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Sasha the front desk attendant was so nice and helpful. We arrived early and was exhausted from travel. She helped us get early check in. Plus we were offered great perks for signing up for rewards, which saved us almost a $100 in parking.
Club level was awesome. We paid 30 bucks extra but the snacks and drinks plus breakfast and happy hour food was totally worth it.
Clean place, excellent staff. I will be back for sure
melissa marie
Stayed 3 nights in May 2024
Response from Skylar on 23 May 2024
Thank you for choosing the Sheraton Garden Grove! We're happy to hear you enjoyed your stay with us as much as we did serving you. Your feedback is valued and has been shared with the appropriate departments. We wish you safe travels on your next destination and hope you'll consider us on your next trip to Anaheim.
Thank you for choosing the Sheraton Garden Grove. We appreciate your feedback and it has been shared with the appropriate departments. We wish you safe travels to your next destination and hope you'll consider us on your next trip to Anaheim.
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove On behalf of the entire hotel team, we want to thank you for sharing your experiences with us during your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Garden Grove - Anaheim South Hotel and we hope you choose to create more memories here whenever your travels bring you back to Garden Grove.
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove On behalf of the entire hotel team, we want to thank you for sharing your experiences with us during your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Garden Grove - Anaheim South Hotel and we hope you choose to create more memories here whenever your travels bring you back to Garden Grove.
Dear Minh Thank you for your honest feedback We are delighted to have been your chosen hotel during your recent stay in Garden Grove. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Thank you for staying at the Sheraton Garden Grove - Anaheim South Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Garden Grove.
Thank you for staying with us. We appreciate your feedback. We wish you safe travels to your next destination and hope you'll consider us on your next stay to Anaheim.
The beds are incredibly comfortable and target is across the street plus many restaurants walkable
Shari
Stayed 4 nights in May 2024
Response from Steve L on 12 May 2024
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove We are delighted to have been your chosen hotel during your recent stay in Garden Grove. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Thank you for staying at the Sheraton Garden Grove - Anaheim South Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Garden Grove.Sincerely,Steve LangevinFront Office Manager
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove We are delighted to have been your chosen hotel during your recent stay in Garden Grove. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Thank you for staying at the Sheraton Garden Grove - Anaheim South Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Garden Grove.Sincerely,Steve LangevinFront Office Manager
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We strive every day to provide a superior customer experience. I am sorry we were not able to do that for you.Please consider staying with us again so that we can have another chance to provide you with superior service. Sincerely,Steve LangevinFront Office Manager
I like that it’s close to restaurants and stores Like Target.
Ester
Stayed 1 night in May 2024
Response from Steve L on 9 May 2024
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove We are delighted to have been your chosen hotel during your recent stay in Garden Grove. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Thank you for staying at the Sheraton Garden Grove - Anaheim South Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Garden Grove.Sincerely,Steve LangevinFront Office Manager
8/10 Good
Gilberto
Travelled with family
8 May 2024
Liked: Cleanliness, staff & service
Near a Target.
Gilberto
Stayed 1 night in Mar 2024
Response from Steve L on 9 May 2024
. Thank you for staying at the Sheraton Garden Grove - Anaheim South Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Garden Grove.Sincerely,Steve LangevinFront Office Manager
Thank you for choosing the Sheraton Garden Grove Anaheim South. We're glad you enjoyed your stay as much as we enjoyed hosting you. We wish you safe travels to your next destination. We hope you'll consider us on your next trip to Anaheim.
Great hotel overall, there could just be more parking space is all.
Mark
Stayed 1 night in May 2024
Response from Skylar on 6 May 2024
Thank you for choosing the Sheraton Garden Grove Anaheim South. We appreciate your feedback and have shared with the appropriate department. We wish you safe travels to your next destination and we hope you'll consider us again on your next trip to Anaheim.
Thank you for choosing the Sheraton Garden Grove Anaheim South. We appreciate your feedback and have shared with the appropriate department. We wish you safe travels to your next destination and we hope you'll consider us again on your next trip to Anaheim.
It was for the most part clean. There was a French fry left on the floor in my room, I'm assuming from the previous guest.
All else was clean
Katrena
Stayed 4 nights in Apr 2024
Response from Steve L on 3 May 2024
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values.Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!
4/10 Poor
Diana
28 Apr 2024
Diana
Stayed 1 night in Apr 2024
Response from Sheyla Sanchez on 19 May 2024
Thank you for choosing to stay at the Sheraton Garden Grove - Anaheim South Hotel and providing your honest feedback on the Guest Satisfaction Survey We are always working to improve our guests’ satisfaction and your feedback helps us see our product through the eyes of our valued guests. I am sorry to hear that not everything met your expectations. On behalf of the entire hotel team, we sincerely apologize for the inconvenience. We hope you will consider Sheraton Garden Grove - Anaheim South Hotel on your next visit to Garden Grove so that we can deliver on the guest experience you deserve.
10/10 Excellent
Byron
25 Apr 2024
Byron
Stayed 2 nights in Apr 2024
Response from Skylar on 15 May 2024
Thank you for choosing the Sheraton Garden Grove Anaheim South. We value your feedback and we wish you safe travels to your next destination. Please consider us again on your next trip to Anaheim.
