Hi Alisa! Thank you for sharing your feedback with us. We're regret to hear that your experience did not meet your expectations. We apologize for any shortcomings in cleanliness and the demeanor of our staff.Maintaining a clean and welcoming environment for our guests is a top priority, and we regret that we fell short in this regard. Your comments about the condition of the chairs and ottoman in your room will be shared with our housekeeping team to ensure improvements are made.Additionally, we apologize if our staff did not provide the level of friendliness and hospitality that we strive for. We will address your concerns with our team to ensure that all guests receive the warm and welcoming service they deserve.We appreciate your feedback as it helps us identify areas for improvement. We're glad to hear that you enjoyed the size of the room and the balcony overlooking the creek. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Hi George! Thank you for your wonderful feedback and perfect rating! We're thrilled to hear that you had a comfortable and enjoyable stay with us.It's fantastic to know that you found our rooms to be comfortable and clean, and that you appreciated the friendly service from our front desk staff. We're also delighted that you enjoyed sitting on the balcony and listening to the creek—it sounds like a serene experience!We truly appreciate your recommendation and look forward to welcoming you back for another fantastic stay in the future. Thank you for choosing to stay with us!

Hi Heather! Thank you for your fantastic feedback and perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us.It's wonderful to know that you found our location ideal, with convenient access to shopping and dining. We're delighted that you enjoyed our hotel amenities, including the comfortable beds and the soothing creek view from the balcony.We'll be sure to pass along your compliments to our breakfast staff for their amazing service and friendliness. Providing memorable experiences for our guests is what we strive for, and we're pleased to hear that our team contributed to your enjoyable stay.We truly appreciate your kind words and look forward to welcoming you back for another great stay in the future. Thank you for choosing to stay with us!

Hello Anne Marie,We are delighted to hear that you found the room clean and your check-in experience smooth. Your feedback is valuable to us. Thank you for choosing to stay with us, and we hope to welcome you back soon for another enjoyable stay.

Hi Angel! Thank you for your perfect rating and positive comments! We're thrilled to hear you enjoyed the view during your stay. It's always a pleasure to know that our guests appreciate the little details that make their stay special.We look forward to welcoming you back for another enjoyable experience. Your feedback is much appreciated, and we're glad you chose to stay with us!

Hello Rajiv,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

Hi Wojciech! Thank you for the perfect rating and for your succinct feedback. We're glad that your experience met your expectations and that you were satisfied with your stay. We look forward to welcoming you back again soon for another pleasant visit.

Hi Chantelle! Thank you for taking the time to share your feedback. We are deeply concerned to hear that your experience did not meet your expectations, as indicated by the 1 out of 5 rating. We sincerely apologize for any inconveniences or issues you encountered during your stay. We are committed to addressing these concerns and would greatly appreciate if you could provide us with more detail about your experience. This will help us to make necessary improvements and ensure that future guests do not have a similar experience. We value your input and hope to have the opportunity to regain your trust and demonstrate the high standard of hospitality we strive to provide.

Hi Kathey! Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the quaint atmosphere of our hotel and the picturesque view of the creek from your balcony. It's wonderful to know that you found our breakfast offerings to be satisfactory and that you appreciated the value our hotel provides. Providing a comfortable and enjoyable experience for our guests at a reasonable price is important to us, and we're glad that we met your expectations in this regard. We truly appreciate your positive comments and your 4-star rating. It was a pleasure hosting you, and we hope to welcome you back for another great stay in the future.

Hi William! Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed a peaceful and quiet stay during your time with us. Providing a tranquil environment for our guests to relax and unwind is a top priority, and we're thrilled that you found your experience to be quiet and serene. We truly appreciate your perfect rating and your kind words. It was a pleasure hosting you, and we look forward to welcoming you back for another peaceful stay in the future.

Hello Timothy,Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

Hi Alma,We're thrilled to hear you enjoyed your stay with us! Providing a comfortable and enjoyable experience for our guests is always our top priority. Our team works tirelessly to maintain the highest standards of cleanliness and hospitality to ensure your satisfaction. We appreciate your positive feedback and look forward to welcoming you back on your next visit.

Hi Christine,We're delighted to hear that you enjoyed your stay with us and found our rooms to be clean and comfortable. Our location indeed offers a picturesque view of the creek, enhancing the overall experience. Safety is paramount to us, and we're glad you felt secure during your time here. Our team takes pride in providing excellent service, and we appreciate your kind words about our friendly staff. Thank you for highlighting our breakfast options and recognizing our efforts to offer a satisfying start to your day. We look forward to welcoming you back for another enjoyable stay in the future.

