Indoor pool, pool loungers

Reviews of Waikanae Beach TOP 10 Holiday Park

4 out of 5
Waikanae Beach TOP 10 Holiday Park
280 Grey Street, Gisborne

Reviews

8.4

Very good

Rating 10 - Excellent. 82 out of 209 reviews" "
Rating 8 - Good. 85 out of 209 reviews" "
Rating 6 - Okay. 28 out of 209 reviews" "
Rating 4 - Poor. 9 out of 209 reviews" "
Rating 2 - Terrible. 5 out of 209 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Alexandra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Child friendly, great and helpful staff, clean and tidy and felt safe with the children walking around the park.
Stayed 2 nights in Apr 2024

8/10 Good

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent sized unit with everything you need for a family stay. Close to the beach and walking distance to town. Some noise from the road but not too bad.
Stayed 2 nights in Apr 2024

10/10 Excellent

jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Cynnelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome apartment. View was stunning.
Stayed 2 nights in Feb 2024
Response from Reception on 8 Mar 2024
Kia Ora Cynnelle,Thank you for taking the time to leave us a review.Great to see you enjoyed the apartments.Hope to have you back in the near future.Nga Mihi Waikanae Beach TOP 10

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 2 nights in Dec 2023

8/10 Good

Darylene

Liked: Cleanliness, staff & service, property conditions & facilities
The only reason we gave a 4 was due to the pool being closed one day of our stay otherwise it was absolutely awesome
Stayed 1 night in Oct 2023

6/10 Okay

Kenneth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We really enjoyed that the property was intersting and engaging for our son. The heated indoor pool was a favourite. My wife and I like being so close to town and the beach. The room was spacious and comfortable but the cooking facilities were cramped and some basic untensils weren't provided. Overall though we really enjoyed our stay.
Stayed 4 nights in Jul 2023
Response from Barb on 8 Aug 2023
Kia ora Kenneth, Thank you for taking the time to write a review of your stay at the Waikanae Beach Top10 Holiday Park. Our team are delighted that you enjoyed your stay and our location. You will be pleased to know that our kitchen will be renovated in the next 12 months so watch this space. We hope you will return for another stay. Nga mihiTeam Waikanae Beach Top10.

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service
Great convenient place, excellent staff and room was clean. Only fault was the shower pressure was terrible. Basically dribbled out the shower head which could do with replacing.
Stayed 1 night in May 2023
Response from Barb on 16 May 2023
Kia ora Mike, Thank you for taking the time to revie your stay at the Waikanae Beach Top10 Holiday Park. We are disappointed that we did not meet all of your expectations, however, we are please that overall, it was a pleasant stay. It is difficult to determine what room you were in, based on this feedback, so we can check the shower head you are referring to. We hope to see you again in the future and thank you for your valued feedback. Nga mihi nuiTeam Waikanae Beach Top10.

4/10 Poor

Gary

Stayed 1 night in May 2023
Response from Barb on 28 Jun 2023
Kia ora Gary, Thank you for rating your stay at the Waikanae Beach Top10 Holiday Park. We appreciate the rating, however, it is always helpful if we know what you enjoyed and did not enjoy about your stay. This is how we can make improvements to each experience a guest may have. We hope ot see you in the future. Nga mihi nuiTeam Waikanae Beach Top10.

10/10 Excellent

Melvyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcome when checking in. Need your key to get in to the property when you go past the office though. It’s a sensor gate. Variety of rooms to choose from. I stayed in a 2 bedroom unit. Bunk, single and queen. Has a small lounge but modern bathroom. Welll kept and enough for my family and me. Don’t know if it was worth the $300 though but grateful to get the room at the last minute.
Stayed 1 night in Nov 2022

10/10 Excellent

Brianna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great site!, staff were super friendly, kids loved the pool & playground. Will definitely be back 😊

10/10 Excellent

Moana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was wonderful. Close to amenities and an all round relaxing atmosphere.
Stayed 2 nights in Sep 2022
Response from Barb on 30 Sept 2022
Kia ora Moana, thank you for taking the time to complete a review of your stay at the Waikanae Beach Top10 Holiday Park. We are delighted that you had a wonderful stay. Relaxing and chilling out is what Gizzy is all about and we are happy to see that you did exactly that during your stay. We do hope you stay again and next time, bring more of your friends and whanau with you. Nga mihiTeam Waikanae Beach Top10.

