Sailfish Cove Reviews

Check availability

Reviews of Sailfish Cove

Sailfish Cove

215 Cottesloe Drive, Mermaid Waters, QLD

7.6

Good

7.0/10

Cleanliness

7.2/10

Staff & service

7.0/10

Property conditions & facilities

8/10 Good

Verified traveller

15 Jan 2017

Liked: Cleanliness, property conditions & facilities, room comfort

Comfortable room and the pool/lagoon /spa was beautiful

Response from Liz on 9 Mar 2017

Apologise for the late reply due to being on holiday. Pleased to hear you enjoyed your stay & hopefully we will see you again sometime.

6/10 Okay

Verified traveller

30 Sept 2016

Liked: Room comfort

Disliked: Cleanliness, property conditions & facilities

Spacious and great for families

The actual room itself was great for our family. We loved the pools and facilities. However the cleanliness of the room was very poor. For the price we paid for the accommodation I expected much more.

Response from Liz on 18 Nov 2016

I apologise for the delay in responding to your feedback. I am pleased that you enjoyed your stay & your comments regarding the cleanliness of the unit in general has been addressed. I hope we have the chance of welcoming you once more in the not too distant future. Regards Liz/Reservations

6/10 Okay

Tommy, Grafton

30 Aug 2016

Liked: Room comfort

Disliked: Cleanliness, staff & service, property conditions & facilities

Pleasant surprise.

Thought that this was some kind of resort, not a town house in a gated community. Kids on scooters and bikes riding everywhere without helmets and no regard for cars. Initials carved in the kitchen counter and the whole place was just a bit tired looking. Was quite happy with the canal site and was overall comfortable. Downstairs toilet takes hours to refill, and en-suite cold tap leaked all the time and no staff to leave a report with, and old census papers still at the door.

Response from Liz on 18 Nov 2016

I apologise for not responding sooner to your feedback. We are aware that some of the units require updating & this has taken place in 3 of the units since your stay. We are in constant communication with owners as to the upgrading of the units. I'm sorry you experienced a couple of maintenance issues. Guests are invited to ring the resorts' number & report issues to our night service which get passed on to us so we are able to address the issue promptly. We are also working with the Body Corporate to address the issue of bike riding within the complex. I do hope you enjoyed your stay & you may consider staying with us again in the future. Regards Liz/Reservations

8/10 Good

Sacha, Wide Bay, Qld

24 Jul 2016

Liked: Cleanliness, staff & service, room comfort

Very spacious with nice view

Clean & spacious apartment. Staff were welcoming & very helpful. Downside is that unit is somewhat outdated, coffee table had a massive dent/hole in it, but otherwise, very happy

Response from Liz on 18 Nov 2016

I apologise for the very late reply - I thought I had actually replied ages ago. I'm pleased you had an enjoyable stay. We are aware that some of the units do require updating & we are always communicating with owners as to what could be done to upgrade units. I'm not sure what unit ou stayed in but if it's the one I think it is (due to your comment about coffee table) then I am happy to advise that the unit has been updated somewhat & the coffee table has been replaced. We look forward to welcoming you back at sometime in the future. Regards Liz/Reservations

10/10 Excellent

Verified traveller

10 Nov 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place to stay

Pools were great for the kids.. Quite a few cockroaches getting around.

Response from Liz on 18 Nov 2016

Thank you for your feedback. So lad you all enjoyed your stay. I'm sorry about the cockroaches - the units are pest controlled yearly but unfortunately the units are easily accessed for these harmless but nasty little blighters. We are in the process of organising twice yearly inspections as we are aware that they are more prevalent in the summer months here in Queensand. Hope to see you again sometime. Regards Liz/Reservations

8/10 Good

Peter, New Zealand - Christchurch

27 Dec 2013

Liked: Property conditions & facilities

6/10 Okay

Charles, Australia - QLD - Brisbane

7 Oct 2013

Disliked: Staff & service, property conditions & facilities

Facilities: didnt supply extra beding; Value: Could be better; Service: Sloppy; Cleanliness: Hygienic ;

8/10 Good

Diane, Australia - VIC - Melbourne

19 Sept 2013

Liked: Cleanliness, staff & service, property conditions & facilities

Facilities: Above average; Value: Affordable; Service: Professional, Courteous; Cleanliness: Lovely;

10/10 Excellent

Dherandra, Australia - NSW - Sydney

3 Apr 2013

Liked: Cleanliness, staff & service, property conditions & facilities

Facilities: Home away from home; Value: Bargain; Service: Flawless; Cleanliness: Spotless;

8/10 Good

david, Australia - VIC - Melbourne

24 Jan 2013

Liked: Staff & service

Facilities: should have a simple gym; Cleanliness: carpets looks dirty n old; Don't put airconditioning when there is none.