Hello Bethsaida, We're sorry to hear that your experience didn't meet expectations. We value your feedback and encourage you to reach out to us with any specific issues you encountered during your stay. Hope to welcome you back for an improved experience in the future.

Hi Jesse! Thank you for your feedback and for rating your experience with us. We're glad to hear that overall, you had a positive stay. If there were any specific areas where we fell short of expectations and led to the 4 out of 5 rating, please feel free to share so we can address them accordingly. Your satisfaction is important to us, and we're committed to improving based on your valuable feedback. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

Hello James, We appreciate you sharing your feedback with us and we regret to hear that your recent stay did not meet your expectations. Please feel free to contact our management team directly to discuss your concerns in more detail. We value all guest experiences and strive to make improvements based on your input.

Hi Maria! Thank you so much for your wonderful review! We're thrilled to hear that our hotel met your expectations and provided you with a fantastic last-minute vacation experience. It's fantastic to know that our location was convenient for your needs and that you enjoyed the soothing sounds of the river nearby. Kerry and our housekeeping team will be delighted to receive your kind words. Providing a warm and welcoming atmosphere is what we strive for, and we're glad their efforts made your stay memorable. Your appreciation means the world to us, and we look forward to welcoming you back for another enjoyable stay in the future!

Hi Luis! We're delighted to receive your perfect rating of 5 out of 5! It's fantastic to hear that you thoroughly enjoyed your stay. Your feedback inspires us to continue delivering exceptional hospitality to all our guests. Thank you for choosing us, and we can't wait to have the pleasure of hosting you again soon.

Hello Meschia,We appreciate your feedback on your recent stay with us. We are glad to hear you enjoyed our breakfast offerings. Your comments about the room will be shared with our housekeeping team for their review. Thank you for taking the time to share your experience with us.

Hello Andrew,We are delighted to hear that you enjoyed our hotel's convenient location and proximity to various attractions and restaurants. We appreciate your feedback on the creek by the decks and understand that noise levels can vary for each guest. We hope you had an overall pleasant stay and that you were able to explore the surrounding area easily.

Hello Robyn,We appreciate your feedback and apologize for any inconvenience caused by the timing of your check-in and the availability of the blanket. Your comments will be shared with our team for review and improvement. Should you have any further concerns, please feel free to reach out to our management team directly for assistance.

Hello MARY, We regret any inconvenience this may have caused and appreciate your feedback for future improvements to enhance our guests' experiences. Please feel free to reach out to our management team directly to discuss your concerns further.

Hello CIRO,We are thrilled to hear that you were impressed with our property and service. It's wonderful to know that you are considering returning to our location in the future. Your satisfaction is our ultimate goal, and we look forward to welcoming you back on your next visit.

Hi Celeste! Thank you for sharing your positive feedback with us. We're delighted to hear that you enjoyed our convenient location and found our prices to be reasonable. Providing a great value and a convenient location for our guests is important to us, and we're glad to know that we could meet your expectations in this regard. We appreciate your support and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We look forward to hosting you again soon!

Hi Riley! We're thrilled to hear that you had such a positive experience during your stay with us! Providing exceptional service, especially during last-minute situations, is a top priority for us, and we're glad we could accommodate you in a king suite to make your stay more enjoyable. Your kind words mean a lot to us, and we truly appreciate your feedback. We're delighted to know that we were able to exceed your expectations and provide you with one of the best hotel experiences you've had. We can't wait to welcome you back for another fantastic stay in the future! If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We look forward to hosting you again soon!

Hello Lashay, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

Hi Waqas! We're truly sorry to hear about your disappointing experience during your stay. Your feedback is incredibly valuable to us, and we apologize for not meeting your expectations. We understand your concerns regarding the value for the price paid and the amenities provided. Providing a comfortable and enjoyable experience for our guests is our top priority, and we regret that we fell short in this instance. Your comments regarding the room conditions and amenities will be shared with our management team for immediate review and improvement. We take all feedback seriously and will use your comments to address the areas in need of attention. We sincerely apologize for any inconvenience or dissatisfaction caused during your stay and hope to have the opportunity to make it right in the future. If you would be willing to give us another chance, please don't hesitate to reach out to us directly. We would appreciate the opportunity to exceed your expectations and restore your faith in our hotel.

Hi Jeffery! Thank you for your feedback and for rating your stay with us as 4 out of 5. We're glad to see that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

Hello Susan,We are delighted to hear that you enjoyed our recently renovated rooms with spacious layouts. Your feedback is appreciated as we strive to provide a comfortable experience for all our guests. Thank you for choosing to stay with us.

