Desk, iron/ironing board, free wired Internet, bed sheets

Reviews of Best Western Gallup West

2.5 out of 5
Best Western Gallup West
111 Twin Buttes Road, Gallup, NM

Reviews

8.6

Excellent

Rating 10 - Excellent. 545 out of 1000 reviews" "
Rating 8 - Good. 276 out of 1000 reviews" "
Rating 6 - Okay. 89 out of 1000 reviews" "
Rating 4 - Poor. 45 out of 1000 reviews" "
Rating 2 - Terrible. 45 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Angie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and kind. They made sure you knew they were available if you needed anything.
Stayed 1 night in May 2024

8/10 Good

Beverly

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Our check in person had no personality. I asked for a receipt at check out and was told Expedia would supply it. That was 5 days ago, no receipt for anyone.
Stayed 1 night in May 2024
Response from Manager on 21 May 2024
Hello Beverly,We appreciate your feedback and apologize for any inconvenience you experienced. Please feel free to contact our management at your earliest convenience regarding the receipt request. Your input helps us enhance our services for all guests. Thank you for sharing your thoughts with us.

10/10 Excellent

Patrocinio

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel !
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
Hello Patrocinio,Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed your stay at our hotel. If you have any further comments or suggestions, please do not hesitate to get in touch with our management team. We look forward to welcoming you back in the future.

10/10 Excellent

Cynthia, WILDOMAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Individuals not staying at hotel and hanging out in parking lot. Area issue.
Stayed 1 night in May 2024
Response from Manager on 21 May 2024
Hello Cynthia,We appreciate you bringing this to our attention and take the security and comfort of our guests seriously. We recommend contacting local authorities for any disturbances in the vicinity. Thank you for sharing your feedback with us.

4/10 Poor

Douglas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hair dryer didn't work in the room; room door was warped; fitness center was out of disinfectant wipes and water cups; people were drinking and congregating just outside the hotel; fitness TV didn't work properly.
Stayed 1 night in May 2024
Response from Manager on 21 May 2024
Hello Douglas, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address these issues to improve our services. Rest assured, we strive to provide a comfortable and enjoyable stay for all our guests.

6/10 Okay

Vanessa

Disliked: Staff & service
Just noise with other tenants
Stayed 1 night in May 2024
Response from Manager on 21 May 2024
Hello Vanessa,We apologize for any inconvenience you experienced. Guest feedback is instrumental in our ongoing efforts to improve our services. Should you encounter any disturbances in the future, please don't hesitate to notify the front desk immediately. Your comfort and satisfaction are our top priorities.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 19 May 2024
Hello Cathy,We are thrilled to hear that you had a fantastic stay with us! We hope to welcome you back soon for another wonderful experience at our hotel.

10/10 Excellent

Philip J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great.
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Philip J,We are pleased to hear that you had an overall enjoyable experience during your stay with us. Thank you for taking the time to share your feedback. We hope to welcome you back in the future for another great stay.

8/10 Good

Michael, San Marino

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy
Stayed 1 night in May 2024
Response from Manager on 15 May 2024
Hello Michael, We're sorry to hear about your experience with noise during your stay. We recommend reaching out to the hotel management directly to address any concerns for future visits. Your feedback is important to us for improving our guests' experience.

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay.
Stayed 2 nights in May 2024
Response from Manager on 14 May 2024
Hello Sergio,We are thrilled to hear that you enjoyed your time at our hotel. Your kind words mean a lot to us. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Amirul

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. Clean rooms and bathroom. Some wind noise (draft thru AC vents)on a windy day.
Stayed 1 night in May 2024
Response from Manager on 11 May 2024
Hello Amirul,We appreciate your kind words about our staff and cleanliness. We apologize for any inconvenience caused by the wind noise; we will address this for future guests' comfort. We hope you had an overall pleasant stay and look forward to welcoming you back.

10/10 Excellent

Rosemarie

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel for the Location
Stayed 2 nights in May 2024
Response from Manager on 11 May 2024
Hello Rosemarie,We appreciate your feedback on our hotel's location. Hopefully, you had a chance to explore the area and make the most of your stay. Should you have any more comments or suggestions, please don't hesitate to reach out.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Great night stay
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Paula,We appreciate your positive feedback on your recent stay with us. Should you have any more comments or suggestions, feel free to reach out. Thank you for choosing to stay with us, and we hope to welcome you back again soon.

10/10 Excellent

Virginia, Riverside

Liked: Cleanliness, staff & service, property conditions & facilities
So clean with very friendly staff. Great work out roo.
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Virginia,We are delighted to hear that you found our hotel clean and our staff friendly. It's wonderful that you enjoyed our workout facilities. We appreciate your feedback and hope to welcome you back soon for another enjoyable stay.

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly like the location away from any loiterers. Clean rooms and decent breakfast. Noticed they had a vehicle charging station. Would stay there again!
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Sandra,We truly appreciate your positive feedback on our friendly staff, clean rooms, and convenient location. Our vehicle charging station is indeed a popular feature with our guests. We look forward to welcoming you back on your next visit.