8/10 Good

Mark, Australia - SA - Adelaide

26 Dec 2012

Liked: Property conditions & facilities

Facilities: Good; Value: Acceptable price;

10/10 Excellent

Laura, Australia - VIC - Melbourne

16 Dec 2012

Liked: Cleanliness, staff & service, property conditions & facilities

Nice and inexpensive food at Sailfish Cove's restaurant. They also do takeaway.

10/10 Excellent

Christopher, New Zealand - Auckland

18 Oct 2012

Liked: Cleanliness, staff & service, property conditions & facilities

Facilities: Good; Service: Go the extra mile;

8/10 Good

Lorraine, Australia - QLD - Brisbane

23 Aug 2012

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Tammy, Australia - VIC - Melbourne

18 Jun 2012

Facilities: Basic; Value: Economical; Cleanliness: Tidy, Clean; onsite restaurant owner tried to help with our 'included' breakfast even though there was a very large group booking that weekend

10/10 Excellent

Sharon, Australia - QLD - Brisbane

14 Jun 2012

Liked: Cleanliness, staff & service, property conditions & facilities

Facilities: Good; Value: Bargain; Service: Outstanding; Cleanliness: Pleasant; The restaurant staff were very obliging and catered to our every need.

8/10 Good

Richter, Australia - QLD - Regional QLD

6 Jun 2012

Liked: Cleanliness, staff & service

Facilities: Typical; Value: A steal; Service: Professional; Cleanliness: Pleasant;

8/10 Good

Joyce, Australia - NSW - Sydney

3 Jun 2012

Liked: Cleanliness, staff & service, property conditions & facilities

Value: Economical, Decent for what you get.; Staff really know their stuff, pity reception isn't open 24/7 (or even 9-5).

8/10 Good

Nicola

1 Jun 2012

Liked: Staff & service, property conditions & facilities

8/10 Good

Evelyn

31 May 2012

Liked: Cleanliness, staff & service, property conditions & facilities

Facilities: Above average; Value: Bargain; Service: Professional, Respectful, Courteous; Cleanliness: Pleasant;

6/10 Okay

Robert, Australia - QLD - Brisbane

29 May 2012

Liked: Cleanliness

Disliked: Staff & service

The faclity restaurant is worth a visit

6/10 Okay

Neil, Australia - QLD - Brisbane

17 May 2012

Disliked: Property conditions & facilities

Facilities: Tired, Old; Cleanliness: Clean; If you want a good self catering unit for the family at a great price and don't mind the location, this is great.

2/10 Terrible

Kristina, Australia - SA - Adelaide

10 May 2012

Disliked: Cleanliness, staff & service, property conditions & facilities

Facilities: Run-down, Horrible; Value: Over-priced; Service: Unavailable; Cleanliness: Filthy, Unsanitary;

8/10 Good

Graeme, Australia - NSW - Sydney

9 May 2012

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Jayne, Australia - VIC - Melbourne

8 May 2012

Liked: Cleanliness, staff & service, property conditions & facilities

Facilities: Nice ; Value: Reasonable; Service: Courteous; Cleanliness: Pleasant; The onsite cafe is lovely but owned separately from the resort, but beware the $5 the resort gives the cafe doesn't get you much breakfast!

8/10 Good

Rick, Australia - QLD - Regional QLD

7 May 2012

Liked: Cleanliness, staff & service

Facilities: Basic; Value: Great deal; Service: Professional; Cleanliness: Pleasant; The cafe was fantastic, great food , prices where great , friendly

10/10 Excellent

Darren, Australia - QLD - Regional QLD

6 May 2012

Liked: Cleanliness, staff & service, property conditions & facilities

Facilities: Relaxing; Value: Bargain; Service: Good; Cleanliness: need clean; Werent advised on how to get breakfast so for 2 of the days we didnt get our breakfast as the cafe was closed Third days breakfast was delicious

8/10 Good

Janice, Australia - TAS - Hobart

4 May 2012

Liked: Staff & service, property conditions & facilities

6/10 Okay

CHARLENE, Australia - NSW - Port Macquarie

2 May 2012

Disliked: Cleanliness

Facilities: Everyday; Value: Could be better; Service: Basic; Cleanliness: Lacking;

6/10 Okay

Lauren, Australia - QLD - Sunshine Coast

6 Oct 2011

Liked: Property conditions & facilities

Disliked: Cleanliness