Hello Steven, We strive to offer a variety of accommodation options to cater to different preferences. Your feedback is valuable as we continue to enhance our guest experience. If you have any further comments or would like to discuss your stay in more detail, please do not hesitate to reach out to our management team.

Hello Jamie, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Hello Amanda,We appreciate your positive feedback and are glad to hear you found our location convenient. Our goal is to offer a great experience for all our guests. Thank you for choosing to stay with us.

Hello Amber,We are delighted to hear that you had an enjoyable stay with us! It was our pleasure to host you, and we look forward to welcoming you back in the future.

Hi Blake! Thank you for your positive feedback! We're thrilled to hear that you had a pleasant stay with us. We apologize for any inconvenience caused by our ongoing remodeling efforts, but we're glad to know that it did not impact your overall experience. It's great to hear that you found your room quiet, clean, and comfortable, and that you enjoyed the bonus of hearing the river. Providing a relaxing and enjoyable environment for our guests is our priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back for another wonderful stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Thank you for choosing to stay with us!

Hi Ashley! Thank you for taking the time to provide us with your feedback. We're pleased to hear that you found your king bedroom to be spacious and clean overall. However, we sincerely apologize for the cleanliness issues you encountered with the couch bed. This does not meet our standards of cleanliness, and we will address this matter with our housekeeping team to ensure it doesn't happen again in the future. We understand that the exterior of our motel may not have met your expectations, and we appreciate your understanding of this aspect. Despite the rough exterior, we're glad to know that you found value in the size and cleanliness of your room, especially considering the price. Your feedback is invaluable to us as it helps us identify areas where we can improve. We hope that despite the issues you encountered, you were still able to enjoy your stay with us. If there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay.

Hello Loretta,We are delighted to hear that you enjoyed your stay with us and found our cleanliness and breakfast to your satisfaction. Our team takes great pride in providing excellent service to all our guests. Your kind words for our breakfast staff are appreciated and will be shared with the team. Thank you for taking the time to share your positive experience with us.

Hi Christina! Thank you for choosing to stay with us and for sharing your feedback! We're delighted to hear that you found our location convenient for accessing nearby restaurants and enjoyed the serene ambiance of the river flowing by. We understand the importance of a peaceful environment for a restful night's sleep, and we apologize for any disruption caused by the construction work and the loud tarp. Your feedback is valuable to us, and we will address the noise issue with our team to ensure that future guests can enjoy a more tranquil stay. We're pleased to hear that despite this inconvenience, you still had an overall pleasant experience with us. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know. We look forward to welcoming you back for a more restful and enjoyable experience in the future!

Hi Rachel! Thank you for your positive feedback and for choosing to stay with us. We're delighted to hear that you enjoyed the spaciousness of your room and that our staff provided friendly service during your stay. Your satisfaction is our priority, and we're glad to have met your expectations in these areas. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your review and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!

Hi Freda! Thank you for taking the time to share your feedback with us. We're glad to hear that you had a positive overall experience during your stay. We apologize for the inconvenience you experienced with the ice machines being empty. Please know that we will address this issue with our team to ensure that it is promptly resolved. Your feedback is valuable to us as we strive to provide the best possible experience for our guests. If there's anything else we can do to improve your next stay or if you have any further comments to share, please feel free to reach out to us. We appreciate your review and hope to have the opportunity to welcome you back for an even better experience in the future!

Hi Katrina! Thank you sincerely for choosing SureStay Plus Hotel by Best Western Gatlinburg for your recent stay and for awarding us a perfect 5 out of 5 rating! We are thrilled to learn that you had such an exceptional experience with us. Your satisfaction is our top priority, and it's truly heartwarming to hear that we succeeded in providing you with a memorable experience. Your perfect rating serves as a tremendous source of motivation for our team to continue delivering exceptional service. Should your travels bring you back to Gatlinburg, we would be honored to host you once again for another remarkable stay.

Hi Cass! Thank you so much for your fantastic feedback and for awarding us a perfect 5 out of 5 rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. We're delighted that you found our hotel to be a fantastic find, with spacious and very clean rooms. Providing comfortable and well-maintained accommodations for our guests is important to us, and we're glad that we succeeded in meeting your expectations in this regard. We're also honored to hear that you've chosen our hotel as your go-to location when visiting the Gatlinburg area. We truly appreciate your loyalty and look forward to welcoming you back during your future trips. Additionally, thank you for your recommendation about bringing your own pillow. We will take this into consideration and see how we can improve the pillow offerings for our guests. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Whether it's providing recommendations for local attractions or assisting with any special requests, we're here to ensure that you have a fantastic experience with us. Thank you for choosing to stay with us, and we can't wait to welcome you back as our guest again soon!

