of 275 reviews" "
Rating 6 - Okay. 15 out of 275 reviews" "
Rating 4 - Poor. 7 out of 275 reviews" "
Rating 2 - Terrible. 7 out of 275 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Bariya

Travelled with family and small children
Liked: Cleanliness, amenities
Very good reception service, the receptionist was lovely.
Stayed 3 nights in Apr 2024
Response from Zenith Management on 17 Apr 2024
Hi Bariya, thank you so much for your 5-star review! We will share this with the team at Zenith to let them know to keep up the amazing work. Thank YOU for being a great guest! We hope we get the pleasure of welcoming you back to Zenith soon. Best regards, Zenith Management(Would you be kind enough to leave us a Google review?)

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Well maintained and comfortable 3 bedroom apartment with exceptional view. Great location with walking distance to shops and restaurants an advantage.Management were friendly and most helpful. We will definitely stay there again.
Stayed 5 nights in Mar 2024
Response from Zenith Management on 10 Apr 2024
Thank you so much for your 5-star review! We will share this with the team at Zenith to let them know to keep up the amazing work. Thank YOU for being a great guest! We hope we get the pleasure of welcoming you back to Zenith! With thanks, Zenith Management

8/10 Good

Rebecca

Stayed 4 nights in Feb 2024
Response from Zenith Management on 22 Mar 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Thank YOU for being a great guest! We hope to see you again soon. With thanks, Zenith Management

8/10 Good

william

Travelled with family
Liked: Cleanliness, property conditions & facilities
View of ocean was amazing. It made our trip
Stayed 4 nights in Feb 2024
Response from Zenith Management on 22 Mar 2024
Thank you so much for your great review! We will share this with the team at Zenith to let them know to keep up the amazing work. Thank YOU for being a great guest! We hope we get the pleasure of welcoming you back to Zenith! With thanks, Zenith Management

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Next door to everything at Surfers. Would stay again
Stayed 4 nights in Jan 2024
Response from Zenith Management on 22 Mar 2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Thank YOU for being a great guest! We hope to see you again. With thanks, Zenith Management

2/10 Terrible

Khanh

Stayed 6 nights in Jan 2024
Response from Zenith Management on 22 Mar 2024
Dear Khanh, we’re disappointed to hear about your sub-par experience, and we’ll strive to do better. We apologize for the inconvenience, and would appreciate another chance to earn your business.

8/10 Good

Paul

Liked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Zenith Management on 22 Mar 2024
Dear Paul, many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations! We hope to see you again soon. With thanks, Zenith Management

6/10 Okay

Ozcan

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
Location is great, opposite beach, cafes, shopping centre...the only thing with this place is it needs and upgrade, very old inside. Pool, spa was good
Stayed 4 nights in Jan 2024
Response from Zenith Management on 22 Mar 2024
We really appreciate you taking the time to share your rating with us. We will share this feedback to our team. We look forward to seeing you again soon! With thanks, Zenith Management

8/10 Good

Chris

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Great location at a reasonable price, a few small items in apartment to be addressed but nothing that impacted our stay too much. Parking access is excellent and tall enough for most utes and SUV’s. Best is the short walk to dining and entertainment options. You can eat out for a fortnight without using the car and never visit the same place twice. Beach access is straight across the rd, and only 100 m to the safety of the lights for safely crossing the esplanade in busy periods.
Response from Zenith Management on 22 Mar 2024
Thank you so much for your great review! We will share this with the team at Zenith to let them know to keep up the amazing work. Thank YOU for being a great guest! We hope we get the pleasure of welcoming you back to Zenith! With thanks, Zenith Management

10/10 Excellent

El hadj

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. The apartment is very clean and provides u great hospitality with breathtaking ocean view. The staffs were very helpful and friendly. I will definitely back again.
Stayed 6 nights in Jan 2024
Response from Zenith Management on 22 Mar 2024
Thank you so much for your 5-star review! We will share this with the team at Zenith to let them know to keep up the amazing work. Thank YOU for being a great guest! We hope we get the pleasure of welcoming you back to Zenith! With thanks, Zenith Management

8/10 Good

Rita

Liked: Cleanliness, amenities, property conditions & facilities
Good place for families. In walking distance to beach and local amenities (restaurants, shopping, amusement).
Stayed 5 nights in Jan 2024

10/10 Excellent

DANIEL

Stayed 6 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Amazing views
Great location and view, really friendly check in. Pool was beautiful and clean
Stayed 4 nights in Dec 2023

