2 bars/lounges
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Reviews of The Gaborone Hotel

2 out of 5
The Gaborone Hotel
Bus Rank, Gaborone

Reviews

6.2
Rating 10 - Excellent. 2 out of 24 reviews" "
Rating 8 - Good. 6 out of 24 reviews" "
Rating 6 - Okay. 10 out of 24 reviews" "
Rating 4 - Poor. 4 out of 24 reviews" "
Rating 2 - Terrible. 2 out of 24 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

4.0/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Uhuru

Stayed 1 night in Dec 2022
Response from Sophie on 15 Dec 2022
Good dayThank You for the reviews and thank you for booking with usregardsSophie

8/10 Good

Khulekani

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I believe by the passage to the rooms they must sp
It was good the staff are very nice and welcoming
Stayed 1 night in Nov 2022
Response from Sophie on 12 Dec 2022
Good dayThank you for the reviews ,we will improve

8/10 Good

Hessel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Sophie on 12 Dec 2022
Good dayThank you for your reviews

2/10 Terrible

Khumo

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No charging outlets
Stayed 1 night in May 2022
Response from sophie on 18 May 2022
Good day. Thanks for your review. we would like to know more about your experience. please share with us .

8/10 Good

ODYSSEAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from sophie on 18 May 2022
Thank you for your review. we would like to host you again.

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
A bit disappointing. Aircon not working. Not given TV remote, so was unable to watch TV. No toilet soap or towel in bathroom.
Stayed 1 night in Jan 2019
Response from Kenneth LS on 25 Jan 2019
Thank you very much for the feedback. In the future, please call the reception for any query and we will be able to assist immediatly.

8/10 Good

Benjamin

Budget...quite simply! But fine!
Very basic hotel, but certainly worth it for the money. Dont be put off by the market directly outside, youre not far from the centre and its very walkable!
Stayed 1 night in Nov 2018
Response from Kenneth LS on 14 Nov 2018
Thank you very much for the feedback. We appreciate it very much. Regards

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, room comfort
The king is gone but not dead.
This was once THE Hotel of Gaborone. We had a pleasant night of sleep not far from where we would take our bus the next morning. Price was pretty affordable too. So, the heyday is long gone but the hotel still servers well travelers like us.
Stayed 1 night in Oct 2018
Response from Kenneth LS on 31 Oct 2018
Thank you very much for the feedback. much appreciated

4/10 Poor

Kgobudi

Unberreable Noise
The ladies at front desk were friendly and welcoming, the room was bit and decent for the price paid. beds were reasonable size.Clean towel although they could have included a second towel. All this was spoiled by the terrible noise in the afternoon and at night. There was a church service held in the hotel that made a lot of noise, also there was music and shouting coming from behind the hotel(what sounds like a sheebeen). surprisingly the taxi rank next to the hotel doesn't generate that much noise. It also sounded like there was drilling and hammering from upstairs ( sounded like construction/renovations taking place).All in all it was terrible night we spend there
Stayed 1 night in Sep 2018
Response from Kenneth LS on 12 Sept 2018
We are sorry you were unhappy - we will work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

klaas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed every second of my stay at Gaborone Hotel,the service was very Good and the place is very safe because they operate 24 hours and i also liked the fact that it is very closed to the Malls...
Stayed 2 nights in Nov 2017
Response from Kenneth LS on 28 Nov 2017
Thank you for the feedback, very much appreciated.

10/10 Excellent

OWEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A MODEST HOTEL AT HALF THE PRICE TAG
Gaborone hotel is a lovely budget hotel situated near the ever bustling Rail Mall in the capital of Botswana. We had a lovely time and would certainly return. It is a nice place to stay and does not cost an arm and a leg.
Response from General Manager on 2 Feb 2017
Thank you very much for the feedback Mr Owen.