Hi Tim! Thank you immensely for your glowing feedback and for awarding us a perfect 10 out of 10 rating! We're absolutely thrilled to hear that you had such a fantastic stay with us. It's wonderful to know that you found our hotel to be a gem, despite ongoing renovations. We're pleased that you appreciated the cleanliness and modernity of our rooms, as well as the amenities such as the amazing shower and plentiful hot water. We're also delighted that our staff made a positive impression on you with their politeness and helpfulness. Providing exceptional service to our guests is a top priority, and we're glad that our team met your expectations in this regard. Your feedback about the breakfast is greatly appreciated, and we will certainly look into improving the pancake machine to ensure a smoother experience for our guests. We're also glad to hear that you enjoyed the breakfast overall and found the breakfast area to be clean and well-maintained. Additionally, we're thrilled that you enjoyed the relaxing sound of the rushing water from the creek and found our location convenient for exploring Gatlinburg. Thank you for highly recommending our property! Your satisfaction means the world to us, and we're grateful for your kind words. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Whether it's providing recommendations for local attractions or assisting with any special requests, we're here to ensure that you have a fantastic experience with us. Thank you for choosing to stay with us, and we can't wait to welcome you back as our guest again soon!

Hi Domingo! Thank you for taking the time to share your feedback with us! We truly appreciate your perfect 5 out of 5 rating and are delighted to hear that you had a pleasant experience during your stay. Your kind words mean a lot to us, and we're thrilled that you found everything to your satisfaction. Providing a comfortable and enjoyable stay for our guests is our top priority, and we're glad that we succeeded in meeting your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We're always here to assist you and ensure that you have a wonderful experience with us. Once again, thank you for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future!

Hi Domingo! We are thrilled to hear that you and your family had an awesome experience during your stay with us! Thank you for taking the time to share your feedback and for awarding us a perfect 5 out of 5 rating. Ensuring that our guests have a wonderful and memorable stay is our top priority, especially for families like yours. We're delighted to know that we were able to provide you with a positive experience that met your needs and expectations. If there's anything else we can do to make your next family stay even more enjoyable, please don't hesitate to let us know. Whether it's providing additional amenities or assisting with any special requests, we're here to help make your stay with us as comfortable and convenient as possible. Thank you for choosing to stay with us, and we can't wait to welcome you and your family back for another awesome stay in the future!

Hi Randy! Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed the waterfront location of our rooms during your stay. Providing our guests with a picturesque and serene setting is something we take pride in, and we're glad that you found our waterfront rooms to your liking. There's something truly special about being able to relax and unwind while being right on the water, and we're thrilled that you had the opportunity to experience that during your visit. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Whether it's providing recommendations for local attractions or assisting with any special requests, we're here to ensure that you have a fantastic experience with us. Thank you for choosing to stay with us, and we look forward to welcoming you back for another memorable stay by the water!

Hi Elizabeth! Thank you for choosing to stay with us and for sharing your feedback! We're glad to hear that you enjoyed the riverside view and the glass shower during your stay. Your satisfaction is important to us, and we're delighted that these aspects of your stay contributed positively to your experience. If there's anything else you loved about your stay or any suggestions for improvement, please feel free to share. We look forward to the pleasure of welcoming you back for another enjoyable stay in the future!

Hello Eric,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a perfect 10 experience with us. If there is anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

Hi Chasen! Thank you for providing feedback on your recent four-night stay with us. We appreciate your positive comments about the cleanliness and spaciousness of the room. However, we sincerely apologize for the discomfort you experienced with the bed and pillows. Your comfort is our utmost priority, and we regret that we fell short in this aspect. Please know that we are taking immediate steps to assess and improve the bedding situation to ensure a more restful experience for our guests. Your suggestion about bringing pillows from home is noted, and we will explore ways to enhance the quality of our pillows. We appreciate your understanding and hope that despite these issues, you might consider giving us another chance in the future to provide you with a more comfortable and enjoyable stay.

Hi Rosa! Thank you for choosing SureStay Plus Hotel by Best Western Gatlinburg and for the outstanding 5 out of 5 rating! We are thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we are delighted that our efforts to provide exceptional service and a comfortable environment have made a positive impact on your visit. Your positive feedback is truly appreciated, and we look forward to the pleasure of welcoming you back for another outstanding stay.

Hi Nickie! Thank you for choosing SureStay Plus Hotel by Best Western Gatlinburg and for the outstanding 5 out of 5 rating! We are delighted to learn that your experience exceeded expectations. Your satisfaction is our utmost priority, and we appreciate your positive feedback. It's guests like you that inspire our team to continue delivering exceptional service and creating memorable moments. We look forward to the pleasure of hosting you again for another outstanding stay.