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Reviews of Ocean 101 Beach Resort

3 out of 5
Ocean 101 Beach Resort
Cloud 9, Gen. Luna, Siargao Island, General Luna, Surigao del Norte

Reviews

7.6

Good

Rating 10 - Excellent. 39 out of 140 reviews" "
Rating 8 - Good. 59 out of 140 reviews" "
Rating 6 - Okay. 20 out of 140 reviews" "
Rating 4 - Poor. 13 out of 140 reviews" "
Rating 2 - Terrible. 9 out of 140 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Narciso

Stayed 1 night in Apr 2024

8/10 Good

Marissa, NORTHRIDGE

Stayed 2 nights in Feb 2024

8/10 Good

Keith

Stayed 4 nights in Dec 2023

6/10 Okay

Amy

Liked: Cleanliness
Stayed 4 nights in Nov 2023

6/10 Okay

Melissa

Business traveller
The resort has really nice views of sunset every day, and it's so close to Cloud 9 so it's easy to surf. Check-in was really awkward and one of the front desk staff members seems to not want to be bothered, but housekeeping, security, and the restaurant staff are all friendly and helpful. The chill area along the water has a nice breeze and really nice to hang out for sunset.
Stayed 5 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great! The people were super friendly and helpful!
Stayed 5 nights in Jul 2023

2/10 Terrible

Robert I

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
The internet was terrible and the power went off frequently. Tha bathroom sink was broken and one waitress told me that she doesn’t like foreigners. I wouldn’t recommend this place to someone I didn’t like 💩💩💩
Stayed 10 nights in Jul 2023

8/10 Good

Eva

Travelled with partner
Liked: Staff & service
Location and landscape nice
Stayed 1 night in Mar 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms. Lovely grounds. Great location & views
Very nice place. Exactly as described. The room was recently renovated/painted during lockdown; spacious and in nice condition. Comfy bed. Outdoor balcony/verandah for the room is nice. Bathroom is a little dated in the configuration, but is large and comfortable and also newly painted etc. The main draw is the grounds and beach side location/view. The gardens are lovely and well maintained, with a large well kept lawn overlooking the water. The restaurant building is nice, open and airy. The staff were very attentive (I have seen other reviews saying the staff are not good, but during my stay there were many staff and they were all helpful, friendly and responsive). Food was good. A few minutes walk to the main surfing area. Overall: we were very happy with our stay. Many thanks Ocean 101!
Stayed 2 nights in Nov 2021

10/10 Excellent

Zesame

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CLASS A SERVICE
It was so homey and perfect location! Awesome staff very professional and friendly most specially "Ate Love" gaaaah. Will def rebook next stay! ♥️♥️
Stayed 4 nights in Nov 2021
Response from mark on 1 Dec 2021
thank you very much

4/10 Poor

Farah Lyn

Stayed 2 nights in Mar 2020

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING HOTEL
We had an amazing stay at this oceanfront hotel. The staff are extremely friendly and professional. The location is perfect - walking distance to the main surfing beach, restaurants, and stores. The hotel rooms and grounds are well maintained. The best thing is the rates are reasonable considering everything I've mentioned. My husband and I would certainly stay here again
Oceafront hotel
Perfect water temperature
Hotel grounds
Sunset
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
the view in the morning and the lovely garden, the friendly staff. what i will not do is ever book with Expedia, plus im telling all my friends around the world. Though most of them already know
Stayed 4 nights in Feb 2020
Response from Ocean 101 on 18 Mar 2020
Thank you for your review

8/10 Good

Angelita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ocean 101 on 14 Mar 2020
Thank you and see you again next time

8/10 Good

HiPlaneDrifter, Charlottesville, VA

Liked: Cleanliness, staff & service, property conditions & facilities
Ocean 101 Beach Resort is a decent choice for Cloud 9 at Siargao. The rooms are basic but the ones facing the sea offer good views. The food is also basic but good enough. The staff is friendly and attentive.
Stayed 8 nights in Feb 2020
Response from Ocean 101 on 12 Mar 2020
Thank you for your review

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ocean 101 is my favorite resort near Cloud 9. It has a big property away from the noisy street and other resorts. The restaurant is a plus since it is right on the ocean and super good service. Thank you Ocean 101 for a great place for my vacation.
Stayed 4 nights in Mar 2020
Response from Ocean 101 on 10 Mar 2020
Thank you and See you again next time!

8/10 Good

Eulani

Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Feb 2020
Response from Ocean 101 on 28 Feb 2020
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
Great service
Stayed 7 nights in Feb 2020
Response from Ocean 101 on 13 Feb 2020
Thank you and see you again next time!

