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"The staff was kind and very responsive on the arrival and organising the events. Checking in and out was easy, well organised. However the facilities needed more maintenance. The rooms were mouldy and needed more ventilation. Toilet wise could be largely improved in terms of insect defecate. Understand it’s a place surrounded by nature but also spotted a mouse in one of the rooms, the staff were quick to respond and helped checked the rooms. The lagoon area with water was dirty "

"My credit card has been used fraudulently."

"The hotel is new. The room I stayed was very clean, quiet and spacious. The staff were very friendly. There is a big mall within 7-min walk. Getting a Grab ride to other places was very easy. I like the TV because it allows me to project my phone and laptop to it. The bed was comfortable."

"It's our anniversary getaway 3day 2nites. Awesome experience nice beautiful scenery resort hotel. Staff friendly helpful and beautiful ppl. Will recommend to family and friends. Thank you Montigo Batam Resort make our anniversary beautiful Oone. Will come back again."