10/10 Excellent
LaEisha
24 Apr 2024
LaEisha
Stayed 1 night in Apr 2024
Response from Skylar on 15 May 2024
Thank you for choosing the Sheraton Garden Grove Anaheim South. We value your feedback and we wish you safe travels to your next destination. Please consider us again on your next trip to Anaheim.
Thank you for choosing the Sheraton Garden Grove Anaheim South. We appreciate your feedback and hope you'll consider us again if your travels bring you to Anaheim again.
Chloe was such a help ! She’s the best . When my wife and i arrived she was very welcoming and friendly which made us FEEL very Comfortable . She offered me to sign up to there rewards program which is recommended for me since I travel a lot . Or anyone who would love to save money ! And on the Goodside it’s saved me 75$ in parking fees. Chloe made my check in very easy fun and fast . The rooms were very comfortable, the AC was amazing ! Overall the hotel was a 10/10 I’m definitely returing here for my next trip to Disneyland ! GIVE CHLOE A RAISE ! Anyone checking in LOOK FOR CHLOE SHE IS THE SWEETEST PERSON ALIVE !
Joseph
Stayed 3 nights in Apr 2024
Response from Steve L on 22 Apr 2024
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove. On behalf of the entire hotel team, we want to thank you for sharing your experiences with us during your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most! Please note your feedback has been shared with Chloe and the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Garden Grove - Anaheim South Hotel and we hope you choose to create more memories here whenever your travels bring you back to Garden Grove. Sincerely,Steve LangevinFront Office Manager
Limited options for dining on hotel premises, but nearby restaurants made up for it. Bar was adequately sufficient for basic drinks. Sign up for the Bonvoy promotions and save $24 nightly parking fees.
Simon
Stayed 2 nights in Apr 2024
Response from Steve L on 22 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you for choosing to stay at the Sheraton Garden Grove - Anaheim South Hotel and providing your honest feedback on the Guest Satisfaction Survey. My sincere apologies for your recent stay at Sheraton Garden Grove-Anaheim South. Rest assure I have shared your comments with my housekeeping team and corrective action has been taken. We pride ourselves on delivering outstanding service and upholding exceptional cleanliness standards. I value your feedback and am available to speak to you directly.Sincerely, Steven Langevin
Thank you for choosing the Sheraton Garden Grove Anaheim South. We're glad you enjoyed your stay as much as we did serving you. We wish you safe travels on your next destination and please consider us the next time you are in Anaheim.
The property is well-maintained and has excellent, well-trained staff.
Lawrence
Stayed 2 nights in Apr 2024
Response from Skylar on 15 Apr 2024
Thank you for choosing the Sheraton Garden Grove Anaheim South. We wish you safe travels to your next destination and hope you'll consider us on your next trip in Anaheim.
Thank you for choosing the Sheraton Garden Grove Anaheim South. We're glad you enjoyed your stay. We wish you safe travels to your next destination and hope you'll consider us the next time your travels bring you to Anaheim.
Thank you for choosing the Sheraton Garden Grove Anaheim South. We wish you safe travels to your next destination and hope you'll consider us on your next trip in Anaheim.
Thank you for choosing the Sheraton Garden Grove Anaheim South. We wish you safe travels to your next destination and hope you'll consider us on your next trip in Anaheim.
8/10 Good
Jacob
13 Apr 2024
Jacob
Stayed 4 nights in Apr 2024
Response from Steve L on 3 May 2024
Thank you for staying at the Sheraton Garden Grove - Anaheim South Hotel and we hope you choose to create more memories here whenever your travels bring you back to Garden Grove.
Liked that it was far away from the crowds but only a 10min drive
Audrey
Stayed 3 nights in Apr 2024
Response from Skylar on 29 Apr 2024
Thank you for choosing the Sheraton Garden Grove. We're glad you enjoyed staying with us as much as we did hosting you. We wish you safe travels to your next destination and hope you'll consider us on your next trip to Anaheim.
2/10 Terrible
Taleya
12 Apr 2024
Liked: Staff & service
Taleya
Stayed 2 nights in Apr 2024
Response from Skylar on 15 Apr 2024
Thank you for staying with the Sheraton Garden Grove Anaheim South. We appreciate your feedback. We'd love to hear any and all areas in which we can improve. Please let us know as we are always looking to better serving our guests.
Hotel was clean and staff was amiable upon a late checkin after Disney. We had a complimentary breakfast for signing up to the rewards program. Breakfast was good and staff was also friendly. After check out was charged 161.74! While room was pre-paid via expedia, turns out the charges were 100 for incidentals and 61.84 for parking one night. The incidentals were refunded after contacting Expedia cust service. However, be warned about parking charges. Reading other reviews, this seems to be an extra charge with inconsistent pricing.
Maria Alejandra
Response from Skylar on 12 Apr 2024
Thank you for staying with us. Your feedback is greatly appreciated!
We were here for a basketball tournament so we had multiple rooms booked. At least 4 families, including myself had bugs in their bed and ended up with welts or rashes on their bodies.