4/10 Poor

Kev, London

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Get what you paid for
Ceiling fan and air conditioning, nice double bed, main tv channels, no internet, bar is limited
Response from Kenneth LS on 22 Nov 2016
Thank you very much for the feedback, We will get on top of all the issues that affected your stay with us. Thank you.

6/10 Okay

wayne

Liked: Cleanliness
Convenient
Okay Nothing special
Response from General Manager on 24 Oct 2016
Thank you very much for the feedback.

2/10 Terrible

cath, busia kenya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location and good staff
Bedbugs should be fumigated for clients comfort Otherwise other things are fine
Response from Kenneth LS on 27 Sept 2016
Thank you very much for the feedback, we appreciate it very much and action will be taken

6/10 Okay

Janet, Kansas City USA

Liked: Cleanliness
Gaborone Hotel next to Bus Rank
The Gaborone Hotel is right next to the bus rank.
Response from General Manager on 26 Sept 2016
Thank you very much for the feedback, we appreciate it very much.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Would stay again
Fantastic service from the staff. Easy access to bus rank, and the loud music stopped around 10 pm. The wifi was free and reasonably fast, but it doesn't reach most of the rooms. Works much better at the stairwell. The car from the airport was P160 (for 2 people). The car to the airport was P150 (for 2 people).
Response from General Manager on 27 Aug 2016
Thank you very much for the feedback, the WIFI issues have been resolved and there is coverage in all rooms. Thank you and looking forward to welcoming you again.

6/10 Okay

John, Berkeley, California

Liked: Cleanliness
Disliked: Room comfort
Fair
Staff are friendly but the location is noisy sometimes as loud music could be played out side the hotel at early morning.
Response from General Manager on 27 Aug 2016
Thank you very much for the feedback. The noise issue outside the hotel was reported to the bylaw department and its been monitored.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Response from Kenneth LS on 2 Jul 2016
Thank you very much, we appreciate your feedback

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Convenient place to say
No frills, but convenient, clean and quiet hotel. Easy access to public transport and plenty to eat in the mall behind it.
Response from Kenneth LS on 2 Jul 2016
Thank you very much, we appreciate your feedback

8/10 Good

Anton, Almaty

Liked: Cleanliness, staff & service, room comfort
not bad value for money hotel
Centrally positioned, with a number of malls within walking distance, near Ministry where I had to work- convenient place, friendly hotel, bit worn in the teeth, but fine for me
Response from Kenneth LS on 2 Jul 2016
Thank you very much, we appreciate your feedback

6/10 Okay

kusakabe

Disliked: Cleanliness, property conditions & facilities, room comfort
バスターミナルに面してるので安心
夜出歩くとかなり危険で、それを見越して日本の数倍の料金を吹っかけてきます。市内を乗り合いバスで移動するとき、ボツワナ国内外のバスや国内の鉄道駅もあるので、遅く帰って来ても安全で、重い荷物を持っていても気にならない。難は施設が老朽化している上にカジノもあって、夜遅くまで音楽が聞こえる。寝られないわけではない程度だが。バスランクと言えばバスでもタクシーでも連れて行ってくれる。
Stayed 1 night in Oct 2017
Response from Kenneth LS on 28 Nov 2017
Thank you very much for the feedback, very much appreciated

6/10 Okay

Dmitry

Liked: Cleanliness, room comfort
Простая привокзальная гостиница
Долго находиться здесь нельзя, особенно в выходные, когда музыка грохочет изо всех щелей практически до полуночи, а то и позднее. Ночь-две, если уж совсем деваться некуда. Зато цены относительно всего остального тут приличные. Рядом огромные супермаркеты и моллы. Всегда можно что-то прикупить или где-то поесть. Персонал достаточно доброжелательный. Кровати удобные. Вода есть всегда. Ночью интернет работает с большой скоростью. Из номера ничего не пропало. Инцидентов не было.
Response from Kenneth LS on 2 Jul 2016
Thank you very much Mr Dmitry, We appreciate your feedback.