8/10 Good

Jeffrey, Bungendore

Travelled with family
Fines fines fines. Forget to return the key - $40 fine, lockout $50 fine, don’t take the bins out when you leave - fine! Nice place but using the excuse of ‘self managed’ at about $400 a day to skimp on property services and make more money.
Stayed 5 nights in Nov 2023
Response from Zenith Management on 21 Nov 2023
Dear Jeffrey, No need to exaggerate. However, we are sure that makes you a great story teller. Just to clarify - replacement key fee is 25.00 not 40.00. However, if you take care of your belongings - this should never occur. Yes, an after hours lock out fee is 50.00 for our on-call staff who will return to work at all hours to assist guests who have lost a key. And again, not sure where this 400.00 price has come out of (but we don't want or need to know)We highly recommend you choosing at a hotel with a 24 hour reception in future. It might be more better suited for you. Most people do not loose keys nor get locked out, but are highly understandable about an after hours on-call fee due the fact loosing a key comes down to their own negligence. Kind regards, Zenith team.

8/10 Good

Julianne

Stayed 5 nights in Oct 2023
Response from Zenith Management on 7 Nov 2023
Dear Julianne, Thank you so much for your great review! We will share this with the team at Zenith to let them know to keep up the amazing work. Thank you and see you again soon! With thanks, Zenith Management

8/10 Good

Jennifer

Stayed 4 nights in Oct 2023
Response from Zenith Management on 19 Oct 2023
Dear Jennifer, thank you so much for your review! We will share this with the team at Zenith to let them know to keep up the amazing work. Thank YOU for being a lovely guest! We welcome you back anytime. With thanks, Zenith Management

8/10 Good

Leigh

Liked: Cleanliness
The room is in need of an update but it was clean and spacious and in an amazing location. Only steps away from beach, shopping and restaurants.
Stayed 5 nights in Oct 2023
Response from Zenith Management on 16 Oct 2023
Dear Leigh, we really appreciate you taking the time to share your rating with us. We will share this feedback to our team. We look forward to seeing you again soon! With thanks, Zenith Management

6/10 Okay

Roger

This is a great location if you want unobstructed sea views and to be close to many dining options. As one of the older high-rises, the building has been renovated. Our apartment was partially renovated. It had new tile walls in the bathroom / laundry and
Stayed 9 nights in Sep 2023
Response from Zenith Management on 4 Oct 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon. With thanks, Zenith Management

10/10 Excellent

Rita

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean Appartment! Close to everything! Friendly staff ! Will definitely recommend! My family and I loved it
Stayed 4 nights in Sep 2023
Response from Zenith Management on 4 Oct 2023
Thank you so much for your 5-star review! We will share this with the team at Zenith to let them know to keep up the amazing work. Thank you and we hope to see you again soon! With thanks, Zenith Management

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great location across the road from the beach, apartment has full kitchen, indoor and outdoor pool, spa, sauna, tennis courts and bbq facilities
Stayed 4 nights in Aug 2023
Response from Zenith Management on 4 Oct 2023
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. It was a pleasure having you stay with us and we look forward to welcoming you back to Zenith soon! Thank you for being a lovely guest! With thanks, Zenith Management

8/10 Good

Lyndal

Travelled with family
Liked: Cleanliness
Room needs a little bit of renovating or repair. Others wise really good.
Stayed 5 nights in Aug 2023
Response from Zenith Management on 10 Aug 2023
We really appreciate you taking the time to share your rating with us. We will share this feedback to our team. We look forward to seeing you again soon. With thanks, Zenith Management

10/10 Excellent

Belinda

Liked: Cleanliness, property conditions & facilities
Great location
Stayed 4 nights in Jul 2023
Response from Zenith Management on 4 Aug 2023
Thank you so much for your 5-star review! We will share this with the team at Zenith to let them know to keep up the amazing work. Thank you and see you again soon! With thanks, Zenith Management

8/10 Good

Anthony, KINGS PARK

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location and apartment provided a great view. Customer service and welcomeness could be improved
Stayed 6 nights in Jul 2023
Response from Zenith Management on 4 Aug 2023
We really appreciate you taking the time to share your rating with us. We will share this feedback to our team. We look forward to seeing you again soon! With thanks, Zenith Management

10/10 Excellent

Oren

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location location location!! Friendly staff, clean amenities all round top place to stay, only downside was our apartment had the most awkward parking in the whole place especially with a 4wd , but otherwise a great place !!
Stayed 7 nights in Jul 2023
Response from Zenith Management on 4 Aug 2023
Dear Oren, many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations! We hope to see you again soon. With thanks, Zenith Management

