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I ordered non-smoking room but the room was with strong smell of amoking weed and cigarets .
The mattress is completly broken .
Thr room was with cockroaches all over .
The staff sitting in the reception with the legs on a chair without shoes .
This place must be closed by the authorities ASAP.
Dont book !
Filthy. Rat and cockroach infested. Did NOT stay the night. Refunded and moved to Hilton Doubletree.
Stephanie
Stayed 1 night in Feb 2024
Response from Nancy Y. on 7 Mar 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6
2/10 Terrible
Rakesh
25 Feb 2024
Rakesh
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 7 Mar 2024
Hi Rakesh,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6
The bathroom was dirty, old soap bar still in the shower, used, empty toilet paper rolls in the floor around the toilet. The exterior is dirty, shopping carts, cigarette butts all over, not to mention shady people
Ricky
Stayed 2 nights in Nov 2023
Response from Nancy Y. on 5 Dec 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
We booked non-smoking. Thankfully we were asked upon check in and our rooms were changed. There were not enough towels in our room. Staff was in the laundrey and handed us more towels. Many white towels were actually stained. Toilet seat was chipped. The sink hot water did not run until the shower was turned on.
Verified traveller
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on 29 Nov 2023
Hi Traveler,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
8/10 Good
William T
Business traveller
19 Nov 2023
N/A
William T
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 29 Nov 2023
Hi William,Thank you for positively rating your stay!!Lilith#Team6
I am asthmatic and the bathroom was full of mold and mildew!!! I got the room for work and had a hard time sleeping due to having chest pain and chest tightness... The bathroom is old and rusted, meaning you can see the rust everywhere!!! I had to leave out to get cleaning supplies and air freshener just so I could sleep in the room... And the bed was hard and uncomfortable. There were gnats and flies in the room as well. The best part about the room were the pillows....
Chesney
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 27 Oct 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6
4/10 Poor
Verified traveller
Travelled with family
9 Oct 2023
Liked: Staff & service, room comfort
Disliked: Cleanliness
Not for Nonsmokers, Loud, Questionable Safety
Cons:
Cigarette smoke in a nonsmoking room. Don’t go if the smell bothers you. Everything we had with us stank of smoke when we got home.
The barrier between me and the person that checked me in made me feel unsafe. It looked like bulletproof glass. It was more substantial than what they have at my bank. If we weren’t desperate I would have walked away.
Loud at night. After sunset there were people hanging out in front of their rooms playing music and talking loudly. We didn’t spend the night so I don’t know how loud it was later on.
Pros:
Pet friendly, I like that you can enter your room from the outside since our little dogs are fearful of strange people/dogs.
The little table and seats are comfortable and convenient.
Verified traveller
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 18 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
6/10 Okay
Maria
Travelled with family
14 Sept 2023
Disliked: Cleanliness
I’m not satisfied with the room
None
Maria
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 27 Sept 2023
Hi Maria, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6
Unkept, dingy. Check in guy was a bit less than friendly.
Jeffrey
Stayed 2 nights in Jul 2023
Response from Nancy Y. on 18 Aug 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
10/10 Excellent
Brianna
Travelled with family and small children, Travelled with partner
11 Jul 2023
Would stay again
Brianna
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 19 Jul 2023
Hi Brianna,Thank you for the perfect rating!!Lilith#Team6
Booked single king bed rooms and was told we had to have double queen because we used the app. Overall it was very run down. Had to ask for different bedding because they looked dirty. Walls had holes in them the sink and shower fixtures were loose. And to top it all off, there is train tracks that runs right next to the parking lot all night. Should have cost less than $30 not $100 a night
Michael
Stayed 1 night in Jul 2023
Response from Brand Experience Team on 19 Jul 2023
Hi Michael,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6
2/10 Terrible
jan-michael
28 Jun 2023
jan-michael
Stayed 1 night in Jun 2023
6/10 Okay
JUDY, DE BARY
Travelled with family
23 Jun 2023
Disliked: Cleanliness
Check-in was quick and I got a room on the ground level on the backside if the hotel. The AC unit was filthy dirty with caked on dust and no cover over the screen. The bathroom was dirty but most concerning was the room reeked of smoke. It was a non-smoking room but it was a strong odor. I have stayed at Motel 6 in the past and was very happy with the facilities. The basics of a room stay were not there, no soap, no cups or coffee maker, I would not stay here again.
JUDY
Stayed 1 night in Jun 2023
Response from Nancy Y. on 6 Jul 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6
One of the filthiest and run down places I've ever stayed in.
Had to buy toilet cleaning products and clean the filth.
Cockroaches running lose, dust and dirt everywhere.
Place feels, looks and is a dump.
Stat away.
Moshe
Stayed 3 nights in May 2023
Response from Nancy Y. on 24 May 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6
Response from Brand Experience Team on 25 Apr 2023
Hi Matthew,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
This was an affordable, no frills room which was clean and comfortable. No hair dryer or shampoo or facial tissues, all of which are standard items at most motels. Overall, we would recommend this motel for value and cleanliness.
There were roaches in the bathroom, and trash all around the property. This place was awful.
Carolina
Stayed 3 nights in Jan 2023
Response from Brand Experience Team on 6 Feb 2023
Hi Carolina,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6
Hi Mysean,Thank you for positively rating your stay!!Maz K.#Team6
10/10 Excellent
Verified traveller
Travelled with family
11 Jan 2023
Liked: Staff & service, room comfort
Room smells like Smoke
My smke free room smelled like smoke.
Verified traveller
Stayed 1 night in Jan 2023
Response from Nancy Y. on 12 Jan 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6