6/10 Okay

Damian

Stayed 2 nights in Sep 2022

10/10 Excellent

Don

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the hotels were full and this was an acceptable alternative for 2 x travellers on business
Stayed 1 night in Jun 2022

8/10 Good

Ainslie

Stayed 2 nights in Apr 2022

8/10 Good

Lorraine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location plenty to do
Stayed 1 night in Feb 2022
Response from Barb on 9 Feb 2022
Kiaora Lorraine, Thank you for your valued comment regarding your stay at the Waikanae Beach Top10 Holiday Park. We are pleased to see that you enjoyed our beautiful location and found there was plenty to do. When it comes to beachfront locations, Waikanae Beach Top10 has got to be in the top five for sure. We do hope to see you again in the future and have a fantastic 2022. Nga Mihi Team Waikanae Beach Top10.

10/10 Excellent

Sion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience. Great facilities and great area to be around. Can’t wait to be back soon.
Stayed 4 nights in Jan 2022
Response from Waikanae Beach TOP10 Holiday Park on 14 Jan 2022
Hey there Sion, We appreciate the time you have taken to leave these positive comments about our park. The team is so glad to hear that you had such a great experience and loved the facilities we have to offer. We look forward to seeing you again sometime soon, all the best the Team at Waikanae Beach TOP10.

10/10 Excellent

Bronie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how your right by the beach, so close to town. Air conditioning in rooms. Lovely stay for 2 nights
Stayed 2 nights in Jan 2022
Response from Waikanae Beach TOP10 Holiday Park on 14 Jan 2022
Hi there Bronie, Thank you for leaving us with such positive feedback about your stay at the Waikanae Beach TOP10 Holiday Park, the team are so glad that you had a lovely stay over the two nights you were with us. We hope you enjoyed the Gisborne sunshine at the beach while you were here and hurry back to stay with us again. All the best the team at Waikanae Beach TOP10 Holiday Park.

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach children friendly swimming pool. Room small but adequate
Stayed 1 night in Jan 2022
Response from Waikanae Beach TOP10 Holiday Park on 14 Jan 2022
Hi there Glenda, The team here at the Waikanae Beach TOP10 Holiday Park are so appreciative of the review you have left us. We pride ourselves on our proximity to the beach and are so glad you have enjoyed our children friendly park and swimming pool. We can't wait to see you back here in the future, all the best.

10/10 Excellent

Markus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little cabin , 50 meters to the beach
Stayed 1 night in Jan 2022
Response from Waikanae Beach TOP10 Holiday Park. on 14 Jan 2022
Hi Markus, Thanks for taking the time to complete a review about your stay at Waikanae Beach TOP 10 Holiday Park. We are glad you enjoyed the proximity to the beach and are happy that you had an enjoyable stay in our cabins. We hope to see you again, All the best, the Team at Waikanae Beach TOP10 Holiday Park.

6/10 Okay

Sally, Lower Hutt

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Cost effective stay for those looking to past through for a night. Be warned, you will be woken early (before 9 am) to ensure you leave at 10 am sharp!
Stayed 1 night in Dec 2021
Response from Waikanae Beach TOP10 Holiday Park on 14 Jan 2022
Hi there Sally, Thank you for taking the time to complete a review for your stay at the Waikanae Beach TOP 10 Holiday Park in Gisborne. We try to take all feedback on board as this helps our team pave the way to making any necessary changes so each stay can be better than the last! We are so sorry to hear that you were hurried out of your room. The cleaners do have a busy schedule around our peak season, however, we sincerely apologise for this disturbance. We hope to see you again, all the best Waikanae Beach TOP10 Holiday Park.