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, property conditions & facilities
Was an awesome property and will definitely stay there again. Only issue was it really needed a good dust everywhere but in particularly under the beds. The blankets needed a decent dust and clean too. The showers needed a good clean and it felt like they were just given a good ‘once over’ but needed more of a proper clean!
Stayed 6 nights in Jul 2023
Response from Zenith Management on 4 Aug 2023
We really appreciate you taking the time to share your rating with us. We will share this feedback to our team. We look forward to seeing you again soon! With thanks, Zenith Management

8/10 Good

Charmaine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was very convenient to get to beach and shops. Indoor pool and spa was clean. Staff were very helpful. The apartment itself was a little dated. But it was quite large and everything was in working order. An outdoor table on balcony would have been good.
Stayed 6 nights in Jul 2023
Response from Zenith Management on 4 Aug 2023
We really appreciate you taking the time to share your rating with us. We will share this feedback to our team. We look forward to seeing you again soon! With thanks, Zenith Management

10/10 Excellent

george

Stayed 6 nights in Jul 2023
Response from Zenith Management on 4 Aug 2023
Thank you so much for your 10 out of 10 review! We will share this with the team at Zenith to let them know to keep up the amazing work. Thank you and see you again soon! With thanks, Zenith Management

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic location, walking distance to mall, beach and plenty of activities Lovely older stlye building with beautiful views. Will be back, thank you
Stayed 2 nights in Jul 2023
Response from Zenith Management on 4 Aug 2023
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We look forward to seeing you again soon! With thanks, Zenith Management

10/10 Excellent

Sumona

Stayed 3 nights in Jun 2023
Response from Zenith Management on 4 Aug 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. We hope to see you again soon. With thanks, Zenith Management

6/10 Okay

Rachel

Stayed 7 nights in Apr 2023
Response from Zenith Management on 8 Jun 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

gerard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Views were stunning and apartment was excellent for our family of four.
Stayed 7 nights in Apr 2023
Response from Zenith Management on 26 Apr 2023
Thank you kindly for sharing your experience with us. We hope to see you again soon :)

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location, great views, easy access to everything, clean, modern
Stayed 7 nights in Apr 2023
Response from Zenith Management on 26 Apr 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Thomas Christopher

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was right across from the beach and on the Esplanade.
Stayed 10 nights in Feb 2023
Response from Zenith Management on 26 Apr 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. We hope to see you again soon.

10/10 Excellent

Angela

Travelled with family
Liked: Property conditions & facilities
Our recent stay at THE ZENITH was one of the very best holidays we have ever had. We stayed in a 2BDR DELUXE which was absolutely beautiful with modern furnishings & a wonderful view. Location is perfect… so close to the beach & shops as well as the Night Markets. The Management were brilliant & made us feel very welcome throughout our stay. Thanks for a memorable holiday & we can’t wait to return again!
Stayed 6 nights in Feb 2023
Response from Zenith Management on 26 Apr 2023
Thank you so much for your 5-star review! We will share this with the team at Zenith to let them know to keep up the amazing work.Thank you and see you again soon!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The view was great
Stayed 7 nights in Feb 2023
Response from Zenith Management on 26 Apr 2023
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. We look forward to seeing you again soon!

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property , the apartment and the managers were all absolutely fantastic!!!
Stayed 6 nights in Jan 2023
Response from Zenith Management on 26 Apr 2023
Thanks so much for sharing your experience with us. We hope to see you again soon!

10/10 Excellent

Andrew

Stayed 3 nights in Feb 2023
Response from Zenith Management on 26 Apr 2023
Hi Andrew, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations! We hope to see you again soon.

10/10 Excellent

Kayla

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place to stay we will be back - Resort Managers were so friendly
Stayed 5 nights in Jan 2023
Response from Zenith Management on 26 Apr 2023
We really appreciate you taking the time to share your rating with us. We will share this feedback to our team. We look forward to seeing you again soon!

10/10 Excellent

Jodi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location
Response from Zenith Management on 8 Jun 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

8/10 Good

Nasrin

Stayed 3 nights in Dec 2022
Response from Zenith Management on 8 Jun 2023
We really appreciate you taking the time to share your rating with us. We will share this feedback to our team. We look forward to seeing you again soon!

10/10 Excellent

Sandy

Stayed 3 nights in Nov 2022
Response from Zenith Management on 8 Jun 2023
Thanks so much for sharing your experience with us. We hope to see you again soon!