6/10 Okay

Jhovy, Nottingham

Travelled with partner
Disliked: Staff & service
Other reviews are correct. The property has the best view of cloud 9. It's unbeatable. The rooms are very basic. We had a room with no exhaust for the toilet. Not even small window or exhaust fan. Never seen any toilet like that. Staff needs proper training. They are busy chatting or dancing rather than being attentive with guests/customer at the restaurant. They only work hard whenever the manager is around. The resort has a lot of potential, just need renovation and staff training.
Stayed 2 nights in Jan 2020
Response from Ocean 101 on 2 Feb 2020
Thank you for your feedback!

6/10 Okay

Jim

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Ocean 101 on 1 Feb 2020
Thank you!

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautiful property right next to cloud 9! easy walk or scooter ride into town (20 or 5 minutes respective) excellent and reasonably priced food and drink in the restaurant. right on the water! comfy bed, hot water a rare treat in the philippines, and 4 pillows!!!!! first time i have seen 2 pillows per guest here! we are hostel people and this hotel was an extravagant luxury for us. we truly enjoyed it
Stayed 2 nights in Jan 2020
Response from Ocean 101 on 26 Jan 2020
Thank you for your feedback! See you again next time!

8/10 Good

Fernando, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully situated by Cloud 9. The grounds are kept clean. Very quiet and has an amazing view of the water. Quite relaxing. The restaurant has an amazing patio. The food however is not the greatest as well as the service. The workers are quite young and not the most attentive. The staff are quite gossipy. Some of the staff were unaware that I understood what some of them were saying and they were talking negatively about myself and other costumers.
Stayed 4 nights in Nov 2019
Response from Ocean 101 on 19 Jan 2020
Thank you for letting us know. We will be addressing your concerns.

8/10 Good

Jay

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Ocean 101 on 14 Jan 2020
Thank you!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view of the water and palm trees. The location was great you could walk to surf about 2 minutes to cloud 9 and you could watch surfers at quicksilver and jacking horse. Close to get boats to other surf spots
Stayed 1 night in Dec 2019
Response from Ocean 101 on 5 Jan 2020
Thank you!

6/10 Okay

Raphael Roberto

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good location, bad service.
Good - location was 3mins walk to Cloud 9, good view of the sea esp during sunrise, a little sunset view. Grounds were spacious, no street level noise. There's an in-house restaurant / bar. Bad - thin walls, I booked the sea view deluxe room. I woke up at 3am my neighbors were packing and rushing to catch a boat, I could hear every knock and even footstep they made. Staff were generally unhelpful. Nobody offered to help with my bags as I was checking in and it was raining hard. The restaurant staff were un-attentive and didn't seem to have a service mindset. A neighboring table yelled at one waitress who was clearly avoiding customers. During checkout I had a prolonged back and forth with the cashier who said he didn't have change and didn't offer any solutions... out of frustration I said that I would be the one to walk to the resto to get change - and then he admitted that he did have change all this time, he just didn't want to use it and run out. It's my third time to stay here, I come back because of the location. In the future, I'll just avoid eating in their resto and have zero expectations from their staff.
Stayed 1 night in Dec 2019
Response from Ocean 101 on 3 Jan 2020
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Great menu for eating and good service from the staff. Excellent
Stayed 2 nights in Dec 2019
Response from Ocean 101 on 31 Dec 2019
Thank you for your feedback!

10/10 Excellent

Pai Hsin Chou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we spent 2 nights here at the ella villa. The room was spacious, pillows are more than enough.
Stayed 2 nights in Dec 2019
Response from Ocean 101 on 31 Dec 2019
Thank you for your feedback!

4/10 Poor

A, New Zealand

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
The property itself is superb. The location is perfect for those who love to surf because the surfing spot is just a minute walk. I love walking around the property because of its cleanliness. If you really want to relax, I highly recommend this place. The only disappointing about my stay - the staff in the restaurant. I stayed here on non peak days so there aren't too many guests. Some days, it's just my partner and I dining at the restaurant. I don't really mind that they are dancing to maybe kill time or singing on top of their lungs but please, prioritise your guests. They are not friendly, doesn't smile when approaching guests. They need a bit of training in customer service. One night, we decided to have dinner on the garden side of the restaurant. Suddenly it started raining so my partner and I hurriedly went inside to save our food from the rain. No one from the staff helped us. They were just watching us run back and forth to bring all our plates inside the restaurant. There were like 5-8 of them just sitting on the couch, chatting and using their phones. I have no problem with the other staff. The ones at the reception are friendly and helpful. To the management, please do some actions about this. Especially that you have guests from around the world. that kind of attitude from staff is very unsatisfactory for the overall performance/rating of the hotel.
Stayed 3 nights in Dec 2019
Response from Ocean 101 on 23 Dec 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Thank you!