8/10 Good

J

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

4/10 Poor

Mike

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The facility was nothing like the picture on the web site. There are no motel units as the picture suggests. The accommodation is rows of cabin size rooms with no cooking facilities. These facilities are located in communal use areas.. Similarly if you need private bathroom cavities you have cabin with ensuite facilities. Wotif descriptions are grossly misleading. The cost through Wotif is dearer than the usual tariff
Stayed 2 nights in Oct 2021
Response from Barb on 15 Nov 2021
Kia ora Mike, Thank you for taking the time to complete the online review regarding your experience during your stay at the Waikanae Beach Top10. Our park has 50 rooms that are made up of 6 x Ocean View Apartments, 10 x 2 bedroom self-contained units, 4 x 1 bedroom self-contained units, 6 x Motels, 12 Ensuites, 12 standard cabins,110 x campsites, 2 x communal kitchens and 2 x communal shower blocks. We are not sure what type of accommodation you had but we do have plenty of varying types of rooms that guests are able to book. We do hope to see you again. Thank you Team Waikanae Beach Top10.

10/10 Excellent

Hester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+++
Nice and clean, highly recommend.
Stayed 3 nights in Oct 2021
Response from Waikanae Beach TOP 10 Holiday Park. on 17 Oct 2021
Kia Ora Hester, Thank you for taking the time to send us a review of your stay at the Waikanae Beach TOP 10 Holiday Park in Gisborne. Our team are delighted that you had a great experience and we'd love for you to return with your friends and family for a comfortable and relaxing stay. All the best from the team here at Waikanae Beach TOP 10 Holiday Park.

10/10 Excellent

Damian

Stayed 1 night in Sep 2021

10/10 Excellent

Lovenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very pleasent
Stayed 1 night in Jul 2021
Response from Barb on 3 Aug 2021
Hi Anonymous, Thank you for your comment and ratings regarding your stay at the Waikanae Beach Top10. We are pleased that you had a very pleasent stay and we hope to see you again real soon. Nga Mihi Team Waikanae Beach Top10.

8/10 Good

Naioma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021
Response from Barb on 3 Aug 2021
Hi Anonymous, Thank you for taking the time to rate your stay at the Waikanae Beach Top10. We hope to see you again in the future. Nga Mihi Team Waikanae Beach Top10.

8/10 Good

Verified traveller

Liked: Staff & service
Was reasonably priced for being right on the beach and at short notice, late check in was easy and when I booked over the phone the guy was friendly and helpful. The bed was pretty uncomfortable and the duvet had a couple of stains on it which wasn’t ideal but other than that was happy with our stay
Stayed 2 nights in Jul 2021
Response from Barb on 7 Jul 2021
Hi anonymous, Thank you for taking the time to complete the online review of your stay here at the Waikanae Beach Top10 Holiday Park. We sincerely apologise for the duvet mishap so we do hope you brought this to our office staffs attention straight away so we could of rectify this for you. Our team are delighted that you received value for money and that we made the late arrival check-in easy for you. Our team strive for service excellence so it's awesome that you were made to feel comfortable throughout the booking, arrival and departure process. Thank you for letting us know how much you enjoyed your stay and we do hope to see you again in the future. Team Waikanae Beach Top10.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My refund
Stayed 2 nights in May 2021
Response from jes on 23 Jun 2021
Hi Anonymous, Would you be willing to elaborate on your comment regarding 'my refund', has this been issued or is it still to be done? Please email or call us if you need any further assistance. Kind regards, Top10 Gisborne

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jun 2021
Response from Barb on 17 Jun 2021
Hi anonymous, We are delighted that you had a great stay at the Waikanae Beach Top10 Holiday Park in Gisborne. We do hope you visit us again real soon and thank you for taking the time to complete the online review. Team Waikanae Beach Top10.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awesome people... awesome price... awesome place
Stayed 3 nights in May 2021
Response from jes on 5 Jun 2021
Kia ora Anonymous, You are awesome! Thank you for your fabulous feedback regarding our people, the price and the location. We welcome you back anytime. Please recommend us to your family and friends. Nga mihi TOP10 Gisborne