10/10 Excellent

Darla, Ada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello Darla,We are delighted to hear that you had a wonderful stay at our hotel. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience.

10/10 Excellent

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is beautiful. We had a nice time for being there only one evening. The staff are extremely helpful and so polite. The hotel is exceptionally clean. I would definitely recommend. If I ever return to Gallup I will most likely stay here.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Susan,We are delighted to hear that you enjoyed your stay with us, and that our staff's hospitality and the cleanliness of our hotel met your expectations. Your recommendation means a lot to us, and we look forward to the opportunity to welcome you back should your travels bring you to Gallup again.

10/10 Excellent

Peggy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great being on the first floor having a medium size dog and easy access taking them out for a walk. The room was nice and clean.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Peggy,We are delighted to hear that you enjoyed your stay on the first floor with your furry companion and found the room to be clean and comfortable. Your feedback is greatly appreciated!

8/10 Good

rolando

Stayed 1 night in Apr 2024
Response from Manager on 21 May 2024
Hello rolando,We're delighted to hear you had a pleasant stay with us! If you have any further details to share about your experience, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another enjoyable visit!

2/10 Terrible

ROBERT

Stayed 1 night in Apr 2024
Response from Manager on 21 May 2024
Hello ROBERT, We're sorry to hear that your experience did not meet your expectations. Please reach out to us directly so we can address any concerns you may have. We look forward to the opportunity to make things right for you.

10/10 Excellent

Bonnie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Bonnie,We appreciate your feedback on your positive experience with us. Providing a tranquil environment for our guests is a top priority. Your satisfaction is important to us and we hope to welcome you back in the future.

10/10 Excellent

Cynthia

Stayed 2 nights in Apr 2024
Response from Manager on 21 May 2024
Hello Cynthia,We're elated to hear you had an exceptional stay with us! Looking forward to welcoming you back for more memorable experiences in the future.

10/10 Excellent

James

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, friendly front desk staff, clean room nice size with all of the expected amenity’s. I loved the built in bathroom night light.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello James,We are pleased to hear that you enjoyed our smooth check-in process, friendly staff, and clean, well-appointed room. The bathroom night light is indeed a convenient touch. We appreciate your positive feedback and hope to welcome you back for another excellent experience in the future.

6/10 Okay

Fanny

Travelled with partner
It was a nice and modern room. It was clean. They had a great continental breakfast. However, we had a room on the first floor and the person above us sounded like they were moving furniture all night. The room next to us was blasting the tv. They have very thin walls and we couldn’t sleep very well. Otherwise, it was a fine experience.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Fanny, Thank you for sharing your feedback with us. We are delighted that you enjoyed our modern room and our great continental breakfast. We appreciate your comments regarding noise disturbances and apologize for any inconvenience caused. Our team is always here to assist guests with any concerns for a more comfortable stay.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Patricia,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

8/10 Good

Yvonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean.
Response from Manager on 30 Apr 2024
Hello Yvonne,We strive for cleanliness and are delighted to hear you found our hotel in top condition. We appreciate your feedback and hope to welcome you back for another enjoyable stay.

10/10 Excellent

Cherrie, Parrish

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff!
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Cherrie,We are pleased to hear that you found our staff to be exceptional during your stay! Your kind words are truly appreciated, and we hope to welcome you back in the future for another enjoyable experience at our hotel.

6/10 Okay

Gisele

Travelled with family
The front desk can be nicer I check in around 8pm and I left at 3 am I ask if they will have any fresh coffee the lady said I will make a note so you will have a fresh coffee at 3 am. Before leaving I ask if they make coffee and the guy said no and have a great day! 😳
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Gisele,Thank you for sharing your feedback with us. We appreciate you bringing this to our attention, as we continually strive to improve our guest experience. Please do not hesitate to reach out to our management team to discuss your stay further. We value your input and hope to welcome you back for a better experience in the future.

10/10 Excellent

Dakota

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely comfortable stay, gym was night, sleep was nice, staff was nice.
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Dakota,We are glad to hear that you had a comfortable stay and enjoyed our amenities like the gym. Our team always strives to provide excellent service to all our guests. Should you have any feedback or need further assistance, please don't hesitate to reach out to our management.

8/10 Good

James

Stayed 1 night in Apr 2024
Response from Manager on 19 May 2024
Hello James,We're thrilled to hear you had a pleasant stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to hosting you again soon for another wonderful experience.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good for the area
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Brian,We appreciate your feedback and are glad to hear you found our hotel suitable for your needs. If there's anything we can do better next time, please don't hesitate to let us know. Your satisfaction is our priority.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property, feels new!
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Andrew,We are delighted to hear that you found our property to be clean and well-maintained during your stay. Your feedback is greatly appreciated and we hope to welcome you back in the future.

10/10 Excellent

Laura

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Laura,We are pleased to hear that you found our staff to be exceptional during your stay. We strive to provide top-notch service to all our guests and appreciate your positive feedback. Should you have any further comments or suggestions, please feel free to reach out to us directly.

