"We have stayed at this property for years. Up until this year, it was 5 stars across the board. Since the previous general manager left, I’ve noticed things have not been as great. The staff we encountered were first rate, but being overworked by staff shortages.
Our room was always immaculate but that was only because our person from housekeeping went out of her way to clean our room even though it wasn’t on her schedule (thank you Erica).
Beach staff we have had previously were outstanding (thank you Ovi and Branco), but on their days off, there was a very different level of care.
I still love the ritzy, but they need to get the previous GM back."
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