8/10 Good

Allaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Ocean 101 on 14 Dec 2019
Thank you!

10/10 Excellent

stella

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Ocean 101 on 3 Dec 2019
Thank you!

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Location, of course, is great. Rooms are mediocre; staff at restaurant kind a childish and far from professional. Overall, price/value ok.
Stayed 4 nights in Nov 2019
Response from Ocean 101 on 30 Nov 2019
Thank you for your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Ocean 101 on 11 Nov 2019
Thank you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Oct 2019
Response from Ocean 101 on 9 Nov 2019
Thank you!

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view, security and location was great. The food also was really good. Although it takes quite some time to be prepared so don’t be in a rush if you order. When it comes to the rooms. The walls are quite thin so you can hear your neighbor sometimes or the staff outside talking. The shower could be improved. The staff was nice although they forgot to book our van to the airport. I think they should do more efforts and be more service conscious regarding the needs of the clients. Maybe make available hair dryers for rent. Overall We would still come back. We just hope you take into account our comments. We would definitely recommend your place to our friends.
Stayed 2 nights in Nov 2019
Response from Ocean 101 on 8 Nov 2019
Thank you for your feedback. We will continue to work hard to improve our service.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is excellent. Can walk to surf breaks and close to the surf boats. Staff are friendly and helpful. Service at the restaurant is slow and the foods average. But theres plenty of other places to eat nearby. Its all about the view really.
Stayed 4 nights in Oct 2019
Response from Ocean 101 on 28 Oct 2019
Thank you!

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from Ocean 101 on 16 Oct 2019
Thank you!

8/10 Good

Nofar

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Ocean 101 on 9 Oct 2019
Thank you for your feedback. We appreciate it a lot!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
This place is the definition of a beach front vacation spot!! There’s no pool or jacuzzi, but you really don’t need one since you’re literally a couple steps away from the ocean. The staff is very accommodating. The rooms aren’t extravagant, but they have everything you need; a bed, shower, toilet, tv and most importantly, a good working air conditioning. I would definitely stay there again, and I would recommend this place to friends.
Stayed 6 nights in Sep 2019
Response from Ocean 101 on 8 Oct 2019
Thank you so much for your feedback! We appreciate it a lot!

10/10 Excellent

RO, Israel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I love our view from our room it was amazing! The staff is very nice and helpful. Thank you for everything 🙏
Stayed 3 nights in Oct 2019
Response from Ocean 101 on 8 Oct 2019
Thank you for the feedback! See you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Ocean 101 on 25 Sept 2019
Thank you!

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019
Response from Ocean 101 on 20 Sept 2019
Thank you!

8/10 Good

Leon

Liked: Staff & service
Great location/excellent restaurant, basic accom
Pretty spartan room set up, nothing flash. The restaurant and views over the beach are top notch and there's a slack line and balance board to play with. Staff were friendly but this island life is not always that reliable. I organised for airport pick up which never showed up, I called the hotel and they said just get a cab? Good location close to cloud 9 and other waves but not close to town/pubs etc
Stayed 4 nights in Sep 2019
Response from Ocean 101 on 12 Sept 2019
Thank you for your feedback!

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019
Response from Ocean 101 on 11 Sept 2019
Thank you!

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
We liked the food, the room, the restaurant staff and how close the resort was to cloud 9. What we didn’t like is how the reception staff especially the male manager who is there most days, had average customer service skills and would rather sit on there mobile phones and play games and watch shows/movies instead of making eye contact with their customers.
Stayed 7 nights in Aug 2019
Response from Ocean 101 on 3 Sept 2019
Thank you for your feedback.

10/10 Excellent

RebeccaOlavere, Quezon City

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
One of the best views of the beach and the sunset in siargao. The room is very clean. Very nice hammock by the sea. Restaurant serves delicious smoothie bowls. The only problem is the staff. Our smoothie “bowls” remained outside our room for the entire stay. Nobody bothered to get them despite being in plain sight. No toiletries available. It would have been nice to have a pool, too!
Stayed 1 night in Aug 2019
Response from Ocean 101 on 25 Aug 2019
Thank you for your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful surroundings, friendly staff, the food is delicious and happy hour drinks very cheap. The beds were not very comfortable for me, my husband slept like a log but the bed was too hard for me to sleep all night
Stayed 3 nights in Aug 2019
Response from Ocean 101 on 23 Aug 2019
Thank you for your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from Ocean 101 on 23 Aug 2019
Thank you!

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2019
Response from JD on 18 Aug 2019
Thank you!

10/10 Excellent

SHELI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from Jul on 12 Aug 2019
Thank you for your feedback!