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Value for money was disappointing.
Stayed 1 night in May 2021
Response from Barb on 28 May 2021
Tena Koe anonymous, Thank you for reviewing and rating your stay at the Waikanae Beach Top10 Holiday Park. Not too sure what type of accommodation you had which makes it difficult to respond fairly to the comment you have made. Our park has 50 rooms which vary in price and layout and over 100 camp sites. We are on a beachfront location, we are only 10-15 minutes walk from our city centre and to many of our most popular restaurants and cafes. All prices include full use of our undercover heated swimming pool, full use of communal facilities at no extra cost and unlimited Wifi for all devices. When guests make a booking, everything we have here is all included in this cost, guests are not just paying for a room or a camp site. We appreciate your feedback and being more specific with what you are disappointed with would be very helpful in the future. Thanks again and we hope to see you again. Team Waikanae Beach Top10.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very basic kitchen...
Stayed 2 nights in May 2021
Response from Barb on 28 May 2021
Hi Anonymous, Thank you for taking time to rate your stay at the Waikanae Beach Top10 Holiday Park. Not too sure what you mean by basic as we provide all of the necessary appliances guests need in a kitchen. It is up to guests to provide their own cooking utensils however, we are more than happy to provide pots etc on request. We do hope to see you again in the future and thanks again for the feedback. Thank you Team Waikanae Beach Top10.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
The room wasnt clean ie toiletpaper stuck on mirror and on showerfloor with ants Stain on wall by toilet Couldnt use one communal kitchen as shut .Overpriced for what it was
Stayed 1 night in May 2021
Response from Barb on 28 May 2021
Kia Ora anonymous, Our team appreciate you taking time to complete the online review and your honesty regarding the experience during your stay. It's disappointing to read that we did not meet all of your expectations. I'm hoping that you mentioned all of your concerns during your stay to our front of house or housekeeping team as they would've been more than happy to address all of your concerns straight away. If you would like to discuss anything further, please don't hesitate to contact us. We appreciate your feedback and we hope this does not deter you from returning. Thanks again Team Waikanae Beach Top10.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Clean and comfortable.
Stayed 1 night in May 2021
Response from jes on 17 May 2021
Hi expedia user, Thank you for taking the time to leave us a review about your stay at Waikanae Beach TOP 10 Holiday Park. We really appreciate your feedback regarding clean and comfortable facilities. We would love to have you stay again soon. All the best from the Waikanae Team

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I thought I had booked room with bathroom toilet..was disappoint ed room only ...but facilities. Not too far from room an d clean..
Stayed 1 night in May 2021
Response from Barb on 11 May 2021
HI Anonymous, Our team appreciate you taking the time to complete the online survey of your stay here at Waikanae Beach Top10 Holiday Park. It is common for guests to not read in full or misunderstand the type of accommodation they are booking. We hope that you were not too disappointed with your room and we thank you for your kind feedback about the cleanliness of the facilities and the room. Thanks again and we hope to see you again. Team Waikanae Beach Top10.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could walk where we wanted to go
Stayed 2 nights in Apr 2021
Response from Barb on 11 May 2021
Hi Anonymous, Thank you for the feedback regarding your stay at the Waikanae Beach Top10 Holiday Park. We are within walking distance of most restaurants, cafes and our city centre and of course, only a stone's throw away from our beautiful beach. We would love to have you stay again so please don't leave it too long before you return. Thanks again Team Waikanae Beach Top10.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Good facilities
Stayed 1 night in May 2021
Response from Barb on 11 May 2021
Hi Anonymous, Thanks so much for taking the time to rate your stay at the Waikanae Beach Top10 Holiday Park. We appreciate your feedback and hope to see you again in the future. Thank you Team Waikanae Beach Top10.