8/10 Good

Matthew

Travelled with group
Liked: Cleanliness
My only complaint is that we had 4 people for 5 nights and 1 towel each. 2 each to allow for washing or a swapping service would be good. Otherwise staff were great, facilities were good and enjoyed our stay.
Stayed 5 nights in Oct 2022
Response from Zenith Management on 8 Jun 2023
We really appreciate you taking the time to share your rating with us. We will share this feedback to our team. We look forward to seeing you again soon

10/10 Excellent

Rodney

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great location and well equipped apartment with amazing views… staff were beyond helpful and made our stay one to remember!! Everything this was just a short walk from the apartment, Will definitely be staying again
Stayed 6 nights in Oct 2022
Response from Zenith Management on 8 Jun 2023
Hi Rodney, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations! We hope to see you again soon.

8/10 Good

Bin

Travelled with family
Liked: Cleanliness, amenities
Great location and great view. However it takes very long to wait for the lift as only one lift is working, the other one is under maintenance.
Stayed 4 nights in Sep 2022
Response from Zenith Management on 8 Jun 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 Excellent

Leeann

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic 10 days.Close to shops, restaurants.Definitely will stay again
Stayed 10 nights in Sep 2022
Response from Zenith Management on 1 Oct 2022
Hi Leeann, thank you kindly for taking your time to write a review. We are so pleased to hear you enjoyed your holiday accommodation. Thanks for choosing Zenith and we hope to see you again in the near future :) Kind regards, Zenith Management

2/10 Terrible

Holly

Travelled with family
Disliked: Cleanliness, amenities
The view was beautiful. Apartments were not clean and there was mould in our bathroom. The manager was extremely rude and verbally attacked me, accusing me of something I didn’t do, told us they had evidence and when asked to show us it Kevin couldn’t because the evidence didn’t exist. Kevin the manager ruined our holiday. I would never stay here again after the terrible treatment I received.
Stayed 3 nights in Sep 2022

4/10 Poor

Darren

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The property manager was extremely rude to our daughter, berating her for parking in a spare space that was actually allocated to her by a staff member from Zenith Apartments. Our daughter called ahead of our stay to enquire about parking and was allocated a spot that wasn’t being used by a current guest. The next day, upon our return from a day out (at about 5pm), she had to contact the after hours number to advise that her allocated spot had another vehicle parked in it. The property manager, who had to return from walking his dog, was extremely rude to her questioning why she thought she could park there in the first place and then questioned if she had paid for the spot (she was never asked to) making her feel extremely uncomfortable. She also witnessed him berating another family when their toddler accidentally ran into the glass sliding doors (face first) - he showed absolutely no concern for the child’s welfare, he was only concerned with the cost of servicing the doors. Even though the parents were extremely apologetic, he dismissed their apology and stated it was due to their child being uncontrolled. The internet was basically non-existent until the last day when we had to make sure our apartment was available for technicians to install a new wireless router - we had less than 24 hours notice that this would be occurring. Only 1 lift was available for most of our stay - not ideal when all of the apartments were at capacity.
Stayed 5 nights in Aug 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The location and views were fabulous.
Stayed 10 nights in Aug 2022
Response from Zenith Management on 24 Aug 2022
Hi David, thank you kindly for taking your time to write a review. We are so pleased to hear you enjoyed your holiday accommodation! We welcome you back to Zenith anytime. Take care and kindest regards, Zenith Management

8/10 Good

Leanne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay at Zenith. The location is second to none, the staff are friendly and truly take pride in the complex, and the amenities are terrific. We came during an unusual winter cold-snap and found our apartment cold and drafty on a couple of days, so ran the heater quite a bit and rugged up. But being unusual weather it’s to be expected. We’ll definitely stay here again and absolutely recommend Zenith Apartments.
Stayed 7 nights in Jun 2022
Response from Zenith Management on 19 Jul 2022
Hi all! We are so happy to hear you enjoyed your stay here at Zenith! It was such a pleasure having such beautiful happy guests! We welcome you all back anytime :) Thank you for taking your time to write this review. Kind regards, Zenith Management

10/10 Excellent

george

Stayed 3 nights in Jun 2022
Response from Zenith Management on 30 Jun 2022
Hi George! Thanks so much for taking your time to write us a review! We are so pleased to hear you enjoyed your accommodation at Zenith! We look forward to seeing you again soon, you're welcome back anytime! Kindest regards, Zenith Management