Amy
Stayed 2 nights in Apr 2024
Response from Skylar on 12 Apr 2024
Thank you for staying at the Sheraton Garden Grove Anaheim South. We are sorry this stay did not meet your expectations and your feedback has been shared with the appropriate department.
Thank you for choosing the Sheraton Garden Grove Anaheim South. Your feedback was shared with the appropriate department. We hope you will consider our property the next time your travels bring you to Anaheim. Safe travels for now!
Thank you for choosing the Sheraton Garden Grove Anaheim South. We appreciate your feedback and hope you will consider our property the next time your travels bring you to Anaheim.
The staff was super friendly and welcoming! SHOUTOUT TO CHLOE! one of the best receptionist! The rooms were clean and well made. Overall, great stay and was close to a lot of options of dining. and super close to Disneyland.
Angelica
Stayed 2 nights in Apr 2024
Response from Skylar on 9 Apr 2024
Thank you for choosing the Sheraton Garden Grove Anaheim South. Your feedback has been shared with the appropriate department. We hope you will consider our property the next time your travels bring you to Anaheim.
I really loved this hotel. The staff was super friendly and kind. My only con would be there wasn’t always someone at the front desk you might have to wait a little bit and the vending machines were never restocked the whole week I was there, other than that I really can’t complain. We were restocked daily with fresh towels and the always made our beds and cleaned the room up. I was concerned they didn’t have a microwave in the room we had a bunch of left overs but there was one down by the vending machine. I was happy about that. It was a nice stay. Definitely would stay here again.
Obree
Stayed 8 nights in Mar 2024
Response from Skylar on 9 Apr 2024
Thank you for choosing the Sheraton Garden Grove Anaheim South. We're glad you enjoyed your service as much as we did serving you. Please consider us again if your travels bring you back to Anaheim.
10/10 Excellent
CONSUELO
7 Apr 2024
Liked: Cleanliness, amenities
Good service
CONSUELO
Stayed 1 night in Apr 2024
Response from Skylar on 9 Apr 2024
Thank you for choosing the Sheraton Garden Grove Anaheim South. We're glad you enjoyed your stay and wish you safe travels to your next destination.
6/10 Okay
Jeffrey
Travelled with family
7 Apr 2024
Did not like $24 a night for parking.
Jeffrey
Stayed 2 nights in Apr 2024
Response from Skylar on 9 Apr 2024
Thank you for staying with us. We appreciate your feedback and hope you consider staying with us again.
Thank you for choosing the Sheraton Garden Grove Anaheim South. Your feedback has been shared with the appropriate department. We hope you will consider our property the next time your travels bring you to Anahiem.
The negatives for this property are pretty minor. Litter is always found outside (even though the staff are always seen cleaning up). But locals and tourists keep them busy by throwing garbage wherever they like. The beds and cabinets in the room were very sqeaky. Otherwise the pool was nicely heated, the staff were wonderful, and the hotel was clean. Also the public transportation to Disneyland stops right in front of the hotel. We were traveling with a young child and a baby and this was a great hotel for us.
Sara
Stayed 7 nights in Mar 2024
Response from Skylar on 7 Apr 2024
Thank you for staying with us. We appreciate your feedback. Please consider us the next time your travels brings you to Anaheim.
Thank you for choosing the Sheraton Garden Grove Anaheim South. We apologize that this stay did not meet your expectations. Please consider us again if your travels bring you to Anaheim.
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values.Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!Sincerely,Steve LangevinFront Office Manager
Very clean hotel with very friendly staff. Very quiet and peaceful. I had a view of the mountains and watched the sunrise every morning, it was a peaceful place to be.
Chasity
Stayed 4 nights in Apr 2024
Response from Steve L on 6 Apr 2024
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove. On behalf of the entire hotel team, we want to thank you for sharing your experiences with us during your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Sheraton Garden Grove - Anaheim South Hotel and we hope you choose to create more memories here whenever your travels bring you back to Garden Grove. Sincerely,Steve LangevinFront Office Manager
Needs better mattresses and pillows but not the worst i have slept on
Austin
Stayed 5 nights in Mar 2024
Response from Steve L on 6 Apr 2024
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove. Commitment to service and guest satisfaction is a main focus and we are delighted to see you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values. We are currently in the process of replacing our mattresses.Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!Sincerely,Steve LangevinFront Office Manager
8/10 Good
Carla
5 Apr 2024
Carla
Stayed 3 nights in Mar 2024
Response from Skylar on 7 Apr 2024
Thank you for staying with us. Please consider us again when your next travels bring us to Anaheim
4/10 Poor
Laray
Business traveller
5 Apr 2024
Disliked: Staff & service
Upon trying to check in, customer service was not the best. The first rep never looked up, didn’t smile and just said, “give me a minute”. The second rep came out and just kept apologizing for unknown reasons, didn’t seem like she was trying to help me check in at all. She kept cutting me off when I was trying to talk, I will NOT be staying here again!
Laray
Response from Steve L on 5 Apr 2024
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team
Thank you for choosing the Sheraton Garden Grove - Anaheim South Hotel for your recent travels to Garden Grove. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values.Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!