8/10 Good

Verified traveller

Stayed 2 nights in May 2021
Response from jes on 17 May 2021
Hi expedia user, Thank you for taking the time to leave us a review about your stay at Waikanae Beach TOP 10 Holiday Park. We really appreciate your promoter score of 4 out of 5 stars, this helps boost our online rating, as a popular holiday destination! We would love to have you stay again soon. All the best from the Waikanae Team

8/10 Good

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
Not good value !
The Waikanae Holiday Park is very good as far as holiday parks go, with clean spacious facilities. The park even has a covert heated swimming pool, children's playground and tennis court. My cabin had a bunk bed and table and three chairs, nothing else. I had to use communal shower, toilet and water supply. Considering all this, I must say, the accommodation at the Waikannae Holiday Park was the least value for money stay I have ever had !
Stayed 2 nights in Apr 2021
Response from Barb on 11 May 2021
Hi Gerard, Thank you for your feedback regarding your stay at the Waikanae Beach Top10 Holiday Park. It's disappointing to see that you feel you did not receive value for money. You have mentioned however about our covered heated swimming pool, the children's playground and the tennis court which appears to be spoken about in a positive light. The booking was made online which prior to making the booking, all guests are able to read exactly what type of room they are receiving for the price that they pay. Upon checking your booking, you paid $96.05 per night for two guests which work out to $48.05 per person. We are also on a beachfront location, only a 10-15 minute walk to our city centre and to many of our most popular restaurants and cafes. We provide unlimited Wifi and Sky TV in the communal TV room. Guests also receive all linen, towels and beverages along with full use of the communal kitchen and great service. We would love to see you again in the future and if that does happen, why not try one of our Ocean View Apartments next time. Thank you and take care. We hope to see you again real soon. Team Waikanae Beach Top10.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay but the staff made it extra by going out of their way to accommodate our requests - we really appreciated it. We also appreciated their consideration for our mobility limitations so we were located right next to our parking spot. Will definitely be back. Thank you
Stayed 1 night in Apr 2021
Response from Barb on 23 Apr 2021
Hi Anonymous, Thank you for taking the time to review your stay here at the Waikanae Beach Top10 Holiday Park. Our team are very grateful for your feedback and we will be sure to let them all know of your appreciation. One of our team goals is to strive for service excellence and it appears that you experienced exactly that which makes us so happy. We want nothing less than for our guests to have a memorable experience. We do hope to see you again real soon so please let your friends and family know or bring them along with you next time you visit. Thanks again Team Waikanae Beach Top10.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, comfortable bed, really clean, but cabins in need of refurbishment. Bathroom very dated and worn. Other rooms are newer so experiences may differ!
Stayed 1 night in Apr 2021
Response from Barb on 16 Apr 2021
Hi anonymous, Thanks so much for taking the time to complete the online review of your stay at the Waikanae Beach Top10 Holiday Park. We cannot tell what type of room you stayed in as we do not have your name to check. We complete various upgrades each year and because accommodation is in such high demand at the moment in Gisborne, we do need to wait until we are quieter in order to prioritise what needs to be done as these all take time to complete. We do hope this does not deter you from returning and maybe next time, you can try one of our newer apartments. Thanks again Team Waikanae Beach Top10.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over priced room with nothing in it, did have a shared kitchen and shared toilets & Showers
Stayed 1 night in Apr 2021
Response from Barb on 16 Apr 2021
Hi Anonymous, We appreciate you taking time to complete the online survey of your stay at the Waikanae Beach Top10 Holiday Park. Based on your comments, we are guessing you stayed in a standard cabin. When booking online, we cannot stress enough how important it is to know exactly what you are booking. All the websites have a detailed description of the rooms and what is provided with that room for the cost . We do value all feedback and we do hope that you visit us again in the future. Thanks again. Team Waikanae Beach Top10.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The weather was awesome.the camp is always clean and has friendly staff ,always willing to help with any enquiries
Stayed 1 night in Apr 2021
Response from Barb on 16 Apr 2021
Hi anonymous, Our team here appreciate the awesome feedback you have given your stay at the Waikanae Beach Top10 Holiday Park. When Gisborne turns on the weather, it is absolutely magical. Our beachfront location boasts some awesome views so we are delighted you got to enjoy our park and the surrounding area. We are very happy to see that you experienced our friendly Gizzy hospitality so great, thank you for acknowledging how great our team are. Thanks again for the great comments and we hope to see you again real soon. Take care Team Waikanae Beach Top10.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Room partially made and sort of clean.... no cooking equipment, plates or utensils available anywhere...
Stayed 1 night in Apr 2021
Response from Barb on 16 Apr 2021
Hi Anonymous, Our team are very thankful for you taking the time to complete our online survey of your stay at the Waikanae Beach Top10 Holiday Park. Based on your comments, we are guessing that you stayed in one of the standard cabins. These cabins only have the bottom sheet put on and the blankets are nicely folded and left at the end of the bed. Tea and coffee are provided in these room so we only provide the coffee cups. We have not supplied any crockery or cooking utensils for the past seven years as it started to become very costly to the park with items going missing on a daily basis. We do hope to see you again and we do appreciate and value all feedback. Thanks again Team Waikanae Beach Top10.