10/10 Excellent

Bonifacio

Travelled with family
Liked: Cleanliness, staff & service, amenities
Safe and convenient
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Bonifacio,We appreciate your feedback and are pleased to hear you found our hotel safe and convenient. Guest satisfaction is our top priority, and we hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Janette

Stayed 1 night in Apr 2024
Response from Manager on 13 May 2024
Hello Janette, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
I was able to sleep like a baby
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Jeremy,We are delighted to hear that you enjoyed a restful night's sleep during your stay with us. Our team strives to provide a comfortable environment for all our guests. Should your travels bring you back to the area, we look forward to welcoming you again for another relaxing stay.

10/10 Excellent

verna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There wasn't anything I didn't like. All was good.
Stayed 1 night in Mar 2024
Response from Manager on 19 Apr 2024
Hello verna,We are pleased to hear you enjoyed your stay with us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future.

10/10 Excellent

Christie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and pleasant and quiet.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Christie,We are delighted to hear that you found our hotel to be nice, pleasant, and quiet. Your comfort is important to us, and we appreciate your positive feedback. If you have any more comments or suggestions, please feel free to contact us.

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great for a nite or 2. Very clean, check in went smooth, desk person Pamela was very nice and helpful. Amenities are up to date, nice size fridge. Beds and pillows are comfortable. This is a very good value. I would come back. Writing this before bed, don’t know about comp breakfast.
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Kathleen,We're delighted you had a smooth check-in experience and found our hotel clean and our amenities up-to-date. We're glad Pamela provided nice service. We appreciate your feedback and hope to welcome you back soon. Thank you for sharing your experience with us.

6/10 Okay

Diana

Business traveller
Liked: Cleanliness, staff & service
soundproofing is poor- at midnight when other guests above me got up or used the bathroom was loud enough to awaken me from sleep older hotel with some cracks in the tub, but was clean and well outfitted in the room
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Diana,We appreciate your detailed feedback regarding your recent stay. Your comments will be shared with our team for further evaluation. It is great to hear that you found the room clean and well-equipped. We strive to provide a comfortable experience for all our guests. Thank you for bringing your concerns to our attention, and we hope to welcome you back in the future.

4/10 Poor

William

Disliked: Property conditions & facilities
Poor guest parking. Only a Taco Bell restaurant within a mile. Other restaurants are reportedly 4 miles away. Mix-up with Expedia for 2 queen beds vs a king bed. Desk refused to change without an up charge. Expedia reported the two were the same price. It may well have been my fault. Not fixing it is on Best Western.
Stayed 1 night in Apr 2024
Response from Manager on 16 Apr 2024
Hello William,We appreciate your feedback regarding the parking situation and nearby dining options. We recommend checking directly with the hotel regarding room preferences in the future. Our team strives to accommodate special requests whenever possible. Thank you for staying with us.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place with comfortable beds.
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Christina,We're pleased to hear you found our beds comfortable during your stay. Your feedback is appreciated.

10/10 Excellent

George, Winlsow

Business traveller
Liked: Cleanliness, amenities
Great manager
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello George,We appreciate your positive feedback about our manager! If you have any further comments or suggestions, feel free to reach out to our management team. Thank you for staying with us!

6/10 Okay

Stephen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Stephen,We are sorry to hear that your experience did not meet your expectations. Please feel free to contact us with any specific feedback from your stay so we can address it promptly. Hope to welcome you back for an improved stay in the future.

6/10 Okay

Tita

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The female staff when we checked in has no good customer service. When we initially turned on the water we were surprised as the color was light brown & had to wait until it turned clear. When I informed the staff upon checked out about the water color, she was telling me that there was as repair of the pipe nearby & they were not even informed about. She was defensive & not even apologizing to their customer.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Tita, Thank you for sharing your feedback with us. We appreciate you bringing this to our attention, as guest satisfaction is a top priority. Your comments have been noted and will be shared with the appropriate team for review and improvement. Rest assured that we take all feedback seriously to enhance our services for future guests.

8/10 Good

Mark, VALDERS

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great. But the heating was dated and hard to regulate.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Mark,We appreciate your feedback regarding the heating system and will pass it along to our maintenance team for further evaluation and improvement. Your comments help us enhance our guests' experience.

8/10 Good

Karl

Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Karl,We are delighted to hear that you enjoyed your stay with us! Please feel free to reach out to us directly with any further feedback you may have. We look forward to welcoming you back in the near future.

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fair price, clean rooms, nice hot breakfast excellent staff.
Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Colleen,We appreciate your positive feedback on our fair pricing, clean rooms, delicious hot breakfast, and excellent staff. Should you have any further comments or suggestions, please feel free to contact our management team.

10/10 Excellent

Lisa, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swift check in & great breakfast options!
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello Lisa,We're stoked to hear that you enjoyed our efficient check-in process and breakfast offerings. Our team strives to provide a seamless experience for all our guests. If you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to our management team.

10/10 Excellent

Judy Bruestle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great right off 40 going east. Property was dated, so probably would not stay there again.
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello Judy Bruestle,We appreciate your feedback regarding the convenient location of our hotel. Please be assured that we value all guest comments and will share your input with our team for further review. Your comments help us in our ongoing efforts to improve our guest experience.