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Staff & service
Stayed in 2 bedroom unit. Very old and tired. Stained carpet and creaky doors. Shower pressure terrible, chipped paint and old. But clean , clean floor and sheets. We used fold out couch - which had old sheets on it. Maybe they werent expecting us to pull it out?!. Air vent in bathroom was full of fluff and looked like it hadnt been cleaned in years. Parking is super tight - we have a people mover and it was a nightmare if the other cars were there. However. Friendly lovely staff. The pool is awesome. Cool slide. Games room is poor - the one arcade game - air hockey was broken. They had a chessboard but had broken parts. Good playground for little kids. Overall - we didnt think was “top10” standard. But was ok. Beautiful beach and awesome pool. But not worth the price for such old rooms.
Stayed 2 nights in Mar 2021
Response from Barb on 16 Apr 2021
Hi Anonymous, Thanks for the great feedback and your honesty regarding your stay at the Waikanae Beach Top10 Holiday Park. We try to take all feedback on board as this helps us pave the way to making the necessary improvements to help make your next stay more comfortable. We try to do a couple of upgrades each year and with the accommodation in Gisborne being in such high demand at the moment, it makes it hard to start on these units. We have done so much improvements over the past three years and we do know that there is so much more to do which includes the games room but like everything, this all takes time. We do hope this does not deter you from returning in the future as we would love to have you return. We will look forward to your next visit. Thanks again Team Waikanae Beach Top10.

8/10 Good

yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even on a rainy day.
easy to find location , great by the beach, comfortable, handy to teaturant, amazing swim compleax on site.
Stayed 2 nights in Mar 2021
Response from jes on 22 Mar 2021
Hi Yvonne, Thank you for taking the time to leave us a review about your stay at Waikanae Beach TOP 10 Holiday Park. We really appreciate your fantastic feedback and totally agree with our easy to find location which is right by the beach and just a stroll away from the town's restaurants and cafes. Our indoor-heated swimming pool attracts many holiday-makers like yourself. We would love to have you stay again soon. All the best from the Waikanae Beach TOP 10 Holiday Park.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic central location. Friendly helpful staff. Immaculately maintained. Quiet. Good soundproofing in cabins.
Stayed 1 night in Mar 2021
Response from jes on 22 Mar 2021
Hi Anonymous, Thank you for taking the time to leave us a review about your stay and we agree we have a fantastic central location to the town's restaurants and cafes. We love your kind comments regarding our friendly, helpful team and appreciate you noticing our immaculately maintained Park. We hope to see you again soon. All the best from the Waikanae Team We really appreciate your feedback and always take on board your comments to help us to deliver our guests an even better holiday! If you intend on returning to Waikanae Beach TOP 10 Holiday Park we would love to have you stay again so please remember to book directly through www.top10.co.nz for our best deals. All the best from the team and ourselves here at Waikanae Beach TOP 10 Holiday Park.